** Drive thru review - Service was absolutely shocking! Three members of staff on duty trying to manage the drive thru, instore customers and preparing orders for both. Two of the staff were on the go slow while the young girl was trying to remain calm and pick up the slack! My order took ages and was on the verge of asking for a refund ! It wasnt overly busy so think the issue was just not enough staff!I love Starbucks but its really put me off this branch!
shaynemacfaull
This place sucked so bad. Waited a lifetime in the que, thought we were going to be there until NEXT new year. We eventually got our order taken, waited another lifetime for something to happen, nothing did, no order to be seen so we left feeling very dismayed.
gary s
Went for a stroll for a coffee on a very cold day only to be met with the news when I arrived that my dog was no longer welcome in starbucks anymore since they moved across the road , wont be back how short sighted off the management to alter there policy just because they have a new shiny shop , think my dog is much better behaved and leaves no mess unlike some of the other customers
Fabian Martin
Cute Starbucks but not a fan of the eggnog latte
elizabeth hedderwick
Had to wait half an hour for my coffee and they didn’t even get my order right!
countryquine1
Visited for a coffee and some breakfast on Saturday Morning. Went into the store as we needed to use the facilities and wish we never. The place was filthy. Floor sticky and dirty, all the tables were dirty, condiments area, sticky and filthy, toilets, filthy!!! Never been so such a dirty place in a long time. Won’t be back! Disgusting
louise rimmer
Attitude of staff shocking , hot food cold , worst Starbucks I have ever been in .
Sheila H
Very friendly staff and quick efficient service. It's a very friendly place and is kept very clean and tidy at all times
Darren Stadames
First time in the relocated shop in Elgin. Really nice space, clean and the usually great coffee n cakes. Thanks ?
Mark Mark
Great friendly staff. Always happy to help make my coffee just how I like it
Great coffees, had a wait for drinks, the format of the shop is wrong and encouraged me to start my trip at the end of the line. Shop layout is backwards.
Janet W
NO DOGS ALLOWED! A great dog friendly place has now become so unwelcoming. Such short sightedness of the management, not the staff. Another customer who will not return.
Maldwyn W
We have very much enjoyed Starbucks in Elgin which has recently moved location, it is just opposite the old Starbucks. Whenever we are in Elgin we always have our two dogs with us and they have always been welcome, until now. We walked in to be politely informed that dogs are no longer welcome but we could sit outside, it was raining. Sadly the end of an era. This is very much against the prevailing trend, as many Starbucks do accept dogs. We are very disappointed and needless to say we won’t be back unless you reverse your policy. Commercially I believe that it is shortsighted and the wrong approach.
I5206BXkevind
I wanted to check out the all New and Improved premises on the Elgin High Street and overall I must say I’m disappointed….why? The old Starbucks logo remains on the building opposite so confusing for any visiting tourists. The doors to the new building are the main issue when considering people with any disabilities like in a wheelchair or perhaps someone frail. I’m 6ft 3 and above average build but couldn’t help but notice how heavy the doors were; there is now no disabled access button like the older building had so a shock considering it’s a brand new outfit for Starbucks with their global presence. Anyone with a disability will certainly struggle to enter the building. Entering the building I needed to pop to the loo and was disappointed to find 2 toilets out of order and only option to use the disabled toilet. Using the disabled toilet it was very spacious but the sink was very close to the toilet so I couldn’t imagine how difficult it must be for a disabled wheelchair user to negotiate around. Service; I ordered a Caramel Latte Medium and was shocked to pay £4:05p not a strong presence of coffee but did taste good and it was service with a smile and didn’t have to wait long. Walking in between tables to get to start of queue was also weird . The layout of the shop was odd and again I can only imagine how difficult it must be for wheelchair users. It would be interesting ? to find out how a person with disabilities would feel about their experience of such a big Coffee worldwide franchise.
