We ordered from here and we had tons of long hair in the ft longs that we got we approached the store and was told there wasn't no refund policy and also non of the staff were following proper food protocol including wearing the appropriate hair
Millie L
I came in at 9:15pm looking for some dinner. Straight away one of the members behind the counter whispered to the other that there is “always one” insinuating that I had interrupted their closing duties 45 minutes before the restaurant actually closed. When ordering my food they boxed up my wedges without the seasoning and didn’t ask me if I wanted salad or sauce on the sub and when I asked about it, they huffed and puffed and i was made to feel like I was asking them the most difficult questions ever. Overall very rude staff and create very uncomfortable atmosphere.
David
Worst subway I've been to. Stingy with toppings and sauce . Customer service was pish
Gary Alcorn
worst subway ever ordered through just eat missing items not once but twice had to make claim through just eat!
callum M
First time going to this subway and I won’t be back the customer service is shocking more training needed I think !!
Scott Gunn
I do enjoy a subway but it does have its risks as I'm allergic to tuna. I generally order things that aren't in the area of the tuna and always ask the staff to change their gloves and use clean knifs etc. But today while standing waiting in the queue I watched as one of the staff first dropped tuna into the cheese and on the counter then picked it up with his hand then without changing gloves put the same hand in various salads etc contaminating at least 5 items . I left without ordering and will not return to this branch. . Subways really need to take allergies more seriously especially when it comes to tuna as this has the potential to cause serious problems.
Alberto Knox
Don't order a pickup, it's a waste of time.Food is ok (you know what you're getting with Subway) although could have given a little bit more veg (especially on my veggie sub) and a bit less marinara sauce on the other (ended up leaking everywhere).Placed two pick-up orders recently for specific times through the Subway app. First one a mid-week evening with no customers in the store. Arrived and had to wait on my sandwich to be made (Philly cheese steak, had disappointingly few peppers) taking a bit longer than usual. Whatever, new starts need time to practice, fine.For the second order, I went to the pickup point to collect (a few minutes later than my collection time). A very busy lunchtime. Took a while before spoken to - whatever, it happens, busy lunchtime. Order not ready - well that's annoying, but I'll let it slip.What's not ok is then saying it will be a few moments and continuing to serve walk-in customers. Had I joined the queue and told them about my order I'd of been in and out in 5-7 minutes with the rate they were serving. I placed an order to avoid any queues. I ended up waiting 17 minutes for my sandwich! Even delivery drivers who arrived after me were being served and on their way before me! Seems the prioritisation is: delivery drivers > walk-in customers > collection orders.I could have taken one of the staff back to my house to make the sandwich, and given them a lift back home before I'd of been passed my sandwich (I live seven minutes away). I could have even placed an order for delivery to a unit next door and received my order quicker. I probably could have even joined the queue to place a completely separate order, two times over, and receive those orders sooner than my allocated time-slot collection.The whole idea of ordering for pickup (according to the app) is to "order ahead & jump the queue". Yes, I literally skipped everyone in the queue, in practice around ten people were served and on their merry way before I received my order, all because my sandwich WASN'T READY FOR THE PICKUP TIME! Such a poor system.Your apologies fall on deaf ears when you can't uphold your end of the transaction and then neglect customer service with poor work prioritisation. No compensation, freebie cookie or good will gesture even offered (dare I asked I'd have probably waited a further eternity). Won't be back to this franchise.
Mark Chris
Worst store ever and worst manager I’ve seen. Manager was shouting on his employee’s in front of customers. They have not done any mistake and because of his shouting they were unable to concentrate on the preparation. I felt very uncomfortable with his behaviour. Even my sub was not made properly. I will definitely not recommend this store to anyone. Replace the manager or close the store
Christina B
Not impressed with the nachos. What I ordered and what I got was not as advertised! Where was the cheese?!
TheArcader
My meatball marinara sub was warm and tasty, reliable subway quality ?
This is one of the best Subway's I've been to. Staff extremely friendly and helpful. The place was absolutely spotless. The food was fresh and great choice. Great value for money. Would highly recommend, ⭐⭐⭐Vegetarian options: ExcellentKid-friendliness: ?Wheelchair accessibility: ?
Arnie Campbell
Great service. Friendly staff. Good deals.
Arnold Strachan Campbell
Great service. Friendly staff. Good deals.
GPU247
Got a delivery earlier today, bread was hard and stale at the ends, fillings all over the place, very overpriced ?
