I had promised an English friend the best ice cream in Ireland so we drove to Mauds today 7th Dec about 2pm. The weather was atrocious and we were looking forward to a nice coffee and ice cream. We entered the shop and in front of us were two rows of empty ice cream containers apart from two containers of indescribable unappealing mush, ok, it’s winter, I didn’t expect every flavour to be displayed. We chatted and waited at the “Please wait here to be seated” sign and waited, and waited, and waited while 2 employees were chatting and making coffee and another employee was chatting to them. Now, I understand if they had been run off their feet but there were only about an dozen people there and after 3 minutes of waiting, standing trying to at least catch someone’s eye we decided we would take our business elsewhere. Why give money to people who can’t be bothered to even look at you? All in all I was disgusted and very embarrassed by my experience today and certainly will not be through the doors again.
Sarah G
Husband and I went in today and ordered two sourdough bread cheese/ bacon sandwiches. They were amazing and we really enjoyed the beautiful view as we ate. The young waitress who served us was absolutely brilliant. She really went the extra mile to make us feel welcome. Would absolutely return
Xotwodirish
I went in to mauds this morning to get a scone to take out , the member of staff was very friendly and helpful and asked if if I needed butter jam or a tea she was so helpful and pleasant everytime I go here the staff can not do enough for me thank you all
nelly_acko
Such a bad experience, ordered coffees, pancake, grenola and breakfast sandwich. After waiting a long time the pancakes came out and all seemed good, that's when all things changed. 1st of all the coffees came 10 minutes later. 2 should have been caramel latte but they was no caramel. We had to take them back and wait for service. I asked a waitress if she could put in some caramel she said she did not know what to do and would need to ask someone. The lady in charge came and instead of adding caramel she searched for the receipt to check we had paid the extra, she kept saying something about cinnamon and it was not till I get back to the table with cold lattes that I realised they had been put through the till wrong and now had cinnamon and caramel syrup. They should have been replaced how can a manager run a business like this?? Finally the rest of the breakfast came out, I should have had a sausage egg and bacon in the sandwich. All I got was sausage and miserly bit of bacon and no egg. It had to go back to the kitchen. There was no apology, it was like this is how the Place normally operates. I don't even understand why the grenola did not come out with the pancakes. The place really is a joke!
davidcP290WN
Wife and I ordered breakfast .waited 20 mins , 2other tables who came in after got served just b4 us. Staff all over the place . Had the same experience earlier in year. Thought it might hav got better. It worse. Won’t b back
Naomi Dieter
Great icecream and desserts, but the systems desperately need to be streamlined. We had a table but ended up queuing in two separate lines for different food and drinks, and both lines were tediously slow. There was also a really long line for the single toilet that is inadequate for the number of patrons, and it was not clean at all.
Tom Keatings
Hard to beat this place if you are looking for a freshly cooked breakfast. The sourdough bap is awesome. The kids loved the pancakes.
Ruthless Reviewer Northern Ireland
The chilli chicken crepe was very nice however it was brought out long before any of the other food which shouldn’t happen. If you’re wanting a quiet meal this isn’t the correct choice as it is very popular with kids which makes it a loud and messy environment.
nicn0283
A fave when we visit the town. Straight in, met by a lovely staff member who offered us two tables , with a view to getting one big one as soon as it freed up , which was great. Ordered just coffees and drinks today. Short wait for drinks however it was very very busy with a long queue waiting on tables before we left. Prices reasonable.
Monika Mech
I do not recommend. We wanted to eat quietly inside (6 people). We ordered 2 crepes, a smoothie and 2 ice creams. We got the smoothie after 10 minutes, the first crepes after 20 minutes, the second after another 10 minutes, and the ice cream after another 10 minutes. I guess that's a joke!!! Everyone ate separately at different times. Disorganization is the motto of this place. Never again.
Shockingly disappointed with Mauds. Went with my 2 kids, ordered 2 pancakes and 1 French toast. Coffee and drinks came first which we had finished by the time my French toast came, 20 minutes after ordering. Then 15 minutes later one portion of pancakes came...then another 10 minutes later came the second portion of pancakes. We all ate at different stages...some staff are oblivious to whats happening and other try and help....the food was lovely though. Who ever manages the place really needs to see what's happening....
Eve Rua
We visited Maud's this afternoon, when it was very busy. We had to queue to get in but the queue moved quite quickly. My daughter and I shared a minty mallow mix-in, which was delicious, as always. The staff were friendly and helpful. Just one negative point - there was a queue for the toilet, and there is only one toilet to serve such a busy place, which seems inadequate.
AndreaW2930
Ordered 2 panini's and pancakes with bacon. Pancakes out pretty quick. My daughter (who is not a fast eater) had completely finished her food prob by 5-10 mins and We finally got ours ( and I did ask for an update). Now I know why you pay upfront! Very disorganised and slow, won't be rushing back!
keithhY8260AX
Service was abominable from start to finish. One ice cream served was inedible. Appalling experience. Will never return
Jenni Beattie
We were recently in mauds in Newcastle which we have been to plenty of times before but this time it wasn’t good at all. It was mental busy to the point were u could see the stress in the staff. Our food took 20mins and my sons didn’t arrive until 10mins after this (which was literally a cheese toastie) for £5.95 could Mayb be better with a small side salad or crisps . The toilets were very dirty and had no hand soap. I have had good experiences here before but this visit they were clearly understaffed.
