Excellent atmosphere and the staff were so helpful and cheerful, great
Oscar Town
Nice view of the river, waiters are very kind, good service, overall; the best pizzeria in Newark On TrentI, as a young one say (12) have been not treated very well with no adult in other pizzerias but the waiters where treating us like any other customer. Overall a 10/10
D Schmidt
dont pre-pay. dont have a party here. it takes sooo long to get served. 90 mins to get food out. loads not available, not told until an hour later.
Ros Wartnaby
Came in here for a family lunch and had a fantastic time, the food was absolutely delicious and customer service was excellent - our waiter was super kind and welcoming. We'd definitely like to visit again sometime:)
Clare Chase
A lovely warm welcome and delicious pizza and pudding. Nice atmosphere and riverside location.
Leo Wilson
I came in here with some friends who had already set down my server was a girl called grace Dixon who did and amazing job of taking care of us for the night, when the food came it was actually banging so banging that I made sure they tipped the chef Tyler
ItsATrap007
Absolutely amazing service. The waitress, a blonde girl, was absolutely lovely! She was very well mannered and knew what she was doing. She made sure to check in on us throughout our meal and make sure everything was alright for us. Genuinely the best customer service I've ever had at a restaurant.The food was amazing and didn't take long at all to turn up. It was made a lot faster than I expected it to, especially food for myself and 4 friends. The chef genuinely did such a good job and I don't have a single complaint about my night. Will definitely visit again soon.
JD
Excellent customer service and interaction from our waitress Additional high standard quality food made by the chef of the night. Left extremely satisfied with everything. Would definitely like to visit again someday.
Zachary Radford
Came in after watching some lovely fireworks, happened to be the only ones in the restaurant which was very relaxing! :) Our waiter Oliver was very kind and welcoming and happy to help us quickly with our order, the food was lovely and came nice and quick despite it being close to closing which we did feel a-bit bad about not realising they closed soon ! Oliver was happy to help with a takeaway box and overall gave us a welcome experience at pizza express!! :)Parking: Cheap at that time of night, after 6pm, although machines were broken could still pay online!
Grace
Great ambience, waitress called Grace served us and was very attentive. Food was really good would 10/10 recommend going. ?
*AVOID THIS PLACE AND SAVE YOUR HARD EARNT CASH*We arrived at the restaurant to celebrate a significant 50th Birthday, we did not know what a treat we were in for! On arrival we had a warm welcome by the waitress of "Can I help you" not even as much as a hello or warm smile! A dissapointing start. We were then informed as we gravitated towards where we wished to sit, that we could not sit upstairs, which is the pinnacle of the restaurant with its sweeping views of Newark and the river, because the waitress was on her own. Somehow because of this she was unable to walk up a set of stairs to serve us so she claimed? The restaurant was empty, only one other table of two. The restaurant was also freezing cold. No heating. We had to have our whole meal while keeping our outdoor coats on it was that cold! We had our drink and food order taken. Drinks came well. Starter of dough balls came timely. It was then a wait of over an hour for a main course to arrive, in an empty restaurant by now! So why was the wait? The food then arrived. One of the pizza we had ordered was almost cold and inedible, most of the pizza was left. This happened to be the birthday guest's one. We had no mid service check in by staff to raise our concerns. All in all a very dissapointing experience from start to finish unfortunately, and will not be revisiting this venue in the near future. We would of had a much more rewarding time visiting the local McDonalds branch for a lot less, and that is really saying something!
Lyndsey Wilson
Do not order a delivery!1.5 hours after I ordered - the Deliveroo guy turned up with the wrong order, when I informed him of this he took it away, very unhelpfully said you have to contact through the App, nowhere on the Deliveroo App is any option to contact to sort a wrong order or refund. I called pizza express themselves and although I ordered through the pizza express App, then can’t help either. So 21:30 No food and £40 taken out of my account and paid to pizza express. Too late to re order and have to await an email battle to get a refund. The manager informed me they have many problems with these drivers and that this happen a lot but nothing they can do!! Really disappointing service, and ruined evening ??
Stacey Watson
The service is the slowest thing I’ve ever experienced and it’s not just the one time I’ve been there.Be prepared to be there for 2 hours for a 1 course meal.I like the vegan menu - although there’s a weird rule that they can’t give you vegan cheeze unless it’s melted.
S Tea
The place could do with a lick of paint and a good deep clean. One waitress wearing glasses was fab, she works her socks off. The other with very dirty air force ones on was miserable! Pizza's were a little under done too. The worst pizza express we've ever eaten at.
