I ordered the chicken pizza, curly fries and cream cheese jalapeno. All the food was cold and the cheese on the pizza was congealed, there was a lot of toppings but the pizza was very bland. The jalapeno was ok but quite slimy. The curly fries were cold too.The best part of the meal was the dips to be honest.Won't be ordering food from here again especially with a £3 delivery charge from Just Eat.
Tyler Jackson
I ordered collection and they made a mistake on my first order, they remade and gave me BOTH pizzas. Can’t complain with free pizza not to mention it was amazing. 100% recommend, will be going
Helen Ne
Absolutely horrendous experience. Unfortunately I cannot give 0 stars!!We were given a flyer earlier in the day and decided to go with it, I wish we had read the reviews!We trusted the place we were staying to not have places like this recommended.We ordered at 7.15pm (for delivery of 1 large pizza with delivery charge) and were told it would be 40 minutes and we would get a phone call to let us know it had arrived. I went to the carpark of the area we were staying as agreed on the phone in ordering (for 7.55pm). I waited, it was raining. At 8.15pm I called to confirm the order and find out where it was. The lady told me the driver had left 10 minutes ago and was seconds away. After another 15-20 minutes I called again to find out where it was. This time it was a man on the phone who told me that this area had already been delivered to, I told him that I had been there since 7.55pm in the rain and we also had not received our phone call. He then made a few random comments about it was a special area, even though they do regular leaflet drops there and didn’t need postcode or anything ‘special’ on ordering.I explained we had ordered over an hour and a half ago and been told it was on way on the previous phone call.He then told me that he could put my order ‘on’ - so I questioned that it hadn’t even been made - he found this funny and laughed at me questioning it. He told me it wasn’t made, I explained I had been told it was on way so how wasn’t it made. He continued to laugh at me and make random and very rude comments.No apology, no accepting any responsibility, rude and generally appalling attitude.Needless to say, we were put off and weren’t sure it would even arrive. Instead, left the situation hungry, cold and wet.Personally, I’d avoid.
Ellie Thompson
Terrible customer service, not interested in giving customers a good experience to ensure returning customer base. I should have known from the majority of awful reviews. Food was ordered at 6:50pm I had to call to ensure our order was coming, this then arrived 45 mins later than scheduled at 8:15pm. Further to this , the order was wrong both pizzas were not what was asked for. Rang the place back up to ask for the pizzas we ordered which was a BATTLE! The manager is extremely rude and would only replace one pizza. The replaced pizza came which was ALSO wrong and was not what we ordered. American Pizza are incompetent and clearly can’t do the simple task of following an order properly. Making a pizza is not rocket science. The most concerning thing was how unbelievably rude the staff member (which I assume was the manager) was to us on the phone. From reading previous reviews too , the owner clearly cannot take criticism. Very poor.I would also mention the man behind the phone thought it was necessary to ask if I had a husband because I asked for our order to be replaced? Unprofessional.
Amy Natasha
No stars would be given!Not once, not twice but three times I didn't get the pizza I ordered. First time, one off so didn't complain. Second time, I ordered online so it's in black and white exactly what we wanted on our pizza. Low and behold they got it wrong! Rang, spoke to manager who found it funny and said he would only replace one pizza despite him getting both pizzas wrong. Clearly can't take criticism and see that he was in the wrong, despite me being very polite, he even stated to me that hes a horrible man! The replacement pizza was WRONG! I have no words left for this place apart from I'd rather have a bowl of bird food than order from this guy again!
Ellie T
Terrible customer service, not interested in giving customers a good experience to ensure returning customer base. I should have known from the majority of awful reviews. Food was ordered at 6:50pm I had to call to ensure our order was coming, this then arrived 45 mins later than scheduled at 8:15pm. Further to this , the order was wrong both pizzas were not what was asked for. Rang the place back up to ask for the pizzas we ordered which was a BATTLE! The manager is extremely rude and would only replace one pizza. The replaced pizza came which was ALSO wrong and was not what we order. American Pizza are incompetent and clearly can’t do the simple task of following an order properly. Making a pizza is not rocket science. The most concerning thing was how unbelievably rude the staff member (which I assume was the manger) was to us on the phone. From reading previous reviews too , the owner clearly cannot take criticism. Very poor. I would also mention the man behind the phone thought it was necessary to ask if I had a husband because I asked for our order to be replaced? Unprofessional.
Gary TRINDER (Dexter Hulcoop)
More expensive than Dominos!!American Pizza I remember a time when I used to come to your store frequently because your food, prices and deals were the best. Shame to say you are way to expensive these days.
Dexter Hulcoop
More expensive than Dominos!!American Pizza I remember a time when I used to come to your store frequently because your food, prices and deals were the best. Shame to say you are way to expensive these days.
