Christmas dinner booked for a change to cooking. Booked the crooked Glen only because it was 5 minutes walking from home and we could all have a festive drink. Seated and server came and took our drink order, 4 drinks and a bottle of wine. 35 minutes later after no one came with our drinks I had to get up and go and find out the cause of delay. Apparently system hadn’t pushed it through to bar or something like that.Any good server would know to return to their table and check on them also for starters.Starters came, pate was not bad, came with 1 slice of normal toast half cooked on 1 side ( could have been better with oatcakes). Mains course which is self service was ok, Turkey nicely cooked but gammon was a gammon steak I had expected a nice roast ham. Everything else was meh, desert was meh.More than anything was the fact that we couldn’t have a conversation in peace due to the drunken doped out loud mouthed couple behind us and I mean they literally an inch behind us. Trying to rope us in to conversation which we didn’t want to engage but they wouldn’t leave people alone, apparently they complained to staff about their meal or whatever it was and they received a discount due to their complaining. Should have been the decent quiet people that received the discount due to their behaviour which affected all surrounding tables. They were apparently regular customers or she was and apparently complains all the time and gets discount?♀️. What the heck, given the fact that she regularly visits and complains and is always drunk, why did they allow her to make a booking for Christmas Day when other people want to have a nice day?!? Actually beggars belief. Nothing more to add except won’t return. Staff were friendly and we left a good tip as it was Christmas Day and they were giving their day up to serve, but it could have been better after all main course is a buffet and they don’t need to do anything. One final point is plates ?. Why such small plates for a buffet to be served on, you have to option but to pile things on top of each other. Bigger decent food plates is better.Vegetarian options: Very dry piece of non descriptive piece of white stuff passed off as vegetation but no other decent option for vegetation.
Caroline Hay
Food was good. Service excellent. Drinks a little pricey.
Julie Chalmers McKenzie
Food was disgusting. Vegetables were mush, presentation was apawling, no Xmas crackers, toilets filthy. We have met our family here pre Xmas for years but sadly after today experience we will not be retuning.
Colin Ilott
I wad served by Grace, lovely lady was not rushed with my order food was cooked well just how I like ,great beer selection ? would recommend to anyone else who passing
Mac McCaskill
We were welcomed at the entrance and quickly taken to our table.Our server, Grace B, was very attentive and took our drinks order first. Grace returned to explain the Festive Menu options and to take our order.The main festive item is "turkey & all the trimmings" (several other options available).There were several slices of turkey breast meat, stuffing balls, Yorkshire pudding, roast potatoes & parsnips, Brussels sprouts, carrots, peas & a little jug of gravy.£14.99 for 2 courses or add a 3rd course for only another £2.00. Great value!The food was lovely and definitely not skimped on the portions. All items were hot and served in a reasonable time after ordering.The desserts were substantial - we had profiteroles and the ice cream sundaes.Grace was also dressed in a Christmas outfit, which added to the festive occasion for us.We all thoroughly enjoyed our meal & desserts and left a tip for the staff. This was the only minor inconvenience - that the tip couldn't be added to the bill, and had to be paid separately in cash. Fortunately, this wasn't an issue on this occasion.We'll definitely be back.Dietary restrictions: We were asked on arrival, and again when ordering, about any dietary requirements.Parking: There is plenty of free parking all around the building. No problem finding a space.The car park is well-lit during the hours of darkness.Wheelchair accessibility: The restaurant is all on the ground floor with step-free entry.
Jane Harker
The service was shocking. Rude, dismissive staff who just couldn't be bothered! I've been before and thought exactly the same but tried again because I'm a glutton for punishment! Long waits at the bar for drinks only, despite it not even being half full. Will not be
Richard Reynolds
Had the Big Stack burger which was just ok but was disappointed with the size as it looked like it was going to be so much more in the picture as it was glamourised as the best burger on the menu. One of my kids had the vegetarian carvery and it was rotten. Gravy really thin and runny, roast tatties looked like they had freezer burn. Parsnips looked overcooked. Staff were great so a shame to give bad marks.Overall, disappointed though
Tracy Clark
Excellent. We had Katsui Chicken Curry with a side of onion rings & Apple Betty & custard, both were brilliant, best Katsui chicken I've tasted. Thumbs up to our waitress Grace, very pleasant, friendly & service was superb.
Sara Baxter
Festive menu. Burger was dry, heavily overdone. Nice staff but we weren't asked how everything was after the meal so we weren't given an opportunity for feedback. I had a raw potato chip too... starters were disappointing, the one with beef and horseradish sauce barely had any horseradish sauce on it and the Yorkie was too soggy.
