Visited about a months ago and very happy with the food and service we had.
Mick Knox
Nicest people we have met! Food was amazing!!!!
Pamela Bates
Incredible, the owners are such lovely people and very helpful. Definitely made our stay in ballater welcoming. Will probably be back tomorrow morning ?
Suzanne Forret
I was absolutely astonished by the rudeness of the male staff member working today and to be honest it totally ruined our experience. I didn't realise the food on the menu was pre-made so asked for a baguette with 3 ingredients not realising it would be a problem. When the young girl at the til advised me that they didn't have what I asked for, I asked if it was possible to have it made it and she said no which is fine. I then asked what did they have available for vegetarians thinking that because they were pre-made they might not have everything available as it was getting later on in the day. She asked the gentleman making the food what was available for vegetarians and he walked away while mumbling something under his breath, went through the back, and then shouted through ITS ALL ON THE MENU in a disgruntled way. I was so taken aback. Talk about good customer service during the festive period wow. The poor girl at the til had to then apologise for his behaviour after seeing how I had not taken kindly to his rudeness.The food is fine. Nothing special. Very limited menu and very overpriced for what it is. Had my Dad not been extremely hungry I would have walked out after being spoken to like that. I am all for supporting local small business but there's absolutely no way I would return. The customer service was lacking throughout. Watching the female server interact with other customers she also appeared irked by the existence of people in the cafe. Perhaps if you don't like the general public your business shouldn't be based on providing a service to them!
Sightsee33787446566
We stayed in Birkhall for 5 days and managed two visits to the restaurant. On both occasions, we had a friendly welcome. Excellent service with great custom service. We felt the service was attentive. The food was excellent on both occasions, fresh local produce and well cooked. The coffee we ordered were hot and better made than Starbucks hit and miss. We will return to Ballater in 2024 and will certainly visit again. I don't leave reviews often at all but felt the service we received deserved one.
Jan Bar
Nice place. There's not much to see, but pretty, and the people are
Matilda M
One of the best places for breakfast in Aberdeenshire. We have been here many times and every time we throughly enjoy the food. Bacon rolls, pancake stack and soups are especially fantastic.
Andy Doggett
Warm and friendly service together with great food, what's not to like!Super coffee too!
thehaggiscatcher
It is a great place to have some delicious food. Great shop next door also with lots of quality things gor sale.
10malcolmc
Stopped in for lunch food was excellent. Hade a haggis mozzarella and sweet chilli sauce with pea soup. Both very good. Kids had pancakes nice with strawberry and bacon both ate the lot.Would come again
Food, coffee and service always great and super dog friendly. Barkin brunch and dog friendly pancakes always a favourite when we visit.
Hans de Zeeuw (mm6hdz)
This morning, I went to the Bridge House Café and ordered a Haggis and Black pudding Sausage roll. I saw this written on the menu board. As I am a lover of both Haggis and Black pudding, I couldn't resist; I have to try it. It came with fried egg, tomatoes and a portion of baked beans. It was delicious and well-presented. The pastry was well-coloured and crispy. It was a feast for the eyes and taste buds; the taste jumped out. With a good cup of coffee, my morning couldn't be better and a pleasant start to the day. Kudos to the chef and the team. No doubt about it, Anthony; I'll be back soon.
Antonio Vacca
The Full Scottish Breakfast we had this morning was very nice, very fresh tasting and well cooked. The staff were friendly and there’s a nice atmosphere. We will definitely return the next time we are in Ballater. Highly recommended.Parking: Free parking nearby.
deadenddolly
In summary, the worst breakfast I've ever ordered! Overpriced, stingy and luke warm. One egg, one tattie scone, one sausage, one slice of toast and half a raw tomato for ten quid (the photo tells the entire sad story). We both left still feeling hungry, which is the opposite of what you'd have hoped from a cooked breakfast - we ended up stopping at the Bothy in Braemar afterwards as we were still hungry (wish we'd went here for breakfast instead and can highly recommend here as an alternative to Bridge House!!). No beans or mushrooms, and excluding the toast that you'd expect as standard with any breakfast, there were only three and a half items on the plate! A pack of six tattie scones is 90p, box of six eggs £1.50, four pack of veggie lorne sausage is £2.25, six pack of tomatoes 85p and a loaf of bread £1.60 from the supermarket - so one egg, one tattie scone, one sausage, one slice of toast and half a tomato adds up to about £1.22. I know we're in an cost of living crisis but who is suffering from this the most? Certainly not the Bridge House Cafe, and definitely the customer. To top it off, it was luke warm. My friend also had one of their fancy hot chocolates - watery and tasteless. Ultimately, this place is all style and no substance. I, however, cannot fault the waiting staff who were the only saving grace as they were all lovely and this is clearly a management issue (if management say otherwise then it only highlights that management are the issue). You have to order at the till and so we had already paid by the time our food arrived, which is very sneaky of management as I would not have paid for this if I hadn't already! The staff were lovely and we didn't want to further ruin our experience by having to have an uncomfortable conversation with them about the management's decision to offer up such stingy portions for their breakfasts. I actually left feeling ashamed, knowing that so many tourists pass through Ballater and this pathetic breakfast is the impression visitors will have of a "full" veggie Scottish breakfast. Needless to say, we won't be back.
Stephen Flynn
Nice cafe and food was nice enough, but not impressed with the service today. When I arrived, my friend had ordered tea, but they forgot milk, and I had to go and request some. Then I ordered my lunch and just realised after leaving that they forgot to bring the soup that I ordered. And we only got out dog ice cream because I asked for it as well. Not sure if they were having a bad day, but not the best.
