The staff really make this small coffee venue. Nothing is too much trouble, they make alternative suggestions if drinks aren't available and they are always very welcoming.
A Gardner
brown haired woman staff member is so incredibly rude!! i walked up to the till and just said “please may i ask the wait times on drinks?” as i had a train to catch so wanted to see if i should leave it or not. she looked at me with the filthiest look and held her hands up like i was stupid and said “hot or cold????” i just looked at her for a second because the way she spoke to me was so rude when i had politely asked a simple question. i said hot and she pointed to the people beside me and said well there’s 2 people in front of you there. i simply just walked away. won’t be giving money to rude staff. looks like by the rest of the reviews everyone else had bad experiences with the staff too.
Ravnita Kaur Virdi
No good morning, or communication from lady she stared at tge till the whole time. When it came to pay she said it’s in front of you really rudely!
Natalie Lamb
I'm very greatful this Costa is here. It's the only place you can get WiFi in the whole train station!
Maria Jose Leiva
Milk tasted really weird. Don’t know if the espresso was pulled properly. Just tasted weird ):
J
Ridiculous interaction here. Asked for an iced latte in a paper cup and was told that it isn’t possible to serve it in a paper cup as it’s ‘not allowed’. The employee tried to say it was out of her hands and refused after I explained I worked at Costa before, (and have even worked a shifts at this very branch!) and I’ve done this for customers many times. Why a paper cup? Considering the paper cup is made with 100% plant based fibres and the clear plastic cups are likely going straight into the landfill and will not be recycled (most of them aren’t, they’re sent for recycling but most are shipped to developing countries), I think the paper cup should be an easy option for anybody who asks for it. Absolutely ridiculous honestly. Nothing against the employee, she was young and didn’t know any better, but this needs to be addressed as a store and even nationwide. Embarrassed that I worked here.
Oshin H
Rude staff and very poor service. The store didn't have the decency to cancel my order; instead I showed up on time to collect my order only to be told they couldn't fulfill it.
Lauren Mitchell
Rude staff!Edit: I just came again (8 months after my original bad review) and it's exactly the same. Staff are incredibly rude and yet again there was no cold drinks available
Piotr Az
Fast service. Just grabbed a cup of of my hotchocolate. Stopped for a minute at the tableto take a picture of Costa facilities and gone to catch my train.
L Cc
Flies everywhere, sitting on the signs and cloths under the coffee machines. Girl that served me today even had filthy fingernails. Sub standard costa do not recommend.
Friendly and prompt service. You can use your costa app here.
Cherry Martin
It is a wonderful place to sit and relax with friends over coffee and cake. The staff are always happy and friendly
Ellie X
The lady who served me with short, blonde hair was so polite and characteristic. Made a fantastic impression and left me smiling after a not so great experience a short while before at another customer service outlet. Thank you!
Jayne Beecher
Costa coffee Nottingham train station still closed at 5.24amI cannot wait any longer,I need to get my train.I have been waiting since 5.00am for it to open as advertised.Not happy.Will have to go elsewhere in the future.
steve bilton
Love Costa good tea toasties and cake selection always a great experience ?
The staff really make this small coffee venue. Nothing is too much trouble, they make alternative suggestions if drinks aren't available and they are always very welcoming.
brown haired woman staff member is so incredibly rude!! i walked up to the till and just said “please may i ask the wait times on drinks?” as i had a train to catch so wanted to see if i should leave it or not. she looked at me with the filthiest look and held her hands up like i was stupid and said “hot or cold????” i just looked at her for a second because the way she spoke to me was so rude when i had politely asked a simple question. i said hot and she pointed to the people beside me and said well there’s 2 people in front of you there. i simply just walked away. won’t be giving money to rude staff. looks like by the rest of the reviews everyone else had bad experiences with the staff too.
No good morning, or communication from lady she stared at tge till the whole time. When it came to pay she said it’s in front of you really rudely!
I'm very greatful this Costa is here. It's the only place you can get WiFi in the whole train station!
Milk tasted really weird. Don’t know if the espresso was pulled properly. Just tasted weird ):
Ridiculous interaction here. Asked for an iced latte in a paper cup and was told that it isn’t possible to serve it in a paper cup as it’s ‘not allowed’. The employee tried to say it was out of her hands and refused after I explained I worked at Costa before, (and have even worked a shifts at this very branch!) and I’ve done this for customers many times. Why a paper cup? Considering the paper cup is made with 100% plant based fibres and the clear plastic cups are likely going straight into the landfill and will not be recycled (most of them aren’t, they’re sent for recycling but most are shipped to developing countries), I think the paper cup should be an easy option for anybody who asks for it. Absolutely ridiculous honestly. Nothing against the employee, she was young and didn’t know any better, but this needs to be addressed as a store and even nationwide. Embarrassed that I worked here.
Rude staff and very poor service. The store didn't have the decency to cancel my order; instead I showed up on time to collect my order only to be told they couldn't fulfill it.
Rude staff!Edit: I just came again (8 months after my original bad review) and it's exactly the same. Staff are incredibly rude and yet again there was no cold drinks available
Fast service. Just grabbed a cup of of my hotchocolate. Stopped for a minute at the tableto take a picture of Costa facilities and gone to catch my train.
Flies everywhere, sitting on the signs and cloths under the coffee machines. Girl that served me today even had filthy fingernails. Sub standard costa do not recommend.
Restaurantji Recommends
Friendly and prompt service. You can use your costa app here.
It is a wonderful place to sit and relax with friends over coffee and cake. The staff are always happy and friendly
The lady who served me with short, blonde hair was so polite and characteristic. Made a fantastic impression and left me smiling after a not so great experience a short while before at another customer service outlet. Thank you!
Costa coffee Nottingham train station still closed at 5.24amI cannot wait any longer,I need to get my train.I have been waiting since 5.00am for it to open as advertised.Not happy.Will have to go elsewhere in the future.
Love Costa good tea toasties and cake selection always a great experience ?