Jim Elburn
It's a pub attached to a premiere Inn, so what can I say. The food is edible and the beer cold and drinkable, apart from that there is not much to add.One last thing, the ultimate burger is not very ultimate. This is more a reflection of the unified Brewers Fair menu rather than this one establishment.Ok, maybe two last things ... If you order the macaroni bites, don't expect them to be on the plate after they have been roughly thrown across the table at you.
Ate at this restaurant while working in the area. The standard Brewers Fayre menu was in operation and for a change for me eating at places attached to premier inns there didn't seem to be any items that weren't in stock. The restaurant was nice and clean with friendly staff. Food service was super fast and my starters and main arrived a perfect amount of time apart. I had the mini mac and cheese bites to start with a smothered platter for mains. Everything was cooked perfectly and nice and hot when served. A nice place to eat/drink if you're staying at the hotel next door.
Brian West
Waitress came to my table ten minutes after being seated. Sunday carvery served on a stone cold plate. I can never understand the logic for doing so. So instantly the carvery meats become cold. I opted for a large carvery. This included a bacon wrapped sausage. It was hardly warm. Carrots uncooked and cold. Roast potatoes seriously cremated. Boiled potatoes warm. Cauliflower cheese was hot but was more like potatoes and cheese. Root veg mash was hot. Stuffing cold and tough. Yorkshire pudding was impossible to cut. I visited six tables to find a salt container. Cutlery fine after wiping. Gents toilets -one of the two in use - floor wet. Overflowing used towels. Towel dispenser broken so large paper roll taking up much of one of two basins. Water not stopping running from tap. Could not pay waitress by card. Told to go to bar. I did. Queue of six in front of me but one server. Four staff standing speaking at the kitchen door. I reused the toilet instead of waiting. Have never been tempted to leave a restaurant without paying. Had my server not begged a barmaid to serve me I would have been rather tempted. At 2pm there were no empty vegetable dishes - no parsnips, Mac and cheese, cauliflower, golden roast potatoes (only burnt to a cinder).
Kathleen B
Warm welcome, nice food and served by a lovely lady called Grace, she was really friendly and delivered perfect customer service
AndrewandEleanor
Another enjoyable meal with personal service from the friendly and attentive Grace Great value for money
Ross S
The food wasn’t that bad but the service from Grace was superb she was really great hostesses as she told as about the special offer and was really accommodating
Christmas dinner booked for a change to cooking. Booked the crooked Glen only because it was 5 minutes walking from home and we could all have a festive drink. Seated and server came and took our drink order, 4 drinks and a bottle of wine. 35 minutes later after no one came with our drinks I had to get up and go and find out the cause of delay. Apparently system hadn’t pushed it through to bar or something like that.Any good server would know to return to their table and check on them also for starters.Starters came, pate was not bad, came with 1 slice of normal toast half cooked on 1 side ( could have been better with oatcakes). Mains course which is self service was ok, Turkey nicely cooked but gammon was a gammon steak I had expected a nice roast ham. Everything else was meh, desert was meh.More than anything was the fact that we couldn’t have a conversation in peace due to the drunken doped out loud mouthed couple behind us and I mean they literally an inch behind us. Trying to rope us in to conversation which we didn’t want to engage but they wouldn’t leave people alone, apparently they complained to staff about their meal or whatever it was and they received a discount due to their complaining. Should have been the decent quiet people that received the discount due to their behaviour which affected all surrounding tables. They were apparently regular customers or she was and apparently complains all the time and gets discount?♀️. What the heck, given the fact that she regularly visits and complains and is always drunk, why did they allow her to make a booking for Christmas Day when other people want to have a nice day?!? Actually beggars belief. Nothing more to add except won’t return. Staff were friendly and we left a good tip as it was Christmas Day and they were giving their day up to serve, but it could have been better after all main course is a buffet and they don’t need to do anything. One final point is plates ?. Why such small plates for a buffet to be served on, you have to option but to pile things on top of each other. Bigger decent food plates is better.Vegetarian options: Very dry piece of non descriptive piece of white stuff passed off as vegetation but no other decent option for vegetation.
Food was good. Service excellent. Drinks a little pricey.
Food was disgusting. Vegetables were mush, presentation was apawling, no Xmas crackers, toilets filthy. We have met our family here pre Xmas for years but sadly after today experience we will not be retuning.