I had promised an English friend the best ice cream in Ireland so we drove to Mauds today 7th Dec about 2pm. The weather was atrocious and we were looking forward to a nice coffee and ice cream. We entered the shop and in front of us were two rows of empty ice cream containers apart from two containers of indescribable unappealing mush, ok, it’s winter, I didn’t expect every flavour to be displayed. We chatted and waited at the “Please wait here to be seated” sign and waited, and waited, and waited while 2 employees were chatting and making coffee and another employee was chatting to them. Now, I understand if they had been run off their feet but there were only about an dozen people there and after 3 minutes of waiting, standing trying to at least catch someone’s eye we decided we would take our business elsewhere. Why give money to people who can’t be bothered to even look at you? All in all I was disgusted and very embarrassed by my experience today and certainly will not be through the doors again.
Husband and I went in today and ordered two sourdough bread cheese/ bacon sandwiches. They were amazing and we really enjoyed the beautiful view as we ate. The young waitress who served us was absolutely brilliant. She really went the extra mile to make us feel welcome. Would absolutely return
I went in to mauds this morning to get a scone to take out , the member of staff was very friendly and helpful and asked if if I needed butter jam or a tea she was so helpful and pleasant everytime I go here the staff can not do enough for me thank you all
Such a bad experience, ordered coffees, pancake, grenola and breakfast sandwich. After waiting a long time the pancakes came out and all seemed good, that's when all things changed. 1st of all the coffees came 10 minutes later. 2 should have been caramel latte but they was no caramel. We had to take them back and wait for service. I asked a waitress if she could put in some caramel she said she did not know what to do and would need to ask someone. The lady in charge came and instead of adding caramel she searched for the receipt to check we had paid the extra, she kept saying something about cinnamon and it was not till I get back to the table with cold lattes that I realised they had been put through the till wrong and now had cinnamon and caramel syrup. They should have been replaced how can a manager run a business like this?? Finally the rest of the breakfast came out, I should have had a sausage egg and bacon in the sandwich. All I got was sausage and miserly bit of bacon and no egg. It had to go back to the kitchen. There was no apology, it was like this is how the Place normally operates. I don't even understand why the grenola did not come out with the pancakes. The place really is a joke!
Wife and I ordered breakfast .waited 20 mins , 2other tables who came in after got served just b4 us. Staff all over the place . Had the same experience earlier in year. Thought it might hav got better. It worse. Won’t b back
Great icecream and desserts, but the systems desperately need to be streamlined. We had a table but ended up queuing in two separate lines for different food and drinks, and both lines were tediously slow. There was also a really long line for the single toilet that is inadequate for the number of patrons, and it was not clean at all.
Hard to beat this place if you are looking for a freshly cooked breakfast. The sourdough bap is awesome. The kids loved the pancakes.
The chilli chicken crepe was very nice however it was brought out long before any of the other food which shouldn’t happen. If you’re wanting a quiet meal this isn’t the correct choice as it is very popular with kids which makes it a loud and messy environment.
A fave when we visit the town. Straight in, met by a lovely staff member who offered us two tables , with a view to getting one big one as soon as it freed up , which was great. Ordered just coffees and drinks today. Short wait for drinks however it was very very busy with a long queue waiting on tables before we left. Prices reasonable.
I do not recommend. We wanted to eat quietly inside (6 people). We ordered 2 crepes, a smoothie and 2 ice creams. We got the smoothie after 10 minutes, the first crepes after 20 minutes, the second after another 10 minutes, and the ice cream after another 10 minutes. I guess that's a joke!!! Everyone ate separately at different times. Disorganization is the motto of this place. Never again.
Restaurantji Recommends
Shockingly disappointed with Mauds. Went with my 2 kids, ordered 2 pancakes and 1 French toast. Coffee and drinks came first which we had finished by the time my French toast came, 20 minutes after ordering. Then 15 minutes later one portion of pancakes came...then another 10 minutes later came the second portion of pancakes. We all ate at different stages...some staff are oblivious to whats happening and other try and help....the food was lovely though. Who ever manages the place really needs to see what's happening....
We visited Maud's this afternoon, when it was very busy. We had to queue to get in but the queue moved quite quickly. My daughter and I shared a minty mallow mix-in, which was delicious, as always. The staff were friendly and helpful. Just one negative point - there was a queue for the toilet, and there is only one toilet to serve such a busy place, which seems inadequate.
Ordered 2 panini's and pancakes with bacon. Pancakes out pretty quick. My daughter (who is not a fast eater) had completely finished her food prob by 5-10 mins and We finally got ours ( and I did ask for an update). Now I know why you pay upfront! Very disorganised and slow, won't be rushing back!
Service was abominable from start to finish. One ice cream served was inedible. Appalling experience. Will never return
We were recently in mauds in Newcastle which we have been to plenty of times before but this time it wasn’t good at all. It was mental busy to the point were u could see the stress in the staff. Our food took 20mins and my sons didn’t arrive until 10mins after this (which was literally a cheese toastie) for £5.95 could Mayb be better with a small side salad or crisps . The toilets were very dirty and had no hand soap. I have had good experiences here before but this visit they were clearly understaffed.