My orders are always short of fries or wrong drinks, no dips no desserts. The driver tells you to phone McDonald's direct and McDonald's are not helpful they put it back on the driver. I'm disappointed with the app driver and McDonald's......
Gerard Whelan
They gave me a wrong order in the drive thru. Had to go back through the system which was very busy. This lovely Grainne chastised me for eating some fries from the wrong order when I asked her for the correct order. Got new order burgers which were old and cold. Could not be asked to go back again through the system. Terrible place and not good people
Daniel McQuaide
Got stuck in
Jake Pyrchala
The burger was not cooked properly and the milkshake gave me diarrhoeaDietary restrictions: Less milk in the milkshake
Nicole Falleur
Items I asked for were out of stock / unavailable so I didn't buy anything. Plenty of parking ?️Parking: Note do not overstay maximum of 3 hours free parking as signposted otherwise may get a fine because it's under CCTV surveillance
Aleksandra Konkol
A lot of customers. Not very
Patrick Campbell
Local restaurant, Food good as always. Always seems to be
Patryk Sochalski (Paddy)
Getting expensive for what you get compared to competitors and even smaller deli style places
Conor Sean Murtagh
Staff always forget things in order, never had an order without something missingNice, timid workers shoved to the front to deal with all the complaints about the loud obnoxious worker in the background cooking and preparing, just so
Ihor Tatarin
I hate to leave negative reviews, but I have to. It's not the first time I order delivery and it's not the first time they forget to put something in my order, the last time I ordered three burgers, the last one is the most expensive at 9 pounds and it wasn't in my delivery. I called the restaurant and reported that my burger was missing from the order, they told me to go to the website and seek help there.On the website it is written that you need to call this restaurant - the circle is closed.
Awful service on multiple occasions if I could give zero stars I would. Horrible quality but food is good if you happen to receive what you ordered and paid for.
Audrey W
Just the usual fast food place. Sometimes the food isn't as hot as it should be.
David K
⭐️Review updated 1 star - 3 Stars ⭐️What Happened 20/01/24.Disappointing Customer Service Experience at McDonald's Newry, Northern IrelandI recently had a rather disheartening experience at the McDonald's drive-thru in Damolly Retail Park, Armagh Rd, Newry BT35 6PR, Northern Ireland, which compelled me to share my feedback.Upon ordering a meal that included chicken selects, drinks, apple pies, and a latte, I encountered a series of issues that were exacerbated by the poor management skills demonstrated by the manager on duty. Firstly, despite the routine inquiry about sauce preferences for the chicken selects, it was overlooked during the order process.The situation escalated when we were asked to park up, and upon checking the order, we discovered the latte was missing. The handling of this issue by the staff, particularly the manager, left much to be desired. Despite acknowledging the error and being willing to pay in cash on the spot for the missing latte, we were met with a rigid adherence to rules.The manager insisted that we drive back around, re-order through the intercom, and pay again for the oversight. While a refund for the whole order was quickly processed at the window, so cash was able to be handed back to me yet It was perplexing why the manager refused to accept cash for the late, yet making it necessary for us to drive back around and endure further inconvenience. ( cold food and delay )What struck me most was the lack of customer-first attitude displayed by the manager. Instead of attempting to find a quick and simple resolution, she adhered strictly to rules, disregarding the inconvenience caused to us, the customers.This experience has left a sour taste, not only due to the initial oversight but primarily because of the poor management skills demonstrated by the manager. In a service-oriented industry, customer satisfaction should be paramount, and a more flexible and customer-centric approach is necessary.I hope that McDonald's takes note of this incident and considers enhancing its training programs to ensure that managers are equipped with the skills to handle situations more effectively and prioritize customer satisfaction.I will be reporting this to McDonald’s HQ and I hope Gavin Doran & John McCollum picks this issue up.Updated 24/01/24Update: McDonald's Resolution and Improved Customer ServiceI am pleased to provide an update to my previous 1-star review after experiencing a disappointing customer service incident at McDonald's in Damolly Retail Park, Newry.Following my initial review, McDonald's HQ promptly responded to my concerns. Gavin Doran, the General Manager, and John McCollum personally reached out to address the issues I faced during my visit. They were attentive to my feedback and took immediate steps to rectify the situation.I received vouchers as a gesture of goodwill and appreciation for bringing the matter to their attention. This proactive approach and dedication to customer satisfaction have positively influenced my perception of McDonald's.It is evident that McDonald's is committed to enhancing its customer service standards. I appreciate the swift response from the management team, and I am optimistic that this incident will contribute to further improvements in training programs for staff, ensuring a more customer-centric approach.I look forward to my next visit, hoping for a smoother and more enjoyable experience, thanks to the commendable actions taken by McDonald's HQ and the local management team.Sincerely,David K
Natheio Simsanio (Natheio)
Drive through... staff were absent at 6am had to wait, nobody would have noticed if I hadn't said to them,then told to drive around again,Mac muffin was stale and tasted like it had been there a while.Not a good McDonald's.
