10/10, after spending our evening in a lambing shed on night shift we raced around westhill and Bucksburn to find somewhere to grab a snack. After being let down three times we stumbled on the loveliest guy working in shell who was more than happy to find the snacks we needed at 12pm, very happy thank you!!
Krishan Maratha
Sal is very helpful person and he is always happy greet you with smile
Mirella Árvai
Bit misleading for saying open 24 hours. Really needed the toilet at 4am, asked the staff if it's okay to use the toilet, he turned me away because you open at 5am. I had nowhere to go and it was embarrassing for me because your website says the shop is also 24 hours open and there was staff around too.
JpI G
Came for Christmas dinner and got no meal. Was absolutely shocking. Chef didn’t turn up and manager was cooking for about 50 people. Was offered again to come back for free 3 course meal and drinks and I can say this made up for it. The manager came to apologise and Heather the waitress was amazing. Catered to everything we wanted. Couldn’t have been more attentive. Was checking on the table constantly and making sure we was ok. 10 out of 10 for heath. The chef from Christmas Day came to the table with a terrible excuse for letting everyone down on Christmas, I must admit him standing behind us all for 5 minutes was not a nice experience. Heather though really made up for our terrible day
pompeyrew
My daughter and son in law had pre booked here for our family Christmas dinner. We had paid and pre ordered weeks before so there was no excuse for what was to follow. It started well and our drinks order was taken just after we sat down. However at no time were we told that the starters would be nearly 90 mins before they would arrive. After an hour I complained and was comped some drinks. The starters arrived and were eaten but then, nothing. Still waiting for the main course which eventually turned up 2 and 1/4 hours after we’d sat down. In the meantime my daughter had to leave and go home with her 2 small children as they were so hungry. Their Christmas dinner ended up being pasta. When the meal finally arrived not only did it look unappetising it was inedible. I complained again only to be told by a member of staff that he’d given up his Christmas to work and that I shouldn’t be complaining. I kept asking to see the manager but I was constantly told she was unavailable because she was cooking. I did finally get to speak to the manager and I asked her if she thought this was acceptable and how would she react if it were her family. She tried to defend indefensible and when she couldn’t she stormed off. Another group heard her say “get him out” I felt so sorry for my daughter who was crying when we got home. This was not her fault at all. We did eventually get a full refund. It reinforces that old adage. You get what you pay for. Ergo we paid nothing and got nothing!
Donald McIntyre
Visit the store a few times for petrol.The petrol here can be more expensive than other places in the area.They do have the shell app for members to get free gifts after I think it is 10 shops I’ve done this once, and I only got a cup of coffee, which I which I never redeemed just not worth it but this is for shell as a whole and not just the store so you can’t hold it against them.
mohamed hermassi
Customer Assistant(beu) working usually in the night was so rude, he's very agressive to customers
Ala Dino
As tonight, your customer assistant was so rude , inappropriate language towards a customer, throwing receipts at the customer s face , unacceptable and unprofessional behaviour at work , never go there again .
William C
I like to Thank one of the Staff from last night (Jackie) she was so nice to our Dog ? she even give some of her Fish supper for a treat to our dog ,our Dog will defo look for Jackie on her next visit.
RummyRoo
Been here a handful of times while working in Aberdeen but this was the best visit made fantastic by the barmaid/waitress/probably(should be if not)supervisor working tonight. Didn’t ask her name but was dark haired, smiley, slim and had a plaster on her arm as though she’d recently given blood (for staff recognition purposes). Welcomed me and gave me the option of table service, ran through the menu and told me that the gammon was unavailable but gave alternatives, gave the impression that nothing was too much trouble. Bubbly personality that really uplifted after another week away from home. Genuinely, the best service I’ve had in Aberdeen. She didn’t stop working for as long as I was there and as I left she was busy with other guests but gave me a smile and a wave through the window as she cleared another table. I hope Belhaven Pubs have a staff recognition program and I’ve given enough detail to make sure credit goes to where it should. Thank you!
Took 90 mins to get food but we were fine with that as well warned by waitress. Chef needs replaced but think they are aware
99Display_Name99
I went here for a few drinks and a pub meal. It was great. Lovely lively atmosphere, no dramas, nice people. Nice traditional pub food. Nothing special but that's the point, traditional not messed with,good value, good food. The place does look slightly ropey from the outside if you haven't been there before. But if you're from out of town like me, don't let that put you off. Go in. You'll have a fun friendly night
Sandra C
Thank you to all staff for a lovely meal and drinks before seeing Michael buble, Sean went above and beyond to make this happen . I would happily recommend giving this place a visit , amazing food and friendly staff, see you again soon ...
142carlyg
Went out with my husband and 2 young boys. Last day of the Easter holidays and thought it would be nice. Have previously seen good reviews so decided to go for the Sunday carvery. They were not doing the carvery so ordered Hunters chicken, the lettuce was limp, the chicken was over cooked on 1 side and the other side looked like jelly. The chips looked crispy, they were hard and cold and the onion rings were obviously cheep frozen. Think in my life I have only complained about food in a restaurant once, I would rather leave it and say nothing. I feel bad that I let my children eat theirs but they were literally crying for food. I also feel bad because the bar maid who was serving us was lovely, so sorry. Worst meal I have had out in years.
Kian W
Following a rather bad experience a month ago at The Four Mile we were invited back to give it another go and it did not disappoint, food was fantastic and quick to come out and service was spot on. Sean the manager was very accommodating and made sure we were looked after while we were there. We were put of visiting again any time soon but The Four Mile redeemed itself. We will continue to visit once a month for our staff meetings and hope this type of service remains.
