Great gym and facilities. They have just announced a big investment and upgrade
Timothy May
Absolutely rubbish! I attended an event with 186 dinner guests, served by 5 very hard working young people. But honestly, how can 5 serve a 3 course dinner and drinks to that many people? They did their best but stood no chance. Drinks were buy table order only, our table waited one and a half hours for a drink. When our tray of drinks arrived two glasses of red wine and a pint of Asahi went all over our table and over me too. We ordered a second round straight away to be told there was a very long wait for drinks and they might not come! They arrived after our desert, which was SO late, no one got coffee, there were water glasses on the table but no water and we had to leave directly after the comedian. The youngsters that were serving did their best, but they were thrown under the bus by their managers and the resort leadership. I’m really, really disappointed.
Novella Pastore
Unfortunately I can't say we had a good experience at all. Starting with our arrival, we had two guest passes from 2 long time members who were present with us, we both had the email confirmation that we had registered for the pass but members were asked to log onto the app instead to produce a QR code ( I wonder why we even had to spend the time registering on email if its useless)One of the members took a while to remember psw and figure out how to log on the app, while I stood there with my 4 months old baby crying clearly struggling we were told we couldn't be let in until a qr code could be scanned, something which could have been easily sorted on exit.We were also charged an entrance fee for a 4 months old baby?!We eventually asked to be able to wait at the bar and while they still held up my mother in law for the qr by the time we made it into the changing rooms my baby had had enough, needed feeding and a nap so our swimming window was rather small.My mother in law made sure to check about pool temperature before going in as I believe you had had some issues with it and we were assured all was fixed. However the pool was definitely not the 29° reception claimed and way too cold for a baby, we understand issues with heating can happen but we would not have wasted a pass and just came back another time had we been told on entrance that the pool was cold.Lastly, leaving in a rush we forgot my baby's wetsuit poolside, I realised right as I got home and called in. I was assured the wetsuit had been found and stored safely in lost property, however when my mother in law came to collect it the day after she was told that they don't have it, not sure how something just vanishes like that.Overall unfortunately not a great experience, hope my feedback is helpful.
Deaglan Bayliss
Would NOT recommend if you are vegan or have a food allergy. Went twice this week into the “bistro bar”(just a coincidence) and asked for the “vegan” pasta both times. The first time they bought everyone else’s food out and then 10 minutes later came out and said they could not make mine vegan as they hadn’t ordered the vegan cream in. So the only thing they could make me was was the flat bread and falafel. The second time I made sure to mention I was vegan when ordering, they bought it to table with everyone else’s food, I asked if it is definitely vegan they said yes, I said can you check with the chef because it smells like really cream. The chef admitted he used really cream so it wasn’t vegan. They were not apologetic. The manager blamed it on a temporary chef but also admitted when the ticket goes to the kitchen it doesn’t say anything about being vegan ( if you order a vegan only dish how does the kitchen not know that). Also the staff didn’t bring cutlery to the table ( 4 of them just stood at the bar blank faced when we asked for cutlery) and coffees took 10 min to make even though we were the only customers. Just overall a poor customer experience.
Carvalho
Oversold on memberships. Crowded spa area at any time of day. We have tried every time of the day but still struggle to swim without dodging people. Staff are lovely though.
Timzee
Good, don't take cash
Em Str
Only popped in on a guess pass with a friend to have a swim...Staff were friendly and helpful...Lovely setting, very enjoyable, wished I lived closer...
Felicity Burnell (Tizzy)
I’m really enjoying my membership at Witney Lakes. The classes are excellent (particularly Kim’s spinning classes) with a huge variety available across the day. The gym is clean and well equipped. I haven’t fully explored the workout app yet, but I think the option to record a workout at the tap of your membership card is very clever - and motivating. The booking app is very easy to use, and even if a class is fully booked it’s always worth popping yourself on the waiting list as a space inevitably becomes available. Just keep an eye out for the alerts! The steam & sauna rooms are a an added bonus, and I enjoy The Lounge for some quiet relaxation or to get on with some work. The staff on the front desk are always cheerful and helpful. And boring - but important - there is plenty of parking. No reason not to stick to my fitness resolutions this year!
Duncan Wright
Went to quiz night last night. 16 teams of 4 = 64 people. No bitter or cider on draft, no pizza, many menu items out of stock. How does this happen when teams pre-book and you know how many to expect? £36 for a bottle of wine and that's with members discount. Lastly, 16 teams paying £15 entry fee is £240. Winners won a bottle of prosecco, runners up a bottle of wine. Outrageous!!!! Members being treated as a cash cow!
