Cozy ambiance, exceptional coffee, and friendly staff make this coffee shop a must-visit. The rich, aromatic brews and delightful pastries create a perfect retreat for any coffee enthusiast. I love spending time here.
Cabndanx
Never have I experienced in a cafe such disgraceful service as I did today. This wasn't from a young member of staff having a bad day this was the owner of the cafe! No wonder the responses to other bad reviews are so hostile. After ordering soups and cold drinks for lunch having a catch up with a friend, I had felt uneasy that the plates and bowls were cleared from the table when we still had drinks but presumed perhaps they like to be efficient when customers finish their meals, a few moments later they were back to clear my friends glass as she had finished her drink, I was still finishing mine. We had intended to get coffee and cakes but before we could do so the owner of the cafe came and told us rather abruptly we should leave as others were wanting the table, we mentioned our intention to get coffees but by that time we didn't want to stay in such an unwelcoming place. Sadly, this was not the worst of it. Upon leaving, I asked for the man's name, which he refussed to give me and when asked why I wanted it, told me to ''put your review on trip adviser, you were clearly finished and being selfish''. No apology was made for making us feel unwelcome or for how the situation had been approached, just told ''you we're clearly finished'', multiple times, tried explaining we weren't, but we're cut off mid sentence each time telling us we were and him walking away from us. Having been told by this 'gentleman' he was the manager, I asked one of the staff members how I contact the owner to make a complaint, I was then told he is actually the owner and not the manager (as he told me) and to direct any complaints to the website, before again he came over shouting "you had finished". Needless to say, that would be a waste of time as would be dealt with by same individual. I fully accept during busy times, they may wish for customers to vacate their tables once they were finished, however we were not finished. But what made this whole situation worse, was the complete lack of customer service or apology that the incident should have been handled differently. I have never been spoken to, by anyone in the service industry, like this ever, an absolute disgrace!! If you haven't already, I suggest you read all management responses to previous reviews, how can so many people say the same thing and all be wrong? Perhaps maybe it's the lack of customer service which is the issue
Helen MacGlashan
Very dissatisfied at the fact my friend was charged a ridiculous amount for a mug of hot water. We often visit here in large groups, several times a week. But after this weeks disappointment we definitely won't be back!
Stáňa B.
Such a cute cosy place with so many yummy treats for your breakfast and very tasty ChaiLatte. Loved it.
Heather Thomas
Efficient and friendly staff, gorgeous food and a good buzz about the place. We had soup and half a sandwich each, which was really tasty and satisfying. Staff looked like they enjoyed their jobs and there was a nice camaraderie between them.
Johnlobster
Went here for lunch when visiting Inverness for the day. We had sandwiches and cakes which were excellent. Very pleasant staff. Loved it.
Carlson Stübe
The food is really good, but the coffee could be better. Although the food is really good, the price is a lot higher than it should be. We payed as much as if we had gone to a restaurant. Furthermore, they have a no-laptop policy which is really annoying. If you have a lot of money to spend and no work to do, this place is nice but for students this place is not suitedEdit: Since there seems to be a misunderstanding, I want to clarify some aspects. We were not wearing headphones (in fact, we did not even have them on us) and after the waitress told us to go, we left after finishing our last drink. The fact that we only had small coffees is not true and to be honest I don't understand why they should say that because the food was the only thing that I would really recommend. After having a look at the owner's others replies, I have to admit that it seems to be a common trope to deffimate the customers that give rather bad reviews. Since the replies are riddled with spelling mistakes and quite frankly very polemic, I guess that they are written by a bot. I would advise Coffee Affair to rethink its reply strategy.
Raymond Lehnhoff
Cute little coffee/snack shop. They don't allow people to use laptops inside the shop, but there's a sign indicating that at the door.
megang150
We had breakfast here one early morning before a tour and we were very pleased. Service was quick, cute and casual atmosphere, food and coffee excellent. I gave only 4 stars because there are no gluten-free options on the menu. I ended up ordering eggs benedict without the hollandaise and without the English muffin- it was more "gluten-friendly" as they prepare all the food on the same surface. The eggs and bacon and salad that came with it were very good and my husband said his smoked salmon croissant and eggs benedict were top-notch.
190julianej
Fantastic cafe. Great quality food, amazing coffee and cakes. Friendly and very efficient staff. Ambience very relaxing and cozy. I definitely recommend this place for a breakfast or a lunch.
A great find on our visit to Inverness. The staff were very friendly and welcoming. I had a tomato and mozzarella pesto panini it was delicious, with a nice big cappuccino ☕️ comfy seats, clean toilets, well worth a visit if you're hungry and thirsty.
Micheal Gray
I had a lovely server called Emma who was very kind and helpful when recommending me food to eat. She told me what was part of the meal deal and was pleasant to talk to. I hope to visit again soon!
Daniel Cronin
Absolutely loved this place. The food is first class, as is the friendly service. Beware, the cakes are delightful, and their coffee is the best we've had in the UK ?
Laura McAlpine
I met a friend for a quick lunch on a Sunday. The staff was friendly and helpful to all who walked in the door. I currently live in Glasgow but was on a weekend away to Nairn. My friend lives in Inverness, so this was a great location for us to meet.I ordered egg mayo on brown bread and it was just right! It was fresh, plentiful (sometimes the filling is skimpy, but not here) and a Flat White coffee. The sandwich came with a little side salad, too. Just enough for mid-day.I loved the quaint decor/atmosphere and most tables were in use from solo diners, to variety groups of two or more and families. If time permitted, I would have lingerred all day catching up with my friend.I will visit again for sure!
