OK hotel shortige of ramps inside difficult to get from room to room on the ground floor
Tom Jacomb
The brothers and I stopped here for the weekend, good clean place, Lovely breakfast... evening meals if you want them and an on sight bar. Lost the photos on this one sorry.
N P
Rooms are clean. But decor and fittings tired, they have a confusing system to order breakfast .You have to fill out a form the night before (why!!). They can’t do a breakfast to order at the table and we ended up with the wrong order.
Carl
This should be 2 star at a push.. Unhelpful reception the rooms are very shabby, bathroom was so small. Room was not cleaned as requested for a 2 night stay, towels were not even changed. It's so noisy being next to main road impossible to get a quiet nightz sleep. The bed linen was grubby a d did not smell clean so disappointed will never ever stay here again. And be careful regarding credit cards. They took a swipe when I arrived but said it wouldn't be charged until I checked out it was!!!
Curly “Out and About”
Love this place. Stayed here many times the team always do whatever they can to make sure the stay is top quality. Thanks so to January & Sydney for the
SUE WARD
Went to a wedding venue, all good apart from Manageress thinking it was ok to supply seats for 48 Guest's whe 60+
250rosannab
What a wonderful home from home this lovely hotel is - so welcoming, warm and friendly. Already got two more trips back planned! The breakfast was cooked to order and was outstanding. The evening food was fresh and scrummy too. The bed linen was air dried, which is a rare and wonderful thing. The rooms were sparkling clean. If someone did find a fault they would only have had to ask anyone in the team to put it right - I feel a bit upset about one or two of the reviews because it is really special and delightful and nothing is too much trouble for the most excellent staff.
Weekender123456
Booked 2 nights through booking.com as a couple while visiting friends in the area. Arrived and waited over 5 minutes in the deserted, dirty and stale smelling reception area for someone to appear to book us in. Arrived at our room which was also dirty, dusty and stale smelling. Bathroom was dank and smelt. Didn’t look like it had been cleaned in quite a while! Roughly 6 sheets of toilet roll with no spare roll anywhere to be found, empty shower wash dispenser, no working bulb in toilet area and no window so no natural light to help the situation. Wasn’t brave enough to use the shower cubicle so can’t comment on that! Very noisy night, guests in and out of the doors and up and down the stairs. Breakfast was sparse, two pieces of bread left to make your own toast with, no orange juice and was told they’d run out with no apology, cooked breakfast was cold and inedible, pain au chocolat so dry and stale it couldn’t be swallowed. Staff wandered around in dirty mismatched clothes not seeming to care and we didn’t see them smile once. Not a pleasant experience at all. Decided to check out and pay to go to another hotel for the second night. Receptionist’s reply to telling her we were checking out early was “ok luv”! No question as to why we were leaving early, was everything ok or how was our stay! Terrible customer service! Paid £348 for two nights so we were astounded at the poor quality of everything! Would never stay there again or recommend it. Horrible and costly experience all round!
Wheelercg
What a wonderful hotel this is. My daughter used this venue for her wedding reception, upon arriving the function room was decorated beautifully. The staff were were very attentive and the food was fantastic. (We had a hog roast) which was outside but we knew this upon booking. We stayed the night in a comfortable and clean queen sized bedroom! Then had breakfast which was lovely too. Reading some previous reviews I don’t think these are fair as being the brides father I know she was offered different packages and different prices for these options, maybe the previous people didn’t want to pay a little extra!
maidee79
Arrived on the 27th of May for one night. There were no staff at the reception and I was checked in by a cleaning staff member. The first thing I noticed about my room was the strong smell of stale cigarettes which suggests smoking had been taking place in this room, I reached for the remotes as I wanted to watch Formula One and to my horror it was caked in dirt. I told the staff I wanted a room change and they spoke down to me and told me there were no rooms, and I was unlikely to find another hotel as there was a beer fest in town. I videoed the entire room and it was shocking . At the very least I expect cleanliness. I did not sleep in the covers of this hotel beds as I noticed a few hairs .I complained, and was told ‘we would speak to housekeeping “ I was not offered an apology. I woke up with a hoarse voice from the smoke in the atmosphere. I am not a smoker. I am bitterly bitterly disappointed by this hotel. They do not offer comfort or cleanliness .disgusting I would not recommend them to my worst enemy .
Wedding reception here. The wedding was amazing but I felt for the bride and groom because of the experience. The room is too small, licence for 120 only had 50-60 there, people sat outside in the rain, even a 3 month old baby. Rude staff. Wouldn't recommend.
David T
Overall it was quite a poor experience staying here. But saying that it was located conveniently to get into Newark centre for the evening and escape and I would probably come back. It’s ironic all the places in the UK which voted for Brexit are now being so negatively affected by it, Newark is an example of this. Breakfast wasn’t great, quantity rather than quality. Weirdly they had this music on in a continuous loop at breakfast which I just heard again and is called “the waffle house”. Very annoying! Front of house staff were very friendly and nice though.
Sue Godfrey
Decor in the bedrooms a bit tired, but the decor in the lounge and bar was lovely. The best part of this hotel though was the very helpful staff; nothing was too much trouble. Thank
Craig Wilkins
The room was satisfactory, but perhaps a little tired looking along with other aspects of the hotel. Parking was satisfactory. The one staff member i dealt with was helpful and profession, so top marks there.
Google user
Overall it was quite a poor experience staying here. But saying that it was located conveniently to get into Newark centre for the evening and escape and I would probably come back. It’s ironic all the places in the UK which voted for Brexit are now being so negatively affected by it, Newark is an example of this. Breakfast wasn’t great, quantity rather than quality. Weirdly they had this music on in a continuous loop at breakfast which I just heard again and is called “the waffle house”. Very annoying! Front of house staff were very friendly and nice though.
