Came here for a bowl of soup and a cup of tea with the family we all had soup and 1 tea and 2 normal coffees nothing fancy and ended up paying £34.95!!!! My partner paid it without asking for the bill so I phoned and queried it and apparently they charge £4.25 for a cup of tea and add the £3.50 tip which wasn’t justified, sorry but not a good impression for our first visit, it’s an absolutely beautiful place but feel prices ridiculous for what you get!
ScottishGirl555
Extremely disappointing visit to this badly run establishment - would suggest to AVOID at all costs!! I was completely shocked by the attitude of the staff, particularly the young waitresses (brunette) and blonde assistant manager are in desperate need of proper training. From start to finish they were unprofessional, uninterested, unfriendly and extremely unhelpful. Our party of 5 ended up walking out without so much as ordering a drink - admittedly partly because we were not offered or asked if we would like one but mostly because we could not possibly stay to be further insulted by the level of service. No apology was offered by staff. I highly suggest training your staff to an appropriate level, perhaps suggesting they be friendly as opposed to stand-offish and plain rude. Will definitely not be returning. How disappointing.
Margaret Armstrong
Only had drinks but a lovely place. Great real fire
Christine G
The food was great. We sat outside in the Sitooterrie. Comfortable, relaxed surroundings. Beautiful historic building in a lovely location. Friendly and helpful staff.
Lisa Cormack
Kid-friendliness: Friendly staff.
Linda K
Enjoyed dinner in the beautiful, upscale dining room. The coconut shrimp was good but did not enjoy the Indian dipping sauce. Husband enjoyed an Indian main course and I settled for the caesar salad. With no reservation the second night, we were seated in the patio shed; not my favorite! But to my surprise, the service out there was just as good as in the dining room. I enjoyed a burger and my husband raved about a Thai noodle dish.
Duncan Mathieson
Great setting and a convenient pitstop for a walk along the river but the food prices and portions made even this Londoner raise his eyebrows. Two small (but admittedly delicious) sliders plonked on a bare plate without chips / salad for £13.5... Service was fine.
800issib
Excellent menu which did not disappoint - the halibut was fabulous. Great service too. Highly recommend this restaurant.
JS A
We had booked one of the sheds for our anniversary lunch. Several reasons why this visit was poor and disappointing. The waiting staff seemed dis-interested, the food was mediocre, the service - shocking and we felt the meal was overpriced for what it was. It's a shame because Banchory Lodge is special to us as we got married there so we do have a soft spot for it but I don't think we will bother going for a while. If you've got Davut looking after your table you will have a wonderful experience, any of the other staff don't seem to have any waiting or restaurant experience. Overall not good for a place we used to call a hidden gem .
Maureen Smith
We enjoyed an evening meal at this restaurant and the service was outstanding! Nothing was too much trouble!The food was beautifully presented and we both really enjoyed our starters and our mains. We can highly recommend the modules and the chicken livers and bacon for the starters.Our main courses were delicious and I can recommend the grilled chicken with button mushrooms and chips.A wonderful experience!
I've been here several times and it's my favorite restaurant in Banchory. Food and service good but on the bill for my first time there were tips included. I thought was at discretion of the customer to decide the amount of tips to leave. Anyway, I didn't want to feel bad and didn't remove the tips.
Leanne Burnell
Very disappointing. We were looking forward to a lunch in the sunshine at a 4 star restaurant and dining experience. Unfortunately, food was not of good quality and it was overpriced for what we got. Service was all over the place and we struggled to order and to pay with the lack of service. We were basically forgotten about. We will not be back and will not recommend the outside lunch menu to friends.
Came here for a bowl of soup and a cup of tea with the family we all had soup and 1 tea and 2 normal coffees nothing fancy and ended up paying £34.95!!!! My partner paid it without asking for the bill so I phoned and queried it and apparently they charge £4.25 for a cup of tea and add the £3.50 tip which wasn’t justified, sorry but not a good impression for our first visit, it’s an absolutely beautiful place but feel prices ridiculous for what you get!
Extremely disappointing visit to this badly run establishment - would suggest to AVOID at all costs!! I was completely shocked by the attitude of the staff, particularly the young waitresses (brunette) and blonde assistant manager are in desperate need of proper training. From start to finish they were unprofessional, uninterested, unfriendly and extremely unhelpful. Our party of 5 ended up walking out without so much as ordering a drink - admittedly partly because we were not offered or asked if we would like one but mostly because we could not possibly stay to be further insulted by the level of service. No apology was offered by staff. I highly suggest training your staff to an appropriate level, perhaps suggesting they be friendly as opposed to stand-offish and plain rude. Will definitely not be returning. How disappointing.
Only had drinks but a lovely place. Great real fire
The food was great. We sat outside in the Sitooterrie. Comfortable, relaxed surroundings. Beautiful historic building in a lovely location. Friendly and helpful staff.
Kid-friendliness: Friendly staff.
Enjoyed dinner in the beautiful, upscale dining room. The coconut shrimp was good but did not enjoy the Indian dipping sauce. Husband enjoyed an Indian main course and I settled for the caesar salad. With no reservation the second night, we were seated in the patio shed; not my favorite! But to my surprise, the service out there was just as good as in the dining room. I enjoyed a burger and my husband raved about a Thai noodle dish.
Great setting and a convenient pitstop for a walk along the river but the food prices and portions made even this Londoner raise his eyebrows. Two small (but admittedly delicious) sliders plonked on a bare plate without chips / salad for £13.5... Service was fine.
Excellent menu which did not disappoint - the halibut was fabulous. Great service too. Highly recommend this restaurant.
We had booked one of the sheds for our anniversary lunch. Several reasons why this visit was poor and disappointing. The waiting staff seemed dis-interested, the food was mediocre, the service - shocking and we felt the meal was overpriced for what it was. It's a shame because Banchory Lodge is special to us as we got married there so we do have a soft spot for it but I don't think we will bother going for a while. If you've got Davut looking after your table you will have a wonderful experience, any of the other staff don't seem to have any waiting or restaurant experience. Overall not good for a place we used to call a hidden gem .
We enjoyed an evening meal at this restaurant and the service was outstanding! Nothing was too much trouble!The food was beautifully presented and we both really enjoyed our starters and our mains. We can highly recommend the modules and the chicken livers and bacon for the starters.Our main courses were delicious and I can recommend the grilled chicken with button mushrooms and chips.A wonderful experience!
Restaurantji Recommends
Excellent food and service
I've been here several times and it's my favorite restaurant in Banchory. Food and service good but on the bill for my first time there were tips included. I thought was at discretion of the customer to decide the amount of tips to leave. Anyway, I didn't want to feel bad and didn't remove the tips.
Very disappointing. We were looking forward to a lunch in the sunshine at a 4 star restaurant and dining experience. Unfortunately, food was not of good quality and it was overpriced for what we got. Service was all over the place and we struggled to order and to pay with the lack of service. We were basically forgotten about. We will not be back and will not recommend the outside lunch menu to friends.
Lovely meal, fillet steak really well cooked.
Great meal plenty to eat and worth every penny