The place was filthy! The car park was full of Costa cups and wooden stirrers and inside was disgusting! The floors were filthy, the chairs filthy, the tables filthy! It had only been open 45 minutes so there is no way that it was clean when it opened. I had to ask for a napkin as I wasn't given one and there were none out for me to take. I couldn't finish my good and drink as I felt uncomfortable in the filth. It was that bad!! I WILL NOT be going back.
karennL8168TN
I don't normally leave a review for Costa.The service was diabolical one person behind the counter serving with no rush in her.Two girls making drinks not chatty or engaging at all and a girl chatting to them I presume from the kitchen Distinct lack of engaging with customers poor quality service come on guys liven it up abit why not think on your feet two serve one on drinks station the queue was getting longer n longer at least 15 waiting.
Ben Bell
Super slow. Three staff, one working making coffee. One stood right in front of me for 10 minutes occasionally wiping something, writing in a book then wiping again. Not actually trying to clean or tidy quickly. Obviously trying to avoid serving people and doing as little work as possible. Quite a few angry faces in the queue.\\nIt was obvious that serving customers was not a priority, staff doing what they want was a priority.\\nIncredibly bad customer service. I’d say stand out bad service. I probably visit costa twice a week, I cannot think of another experience as useless. The first time I’ve actually felt like writing a review.\\nOnly positive, the girl who served me was pleasant although it took a loooooong time (not her fault.
lisa eggleston
As a patient in the hospital,3 nights running at 6.45 pm I've come for a drink. 3 times in a row closed. Shutters down,no staff. Yet website states open. Until 8pm. Needs sorting ASAP. Very disappointing
BenzoylI
I’ve been twice in the last few days and been greeted by the same grumpy staff apart from the young Asian girl who was you and very friendly. The coffee itself was very good but the attitude wasn’t great. i know it has to be a non stop stressful environment dealing with people in a hospital but it’s also a time when you have to be professional. All in I’d say very disappointing.
Paula Watkins
Don't usually use costa as I think too expensive but no other choice here at weekends. Only 4 waiting to be served with 4 staff,but takes forever!!.\\nDon't know if its normal but I don't like waiting 10min just to oder then another 3min to get overpriced drink.
TillyNotts
Colleagues could be more friendly, asked a simple question snapped at. Not great. Also moaning loudly about how busy they are.
rachel breheney
By far the worst costa coffee I’ve ever been to. Staff are friendly but there is just no urgency. In a hospital environment this isn’t ideal, a lot of staff only have a short time to grab a hot drink so standing in a queue for 10-15 minutes isn’t good. I’ve never known a costa to run out of stock as much as this one! Who ever does the stock checks and ordering needs further training. It’s very disappointing on a cold day when you’re tired and need your caffeine fix to be told they don’t have the ingredients to make your favourite drink!\\nAnd last but not least! They seem to open and shut when it’s suitable for them! Online it states they’re open 7-5 mon-Fri, I’ve walked through hospital to grab a drink this am at 7:20 and all the barriers are down! This is a regular occurrence and very frustrating when it’s the only place to get a hot drink!
Tom Harvey
Just the slowest Costa in the world…..always training new people…..not necessarily under staffed but no urgency and seems to be lots of time for idle gossip. Just install a machine, would be so much quicker…..
