Disappointing meal experience. Not given wine list or asked if wanted a drink - had to ask for glass of prosecco. Starters good, but one main came luke warm and without accompanying juz. Chocolate brownies were slightly dry, lacking any taste of cherries in kirsch and came with chocolate ice-cream, rather than pistachio as advertised. Shame as previous experience very good
Steve Burton
Booked a room for one night in September but had to cancel due to change of circumstances.Although we knew the deposit was none refundable booking direct with the hotel we thought giving them 7 months notice this would have been refunded.We can’t understand that no deposit is taken by booking sites and cancellation can be made at very short notice without any penalty.This is really a warning to any future customers to book via a booking site to avoid unnecessary money loss.By booking direct with hotels saves commissions to the booking sites so surely this should be a bonus for the hotel.
Nick Thompson
Excellent hotel, room and service. Thoroughly enjoyable and we identified the murderer. What's not to
Tia Maria
Only used the restaurant. Staff lovely and very helpful.Food delicious, was a little disappointed with the portion size. Seasonal veg on my dish was a couple of tiny carrots and two small chunks of courgette.Bar prices are London prices. £7 for a pint. Cheapest large glass of wine was £9.50 (hence the 4*)
Ash Jones
Room are basic bed not comfy like sleeping on concrete had to send my food back 3 times as cold waiter then told me he had microvaves it mold on the Curtains in bedroomRooms: Beds like concrete pillows very firm too hot and stuffy mold CurtainsFood & drinks: Poor had cottage pie one night had to send it back 3 times as come out cold each time came colder than the pervious one the water then told me he had microwaved it to warm it back thought
Paisley Marshall
The only people that should visit this place is environmental health, its terrible cold food rooms are basic old and un comfy.Staff don't care, I won't be coming back that's for sure.
Laura Thompson
Poor experience even complained they didn't even acknowledge
Kay Mappin
Just love it. Booked again for spa, evening meal and overnight stay.
Beverley Smith
Lovely place buffet excellant staff
Steve Conway
Stopped at Ye Olde Bell for 2 nights whilst away on a course. The hotel was very nice and clean as was my bedroom which was a good size room and had a bath which at the end of a long day is heaven. For me the only thing I found was the beds were a little uncomfortable, too soft but overall a nice visit.
We booked the Relax and Rejuvenate package, which included a whole day’s use of the spa, 2 treatments, lunch in the spa dining area, dinner in the hotel restaurant, overnight stay, breakfast, use of the gym and a late checkout (midday).The spa is probably the best one we’ve been to: very relaxing environment and the staff were very helpful, and the massage was really good. Lunch was very slick. One of us had a starter and main, the other had a main and dessert; we were booked in for 2pm and were seated bang on time, and we were finished within 45 minutes allowing us to get back and maximise our time in the spa. The food was very good, well presented and hot. After finishing in the spa we checked into the hotel, hit the gym then showered and got down to the bar for pre-dinner drinks. Dinner was extremely good although having three waiting staff, each trying to take parts of our order, led to confusion (e.g. asked for a glass of red wine and was brought a bottle of white).After a sound night’s sleep in a decent (standard) room, we had a very nice breakfast; there was a good selection of cold choices and the Eggs Benedict and Full English were well cooked (nice runny eggs).Overall, a great Relaxing and Rejuvenating experience and we are already planning our next visit.
Dennis Hardwick
Good traditional English hotel and restaurant.
Jocelyn Chan
My partner and I went there for the spa day and staying over for one night.The room is very cozy, and the spa was ver relaxing. It has got different types of spa inside.If you are visiting this place, please make sure you eat in their restaurant as well.Such good food, we enjoyed it so much.Breakfast was included as well, the poached egg with salmon was really nice as well.Overall, staffs are really nice and helpful, spa was great, food was ?Very satisfied.
Cai Budd
Always have a good stay here for work. Staff are lovely. Great food. Spa is delightfull.
