Today I had order a medium hot chocolate and received a small I understand that it was quite busy and mistakes are made I pointed this out to the lady with blue hair in a polite manner. I then received in a very rude tone “I will go check” she seen this was right. She took the small hot chocolate poured it into a medium cup and added more milk whilst she rolled her eyes. She added more whipped cream and banged it on the tray. I thought this was so rude and she shouldn’t be working there if that’s how she treats paying customers. All the other staff were so lovely even though they were under a lot of pressure so this lady with blue hair was quite a big let down.
Vicki Homewood
Staff were great, drinks came quickly, place was clean - will definitely be back!
Helena Chapman
Love Costa nice meeting place and
Jean Cassie
Went as usual Sat morning . 9th sept CLOSED!@! Went again .Monday morning takeaway or cupboard cups and we're closing at 3pm. What is happening???
Phil h
The best Costa in town bar non.Service always brilliant,happy to help,
Scotland 2023
Older woman who is the manager is so rude, I am not sure how she got a job here. I am suprise this Costa makes money.
Julie Ferguson
Saw some of the best customer care in ages here on Monday morning. Both members of staff were kind and considerate to their customers and cheerful whilst efficiently keeping things moving. It was a pleasure to watch. Coffee was good too!
gerarde connolly
Service was ok, staff could try smiling instead of walking about looking glum. Doesn't inspire great customer service feedback. Wouldn't have posted if at least one of the three assistants looked happy to serve. :(
Tim Pickering
It was a Costa, it was very much like the others in the chain
Ali Khan
Some Lovely people work in this costa cafe . Travelled to inverness from Mearns and visited eastgate mall. Shawn and Daina served us , and not just a perfect flat white but a lovely chat and info about places we can visit in inverness . They wrote us places we can visit and now its on our plan for this summer . We promised shawn we will get him a present when we next visit to inverness in summer
Had coffee with a friend there recently. Great coffee and the staff were absolutely great. A perfect place to meet up with friends.
ian beange
Typical shopping centre based Costa Coffee shop.
Dianne Pallett
Toastie was very poor - white generic bread, small amount of filling, poor presentation - looked like something you’d get in a bus station cafe. And not cheap. Also ladies toilets were disgusting ☹️
Helen Penlington
I'm currently sat in having a drink and had to clear the table myself. There's 4 members of staff on duty at my count. Why are staff going back and forth to the kitchen empty handed? One staff member cleared a table on to the condiments console not wiping down at all and still there's tables not cleared. 40 minutes and counting.
Lynelle Connelly
Don't be misled by the £1and £2 breakfast deals. Read the fine print. Cost me over £10 for two coffees a small sausage bap and 2 pieces of toast ( no croissants left and JAM COSTS EXTRA). Service was poor. No tray provided although the person on front was given one. They were behind the counter. (I use a walking stick.) Staff look disinterested in what they do. Won't return.
Today I had order a medium hot chocolate and received a small I understand that it was quite busy and mistakes are made I pointed this out to the lady with blue hair in a polite manner. I then received in a very rude tone “I will go check” she seen this was right. She took the small hot chocolate poured it into a medium cup and added more milk whilst she rolled her eyes. She added more whipped cream and banged it on the tray. I thought this was so rude and she shouldn’t be working there if that’s how she treats paying customers. All the other staff were so lovely even though they were under a lot of pressure so this lady with blue hair was quite a big let down.
Staff were great, drinks came quickly, place was clean - will definitely be back!
Love Costa nice meeting place and
Went as usual Sat morning . 9th sept CLOSED!@! Went again .Monday morning takeaway or cupboard cups and we're closing at 3pm. What is happening???
The best Costa in town bar non.Service always brilliant,happy to help,
Older woman who is the manager is so rude, I am not sure how she got a job here. I am suprise this Costa makes money.
Saw some of the best customer care in ages here on Monday morning. Both members of staff were kind and considerate to their customers and cheerful whilst efficiently keeping things moving. It was a pleasure to watch. Coffee was good too!
Service was ok, staff could try smiling instead of walking about looking glum. Doesn't inspire great customer service feedback. Wouldn't have posted if at least one of the three assistants looked happy to serve. :(
It was a Costa, it was very much like the others in the chain
Some Lovely people work in this costa cafe . Travelled to inverness from Mearns and visited eastgate mall. Shawn and Daina served us , and not just a perfect flat white but a lovely chat and info about places we can visit in inverness . They wrote us places we can visit and now its on our plan for this summer . We promised shawn we will get him a present when we next visit to inverness in summer
Restaurantji Recommends
Had coffee with a friend there recently. Great coffee and the staff were absolutely great. A perfect place to meet up with friends.
Typical shopping centre based Costa Coffee shop.
Toastie was very poor - white generic bread, small amount of filling, poor presentation - looked like something you’d get in a bus station cafe. And not cheap. Also ladies toilets were disgusting ☹️
I'm currently sat in having a drink and had to clear the table myself. There's 4 members of staff on duty at my count. Why are staff going back and forth to the kitchen empty handed? One staff member cleared a table on to the condiments console not wiping down at all and still there's tables not cleared. 40 minutes and counting.
Don't be misled by the £1and £2 breakfast deals. Read the fine print. Cost me over £10 for two coffees a small sausage bap and 2 pieces of toast ( no croissants left and JAM COSTS EXTRA). Service was poor. No tray provided although the person on front was given one. They were behind the counter. (I use a walking stick.) Staff look disinterested in what they do. Won't return.