David Nesbitt
I’m a huge fan of Costa usually, but there is appallingly bad management of this particular branch.\\n\\nI’ve visited the hospital every day for a week now and wanted to make sure it was a consistent tend before I left a review. Here’s some examples of what I saw:\\n\\nStaff are often all bunched up behind the counter, half of which just watching others work, while one girl making all the coffees (extremely slowly) on only one machine, the other machine sat doing nothing every day.\\n\\nQueues stretching into the seating area due to the extremely slow fulfilment of orders even at quiet times. This is in a hospital that still has social distance rules in place. This should be a reason to have better workflow for order fulfilment, not worse. Tables left uncleared for 30 mins plus on occasion.\\n\\n2 staff look puzzled trying to put orders through and blame the till system not working (seen this on multiple days now, despite it being the exact same standard system that always works fine in every other costa).\\n\\nFood / sandwiches not re-stocked leaving only one choice of sandwich on the counter despite the fact it was mid-day on a busy weekday which they should schedule inventory for (I imagine this was just staff laziness and incompetence rather than a supply issue).\\n\\nOn another day I asked for an extra take away cup to put the tea in so my Mum didn’t burn her hand while she walked to the ward - the obnoxious jobsworth behind the till told me they weren’t allowed to do this - apparently the potential of a pensioner burning her hands on a hot drink in a hospital is less important than their stock level of one extra paper cup!\\n\\nWe have now just started going to the motorway services prior to our visit at its just easier and less stressful despite the fact it’s often busier.\\n\\nI would recommend an area manager for costa properly audits the performance of this particular branch, adjusts positions where required, and instils some extra work ethic in the staff that are kept. It’s my impression the staff here are too slow, untrained, lacking confidence and motivation to do a good job, and are representing the brand in a poor light. The difference between this and the Sheffield drakehouse branch is worlds apart.
Ran out of all there stock but no signs or stickers to let you know. Ordered something different that they recommended tasted horrible I asked to swap but they’d ran out of everything. So I asked for a refund being told I couldn’t get one had to fight for one when it’s there stock problem not mine. Extremely rude staff - need lessons in customer service and compassion particularly in the area this Costa is based. Don’t bother visiting.
Sophie Booth
I think the staff need to have a bit more consideration on the environment they work in. Being placed in a hospital. 6 staff on the bar area, no “urgency” \\u0026 short tempered. Had to repeat the order multiple times to 3 different staff.
Jason Wain
Never have anything available. This time no ice. Always something
Sue Lovatt
Yet again, visited a Costa Coffee. Asked for a Vanilla Soya Latte. Got sugar free syrup without asking me, which is vile. Went in for a refund and it took that long that I gave in. Costa, your service is shocking. 9 X out of 10 my order is wrong!
dannycG5354OK
I visit this Costa regularly, purely for the service I receive, today especially stands out as Graham shone brightly, friendly, courteous and put a smile on my face, keep doing what you do Graham
The place was filthy! The car park was full of Costa cups and wooden stirrers and inside was disgusting! The floors were filthy, the chairs filthy, the tables filthy! It had only been open 45 minutes so there is no way that it was clean when it opened. I had to ask for a napkin as I wasn't given one and there were none out for me to take. I couldn't finish my good and drink as I felt uncomfortable in the filth. It was that bad!! I WILL NOT be going back.
I don't normally leave a review for Costa.The service was diabolical one person behind the counter serving with no rush in her.Two girls making drinks not chatty or engaging at all and a girl chatting to them I presume from the kitchen Distinct lack of engaging with customers poor quality service come on guys liven it up abit why not think on your feet two serve one on drinks station the queue was getting longer n longer at least 15 waiting.
Super slow. Three staff, one working making coffee. One stood right in front of me for 10 minutes occasionally wiping something, writing in a book then wiping again. Not actually trying to clean or tidy quickly. Obviously trying to avoid serving people and doing as little work as possible. Quite a few angry faces in the queue.\\nIt was obvious that serving customers was not a priority, staff doing what they want was a priority.\\nIncredibly bad customer service. I’d say stand out bad service. I probably visit costa twice a week, I cannot think of another experience as useless. The first time I’ve actually felt like writing a review.\\nOnly positive, the girl who served me was pleasant although it took a loooooong time (not her fault.
As a patient in the hospital,3 nights running at 6.45 pm I've come for a drink. 3 times in a row closed. Shutters down,no staff. Yet website states open. Until 8pm. Needs sorting ASAP. Very disappointing
I’ve been twice in the last few days and been greeted by the same grumpy staff apart from the young Asian girl who was you and very friendly. The coffee itself was very good but the attitude wasn’t great. i know it has to be a non stop stressful environment dealing with people in a hospital but it’s also a time when you have to be professional. All in I’d say very disappointing.
