Been using this café for sometime with my family, we have turned a blind eye to one member of staff in particular..she is bordering on aggressive..after fetching the manager because they didn't like a negative review, my cousin was asked to leave..so what are reviews for, only want the good ones apparently..bye bye coffee terrace..shame!!!
Sammy Vee
How the staff get away with treating paying customers like they do I don't know. My personal experience. I arrived with my sister and celebrant to discuss the particulars of my mother's funeral. We arrived 10 mins before the opening time, we sat down and we're told they're not open yet and that we had to move! Might I add tjhis was said with bad attitude. Given the situation I didn't challenge the particular staff member that day. This happened in January 2023, I didn't bother complaining but since then it's become a regular occurrence. My family go there nearly every week and sometimes aren't able to sit together as the tables aren't allowed to be moved. Todays visit, My sister had left a bad review from a previous incident and as she stood in line it came to her being served the owner/manager called her out and said "are you the lady that left the bad review" to which she replied yes, she then asked to discuss the matter, when my sister said that her staff were rude the manager/owner then instantly defended her staff with no interest in her point of view, and so this was pointless We were asked why we keep coming back if we felt like that... I replied with "we like the place" and to be honest keep thinking it may change, but today was the last straw. There were 6 of us meeting there and 2 children but When my sister was confronted about her review we all decided to leave as the atmosphere was horrible. I won't be returning again! But be warned.
Craig Stocken
Good selection of food. Things for children to pick too. Had a nice coffee to wash cake down. Would recommend stopping off.Parking: Parking available but it is pay and display.Kid-friendliness: Options for kids food wise. It also has a small play area in the corner.Wheelchair accessibility: Access straight through the library into the cafe.
Kateryna Kotovska
unfriendly to children and people, they always close earlier, although they should work for another 1-2 hoursKid-friendliness: unfriendlyI would draw attention to friendliness towards children, if you have a play corner, so that children can play
Sarah Johnstone
Honestly I've had a few issues with rude staff, and today even the owners daughter told me if I have a problem coming there maybe I should just not come in future and that they have no complaints procedure nor anyone to bother complaints too. Instead of hearing what I've got to say, and at least attempting to solve a customers issue. First MAIN issue arrose when we had a large bunch of my family coming together most Tuesdays to come to terms with an aunt that was diagnosed with terminal cancer. She did not have long but managed to come join the first 2 weeks but was then sadly too weak. A member of staff was very rude as we where taking up a larger section of the cafe that they very obviously didnt like, when tring to join a couple tables. We where not to move the tables at all even after explaining that we where coming together as a family for support. So we moved chairs only and sat alot of us cramped in a right corner of the cafe. We brought them alot of service but too much of an inconvenience I guess for a member of staff. She was rude abrupt and didn't even try to accommodate in any way. The second MAIN issue, which I guess the same member of staff possibly remembered myself or possibly my aunties, again abrupt told us they not open yet and to sit elsewhere. It was a couple min before opening but again straight to rude no can you please just wait till we open in a few min just abrupt and no politeness at all. And the last main issue which is minor but honestly asking me for more money when the milk they gave me for a pot of tea was far too little. Was told prices are going up and if I drink milkier tea then I have to pay more for it. They don't seem to realise they are serving a variety of people with different preferences on how they like their tea, or how much sauce they like on their food, salt pepper etc. And I don't think it's fair to bring up costs of things when their prices already so clearly reflect the costs of inflation and then some really in my opinion. Very let down as I've actually been coming for years but in more recent times I find theirs less appreciation for their customers and just a loss of a caring attitude around.
margaret smithson
Great place. Friendly staff and super food
valentin ciocazeanu
The lady that takes the orders always very rude . She always has this hostile attitude. I have no idea how she got the job. Definitely she should not deal with people.
Patrick Gregory
They have decided to stop serving hot food on Saturdays. So we will have to go elsewhere now.
Liz Liz
Lovely Cafe, staff very friendly and welcoming. Lovely pot of tea and a fully loaded hot chocolate, well worth a visit.
L L
Lovely Cafe, staff very friendly and welcoming. Lovely pot of tea and a fully loaded hot chocolate, well worth a visit.
Lovely Cafe, staff very friendly and welcoming. Lovely pot of tea and a fully loaded hot chocolate, well worth a visit.
Andrew Barratt
What a lovely morning to have breakfast in the coffee terrace cafe inside Worksop Library. Very cheerful and friendly staff. Excellent food and service, best cafe to visit in Worksop. Always leave the cafe with a smile on my face :) xxVegetarian options: They discuss what food is available and see what you can haveKid-friendliness: Very cheerful and helpfulParking: Plenty of parking spaces, allocated in Worksop library car parkWheelchair accessibility: Wide entrance and plenty of space for movabilityDietary restrictions: They ask what foods you can eat and tell you what's in the food packaging
Simon B
Best cafe in Worksop. Yummy poached eggs on toast. Just what was needed in a busy day. Thanks guys
Denise Gregory
Lovely friendly staff always willing to help. Nice food good prices well worth a visit if in Worksop.
