genuinely awful place. give you coffee scalding hot like it’s a massive coffee chain do they not know coffee shouldn’t be boiled. got it remade and it was disgusting still, bitter yet tasteless? and staff not happy to remake.
Clara G
The two "baristas" serving on Thursday 28th Dec at 8.45 a.m. need retrained immediately. Rude doesn't cover it. Tables dirty. Fridge not stocked. Milk delivery lying out on the floor while staff stood around on phones. My hot drink was freezing.
Catherine Muir
Poor show this cafe Nero . Two girls serving seem so uninterested actually they ended up sitting yapping at a table rather than serve leaving one girl to serve . Who ever cleans this place needs sacked . Rug as you come in is filthy cover in cobwebs could you believe. Worse cafe Nero I have ever been in and I have been in a few .The staff need training for sure .The place need scrubbing.
marmal320
Nice to sit and relax if you can get a window seat.
Angie G
I like Cafe Nero's coffee, and I like they take their time to make a proper coffee, but since the pandemic I noticed that they are permanently under staff. I go to take my coffee every week at lunch time and there is always a queu, I have limited time and I can't wait 15m o more for my coffee between the queue and the making of the coffe. It's not acceptable and I won't support a company that exploits their employees and wastes my precious time.
Melanie H
Staff were rude, distracted and proceeded to spell out words when they couldn't hear me. To further embarass me. They were too busy talking about their gym session that they rolled their eyes when they couldnt hear me try to understand what they were asking as it was busy and loud. As someone who is autistic, i was particularly insulted when i asked for decaf and they gave me full coffee. They didnt care to check. Wont be back.
Ryan Jenkins
Declan just cares about the customers! I arrived super early in the morning and the Almond croissants were in the oven still so I got something else. He remembered and as soon as they were ready after I finished he gave me one for the road!This is just going the extra mile and a what an awesome guy!
Sophie Kayembe
me and my flatmate came in for lunch and we’re both students. I had applied for the student discount via the app but it wasn’t showing so I had asked the baristas at the counter for help. Me and my flatmate made a small joke along the lines of “sorry if we’re being an inconvenience” and the barista immediately went “you are.” This was proceeded with the person serving us rolling her eyes at us whist we tried to get the student discount to work and doing the same again when greeting another customer. We felt totally unwelcome from the jump and the attitudes that we were subjected to just because we didn’t know how their system worked was really out of order. The only saving Grace was the things that we had ordered and even then it wasn’t that great. Though the person that had been rude to us was a barista in training (which I doesn’t make it any better but gives context.) there was a fully trained barista working with her as well and she gave us no helpful information whatsoever. We were treated like nuances by people that even forgot a part of our order and then had the cheek to see if we had payed for it though all parties were present when we ordered.
Katrinne Tuazon
Never had an issue with the staffs and I’ve been going to this Caffè Nero for years. The black girl who was working today at around 5:56pm was very rude, and clearly did not want to be there. Her fellow colleague was also the same. I understand that it was almost closing time, but doesn’t justify the rudeness I encountered today. Management, please speak to your staffs (who were working until close today) and train them with basic customer service.
Mark Cowan
I always order for a click and collect for when I get off the train to save waiting. They either don't realise there is a click and collect as the ipad isn't turned on or they don't have the necessary ingredients and extras that I add to my order. Really poor. Need to ensure that if certain items aren't in stock that the app us updated to reflect this. If I pay for marshmallows I expect to get them. Too much hassle asking for 25p refund. I only realise I don't have them when I'm sitting at my desk in work. Makes forlong day with no marshmallows. Come on guys lets do better.
The girl with black hair was not friendly and had an attitude, consistently mumbling her way trough simple conversation. When asked to repeat herself she rolled her eyes.I’m not scottish, however my partner is and neither of us were able to decipher the alien language that she was speaking.
genuinely awful place. give you coffee scalding hot like it’s a massive coffee chain do they not know coffee shouldn’t be boiled. got it remade and it was disgusting still, bitter yet tasteless? and staff not happy to remake.
The two "baristas" serving on Thursday 28th Dec at 8.45 a.m. need retrained immediately. Rude doesn't cover it. Tables dirty. Fridge not stocked. Milk delivery lying out on the floor while staff stood around on phones. My hot drink was freezing.
Poor show this cafe Nero . Two girls serving seem so uninterested actually they ended up sitting yapping at a table rather than serve leaving one girl to serve . Who ever cleans this place needs sacked . Rug as you come in is filthy cover in cobwebs could you believe. Worse cafe Nero I have ever been in and I have been in a few .The staff need training for sure .The place need scrubbing.
Nice to sit and relax if you can get a window seat.
I like Cafe Nero's coffee, and I like they take their time to make a proper coffee, but since the pandemic I noticed that they are permanently under staff. I go to take my coffee every week at lunch time and there is always a queu, I have limited time and I can't wait 15m o more for my coffee between the queue and the making of the coffe. It's not acceptable and I won't support a company that exploits their employees and wastes my precious time.
Staff were rude, distracted and proceeded to spell out words when they couldn't hear me. To further embarass me. They were too busy talking about their gym session that they rolled their eyes when they couldnt hear me try to understand what they were asking as it was busy and loud. As someone who is autistic, i was particularly insulted when i asked for decaf and they gave me full coffee. They didnt care to check. Wont be back.
Declan just cares about the customers! I arrived super early in the morning and the Almond croissants were in the oven still so I got something else. He remembered and as soon as they were ready after I finished he gave me one for the road!This is just going the extra mile and a what an awesome guy!
me and my flatmate came in for lunch and we’re both students. I had applied for the student discount via the app but it wasn’t showing so I had asked the baristas at the counter for help. Me and my flatmate made a small joke along the lines of “sorry if we’re being an inconvenience” and the barista immediately went “you are.” This was proceeded with the person serving us rolling her eyes at us whist we tried to get the student discount to work and doing the same again when greeting another customer. We felt totally unwelcome from the jump and the attitudes that we were subjected to just because we didn’t know how their system worked was really out of order. The only saving Grace was the things that we had ordered and even then it wasn’t that great. Though the person that had been rude to us was a barista in training (which I doesn’t make it any better but gives context.) there was a fully trained barista working with her as well and she gave us no helpful information whatsoever. We were treated like nuances by people that even forgot a part of our order and then had the cheek to see if we had payed for it though all parties were present when we ordered.
Never had an issue with the staffs and I’ve been going to this Caffè Nero for years. The black girl who was working today at around 5:56pm was very rude, and clearly did not want to be there. Her fellow colleague was also the same. I understand that it was almost closing time, but doesn’t justify the rudeness I encountered today. Management, please speak to your staffs (who were working until close today) and train them with basic customer service.
I always order for a click and collect for when I get off the train to save waiting. They either don't realise there is a click and collect as the ipad isn't turned on or they don't have the necessary ingredients and extras that I add to my order. Really poor. Need to ensure that if certain items aren't in stock that the app us updated to reflect this. If I pay for marshmallows I expect to get them. Too much hassle asking for 25p refund. I only realise I don't have them when I'm sitting at my desk in work. Makes forlong day with no marshmallows. Come on guys lets do better.
Restaurantji Recommends
The girl with black hair was not friendly and had an attitude, consistently mumbling her way trough simple conversation. When asked to repeat herself she rolled her eyes.I’m not scottish, however my partner is and neither of us were able to decipher the alien language that she was speaking.
Unfriendly and very rude staff.
Always a great place for a coffee
Coffee brewed well, friendly staff ☕️
Bad customer service, last coffee place to go to