Suzette Price
Very friendly and helpful. (Cumbernauld branch near burger king.
We ordered from here and we had tons of long hair in the ft longs that we got we approached the store and was told there wasn't no refund policy and also non of the staff were following proper food protocol including wearing the appropriate hair
I came in at 9:15pm looking for some dinner. Straight away one of the members behind the counter whispered to the other that there is “always one” insinuating that I had interrupted their closing duties 45 minutes before the restaurant actually closed. When ordering my food they boxed up my wedges without the seasoning and didn’t ask me if I wanted salad or sauce on the sub and when I asked about it, they huffed and puffed and i was made to feel like I was asking them the most difficult questions ever. Overall very rude staff and create very uncomfortable atmosphere.
Worst subway I've been to. Stingy with toppings and sauce . Customer service was pish
worst subway ever ordered through just eat missing items not once but twice had to make claim through just eat!
First time going to this subway and I won’t be back the customer service is shocking more training needed I think !!
I do enjoy a subway but it does have its risks as I'm allergic to tuna. I generally order things that aren't in the area of the tuna and always ask the staff to change their gloves and use clean knifs etc. But today while standing waiting in the queue I watched as one of the staff first dropped tuna into the cheese and on the counter then picked it up with his hand then without changing gloves put the same hand in various salads etc contaminating at least 5 items . I left without ordering and will not return to this branch. . Subways really need to take allergies more seriously especially when it comes to tuna as this has the potential to cause serious problems.
Don't order a pickup, it's a waste of time.Food is ok (you know what you're getting with Subway) although could have given a little bit more veg (especially on my veggie sub) and a bit less marinara sauce on the other (ended up leaking everywhere).Placed two pick-up orders recently for specific times through the Subway app. First one a mid-week evening with no customers in the store. Arrived and had to wait on my sandwich to be made (Philly cheese steak, had disappointingly few peppers) taking a bit longer than usual. Whatever, new starts need time to practice, fine.For the second order, I went to the pickup point to collect (a few minutes later than my collection time). A very busy lunchtime. Took a while before spoken to - whatever, it happens, busy lunchtime. Order not ready - well that's annoying, but I'll let it slip.What's not ok is then saying it will be a few moments and continuing to serve walk-in customers. Had I joined the queue and told them about my order I'd of been in and out in 5-7 minutes with the rate they were serving. I placed an order to avoid any queues. I ended up waiting 17 minutes for my sandwich! Even delivery drivers who arrived after me were being served and on their way before me! Seems the prioritisation is: delivery drivers > walk-in customers > collection orders.I could have taken one of the staff back to my house to make the sandwich, and given them a lift back home before I'd of been passed my sandwich (I live seven minutes away). I could have even placed an order for delivery to a unit next door and received my order quicker. I probably could have even joined the queue to place a completely separate order, two times over, and receive those orders sooner than my allocated time-slot collection.The whole idea of ordering for pickup (according to the app) is to "order ahead & jump the queue". Yes, I literally skipped everyone in the queue, in practice around ten people were served and on their merry way before I received my order, all because my sandwich WASN'T READY FOR THE PICKUP TIME! Such a poor system.Your apologies fall on deaf ears when you can't uphold your end of the transaction and then neglect customer service with poor work prioritisation. No compensation, freebie cookie or good will gesture even offered (dare I asked I'd have probably waited a further eternity). Won't be back to this franchise.
Worst store ever and worst manager I’ve seen. Manager was shouting on his employee’s in front of customers. They have not done any mistake and because of his shouting they were unable to concentrate on the preparation. I felt very uncomfortable with his behaviour. Even my sub was not made properly. I will definitely not recommend this store to anyone. Replace the manager or close the store
Not impressed with the nachos. What I ordered and what I got was not as advertised! Where was the cheese?!
My meatball marinara sub was warm and tasty, reliable subway quality ?
Restaurantji Recommends
This is one of the best Subway's I've been to. Staff extremely friendly and helpful. The place was absolutely spotless. The food was fresh and great choice. Great value for money. Would highly recommend, ⭐⭐⭐Vegetarian options: ExcellentKid-friendliness: ?Wheelchair accessibility: ?
Great service. Friendly staff. Good deals.
Great service. Friendly staff. Good deals.
Got a delivery earlier today, bread was hard and stale at the ends, fillings all over the place, very overpriced ?
Very friendly and helpful. (Cumbernauld branch near burger king.