Visited about a months ago and very happy with the food and service we had.
Nicest people we have met! Food was amazing!!!!
Incredible, the owners are such lovely people and very helpful. Definitely made our stay in ballater welcoming. Will probably be back tomorrow morning ?
I was absolutely astonished by the rudeness of the male staff member working today and to be honest it totally ruined our experience. I didn't realise the food on the menu was pre-made so asked for a baguette with 3 ingredients not realising it would be a problem. When the young girl at the til advised me that they didn't have what I asked for, I asked if it was possible to have it made it and she said no which is fine. I then asked what did they have available for vegetarians thinking that because they were pre-made they might not have everything available as it was getting later on in the day. She asked the gentleman making the food what was available for vegetarians and he walked away while mumbling something under his breath, went through the back, and then shouted through ITS ALL ON THE MENU in a disgruntled way. I was so taken aback. Talk about good customer service during the festive period wow. The poor girl at the til had to then apologise for his behaviour after seeing how I had not taken kindly to his rudeness.The food is fine. Nothing special. Very limited menu and very overpriced for what it is. Had my Dad not been extremely hungry I would have walked out after being spoken to like that. I am all for supporting local small business but there's absolutely no way I would return. The customer service was lacking throughout. Watching the female server interact with other customers she also appeared irked by the existence of people in the cafe. Perhaps if you don't like the general public your business shouldn't be based on providing a service to them!
We stayed in Birkhall for 5 days and managed two visits to the restaurant. On both occasions, we had a friendly welcome. Excellent service with great custom service. We felt the service was attentive. The food was excellent on both occasions, fresh local produce and well cooked. The coffee we ordered were hot and better made than Starbucks hit and miss. We will return to Ballater in 2024 and will certainly visit again. I don't leave reviews often at all but felt the service we received deserved one.
Nice place. There's not much to see, but pretty, and the people are
One of the best places for breakfast in Aberdeenshire. We have been here many times and every time we throughly enjoy the food. Bacon rolls, pancake stack and soups are especially fantastic.
Warm and friendly service together with great food, what's not to like!Super coffee too!
It is a great place to have some delicious food. Great shop next door also with lots of quality things gor sale.
Stopped in for lunch food was excellent. Hade a haggis mozzarella and sweet chilli sauce with pea soup. Both very good. Kids had pancakes nice with strawberry and bacon both ate the lot.Would come again
Restaurantji Recommends
Food, coffee and service always great and super dog friendly. Barkin brunch and dog friendly pancakes always a favourite when we visit.
This morning, I went to the Bridge House Café and ordered a Haggis and Black pudding Sausage roll. I saw this written on the menu board. As I am a lover of both Haggis and Black pudding, I couldn't resist; I have to try it. It came with fried egg, tomatoes and a portion of baked beans. It was delicious and well-presented. The pastry was well-coloured and crispy. It was a feast for the eyes and taste buds; the taste jumped out. With a good cup of coffee, my morning couldn't be better and a pleasant start to the day. Kudos to the chef and the team. No doubt about it, Anthony; I'll be back soon.
The Full Scottish Breakfast we had this morning was very nice, very fresh tasting and well cooked. The staff were friendly and there’s a nice atmosphere. We will definitely return the next time we are in Ballater. Highly recommended.Parking: Free parking nearby.
In summary, the worst breakfast I've ever ordered! Overpriced, stingy and luke warm. One egg, one tattie scone, one sausage, one slice of toast and half a raw tomato for ten quid (the photo tells the entire sad story). We both left still feeling hungry, which is the opposite of what you'd have hoped from a cooked breakfast - we ended up stopping at the Bothy in Braemar afterwards as we were still hungry (wish we'd went here for breakfast instead and can highly recommend here as an alternative to Bridge House!!). No beans or mushrooms, and excluding the toast that you'd expect as standard with any breakfast, there were only three and a half items on the plate! A pack of six tattie scones is 90p, box of six eggs £1.50, four pack of veggie lorne sausage is £2.25, six pack of tomatoes 85p and a loaf of bread £1.60 from the supermarket - so one egg, one tattie scone, one sausage, one slice of toast and half a tomato adds up to about £1.22. I know we're in an cost of living crisis but who is suffering from this the most? Certainly not the Bridge House Cafe, and definitely the customer. To top it off, it was luke warm. My friend also had one of their fancy hot chocolates - watery and tasteless. Ultimately, this place is all style and no substance. I, however, cannot fault the waiting staff who were the only saving grace as they were all lovely and this is clearly a management issue (if management say otherwise then it only highlights that management are the issue). You have to order at the till and so we had already paid by the time our food arrived, which is very sneaky of management as I would not have paid for this if I hadn't already! The staff were lovely and we didn't want to further ruin our experience by having to have an uncomfortable conversation with them about the management's decision to offer up such stingy portions for their breakfasts. I actually left feeling ashamed, knowing that so many tourists pass through Ballater and this pathetic breakfast is the impression visitors will have of a "full" veggie Scottish breakfast. Needless to say, we won't be back.
Nice cafe and food was nice enough, but not impressed with the service today. When I arrived, my friend had ordered tea, but they forgot milk, and I had to go and request some. Then I ordered my lunch and just realised after leaving that they forgot to bring the soup that I ordered. And we only got out dog ice cream because I asked for it as well. Not sure if they were having a bad day, but not the best.