OK hotel shortige of ramps inside difficult to get from room to room on the ground floor
The brothers and I stopped here for the weekend, good clean place, Lovely breakfast... evening meals if you want them and an on sight bar. Lost the photos on this one sorry.
Rooms are clean. But decor and fittings tired, they have a confusing system to order breakfast .You have to fill out a form the night before (why!!). They can’t do a breakfast to order at the table and we ended up with the wrong order.
This should be 2 star at a push.. Unhelpful reception the rooms are very shabby, bathroom was so small. Room was not cleaned as requested for a 2 night stay, towels were not even changed. It's so noisy being next to main road impossible to get a quiet nightz sleep. The bed linen was grubby a d did not smell clean so disappointed will never ever stay here again. And be careful regarding credit cards. They took a swipe when I arrived but said it wouldn't be charged until I checked out it was!!!
Love this place. Stayed here many times the team always do whatever they can to make sure the stay is top quality. Thanks so to January & Sydney for the
Went to a wedding venue, all good apart from Manageress thinking it was ok to supply seats for 48 Guest's whe 60+
What a wonderful home from home this lovely hotel is - so welcoming, warm and friendly. Already got two more trips back planned! The breakfast was cooked to order and was outstanding. The evening food was fresh and scrummy too. The bed linen was air dried, which is a rare and wonderful thing. The rooms were sparkling clean. If someone did find a fault they would only have had to ask anyone in the team to put it right - I feel a bit upset about one or two of the reviews because it is really special and delightful and nothing is too much trouble for the most excellent staff.
Booked 2 nights through booking.com as a couple while visiting friends in the area. Arrived and waited over 5 minutes in the deserted, dirty and stale smelling reception area for someone to appear to book us in. Arrived at our room which was also dirty, dusty and stale smelling. Bathroom was dank and smelt. Didn’t look like it had been cleaned in quite a while! Roughly 6 sheets of toilet roll with no spare roll anywhere to be found, empty shower wash dispenser, no working bulb in toilet area and no window so no natural light to help the situation. Wasn’t brave enough to use the shower cubicle so can’t comment on that! Very noisy night, guests in and out of the doors and up and down the stairs. Breakfast was sparse, two pieces of bread left to make your own toast with, no orange juice and was told they’d run out with no apology, cooked breakfast was cold and inedible, pain au chocolat so dry and stale it couldn’t be swallowed. Staff wandered around in dirty mismatched clothes not seeming to care and we didn’t see them smile once. Not a pleasant experience at all. Decided to check out and pay to go to another hotel for the second night. Receptionist’s reply to telling her we were checking out early was “ok luv”! No question as to why we were leaving early, was everything ok or how was our stay! Terrible customer service! Paid £348 for two nights so we were astounded at the poor quality of everything! Would never stay there again or recommend it. Horrible and costly experience all round!
What a wonderful hotel this is. My daughter used this venue for her wedding reception, upon arriving the function room was decorated beautifully. The staff were were very attentive and the food was fantastic. (We had a hog roast) which was outside but we knew this upon booking. We stayed the night in a comfortable and clean queen sized bedroom! Then had breakfast which was lovely too. Reading some previous reviews I don’t think these are fair as being the brides father I know she was offered different packages and different prices for these options, maybe the previous people didn’t want to pay a little extra!
Arrived on the 27th of May for one night. There were no staff at the reception and I was checked in by a cleaning staff member. The first thing I noticed about my room was the strong smell of stale cigarettes which suggests smoking had been taking place in this room, I reached for the remotes as I wanted to watch Formula One and to my horror it was caked in dirt. I told the staff I wanted a room change and they spoke down to me and told me there were no rooms, and I was unlikely to find another hotel as there was a beer fest in town. I videoed the entire room and it was shocking . At the very least I expect cleanliness. I did not sleep in the covers of this hotel beds as I noticed a few hairs .I complained, and was told ‘we would speak to housekeeping “ I was not offered an apology. I woke up with a hoarse voice from the smoke in the atmosphere. I am not a smoker. I am bitterly bitterly disappointed by this hotel. They do not offer comfort or cleanliness .disgusting I would not recommend them to my worst enemy .
Restaurantji Recommends
Wedding reception here. The wedding was amazing but I felt for the bride and groom because of the experience. The room is too small, licence for 120 only had 50-60 there, people sat outside in the rain, even a 3 month old baby. Rude staff. Wouldn't recommend.
Overall it was quite a poor experience staying here. But saying that it was located conveniently to get into Newark centre for the evening and escape and I would probably come back. It’s ironic all the places in the UK which voted for Brexit are now being so negatively affected by it, Newark is an example of this. Breakfast wasn’t great, quantity rather than quality. Weirdly they had this music on in a continuous loop at breakfast which I just heard again and is called “the waffle house”. Very annoying! Front of house staff were very friendly and nice though.
Decor in the bedrooms a bit tired, but the decor in the lounge and bar was lovely. The best part of this hotel though was the very helpful staff; nothing was too much trouble. Thank
The room was satisfactory, but perhaps a little tired looking along with other aspects of the hotel. Parking was satisfactory. The one staff member i dealt with was helpful and profession, so top marks there.
Overall it was quite a poor experience staying here. But saying that it was located conveniently to get into Newark centre for the evening and escape and I would probably come back. It’s ironic all the places in the UK which voted for Brexit are now being so negatively affected by it, Newark is an example of this. Breakfast wasn’t great, quantity rather than quality. Weirdly they had this music on in a continuous loop at breakfast which I just heard again and is called “the waffle house”. Very annoying! Front of house staff were very friendly and nice though.