Heather Jeffcock
Always brilliant service, cakes here are divine and such a brilliant selection of food.We love to bring our children here, they also love the play area! Can't recommend enough
Been using this café for sometime with my family, we have turned a blind eye to one member of staff in particular..she is bordering on aggressive..after fetching the manager because they didn't like a negative review, my cousin was asked to leave..so what are reviews for, only want the good ones apparently..bye bye coffee terrace..shame!!!
How the staff get away with treating paying customers like they do I don't know. My personal experience. I arrived with my sister and celebrant to discuss the particulars of my mother's funeral. We arrived 10 mins before the opening time, we sat down and we're told they're not open yet and that we had to move! Might I add tjhis was said with bad attitude. Given the situation I didn't challenge the particular staff member that day. This happened in January 2023, I didn't bother complaining but since then it's become a regular occurrence. My family go there nearly every week and sometimes aren't able to sit together as the tables aren't allowed to be moved. Todays visit, My sister had left a bad review from a previous incident and as she stood in line it came to her being served the owner/manager called her out and said "are you the lady that left the bad review" to which she replied yes, she then asked to discuss the matter, when my sister said that her staff were rude the manager/owner then instantly defended her staff with no interest in her point of view, and so this was pointless We were asked why we keep coming back if we felt like that... I replied with "we like the place" and to be honest keep thinking it may change, but today was the last straw. There were 6 of us meeting there and 2 children but When my sister was confronted about her review we all decided to leave as the atmosphere was horrible. I won't be returning again! But be warned.
Good selection of food. Things for children to pick too. Had a nice coffee to wash cake down. Would recommend stopping off.Parking: Parking available but it is pay and display.Kid-friendliness: Options for kids food wise. It also has a small play area in the corner.Wheelchair accessibility: Access straight through the library into the cafe.
unfriendly to children and people, they always close earlier, although they should work for another 1-2 hoursKid-friendliness: unfriendlyI would draw attention to friendliness towards children, if you have a play corner, so that children can play
Honestly I've had a few issues with rude staff, and today even the owners daughter told me if I have a problem coming there maybe I should just not come in future and that they have no complaints procedure nor anyone to bother complaints too. Instead of hearing what I've got to say, and at least attempting to solve a customers issue. First MAIN issue arrose when we had a large bunch of my family coming together most Tuesdays to come to terms with an aunt that was diagnosed with terminal cancer. She did not have long but managed to come join the first 2 weeks but was then sadly too weak. A member of staff was very rude as we where taking up a larger section of the cafe that they very obviously didnt like, when tring to join a couple tables. We where not to move the tables at all even after explaining that we where coming together as a family for support. So we moved chairs only and sat alot of us cramped in a right corner of the cafe. We brought them alot of service but too much of an inconvenience I guess for a member of staff. She was rude abrupt and didn't even try to accommodate in any way. The second MAIN issue, which I guess the same member of staff possibly remembered myself or possibly my aunties, again abrupt told us they not open yet and to sit elsewhere. It was a couple min before opening but again straight to rude no can you please just wait till we open in a few min just abrupt and no politeness at all. And the last main issue which is minor but honestly asking me for more money when the milk they gave me for a pot of tea was far too little. Was told prices are going up and if I drink milkier tea then I have to pay more for it. They don't seem to realise they are serving a variety of people with different preferences on how they like their tea, or how much sauce they like on their food, salt pepper etc. And I don't think it's fair to bring up costs of things when their prices already so clearly reflect the costs of inflation and then some really in my opinion. Very let down as I've actually been coming for years but in more recent times I find theirs less appreciation for their customers and just a loss of a caring attitude around.
Great place. Friendly staff and super food
The lady that takes the orders always very rude . She always has this hostile attitude. I have no idea how she got the job. Definitely she should not deal with people.
They have decided to stop serving hot food on Saturdays. So we will have to go elsewhere now.
Lovely Cafe, staff very friendly and welcoming. Lovely pot of tea and a fully loaded hot chocolate, well worth a visit.
Lovely Cafe, staff very friendly and welcoming. Lovely pot of tea and a fully loaded hot chocolate, well worth a visit.
Restaurantji Recommends
Lovely Cafe, staff very friendly and welcoming. Lovely pot of tea and a fully loaded hot chocolate, well worth a visit.
What a lovely morning to have breakfast in the coffee terrace cafe inside Worksop Library. Very cheerful and friendly staff. Excellent food and service, best cafe to visit in Worksop. Always leave the cafe with a smile on my face :) xxVegetarian options: They discuss what food is available and see what you can haveKid-friendliness: Very cheerful and helpfulParking: Plenty of parking spaces, allocated in Worksop library car parkWheelchair accessibility: Wide entrance and plenty of space for movabilityDietary restrictions: They ask what foods you can eat and tell you what's in the food packaging
Best cafe in Worksop. Yummy poached eggs on toast. Just what was needed in a busy day. Thanks guys
Lovely friendly staff always willing to help. Nice food good prices well worth a visit if in Worksop.
Always brilliant service, cakes here are divine and such a brilliant selection of food.We love to bring our children here, they also love the play area! Can't recommend enough