We visited for the first time today and just felt very unwelcome. Waited a good 5 mins without being acknowledged at all, As a new customer you think are you in the wrong place? Do i need an app?Should I be at a table? Was very uncomfortable - it wasn't busy at all I don't expect wonders but when you're the only person in the queue you'd expect at least a "hello, be with you in minute" etcRewind our day back to two hours earlier when we were in Popeyes for the first time being welcomed and talked through how to order etc.The drinks were very nice so that was a plus though. In no rush to return but I highly doubt anyone is bothered.
Jody Fry
Nice big Nero, quick friendly service.
Matt Green
A nice clean coffee shop, that’s really close to the train station. Quite spacious inside, although it could do with a few more tables and chairs that sit 4 people. Staff are nice and friendly, and offer table service if you have food heated up. Not too expensive considering it’s location.
Isabelle W
Not the best service received today unfortunately :( The server mistakenly served the person behind us instead of us and once we were finally served did not apologise for this error. The staff were talking amongst themselves and the seemingly “lead” member of staff was on his phone frequently, at times impacting the attention he could give to customers. Giving a 1 review as the drinks were alright.
Nat23300
I visited today 27/10/2023 just before 6:30pm, I went in to get a salad. First impressions, I thought the cafe might be closed as there were rubbish bags by the entrance, I did a quick google check which said they were open until 7pm. Anyway, I went in to buy the salad, and asked about the student discount-I’ve received several marketing emails from cafe nero about this and obviously as I’m a student, I’m entitled to it. I asked how to get it. The girl serving abruptly said its on the app. I asked which app and she said the nero app. It turned out I already had the app and a code for the student discount from last year but had forgotten about it*. I tried to use the qr code but it didn’t scan. The girl said I had to verify my email to renew my discount for 2023, so I very quickly verified my email on my student email. The verification email came through straight away so I pressed the confirmation link. Went to try the qr code again but it didn’t scan. A colleague of hers pointed out that the discount only applied to drinks which is fine but she could’ve mentioned? Anyway I thought fair enough, I’ll get a drink. I ordered and the girl was quick to point out that I wasn’t allowed to sit down and drink it in but had to have it as a takeout as they were about to close-why do you advertise that the building is open until 7pm? It probably wasn’t even 6:30pm by this point. Anyway the girl started making my drink. I tried to scan my qr code again to receive the discount on the drink but it didn’t work. I asked if I was doing it correctly, the girl just said quite robotically that the discount can take up to 24 hours to verify. I told her I had just verified my email and showed her the link. She repeated the same unhelpful ‘it can take up to 24 hours verify…’ and made zero attempt to find out what the issue might be. I went into the cafe nero app to show her that my student discount had been verified (I’ve included photos) and pointed out that the qr code didn’t work. She basically just said the same thing again about waiting 24 hours and to complain to the app help centre. So, no discount was applied……By this point I just gave up and said no to the drink, I tried to point out that the app wasn’t very good but she talked over me and said a very loud goodbye. Cancelling a drinks order is not something I’d normally do and I feel a bit petty doing this but she was just so rude and unhelpful. The whole ordeal was humiliating and I really felt as though the girl serving went out of her way to be rude. The salad was nice though. * I had issues with the qr code not scanning last year but the member of staff at another venue was very helpful and managed to get my discount applied successfully.
Fi
Nathan is an angel, made our day, especially with his happy smile :) 10/10 service! (Thank you to Kat too)
Cara Royce
The staff are lovely but make sure to check your order. I have just been given a veggie/vegan sandwich when I was waiting for ham and cheese. I even checked when they handed me my order as someone who arrive after had been served before me and asked is this the ham and cheese, I got told yes. Unfortunatly having such a short lunch break I don't have time to go back and get it corrected. I feel sorry for the person who has my meat.
Jess Cryer
Despite a queue I was served really quickly. The two guys serving were really friendly and bounced off each other well. They were both really attentive and friendly. A really nice experience.
Małgorzata Bidiak
Cappucino more expensive that in the cafes around.I've ordered a small one (due to the cost) and was charged for the large one
Louise Anderton
Stopped off before catching my coach to London. The tray I was given wasn't clean, a simple wipe down with a cloth would suffice before giving it to customers. The staff seemed more interested in joking with each other than paying attention to customers given how many mistakes I heard while I sat with my coffee.Food was good for on-the-go and it kept me alive til my journey was over.
Stopped off before catching my coach to London. The tray I was given wasn't clean, a simple wipe down with a cloth would suffice before giving it to customers. The staff seemed more interested in joking with each other than paying attention to customers given how many mistakes I heard while I sat with my coffee.Food was good for on-the-go and it kept me alive til my journey was over.
Mobin Pourbabaei
Staff is very rude. I asked about vegan milk ( coconut, almond) and he did not answer correctly. I asked him to give me coffee in the ceramic mugs , but he had a for insistence that we only have takeaway cup ,but I saw that front of him, it’s not really good for caffe Nero use really cheap and rude staff.
Jonathan Koshy
Other than the part it's bit over priced, I loved the ambience which was awesome, and was able to get my work done.
rachel grice
Great service, James was especially knowledgeable about the products.
Andy Smith
This is probably still my favourite Caffe Nero in Nottingham, perhaps even my favourite coffee shop in the city of any chain. It has a great setting on a busy corner near the station (great for watching the world go by), and a nice open and airy feeling.All in all a great vibe. And good coffee too.
