2 nights in a row delivery was over 3 hours to arrive, food was cold too
Scott Watson
My favourite carryout in Kilmarnock. Good portions, well flavoured and a good solid selection of dishes. Never had a bad experience. It can be busy, but treat that as the good sign it really is.Dietary restrictions: Just ask. They usually can accommodate.Parking: Free parking after 5pm on road and nearby streets.
James Bullock
I like the food but it’s the chicken and beef that doesn’t taste good I always have a five in one they need to fry the chicken and the
Sheila Mcgarry
Waited 2.5 hours for one meal ,felt sorry for the delivery driver having to explain . Maybe should review what can be delivered realistically as opposed to just keep taking orders ! Need to manage people’s expectations and be realistic and not keeping taking orders of there is no staff . It’s a shame they don’t call customers to thank for order and explain the situation . Used for a long time but too many long delivery times in the last few orders , moving on !
Jennifer McDonald
So disappointing as we've always ordered from Ocean Tower and loved it. 2 hour wait tonight and every single thing burnt smelling and tasting ?
Alison Dorby
We waited 2.5hrs for our takeaway tonight after working late. My partner phoned after placing our order online to ask for no onions in our meal as he is allergic. Our food came ofcourse with onions in it. As well as this, everything was reheat and bland. Prawn crackers were stale. I have tried to phone again and again and no answer. A full meal and money has went to waste. How disappointing.
Shan M
Food was tasty and curry sauce amazing but portion sizes are shocking. The crispy shredded dishes are more like a small childs portion after you find the chicken amongst the 3/4 tray of veg. Prawn crackers were so stale as if they’d been left sitting out for a week.
Graeme Dench
Honestly the worst I have ever had, sweat and sour sauce was like treacle, rice and noodles had no flavour, salt and chilly mushroom’s taste like defrosted nonsense, surrounded by raw vegetables, even the prawn crackers weren’t cooked properly. “Spring rolls” were like some sort of Chinese batter mini log. In the interest of fairness the chicken balls were ok. The least said about the chips the better. Make sure you charge your watch before ordering and there’s something good to binge watch while waiting for delivery.
Darren Wallace
The beef curry is like leather,and if you don't ask for chips well done there half raw
Jenny Miller
Really disappointed food normally good but this time everything was swimming in greaseChicken balls . chips and spring rolls . Only thing wasn’t was prawn crackers . Poor and won’t use again
Took ages to delivery even when give an hour wait time it was over an hour and 45 minutes then turned up with half the order when we phoned to tell them they said that was all we ordered. It was definitely not. We always get the same thing and considering our wee girl only eats chips it's insane to say we didn't order them. So stupid and terrible customer service.
Eileen Carroll
Omelette arrived with no chips, chips arrived an hour later freezing. Will not be ordering from here again.
Al Hal
Delivered very late, cold and congealed food that was disappointing to all. 3rd time being disappointed and the last time I'll order from here.
Stewie Kenny
Place is a joke phoned got told 1hour 2 hours later still not turned up phoned bk said it was with driver 20 mins later phoned back and the customer service stinks gave my partner cheek and asked us to cancel order after waiting over 2 hours
Michelle Steel
Food arrived on time and was warm something for everyone's taste. Satay sauce was really spicy
2 nights in a row delivery was over 3 hours to arrive, food was cold too
My favourite carryout in Kilmarnock. Good portions, well flavoured and a good solid selection of dishes. Never had a bad experience. It can be busy, but treat that as the good sign it really is.Dietary restrictions: Just ask. They usually can accommodate.Parking: Free parking after 5pm on road and nearby streets.
I like the food but it’s the chicken and beef that doesn’t taste good I always have a five in one they need to fry the chicken and the
Waited 2.5 hours for one meal ,felt sorry for the delivery driver having to explain . Maybe should review what can be delivered realistically as opposed to just keep taking orders ! Need to manage people’s expectations and be realistic and not keeping taking orders of there is no staff . It’s a shame they don’t call customers to thank for order and explain the situation . Used for a long time but too many long delivery times in the last few orders , moving on !
So disappointing as we've always ordered from Ocean Tower and loved it. 2 hour wait tonight and every single thing burnt smelling and tasting ?
We waited 2.5hrs for our takeaway tonight after working late. My partner phoned after placing our order online to ask for no onions in our meal as he is allergic. Our food came ofcourse with onions in it. As well as this, everything was reheat and bland. Prawn crackers were stale. I have tried to phone again and again and no answer. A full meal and money has went to waste. How disappointing.
Food was tasty and curry sauce amazing but portion sizes are shocking. The crispy shredded dishes are more like a small childs portion after you find the chicken amongst the 3/4 tray of veg. Prawn crackers were so stale as if they’d been left sitting out for a week.
Honestly the worst I have ever had, sweat and sour sauce was like treacle, rice and noodles had no flavour, salt and chilly mushroom’s taste like defrosted nonsense, surrounded by raw vegetables, even the prawn crackers weren’t cooked properly. “Spring rolls” were like some sort of Chinese batter mini log. In the interest of fairness the chicken balls were ok. The least said about the chips the better. Make sure you charge your watch before ordering and there’s something good to binge watch while waiting for delivery.
The beef curry is like leather,and if you don't ask for chips well done there half raw
Really disappointed food normally good but this time everything was swimming in greaseChicken balls . chips and spring rolls . Only thing wasn’t was prawn crackers . Poor and won’t use again
Restaurantji Recommends
Took ages to delivery even when give an hour wait time it was over an hour and 45 minutes then turned up with half the order when we phoned to tell them they said that was all we ordered. It was definitely not. We always get the same thing and considering our wee girl only eats chips it's insane to say we didn't order them. So stupid and terrible customer service.
Omelette arrived with no chips, chips arrived an hour later freezing. Will not be ordering from here again.
Delivered very late, cold and congealed food that was disappointing to all. 3rd time being disappointed and the last time I'll order from here.
Place is a joke phoned got told 1hour 2 hours later still not turned up phoned bk said it was with driver 20 mins later phoned back and the customer service stinks gave my partner cheek and asked us to cancel order after waiting over 2 hours
Food arrived on time and was warm something for everyone's taste. Satay sauce was really spicy