Maddy Coulter
The food was good. Ordering was confusing as the sign asking to order at a different counter was facing the staff, not the customers. Other than that we paid for an eggs Benedict with smoked salmon only to get one without any, while paying the cost of the smoked salmon (a few pounds extra)
Cozy ambiance, exceptional coffee, and friendly staff make this coffee shop a must-visit. The rich, aromatic brews and delightful pastries create a perfect retreat for any coffee enthusiast. I love spending time here.
Never have I experienced in a cafe such disgraceful service as I did today. This wasn't from a young member of staff having a bad day this was the owner of the cafe! No wonder the responses to other bad reviews are so hostile. After ordering soups and cold drinks for lunch having a catch up with a friend, I had felt uneasy that the plates and bowls were cleared from the table when we still had drinks but presumed perhaps they like to be efficient when customers finish their meals, a few moments later they were back to clear my friends glass as she had finished her drink, I was still finishing mine. We had intended to get coffee and cakes but before we could do so the owner of the cafe came and told us rather abruptly we should leave as others were wanting the table, we mentioned our intention to get coffees but by that time we didn't want to stay in such an unwelcoming place. Sadly, this was not the worst of it. Upon leaving, I asked for the man's name, which he refussed to give me and when asked why I wanted it, told me to ''put your review on trip adviser, you were clearly finished and being selfish''. No apology was made for making us feel unwelcome or for how the situation had been approached, just told ''you we're clearly finished'', multiple times, tried explaining we weren't, but we're cut off mid sentence each time telling us we were and him walking away from us. Having been told by this 'gentleman' he was the manager, I asked one of the staff members how I contact the owner to make a complaint, I was then told he is actually the owner and not the manager (as he told me) and to direct any complaints to the website, before again he came over shouting "you had finished". Needless to say, that would be a waste of time as would be dealt with by same individual. I fully accept during busy times, they may wish for customers to vacate their tables once they were finished, however we were not finished. But what made this whole situation worse, was the complete lack of customer service or apology that the incident should have been handled differently. I have never been spoken to, by anyone in the service industry, like this ever, an absolute disgrace!! If you haven't already, I suggest you read all management responses to previous reviews, how can so many people say the same thing and all be wrong? Perhaps maybe it's the lack of customer service which is the issue
Very dissatisfied at the fact my friend was charged a ridiculous amount for a mug of hot water. We often visit here in large groups, several times a week. But after this weeks disappointment we definitely won't be back!
Such a cute cosy place with so many yummy treats for your breakfast and very tasty ChaiLatte. Loved it.
Efficient and friendly staff, gorgeous food and a good buzz about the place. We had soup and half a sandwich each, which was really tasty and satisfying. Staff looked like they enjoyed their jobs and there was a nice camaraderie between them.
Went here for lunch when visiting Inverness for the day. We had sandwiches and cakes which were excellent. Very pleasant staff. Loved it.
The food is really good, but the coffee could be better. Although the food is really good, the price is a lot higher than it should be. We payed as much as if we had gone to a restaurant. Furthermore, they have a no-laptop policy which is really annoying. If you have a lot of money to spend and no work to do, this place is nice but for students this place is not suitedEdit: Since there seems to be a misunderstanding, I want to clarify some aspects. We were not wearing headphones (in fact, we did not even have them on us) and after the waitress told us to go, we left after finishing our last drink. The fact that we only had small coffees is not true and to be honest I don't understand why they should say that because the food was the only thing that I would really recommend. After having a look at the owner's others replies, I have to admit that it seems to be a common trope to deffimate the customers that give rather bad reviews. Since the replies are riddled with spelling mistakes and quite frankly very polemic, I guess that they are written by a bot. I would advise Coffee Affair to rethink its reply strategy.
Cute little coffee/snack shop. They don't allow people to use laptops inside the shop, but there's a sign indicating that at the door.
We had breakfast here one early morning before a tour and we were very pleased. Service was quick, cute and casual atmosphere, food and coffee excellent. I gave only 4 stars because there are no gluten-free options on the menu. I ended up ordering eggs benedict without the hollandaise and without the English muffin- it was more "gluten-friendly" as they prepare all the food on the same surface. The eggs and bacon and salad that came with it were very good and my husband said his smoked salmon croissant and eggs benedict were top-notch.
Fantastic cafe. Great quality food, amazing coffee and cakes. Friendly and very efficient staff. Ambience very relaxing and cozy. I definitely recommend this place for a breakfast or a lunch.
Restaurantji Recommends
A great find on our visit to Inverness. The staff were very friendly and welcoming. I had a tomato and mozzarella pesto panini it was delicious, with a nice big cappuccino ☕️ comfy seats, clean toilets, well worth a visit if you're hungry and thirsty.
I had a lovely server called Emma who was very kind and helpful when recommending me food to eat. She told me what was part of the meal deal and was pleasant to talk to. I hope to visit again soon!
Absolutely loved this place. The food is first class, as is the friendly service. Beware, the cakes are delightful, and their coffee is the best we've had in the UK ?
I met a friend for a quick lunch on a Sunday. The staff was friendly and helpful to all who walked in the door. I currently live in Glasgow but was on a weekend away to Nairn. My friend lives in Inverness, so this was a great location for us to meet.I ordered egg mayo on brown bread and it was just right! It was fresh, plentiful (sometimes the filling is skimpy, but not here) and a Flat White coffee. The sandwich came with a little side salad, too. Just enough for mid-day.I loved the quaint decor/atmosphere and most tables were in use from solo diners, to variety groups of two or more and families. If time permitted, I would have lingerred all day catching up with my friend.I will visit again for sure!
The food was good. Ordering was confusing as the sign asking to order at a different counter was facing the staff, not the customers. Other than that we paid for an eggs Benedict with smoked salmon only to get one without any, while paying the cost of the smoked salmon (a few pounds extra)