Jibran Baig (Jibster)
Absolutely fantastic place to play golf! The landscape, the course and the facilities are amazing here. Friendly staff and a lovely bar/restaurant. Highly recommended to play golf here. I didn't stay the night but the rest of the facilities looked very nice too.
Spent a few hours here with my daughter who joined the club. Absolutely beautiful place. From what we could see, the whole place was spotless. Lovely staff and good food. Wish there was one near to where I live!
Tonia Bunning
Attended a Wedding. The food was absolutely gorgeous 10/10. Beautiful surroundings. My only gripe is that they only accept cash payments !
Lucy
Do not plan an event here!!Completely disinterested in helping me plan a Wake…after numerous unanswered phone calls/emails I eventually drove to the resort to speak with the events manager (Sean) direct. Thought we’d made some progress, but then he sends a quote £10 per head over what he had advised was possible (after me clearly stating what the max budget is). Drove back the following day to speak with him (as I’ve given up on phone & email communication at this point) and he is completely blasé about the naff quote he offered and simply said “its what the chef sent through”?! Asked for a requote by the end of the day, which he agreed to do, but I’ve (unsurprisingly) heard nothing back - and this was 3 days ago.When discussing the price, I mentioned that a significant proportion of attendees would be from a large local business (i.e. if they do a good job, they’d have a high chance of return business) but he laughed and said that this doesn’t make any difference. Zero commercial acumen, and very little sensitivity to the challenges of arranging a Wake while also mourning a loss of a dear friend.The entire experience has just been dreadful and has made the process of planning a funeral more stressful than it needed to be. Completely unprofessional, and I’ve advised the funeral director to take Witney Lakes off their recommended suppliers list.****As you can see from Witney Lakes’ response below, they have clearly missed the point. We had a suitable budget of £20 ph, but Sean decided to quote us higher than what we had agreed on - despite telling us that there were a number of budget options on offer (starting from £14 ph…so we were hoping for a middle ground).Despite all this, the main issue has been Witney Lakes’ lack of responsiveness and professionalism, and I feel their response to this review does a beautiful job of exemplifying this.
Jim Yule
Excellent venue.. Excellent food plus Attentive staff. Well worth the vist you won't be disappointed
James Elward
One of the nicest gyms. Great staff. Love the pool and sauna.
Great gym and facilities. They have just announced a big investment and upgrade
Absolutely rubbish! I attended an event with 186 dinner guests, served by 5 very hard working young people. But honestly, how can 5 serve a 3 course dinner and drinks to that many people? They did their best but stood no chance. Drinks were buy table order only, our table waited one and a half hours for a drink. When our tray of drinks arrived two glasses of red wine and a pint of Asahi went all over our table and over me too. We ordered a second round straight away to be told there was a very long wait for drinks and they might not come! They arrived after our desert, which was SO late, no one got coffee, there were water glasses on the table but no water and we had to leave directly after the comedian. The youngsters that were serving did their best, but they were thrown under the bus by their managers and the resort leadership. I’m really, really disappointed.
Unfortunately I can't say we had a good experience at all. Starting with our arrival, we had two guest passes from 2 long time members who were present with us, we both had the email confirmation that we had registered for the pass but members were asked to log onto the app instead to produce a QR code ( I wonder why we even had to spend the time registering on email if its useless)One of the members took a while to remember psw and figure out how to log on the app, while I stood there with my 4 months old baby crying clearly struggling we were told we couldn't be let in until a qr code could be scanned, something which could have been easily sorted on exit.We were also charged an entrance fee for a 4 months old baby?!We eventually asked to be able to wait at the bar and while they still held up my mother in law for the qr by the time we made it into the changing rooms my baby had had enough, needed feeding and a nap so our swimming window was rather small.My mother in law made sure to check about pool temperature before going in as I believe you had had some issues with it and we were assured all was fixed. However the pool was definitely not the 29° reception claimed and way too cold for a baby, we understand issues with heating can happen but we would not have wasted a pass and just came back another time had we been told on entrance that the pool was cold.Lastly, leaving in a rush we forgot my baby's wetsuit poolside, I realised right as I got home and called in. I was assured the wetsuit had been found and stored safely in lost property, however when my mother in law came to collect it the day after she was told that they don't have it, not sure how something just vanishes like that.Overall unfortunately not a great experience, hope my feedback is helpful.