We visited for the first time today and just felt very unwelcome. Waited a good 5 mins without being acknowledged at all, As a new customer you think are you in the wrong place? Do i need an app?Should I be at a table? Was very uncomfortable - it wasn't busy at all I don't expect wonders but when you're the only person in the queue you'd expect at least a "hello, be with you in minute" etcRewind our day back to two hours earlier when we were in Popeyes for the first time being welcomed and talked through how to order etc.The drinks were very nice so that was a plus though. In no rush to return but I highly doubt anyone is bothered.
Nice big Nero, quick friendly service.
A nice clean coffee shop, that’s really close to the train station. Quite spacious inside, although it could do with a few more tables and chairs that sit 4 people. Staff are nice and friendly, and offer table service if you have food heated up. Not too expensive considering it’s location.
Not the best service received today unfortunately :( The server mistakenly served the person behind us instead of us and once we were finally served did not apologise for this error. The staff were talking amongst themselves and the seemingly “lead” member of staff was on his phone frequently, at times impacting the attention he could give to customers. Giving a 1 review as the drinks were alright.
I visited today 27/10/2023 just before 6:30pm, I went in to get a salad. First impressions, I thought the cafe might be closed as there were rubbish bags by the entrance, I did a quick google check which said they were open until 7pm. Anyway, I went in to buy the salad, and asked about the student discount-I’ve received several marketing emails from cafe nero about this and obviously as I’m a student, I’m entitled to it. I asked how to get it. The girl serving abruptly said its on the app. I asked which app and she said the nero app. It turned out I already had the app and a code for the student discount from last year but had forgotten about it*. I tried to use the qr code but it didn’t scan. The girl said I had to verify my email to renew my discount for 2023, so I very quickly verified my email on my student email. The verification email came through straight away so I pressed the confirmation link. Went to try the qr code again but it didn’t scan. A colleague of hers pointed out that the discount only applied to drinks which is fine but she could’ve mentioned? Anyway I thought fair enough, I’ll get a drink. I ordered and the girl was quick to point out that I wasn’t allowed to sit down and drink it in but had to have it as a takeout as they were about to close-why do you advertise that the building is open until 7pm? It probably wasn’t even 6:30pm by this point. Anyway the girl started making my drink. I tried to scan my qr code again to receive the discount on the drink but it didn’t work. I asked if I was doing it correctly, the girl just said quite robotically that the discount can take up to 24 hours to verify. I told her I had just verified my email and showed her the link. She repeated the same unhelpful ‘it can take up to 24 hours verify…’ and made zero attempt to find out what the issue might be. I went into the cafe nero app to show her that my student discount had been verified (I’ve included photos) and pointed out that the qr code didn’t work. She basically just said the same thing again about waiting 24 hours and to complain to the app help centre. So, no discount was applied……By this point I just gave up and said no to the drink, I tried to point out that the app wasn’t very good but she talked over me and said a very loud goodbye. Cancelling a drinks order is not something I’d normally do and I feel a bit petty doing this but she was just so rude and unhelpful. The whole ordeal was humiliating and I really felt as though the girl serving went out of her way to be rude. The salad was nice though. * I had issues with the qr code not scanning last year but the member of staff at another venue was very helpful and managed to get my discount applied successfully.
Nathan is an angel, made our day, especially with his happy smile :) 10/10 service! (Thank you to Kat too)
The staff are lovely but make sure to check your order. I have just been given a veggie/vegan sandwich when I was waiting for ham and cheese. I even checked when they handed me my order as someone who arrive after had been served before me and asked is this the ham and cheese, I got told yes. Unfortunatly having such a short lunch break I don't have time to go back and get it corrected. I feel sorry for the person who has my meat.
Despite a queue I was served really quickly. The two guys serving were really friendly and bounced off each other well. They were both really attentive and friendly. A really nice experience.
Cappucino more expensive that in the cafes around.I've ordered a small one (due to the cost) and was charged for the large one
Stopped off before catching my coach to London. The tray I was given wasn't clean, a simple wipe down with a cloth would suffice before giving it to customers. The staff seemed more interested in joking with each other than paying attention to customers given how many mistakes I heard while I sat with my coffee.Food was good for on-the-go and it kept me alive til my journey was over.
Restaurantji Recommends
Stopped off before catching my coach to London. The tray I was given wasn't clean, a simple wipe down with a cloth would suffice before giving it to customers. The staff seemed more interested in joking with each other than paying attention to customers given how many mistakes I heard while I sat with my coffee.Food was good for on-the-go and it kept me alive til my journey was over.
Staff is very rude. I asked about vegan milk ( coconut, almond) and he did not answer correctly. I asked him to give me coffee in the ceramic mugs , but he had a for insistence that we only have takeaway cup ,but I saw that front of him, it’s not really good for caffe Nero use really cheap and rude staff.
Other than the part it's bit over priced, I loved the ambience which was awesome, and was able to get my work done.
Great service, James was especially knowledgeable about the products.
This is probably still my favourite Caffe Nero in Nottingham, perhaps even my favourite coffee shop in the city of any chain. It has a great setting on a busy corner near the station (great for watching the world go by), and a nice open and airy feeling.All in all a great vibe. And good coffee too.