Edward Pattinson
Nice stop off while shopping. I came back to update this review. The cafe have changed location to across the road. The staff were excellent super friendly and helpful. Keep up the good work.
** Drive thru review - Service was absolutely shocking! Three members of staff on duty trying to manage the drive thru, instore customers and preparing orders for both. Two of the staff were on the go slow while the young girl was trying to remain calm and pick up the slack! My order took ages and was on the verge of asking for a refund ! It wasnt overly busy so think the issue was just not enough staff!I love Starbucks but its really put me off this branch!
This place sucked so bad. Waited a lifetime in the que, thought we were going to be there until NEXT new year. We eventually got our order taken, waited another lifetime for something to happen, nothing did, no order to be seen so we left feeling very dismayed.
Went for a stroll for a coffee on a very cold day only to be met with the news when I arrived that my dog was no longer welcome in starbucks anymore since they moved across the road , wont be back how short sighted off the management to alter there policy just because they have a new shiny shop , think my dog is much better behaved and leaves no mess unlike some of the other customers
Cute Starbucks but not a fan of the eggnog latte
Had to wait half an hour for my coffee and they didn’t even get my order right!
Visited for a coffee and some breakfast on Saturday Morning. Went into the store as we needed to use the facilities and wish we never. The place was filthy. Floor sticky and dirty, all the tables were dirty, condiments area, sticky and filthy, toilets, filthy!!! Never been so such a dirty place in a long time. Won’t be back! Disgusting
Attitude of staff shocking , hot food cold , worst Starbucks I have ever been in .
Very friendly staff and quick efficient service. It's a very friendly place and is kept very clean and tidy at all times
First time in the relocated shop in Elgin. Really nice space, clean and the usually great coffee n cakes. Thanks ?
Great friendly staff. Always happy to help make my coffee just how I like it
Restaurantji Recommends
Great coffees, had a wait for drinks, the format of the shop is wrong and encouraged me to start my trip at the end of the line. Shop layout is backwards.
NO DOGS ALLOWED! A great dog friendly place has now become so unwelcoming. Such short sightedness of the management, not the staff. Another customer who will not return.
We have very much enjoyed Starbucks in Elgin which has recently moved location, it is just opposite the old Starbucks. Whenever we are in Elgin we always have our two dogs with us and they have always been welcome, until now. We walked in to be politely informed that dogs are no longer welcome but we could sit outside, it was raining. Sadly the end of an era. This is very much against the prevailing trend, as many Starbucks do accept dogs. We are very disappointed and needless to say we won’t be back unless you reverse your policy. Commercially I believe that it is shortsighted and the wrong approach.
I wanted to check out the all New and Improved premises on the Elgin High Street and overall I must say I’m disappointed….why? The old Starbucks logo remains on the building opposite so confusing for any visiting tourists. The doors to the new building are the main issue when considering people with any disabilities like in a wheelchair or perhaps someone frail. I’m 6ft 3 and above average build but couldn’t help but notice how heavy the doors were; there is now no disabled access button like the older building had so a shock considering it’s a brand new outfit for Starbucks with their global presence. Anyone with a disability will certainly struggle to enter the building. Entering the building I needed to pop to the loo and was disappointed to find 2 toilets out of order and only option to use the disabled toilet. Using the disabled toilet it was very spacious but the sink was very close to the toilet so I couldn’t imagine how difficult it must be for a disabled wheelchair user to negotiate around. Service; I ordered a Caramel Latte Medium and was shocked to pay £4:05p not a strong presence of coffee but did taste good and it was service with a smile and didn’t have to wait long. Walking in between tables to get to start of queue was also weird . The layout of the shop was odd and again I can only imagine how difficult it must be for wheelchair users. It would be interesting ? to find out how a person with disabilities would feel about their experience of such a big Coffee worldwide franchise.
Nice stop off while shopping. I came back to update this review. The cafe have changed location to across the road. The staff were excellent super friendly and helpful. Keep up the good work.