Sean Eastman
Stopped off in Newark, only the 2nd time I have been to Newark, when traveling from North to South home. Stooped for a quick bite, loved the glass domed top floor, handy car park right outside, river views, great food and service.
Excellent atmosphere and the staff were so helpful and cheerful, great
Nice view of the river, waiters are very kind, good service, overall; the best pizzeria in Newark On TrentI, as a young one say (12) have been not treated very well with no adult in other pizzerias but the waiters where treating us like any other customer. Overall a 10/10
dont pre-pay. dont have a party here. it takes sooo long to get served. 90 mins to get food out. loads not available, not told until an hour later.
Came in here for a family lunch and had a fantastic time, the food was absolutely delicious and customer service was excellent - our waiter was super kind and welcoming. We'd definitely like to visit again sometime:)
A lovely warm welcome and delicious pizza and pudding. Nice atmosphere and riverside location.
I came in here with some friends who had already set down my server was a girl called grace Dixon who did and amazing job of taking care of us for the night, when the food came it was actually banging so banging that I made sure they tipped the chef Tyler
Absolutely amazing service. The waitress, a blonde girl, was absolutely lovely! She was very well mannered and knew what she was doing. She made sure to check in on us throughout our meal and make sure everything was alright for us. Genuinely the best customer service I've ever had at a restaurant.The food was amazing and didn't take long at all to turn up. It was made a lot faster than I expected it to, especially food for myself and 4 friends. The chef genuinely did such a good job and I don't have a single complaint about my night. Will definitely visit again soon.
Excellent customer service and interaction from our waitress Additional high standard quality food made by the chef of the night. Left extremely satisfied with everything. Would definitely like to visit again someday.
Came in after watching some lovely fireworks, happened to be the only ones in the restaurant which was very relaxing! :) Our waiter Oliver was very kind and welcoming and happy to help us quickly with our order, the food was lovely and came nice and quick despite it being close to closing which we did feel a-bit bad about not realising they closed soon ! Oliver was happy to help with a takeaway box and overall gave us a welcome experience at pizza express!! :)Parking: Cheap at that time of night, after 6pm, although machines were broken could still pay online!
Great ambience, waitress called Grace served us and was very attentive. Food was really good would 10/10 recommend going. ?
Restaurantji Recommends
*AVOID THIS PLACE AND SAVE YOUR HARD EARNT CASH*We arrived at the restaurant to celebrate a significant 50th Birthday, we did not know what a treat we were in for! On arrival we had a warm welcome by the waitress of "Can I help you" not even as much as a hello or warm smile! A dissapointing start. We were then informed as we gravitated towards where we wished to sit, that we could not sit upstairs, which is the pinnacle of the restaurant with its sweeping views of Newark and the river, because the waitress was on her own. Somehow because of this she was unable to walk up a set of stairs to serve us so she claimed? The restaurant was empty, only one other table of two. The restaurant was also freezing cold. No heating. We had to have our whole meal while keeping our outdoor coats on it was that cold! We had our drink and food order taken. Drinks came well. Starter of dough balls came timely. It was then a wait of over an hour for a main course to arrive, in an empty restaurant by now! So why was the wait? The food then arrived. One of the pizza we had ordered was almost cold and inedible, most of the pizza was left. This happened to be the birthday guest's one. We had no mid service check in by staff to raise our concerns. All in all a very dissapointing experience from start to finish unfortunately, and will not be revisiting this venue in the near future. We would of had a much more rewarding time visiting the local McDonalds branch for a lot less, and that is really saying something!
Do not order a delivery!1.5 hours after I ordered - the Deliveroo guy turned up with the wrong order, when I informed him of this he took it away, very unhelpfully said you have to contact through the App, nowhere on the Deliveroo App is any option to contact to sort a wrong order or refund. I called pizza express themselves and although I ordered through the pizza express App, then can’t help either. So 21:30 No food and £40 taken out of my account and paid to pizza express. Too late to re order and have to await an email battle to get a refund. The manager informed me they have many problems with these drivers and that this happen a lot but nothing they can do!! Really disappointing service, and ruined evening ??
The service is the slowest thing I’ve ever experienced and it’s not just the one time I’ve been there.Be prepared to be there for 2 hours for a 1 course meal.I like the vegan menu - although there’s a weird rule that they can’t give you vegan cheeze unless it’s melted.
The place could do with a lick of paint and a good deep clean. One waitress wearing glasses was fab, she works her socks off. The other with very dirty air force ones on was miserable! Pizza's were a little under done too. The worst pizza express we've ever eaten at.
Stopped off in Newark, only the 2nd time I have been to Newark, when traveling from North to South home. Stooped for a quick bite, loved the glass domed top floor, handy car park right outside, river views, great food and service.