Typical Costa but with a view of the Castle and Museum. The downside is that this cafe is never warm when cold outside. If you need to warm up, go elsewhere.
K Pomph
The customer service here was great. The staff who served me and made my drink were lovely. Also, I didn't wait long. My strawberry and cream frappé was delicious. Also, has a brilliant view of Princes Street.
Andrew
I went to visit the shop today and had probably the single worst customer service ever. It seemed like the staff did not want to be there, nor did it seem like they wanted to serve. When i asked for my coffee it wasnt in a nice manner, it was blunt and felt incredibly forced. When my coffee was made, i had no idea who was serving me and the coffee was slammed in front of me causing the coffee to fly out of the lid and land on my jacket. I work in customer service in Edinburgh and i have never and will never treat any customers this way. I also was not asked if there was anything else i needed and felt rushed out of the shop. I eventually got what i asked for however but it was the manner of which I it was given to me. I was already having a rough day and I'll be honest, that nearly made me cry. Thanks a lot.
Thalie Konstantinidis
Great view of the castle!
Caitlin Jones
Costalot - of cash (as the card machine never seems to work)This place isn't as good as most costas, 2 flights of stairs just to get into the shop and if you need the toilet, you'll have to walk up another flight of stairs and input a code (that you can only get by making a purchase). The toilets are dark and filthy with no hand soap, so I can see why they're hidden from non paying customers. Seeing the state of them would make you not spend a penny.On a positive note, the biscoff cheesecake was spot on, and so was the hot milkshake. The watermelon cooler was nice and refreshing. Staff were really nice and patient, and the view is stunning. For these reasons this costa is worthy of 3 stars.
Leigh Campbell-Baker
Toilets
Maya
Drinks were good although a little too sweet. One barista rubbed his elbow hair all over the coffee cups. I don’t expect this kind of behaviour from an adult! Please train your baristas well next time!
Jairo Carreno
Costa Smosta. Rip off cafe Bang in central Edinburgh. Understaffed and chaotic at times. The only saving grace is the view. Staff are great, sadly used to their limits.
Sogheetha Matti
After ordering, I tried to pay with my card, and the device said it was declined, and tried another time to pay around £30. After checking my bank account, it turned out they charged me twice!
Alexander Inglis
Wow.Great fun to be had here.Coffee excellent.Had to the toilet code and ended up in the ladies.Parking: No way.Wheelchair accessibility: Impossible.
most tables left with previous customers food on leaving next customer to sit with dirty plates and trays, staff should stay on top of this more
Tracey Watson
Awful weak black coffee.Nasty expensive pink grapefruit and yuzu sweet and tasted of artificial sweetener.Dirty toilets which are disgracefulStaff lovely,You are really just paying for the view and location.Wheelchair accessibility: No facilities
Zoltán Dr. Bangó
Dirty so much, the staff put my spoon on the dirty table, the coffee was terrible.I got indigestion (literally), I spent my first day of holiday in the hotel.
Nevyana Nikolova
Cosy Cafeteria is one of my favourite ☕??
Alejandra Rodríguez
Shout out to Freya, who attended on the till. She was so bright and good that it made me smile. My coffee was just as I ordered it, so I'm also happy about that. Keep up the great job!
Typical Costa but with a view of the Castle and Museum. The downside is that this cafe is never warm when cold outside. If you need to warm up, go elsewhere.
The customer service here was great. The staff who served me and made my drink were lovely. Also, I didn't wait long. My strawberry and cream frappé was delicious. Also, has a brilliant view of Princes Street.
I went to visit the shop today and had probably the single worst customer service ever. It seemed like the staff did not want to be there, nor did it seem like they wanted to serve. When i asked for my coffee it wasnt in a nice manner, it was blunt and felt incredibly forced. When my coffee was made, i had no idea who was serving me and the coffee was slammed in front of me causing the coffee to fly out of the lid and land on my jacket. I work in customer service in Edinburgh and i have never and will never treat any customers this way. I also was not asked if there was anything else i needed and felt rushed out of the shop. I eventually got what i asked for however but it was the manner of which I it was given to me. I was already having a rough day and I'll be honest, that nearly made me cry. Thanks a lot.
Great view of the castle!
Costalot - of cash (as the card machine never seems to work)This place isn't as good as most costas, 2 flights of stairs just to get into the shop and if you need the toilet, you'll have to walk up another flight of stairs and input a code (that you can only get by making a purchase). The toilets are dark and filthy with no hand soap, so I can see why they're hidden from non paying customers. Seeing the state of them would make you not spend a penny.On a positive note, the biscoff cheesecake was spot on, and so was the hot milkshake. The watermelon cooler was nice and refreshing. Staff were really nice and patient, and the view is stunning. For these reasons this costa is worthy of 3 stars.
Toilets
Drinks were good although a little too sweet. One barista rubbed his elbow hair all over the coffee cups. I don’t expect this kind of behaviour from an adult! Please train your baristas well next time!
Costa Smosta. Rip off cafe Bang in central Edinburgh. Understaffed and chaotic at times. The only saving grace is the view. Staff are great, sadly used to their limits.
After ordering, I tried to pay with my card, and the device said it was declined, and tried another time to pay around £30. After checking my bank account, it turned out they charged me twice!
Wow.Great fun to be had here.Coffee excellent.Had to the toilet code and ended up in the ladies.Parking: No way.Wheelchair accessibility: Impossible.
Restaurantji Recommends
most tables left with previous customers food on leaving next customer to sit with dirty plates and trays, staff should stay on top of this more
Awful weak black coffee.Nasty expensive pink grapefruit and yuzu sweet and tasted of artificial sweetener.Dirty toilets which are disgracefulStaff lovely,You are really just paying for the view and location.Wheelchair accessibility: No facilities
Dirty so much, the staff put my spoon on the dirty table, the coffee was terrible.I got indigestion (literally), I spent my first day of holiday in the hotel.
Cosy Cafeteria is one of my favourite ☕??
Shout out to Freya, who attended on the till. She was so bright and good that it made me smile. My coffee was just as I ordered it, so I'm also happy about that. Keep up the great job!