Don't usually use costa as I think too expensive but no other choice here at weekends. Only 4 waiting to be served with 4 staff,but takes forever!!.\\nDon't know if its normal but I don't like waiting 10min just to oder then another 3min to get overpriced drink.
Colleagues could be more friendly, asked a simple question snapped at. Not great. Also moaning loudly about how busy they are.
By far the worst costa coffee I’ve ever been to. Staff are friendly but there is just no urgency. In a hospital environment this isn’t ideal, a lot of staff only have a short time to grab a hot drink so standing in a queue for 10-15 minutes isn’t good. I’ve never known a costa to run out of stock as much as this one! Who ever does the stock checks and ordering needs further training. It’s very disappointing on a cold day when you’re tired and need your caffeine fix to be told they don’t have the ingredients to make your favourite drink!\\nAnd last but not least! They seem to open and shut when it’s suitable for them! Online it states they’re open 7-5 mon-Fri, I’ve walked through hospital to grab a drink this am at 7:20 and all the barriers are down! This is a regular occurrence and very frustrating when it’s the only place to get a hot drink!
Just the slowest Costa in the world…..always training new people…..not necessarily under staffed but no urgency and seems to be lots of time for idle gossip. Just install a machine, would be so much quicker…..
I’m a huge fan of Costa usually, but there is appallingly bad management of this particular branch.\\n\\nI’ve visited the hospital every day for a week now and wanted to make sure it was a consistent tend before I left a review. Here’s some examples of what I saw:\\n\\nStaff are often all bunched up behind the counter, half of which just watching others work, while one girl making all the coffees (extremely slowly) on only one machine, the other machine sat doing nothing every day.\\n\\nQueues stretching into the seating area due to the extremely slow fulfilment of orders even at quiet times. This is in a hospital that still has social distance rules in place. This should be a reason to have better workflow for order fulfilment, not worse. Tables left uncleared for 30 mins plus on occasion.\\n\\n2 staff look puzzled trying to put orders through and blame the till system not working (seen this on multiple days now, despite it being the exact same standard system that always works fine in every other costa).\\n\\nFood / sandwiches not re-stocked leaving only one choice of sandwich on the counter despite the fact it was mid-day on a busy weekday which they should schedule inventory for (I imagine this was just staff laziness and incompetence rather than a supply issue).\\n\\nOn another day I asked for an extra take away cup to put the tea in so my Mum didn’t burn her hand while she walked to the ward - the obnoxious jobsworth behind the till told me they weren’t allowed to do this - apparently the potential of a pensioner burning her hands on a hot drink in a hospital is less important than their stock level of one extra paper cup!\\n\\nWe have now just started going to the motorway services prior to our visit at its just easier and less stressful despite the fact it’s often busier.\\n\\nI would recommend an area manager for costa properly audits the performance of this particular branch, adjusts positions where required, and instils some extra work ethic in the staff that are kept. It’s my impression the staff here are too slow, untrained, lacking confidence and motivation to do a good job, and are representing the brand in a poor light. The difference between this and the Sheffield drakehouse branch is worlds apart.
Restaurantji Recommends
Ran out of all there stock but no signs or stickers to let you know. Ordered something different that they recommended tasted horrible I asked to swap but they’d ran out of everything. So I asked for a refund being told I couldn’t get one had to fight for one when it’s there stock problem not mine. Extremely rude staff - need lessons in customer service and compassion particularly in the area this Costa is based. Don’t bother visiting.
I think the staff need to have a bit more consideration on the environment they work in. Being placed in a hospital. 6 staff on the bar area, no “urgency” \\u0026 short tempered. Had to repeat the order multiple times to 3 different staff.
Never have anything available. This time no ice. Always something
Yet again, visited a Costa Coffee. Asked for a Vanilla Soya Latte. Got sugar free syrup without asking me, which is vile. Went in for a refund and it took that long that I gave in. Costa, your service is shocking. 9 X out of 10 my order is wrong!
I visit this Costa regularly, purely for the service I receive, today especially stands out as Graham shone brightly, friendly, courteous and put a smile on my face, keep doing what you do Graham