I wad served by Grace, lovely lady was not rushed with my order food was cooked well just how I like ,great beer selection ? would recommend to anyone else who passing
We were welcomed at the entrance and quickly taken to our table.Our server, Grace B, was very attentive and took our drinks order first. Grace returned to explain the Festive Menu options and to take our order.The main festive item is "turkey & all the trimmings" (several other options available).There were several slices of turkey breast meat, stuffing balls, Yorkshire pudding, roast potatoes & parsnips, Brussels sprouts, carrots, peas & a little jug of gravy.£14.99 for 2 courses or add a 3rd course for only another £2.00. Great value!The food was lovely and definitely not skimped on the portions. All items were hot and served in a reasonable time after ordering.The desserts were substantial - we had profiteroles and the ice cream sundaes.Grace was also dressed in a Christmas outfit, which added to the festive occasion for us.We all thoroughly enjoyed our meal & desserts and left a tip for the staff. This was the only minor inconvenience - that the tip couldn't be added to the bill, and had to be paid separately in cash. Fortunately, this wasn't an issue on this occasion.We'll definitely be back.Dietary restrictions: We were asked on arrival, and again when ordering, about any dietary requirements.Parking: There is plenty of free parking all around the building. No problem finding a space.The car park is well-lit during the hours of darkness.Wheelchair accessibility: The restaurant is all on the ground floor with step-free entry.
The service was shocking. Rude, dismissive staff who just couldn't be bothered! I've been before and thought exactly the same but tried again because I'm a glutton for punishment! Long waits at the bar for drinks only, despite it not even being half full. Will not be
Had the Big Stack burger which was just ok but was disappointed with the size as it looked like it was going to be so much more in the picture as it was glamourised as the best burger on the menu. One of my kids had the vegetarian carvery and it was rotten. Gravy really thin and runny, roast tatties looked like they had freezer burn. Parsnips looked overcooked. Staff were great so a shame to give bad marks.Overall, disappointed though
Excellent. We had Katsui Chicken Curry with a side of onion rings & Apple Betty & custard, both were brilliant, best Katsui chicken I've tasted. Thumbs up to our waitress Grace, very pleasant, friendly & service was superb.
Festive menu. Burger was dry, heavily overdone. Nice staff but we weren't asked how everything was after the meal so we weren't given an opportunity for feedback. I had a raw potato chip too... starters were disappointing, the one with beef and horseradish sauce barely had any horseradish sauce on it and the Yorkie was too soggy.
It's a pub attached to a premiere Inn, so what can I say. The food is edible and the beer cold and drinkable, apart from that there is not much to add.One last thing, the ultimate burger is not very ultimate. This is more a reflection of the unified Brewers Fair menu rather than this one establishment.Ok, maybe two last things ... If you order the macaroni bites, don't expect them to be on the plate after they have been roughly thrown across the table at you.
Restaurantji Recommends
Ate at this restaurant while working in the area. The standard Brewers Fayre menu was in operation and for a change for me eating at places attached to premier inns there didn't seem to be any items that weren't in stock. The restaurant was nice and clean with friendly staff. Food service was super fast and my starters and main arrived a perfect amount of time apart. I had the mini mac and cheese bites to start with a smothered platter for mains. Everything was cooked perfectly and nice and hot when served. A nice place to eat/drink if you're staying at the hotel next door.
Waitress came to my table ten minutes after being seated. Sunday carvery served on a stone cold plate. I can never understand the logic for doing so. So instantly the carvery meats become cold. I opted for a large carvery. This included a bacon wrapped sausage. It was hardly warm. Carrots uncooked and cold. Roast potatoes seriously cremated. Boiled potatoes warm. Cauliflower cheese was hot but was more like potatoes and cheese. Root veg mash was hot. Stuffing cold and tough. Yorkshire pudding was impossible to cut. I visited six tables to find a salt container. Cutlery fine after wiping. Gents toilets -one of the two in use - floor wet. Overflowing used towels. Towel dispenser broken so large paper roll taking up much of one of two basins. Water not stopping running from tap. Could not pay waitress by card. Told to go to bar. I did. Queue of six in front of me but one server. Four staff standing speaking at the kitchen door. I reused the toilet instead of waiting. Have never been tempted to leave a restaurant without paying. Had my server not begged a barmaid to serve me I would have been rather tempted. At 2pm there were no empty vegetable dishes - no parsnips, Mac and cheese, cauliflower, golden roast potatoes (only burnt to a cinder).
Warm welcome, nice food and served by a lovely lady called Grace, she was really friendly and delivered perfect customer service
Another enjoyable meal with personal service from the friendly and attentive Grace Great value for money
The food wasn’t that bad but the service from Grace was superb she was really great hostesses as she told as about the special offer and was really accommodating