Would NOT recommend if you are vegan or have a food allergy. Went twice this week into the “bistro bar”(just a coincidence) and asked for the “vegan” pasta both times. The first time they bought everyone else’s food out and then 10 minutes later came out and said they could not make mine vegan as they hadn’t ordered the vegan cream in. So the only thing they could make me was was the flat bread and falafel. The second time I made sure to mention I was vegan when ordering, they bought it to table with everyone else’s food, I asked if it is definitely vegan they said yes, I said can you check with the chef because it smells like really cream. The chef admitted he used really cream so it wasn’t vegan. They were not apologetic. The manager blamed it on a temporary chef but also admitted when the ticket goes to the kitchen it doesn’t say anything about being vegan ( if you order a vegan only dish how does the kitchen not know that). Also the staff didn’t bring cutlery to the table ( 4 of them just stood at the bar blank faced when we asked for cutlery) and coffees took 10 min to make even though we were the only customers. Just overall a poor customer experience.
Oversold on memberships. Crowded spa area at any time of day. We have tried every time of the day but still struggle to swim without dodging people. Staff are lovely though.
Good, don't take cash
Only popped in on a guess pass with a friend to have a swim...Staff were friendly and helpful...Lovely setting, very enjoyable, wished I lived closer...
I’m really enjoying my membership at Witney Lakes. The classes are excellent (particularly Kim’s spinning classes) with a huge variety available across the day. The gym is clean and well equipped. I haven’t fully explored the workout app yet, but I think the option to record a workout at the tap of your membership card is very clever - and motivating. The booking app is very easy to use, and even if a class is fully booked it’s always worth popping yourself on the waiting list as a space inevitably becomes available. Just keep an eye out for the alerts! The steam & sauna rooms are a an added bonus, and I enjoy The Lounge for some quiet relaxation or to get on with some work. The staff on the front desk are always cheerful and helpful. And boring - but important - there is plenty of parking. No reason not to stick to my fitness resolutions this year!
Went to quiz night last night. 16 teams of 4 = 64 people. No bitter or cider on draft, no pizza, many menu items out of stock. How does this happen when teams pre-book and you know how many to expect? £36 for a bottle of wine and that's with members discount. Lastly, 16 teams paying £15 entry fee is £240. Winners won a bottle of prosecco, runners up a bottle of wine. Outrageous!!!! Members being treated as a cash cow!
Absolutely fantastic place to play golf! The landscape, the course and the facilities are amazing here. Friendly staff and a lovely bar/restaurant. Highly recommended to play golf here. I didn't stay the night but the rest of the facilities looked very nice too.
Restaurantji Recommends
Spent a few hours here with my daughter who joined the club. Absolutely beautiful place. From what we could see, the whole place was spotless. Lovely staff and good food. Wish there was one near to where I live!
Attended a Wedding. The food was absolutely gorgeous 10/10. Beautiful surroundings. My only gripe is that they only accept cash payments !
Do not plan an event here!!Completely disinterested in helping me plan a Wake…after numerous unanswered phone calls/emails I eventually drove to the resort to speak with the events manager (Sean) direct. Thought we’d made some progress, but then he sends a quote £10 per head over what he had advised was possible (after me clearly stating what the max budget is). Drove back the following day to speak with him (as I’ve given up on phone & email communication at this point) and he is completely blasé about the naff quote he offered and simply said “its what the chef sent through”?! Asked for a requote by the end of the day, which he agreed to do, but I’ve (unsurprisingly) heard nothing back - and this was 3 days ago.When discussing the price, I mentioned that a significant proportion of attendees would be from a large local business (i.e. if they do a good job, they’d have a high chance of return business) but he laughed and said that this doesn’t make any difference. Zero commercial acumen, and very little sensitivity to the challenges of arranging a Wake while also mourning a loss of a dear friend.The entire experience has just been dreadful and has made the process of planning a funeral more stressful than it needed to be. Completely unprofessional, and I’ve advised the funeral director to take Witney Lakes off their recommended suppliers list.****As you can see from Witney Lakes’ response below, they have clearly missed the point. We had a suitable budget of £20 ph, but Sean decided to quote us higher than what we had agreed on - despite telling us that there were a number of budget options on offer (starting from £14 ph…so we were hoping for a middle ground).Despite all this, the main issue has been Witney Lakes’ lack of responsiveness and professionalism, and I feel their response to this review does a beautiful job of exemplifying this.
Excellent venue.. Excellent food plus Attentive staff. Well worth the vist you won't be disappointed
One of the nicest gyms. Great staff. Love the pool and sauna.