Sharin Mcgregor
Bought the BOGOF Tuesday deal yesterday, 4 cheese and ultimate meat. They were both undercooked and I had to finish cooking them. They were bland and the ultimate meat may as well as have been a pepperoni. I contacted the shop only to be called a liar and told to post a review. I have used this place for years and never had to complain so to be treated like this is disgusting- like their food. I will never eat from there again
Madhura Buddhika
Great Pizza that I ever had ??? They have improved their services and really fast ⚡️
Pre-ordered on the app waited 45 minutes for collection arrived. Was told to be another 10 minutes then told another five minutes. When we collected the order it wasn’t correct. Issued a cash refund absolutely appalling service. Children left hungry!
Linda Godfrey
Food was ordered for 5pm, I called them at 5.30pm, to be told the driver hadn't turned up and he'd deliver it himself in 5 minutes.Finally arrived at 5.45, worst pizza I've ever had. It was dry, cheese was hard and the whole thing almost inedible. I can only imagine it was cooked for 5pm, left until I called, then warmed in the microwave.Definitely Dominos next time.
The Comedian
Sat here 2 1/2 hours later with no food.If you dont want to deliver, just say you dont do delivery.Save us both the hassle.Just rang them and they obviously couldnt be bothered. Said they do it later! Told them not to bother. Awful place! Do not use!And I just checked my bank card and they still charged me for the food I never got!
Marc Richie
Terrible service and attitude, won’t be using them again! I ordered food from American pizza tonight, on collection I was assured the meals were correct (stupidly I did not check), I arrived home to find there were items missing, I immediately contacted the shop to explain and was asked to drive down again to collect the missing items, I explained that this was unreasonable as the rest of the food would be cold and I live in Curbridge. After some argument the guy on the end of the phone stated he would deliver the missing items at some stage tonight as they only had one delivery driver working.Around 50 minutes after the phone was put down and when everyone else had finished their food there was a knock at the door and a delivery driver was standing with the missing items, he handed them over then told me there was a delivery fee to pay, I explained that it was not for me to pay as originally it had been a collection order but American pizza had caused the issue by not putting all the food in the bag.I phoned the shop again to explain the issue only to be told it was not their problem and there is nothing they can do about it!!Very poor attitude! Mediocre Luke warm food!
Scott Williamson
Sat here 2 1/2 hours later with no food.If you dont want to deliver, just say you dont do delivery.Save us both the hassle.Just rang them and they obviously couldnt be bothered. Said they do it later! Told them not to bother. Awful place! Do not use!And I just checked my bank card and they still charged me for the food I never got!
I ordered the chicken pizza, curly fries and cream cheese jalapeno. All the food was cold and the cheese on the pizza was congealed, there was a lot of toppings but the pizza was very bland. The jalapeno was ok but quite slimy. The curly fries were cold too.The best part of the meal was the dips to be honest.Won't be ordering food from here again especially with a £3 delivery charge from Just Eat.
I ordered collection and they made a mistake on my first order, they remade and gave me BOTH pizzas. Can’t complain with free pizza not to mention it was amazing. 100% recommend, will be going
Absolutely horrendous experience. Unfortunately I cannot give 0 stars!!We were given a flyer earlier in the day and decided to go with it, I wish we had read the reviews!We trusted the place we were staying to not have places like this recommended.We ordered at 7.15pm (for delivery of 1 large pizza with delivery charge) and were told it would be 40 minutes and we would get a phone call to let us know it had arrived. I went to the carpark of the area we were staying as agreed on the phone in ordering (for 7.55pm). I waited, it was raining. At 8.15pm I called to confirm the order and find out where it was. The lady told me the driver had left 10 minutes ago and was seconds away. After another 15-20 minutes I called again to find out where it was. This time it was a man on the phone who told me that this area had already been delivered to, I told him that I had been there since 7.55pm in the rain and we also had not received our phone call. He then made a few random comments about it was a special area, even though they do regular leaflet drops there and didn’t need postcode or anything ‘special’ on ordering.I explained we had ordered over an hour and a half ago and been told it was on way on the previous phone call.He then told me that he could put my order ‘on’ - so I questioned that it hadn’t even been made - he found this funny and laughed at me questioning it. He told me it wasn’t made, I explained I had been told it was on way so how wasn’t it made. He continued to laugh at me and make random and very rude comments.No apology, no accepting any responsibility, rude and generally appalling attitude.Needless to say, we were put off and weren’t sure it would even arrive. Instead, left the situation hungry, cold and wet.Personally, I’d avoid.