Martin Hatton
I cannot comment on the rooms as we only went for a meal. The food is fantastic.
Disappointing meal experience. Not given wine list or asked if wanted a drink - had to ask for glass of prosecco. Starters good, but one main came luke warm and without accompanying juz. Chocolate brownies were slightly dry, lacking any taste of cherries in kirsch and came with chocolate ice-cream, rather than pistachio as advertised. Shame as previous experience very good
Booked a room for one night in September but had to cancel due to change of circumstances.Although we knew the deposit was none refundable booking direct with the hotel we thought giving them 7 months notice this would have been refunded.We can’t understand that no deposit is taken by booking sites and cancellation can be made at very short notice without any penalty.This is really a warning to any future customers to book via a booking site to avoid unnecessary money loss.By booking direct with hotels saves commissions to the booking sites so surely this should be a bonus for the hotel.
Excellent hotel, room and service. Thoroughly enjoyable and we identified the murderer. What's not to
Only used the restaurant. Staff lovely and very helpful.Food delicious, was a little disappointed with the portion size. Seasonal veg on my dish was a couple of tiny carrots and two small chunks of courgette.Bar prices are London prices. £7 for a pint. Cheapest large glass of wine was £9.50 (hence the 4*)
Room are basic bed not comfy like sleeping on concrete had to send my food back 3 times as cold waiter then told me he had microvaves it mold on the Curtains in bedroomRooms: Beds like concrete pillows very firm too hot and stuffy mold CurtainsFood & drinks: Poor had cottage pie one night had to send it back 3 times as come out cold each time came colder than the pervious one the water then told me he had microwaved it to warm it back thought
The only people that should visit this place is environmental health, its terrible cold food rooms are basic old and un comfy.Staff don't care, I won't be coming back that's for sure.
Poor experience even complained they didn't even acknowledge
Just love it. Booked again for spa, evening meal and overnight stay.
Lovely place buffet excellant staff
Stopped at Ye Olde Bell for 2 nights whilst away on a course. The hotel was very nice and clean as was my bedroom which was a good size room and had a bath which at the end of a long day is heaven. For me the only thing I found was the beds were a little uncomfortable, too soft but overall a nice visit.
Restaurantji Recommends
We booked the Relax and Rejuvenate package, which included a whole day’s use of the spa, 2 treatments, lunch in the spa dining area, dinner in the hotel restaurant, overnight stay, breakfast, use of the gym and a late checkout (midday).The spa is probably the best one we’ve been to: very relaxing environment and the staff were very helpful, and the massage was really good. Lunch was very slick. One of us had a starter and main, the other had a main and dessert; we were booked in for 2pm and were seated bang on time, and we were finished within 45 minutes allowing us to get back and maximise our time in the spa. The food was very good, well presented and hot. After finishing in the spa we checked into the hotel, hit the gym then showered and got down to the bar for pre-dinner drinks. Dinner was extremely good although having three waiting staff, each trying to take parts of our order, led to confusion (e.g. asked for a glass of red wine and was brought a bottle of white).After a sound night’s sleep in a decent (standard) room, we had a very nice breakfast; there was a good selection of cold choices and the Eggs Benedict and Full English were well cooked (nice runny eggs).Overall, a great Relaxing and Rejuvenating experience and we are already planning our next visit.
Good traditional English hotel and restaurant.
My partner and I went there for the spa day and staying over for one night.The room is very cozy, and the spa was ver relaxing. It has got different types of spa inside.If you are visiting this place, please make sure you eat in their restaurant as well.Such good food, we enjoyed it so much.Breakfast was included as well, the poached egg with salmon was really nice as well.Overall, staffs are really nice and helpful, spa was great, food was ?Very satisfied.
Always have a good stay here for work. Staff are lovely. Great food. Spa is delightfull.
I cannot comment on the rooms as we only went for a meal. The food is fantastic.