10/10, after spending our evening in a lambing shed on night shift we raced around westhill and Bucksburn to find somewhere to grab a snack. After being let down three times we stumbled on the loveliest guy working in shell who was more than happy to find the snacks we needed at 12pm, very happy thank you!!
Sal is very helpful person and he is always happy greet you with smile
Bit misleading for saying open 24 hours. Really needed the toilet at 4am, asked the staff if it's okay to use the toilet, he turned me away because you open at 5am. I had nowhere to go and it was embarrassing for me because your website says the shop is also 24 hours open and there was staff around too.
Came for Christmas dinner and got no meal. Was absolutely shocking. Chef didn’t turn up and manager was cooking for about 50 people. Was offered again to come back for free 3 course meal and drinks and I can say this made up for it. The manager came to apologise and Heather the waitress was amazing. Catered to everything we wanted. Couldn’t have been more attentive. Was checking on the table constantly and making sure we was ok. 10 out of 10 for heath. The chef from Christmas Day came to the table with a terrible excuse for letting everyone down on Christmas, I must admit him standing behind us all for 5 minutes was not a nice experience. Heather though really made up for our terrible day
My daughter and son in law had pre booked here for our family Christmas dinner. We had paid and pre ordered weeks before so there was no excuse for what was to follow. It started well and our drinks order was taken just after we sat down. However at no time were we told that the starters would be nearly 90 mins before they would arrive. After an hour I complained and was comped some drinks. The starters arrived and were eaten but then, nothing. Still waiting for the main course which eventually turned up 2 and 1/4 hours after we’d sat down. In the meantime my daughter had to leave and go home with her 2 small children as they were so hungry. Their Christmas dinner ended up being pasta. When the meal finally arrived not only did it look unappetising it was inedible. I complained again only to be told by a member of staff that he’d given up his Christmas to work and that I shouldn’t be complaining. I kept asking to see the manager but I was constantly told she was unavailable because she was cooking. I did finally get to speak to the manager and I asked her if she thought this was acceptable and how would she react if it were her family. She tried to defend indefensible and when she couldn’t she stormed off. Another group heard her say “get him out” I felt so sorry for my daughter who was crying when we got home. This was not her fault at all. We did eventually get a full refund. It reinforces that old adage. You get what you pay for. Ergo we paid nothing and got nothing!
Visit the store a few times for petrol.The petrol here can be more expensive than other places in the area.They do have the shell app for members to get free gifts after I think it is 10 shops I’ve done this once, and I only got a cup of coffee, which I which I never redeemed just not worth it but this is for shell as a whole and not just the store so you can’t hold it against them.
Customer Assistant(beu) working usually in the night was so rude, he's very agressive to customers
As tonight, your customer assistant was so rude , inappropriate language towards a customer, throwing receipts at the customer s face , unacceptable and unprofessional behaviour at work , never go there again .
I like to Thank one of the Staff from last night (Jackie) she was so nice to our Dog ? she even give some of her Fish supper for a treat to our dog ,our Dog will defo look for Jackie on her next visit.
Been here a handful of times while working in Aberdeen but this was the best visit made fantastic by the barmaid/waitress/probably(should be if not)supervisor working tonight. Didn’t ask her name but was dark haired, smiley, slim and had a plaster on her arm as though she’d recently given blood (for staff recognition purposes). Welcomed me and gave me the option of table service, ran through the menu and told me that the gammon was unavailable but gave alternatives, gave the impression that nothing was too much trouble. Bubbly personality that really uplifted after another week away from home. Genuinely, the best service I’ve had in Aberdeen. She didn’t stop working for as long as I was there and as I left she was busy with other guests but gave me a smile and a wave through the window as she cleared another table. I hope Belhaven Pubs have a staff recognition program and I’ve given enough detail to make sure credit goes to where it should. Thank you!
Restaurantji Recommends
Took 90 mins to get food but we were fine with that as well warned by waitress. Chef needs replaced but think they are aware
I went here for a few drinks and a pub meal. It was great. Lovely lively atmosphere, no dramas, nice people. Nice traditional pub food. Nothing special but that's the point, traditional not messed with,good value, good food. The place does look slightly ropey from the outside if you haven't been there before. But if you're from out of town like me, don't let that put you off. Go in. You'll have a fun friendly night
Thank you to all staff for a lovely meal and drinks before seeing Michael buble, Sean went above and beyond to make this happen . I would happily recommend giving this place a visit , amazing food and friendly staff, see you again soon ...
Went out with my husband and 2 young boys. Last day of the Easter holidays and thought it would be nice. Have previously seen good reviews so decided to go for the Sunday carvery. They were not doing the carvery so ordered Hunters chicken, the lettuce was limp, the chicken was over cooked on 1 side and the other side looked like jelly. The chips looked crispy, they were hard and cold and the onion rings were obviously cheep frozen. Think in my life I have only complained about food in a restaurant once, I would rather leave it and say nothing. I feel bad that I let my children eat theirs but they were literally crying for food. I also feel bad because the bar maid who was serving us was lovely, so sorry. Worst meal I have had out in years.
Following a rather bad experience a month ago at The Four Mile we were invited back to give it another go and it did not disappoint, food was fantastic and quick to come out and service was spot on. Sean the manager was very accommodating and made sure we were looked after while we were there. We were put of visiting again any time soon but The Four Mile redeemed itself. We will continue to visit once a month for our staff meetings and hope this type of service remains.