My orders are always short of fries or wrong drinks, no dips no desserts. The driver tells you to phone McDonald's direct and McDonald's are not helpful they put it back on the driver. I'm disappointed with the app driver and McDonald's......
They gave me a wrong order in the drive thru. Had to go back through the system which was very busy. This lovely Grainne chastised me for eating some fries from the wrong order when I asked her for the correct order. Got new order burgers which were old and cold. Could not be asked to go back again through the system. Terrible place and not good people
Got stuck in
The burger was not cooked properly and the milkshake gave me diarrhoeaDietary restrictions: Less milk in the milkshake
Items I asked for were out of stock / unavailable so I didn't buy anything. Plenty of parking ?️Parking: Note do not overstay maximum of 3 hours free parking as signposted otherwise may get a fine because it's under CCTV surveillance
A lot of customers. Not very
Local restaurant, Food good as always. Always seems to be
Getting expensive for what you get compared to competitors and even smaller deli style places
Staff always forget things in order, never had an order without something missingNice, timid workers shoved to the front to deal with all the complaints about the loud obnoxious worker in the background cooking and preparing, just so
I hate to leave negative reviews, but I have to. It's not the first time I order delivery and it's not the first time they forget to put something in my order, the last time I ordered three burgers, the last one is the most expensive at 9 pounds and it wasn't in my delivery. I called the restaurant and reported that my burger was missing from the order, they told me to go to the website and seek help there.On the website it is written that you need to call this restaurant - the circle is closed.
Restaurantji Recommends
All round
Awful service on multiple occasions if I could give zero stars I would. Horrible quality but food is good if you happen to receive what you ordered and paid for.
Just the usual fast food place. Sometimes the food isn't as hot as it should be.
⭐️Review updated 1 star - 3 Stars ⭐️What Happened 20/01/24.Disappointing Customer Service Experience at McDonald's Newry, Northern IrelandI recently had a rather disheartening experience at the McDonald's drive-thru in Damolly Retail Park, Armagh Rd, Newry BT35 6PR, Northern Ireland, which compelled me to share my feedback.Upon ordering a meal that included chicken selects, drinks, apple pies, and a latte, I encountered a series of issues that were exacerbated by the poor management skills demonstrated by the manager on duty. Firstly, despite the routine inquiry about sauce preferences for the chicken selects, it was overlooked during the order process.The situation escalated when we were asked to park up, and upon checking the order, we discovered the latte was missing. The handling of this issue by the staff, particularly the manager, left much to be desired. Despite acknowledging the error and being willing to pay in cash on the spot for the missing latte, we were met with a rigid adherence to rules.The manager insisted that we drive back around, re-order through the intercom, and pay again for the oversight. While a refund for the whole order was quickly processed at the window, so cash was able to be handed back to me yet It was perplexing why the manager refused to accept cash for the late, yet making it necessary for us to drive back around and endure further inconvenience. ( cold food and delay )What struck me most was the lack of customer-first attitude displayed by the manager. Instead of attempting to find a quick and simple resolution, she adhered strictly to rules, disregarding the inconvenience caused to us, the customers.This experience has left a sour taste, not only due to the initial oversight but primarily because of the poor management skills demonstrated by the manager. In a service-oriented industry, customer satisfaction should be paramount, and a more flexible and customer-centric approach is necessary.I hope that McDonald's takes note of this incident and considers enhancing its training programs to ensure that managers are equipped with the skills to handle situations more effectively and prioritize customer satisfaction.I will be reporting this to McDonald’s HQ and I hope Gavin Doran & John McCollum picks this issue up.Updated 24/01/24Update: McDonald's Resolution and Improved Customer ServiceI am pleased to provide an update to my previous 1-star review after experiencing a disappointing customer service incident at McDonald's in Damolly Retail Park, Newry.Following my initial review, McDonald's HQ promptly responded to my concerns. Gavin Doran, the General Manager, and John McCollum personally reached out to address the issues I faced during my visit. They were attentive to my feedback and took immediate steps to rectify the situation.I received vouchers as a gesture of goodwill and appreciation for bringing the matter to their attention. This proactive approach and dedication to customer satisfaction have positively influenced my perception of McDonald's.It is evident that McDonald's is committed to enhancing its customer service standards. I appreciate the swift response from the management team, and I am optimistic that this incident will contribute to further improvements in training programs for staff, ensuring a more customer-centric approach.I look forward to my next visit, hoping for a smoother and more enjoyable experience, thanks to the commendable actions taken by McDonald's HQ and the local management team.Sincerely,David K
Drive through... staff were absent at 6am had to wait, nobody would have noticed if I hadn't said to them,then told to drive around again,Mac muffin was stale and tasted like it had been there a while.Not a good McDonald's.