Terrible customer service, not interested in giving customers a good experience to ensure returning customer base. I should have known from the majority of awful reviews. Food was ordered at 6:50pm I had to call to ensure our order was coming, this then arrived 45 mins later than scheduled at 8:15pm. Further to this , the order was wrong both pizzas were not what was asked for. Rang the place back up to ask for the pizzas we ordered which was a BATTLE! The manager is extremely rude and would only replace one pizza. The replaced pizza came which was ALSO wrong and was not what we ordered. American Pizza are incompetent and clearly can’t do the simple task of following an order properly. Making a pizza is not rocket science. The most concerning thing was how unbelievably rude the staff member (which I assume was the manager) was to us on the phone. From reading previous reviews too , the owner clearly cannot take criticism. Very poor.I would also mention the man behind the phone thought it was necessary to ask if I had a husband because I asked for our order to be replaced? Unprofessional.
No stars would be given!Not once, not twice but three times I didn't get the pizza I ordered. First time, one off so didn't complain. Second time, I ordered online so it's in black and white exactly what we wanted on our pizza. Low and behold they got it wrong! Rang, spoke to manager who found it funny and said he would only replace one pizza despite him getting both pizzas wrong. Clearly can't take criticism and see that he was in the wrong, despite me being very polite, he even stated to me that hes a horrible man! The replacement pizza was WRONG! I have no words left for this place apart from I'd rather have a bowl of bird food than order from this guy again!
Terrible customer service, not interested in giving customers a good experience to ensure returning customer base. I should have known from the majority of awful reviews. Food was ordered at 6:50pm I had to call to ensure our order was coming, this then arrived 45 mins later than scheduled at 8:15pm. Further to this , the order was wrong both pizzas were not what was asked for. Rang the place back up to ask for the pizzas we ordered which was a BATTLE! The manager is extremely rude and would only replace one pizza. The replaced pizza came which was ALSO wrong and was not what we order. American Pizza are incompetent and clearly can’t do the simple task of following an order properly. Making a pizza is not rocket science. The most concerning thing was how unbelievably rude the staff member (which I assume was the manger) was to us on the phone. From reading previous reviews too , the owner clearly cannot take criticism. Very poor. I would also mention the man behind the phone thought it was necessary to ask if I had a husband because I asked for our order to be replaced? Unprofessional.
More expensive than Dominos!!American Pizza I remember a time when I used to come to your store frequently because your food, prices and deals were the best. Shame to say you are way to expensive these days.
More expensive than Dominos!!American Pizza I remember a time when I used to come to your store frequently because your food, prices and deals were the best. Shame to say you are way to expensive these days.
Bought the BOGOF Tuesday deal yesterday, 4 cheese and ultimate meat. They were both undercooked and I had to finish cooking them. They were bland and the ultimate meat may as well as have been a pepperoni. I contacted the shop only to be called a liar and told to post a review. I have used this place for years and never had to complain so to be treated like this is disgusting- like their food. I will never eat from there again
Great Pizza that I ever had ??? They have improved their services and really fast ⚡️
Restaurantji Recommends
Pre-ordered on the app waited 45 minutes for collection arrived. Was told to be another 10 minutes then told another five minutes. When we collected the order it wasn’t correct. Issued a cash refund absolutely appalling service. Children left hungry!
Food was ordered for 5pm, I called them at 5.30pm, to be told the driver hadn't turned up and he'd deliver it himself in 5 minutes.Finally arrived at 5.45, worst pizza I've ever had. It was dry, cheese was hard and the whole thing almost inedible. I can only imagine it was cooked for 5pm, left until I called, then warmed in the microwave.Definitely Dominos next time.
Sat here 2 1/2 hours later with no food.If you dont want to deliver, just say you dont do delivery.Save us both the hassle.Just rang them and they obviously couldnt be bothered. Said they do it later! Told them not to bother. Awful place! Do not use!And I just checked my bank card and they still charged me for the food I never got!
Terrible service and attitude, won’t be using them again! I ordered food from American pizza tonight, on collection I was assured the meals were correct (stupidly I did not check), I arrived home to find there were items missing, I immediately contacted the shop to explain and was asked to drive down again to collect the missing items, I explained that this was unreasonable as the rest of the food would be cold and I live in Curbridge. After some argument the guy on the end of the phone stated he would deliver the missing items at some stage tonight as they only had one delivery driver working.Around 50 minutes after the phone was put down and when everyone else had finished their food there was a knock at the door and a delivery driver was standing with the missing items, he handed them over then told me there was a delivery fee to pay, I explained that it was not for me to pay as originally it had been a collection order but American pizza had caused the issue by not putting all the food in the bag.I phoned the shop again to explain the issue only to be told it was not their problem and there is nothing they can do about it!!Very poor attitude! Mediocre Luke warm food!
Sat here 2 1/2 hours later with no food.If you dont want to deliver, just say you dont do delivery.Save us both the hassle.Just rang them and they obviously couldnt be bothered. Said they do it later! Told them not to bother. Awful place! Do not use!And I just checked my bank card and they still charged me for the food I never got!