Disgusting food and customer service , food was bland , my husband didn’t eat his meal, waitress did not check back on table, complained to waitress, blank look, spoke to another waitress about bill she was arrogant and again no customer skills saying we should have ordered the spicy option, my husband said he would pay for half his meal as he barely touched it , we then asked for the manager, another rude waiter told us the manager was on his way. Manager arrived was rude and threatening , said my husband had eaten his meal , which he had not, and told us to pay or he was calling the police , I told my husband just pay the £7 let’s go. As we left the table next to us found a foot long hair in their dinner and were complaining, no wonder as staff did not have hair tied back. Toilets were filthy and had no toilet roll either. Staff need serious training on customer relations and how to cook Mexican food . Avoid this place there’s much nicer places to eat in Largs with staff who are properly trained and managers that don’t have a bad attitude. .
nikkik1976
Served straight away. Husband had steak pie which was delicious but the vegetables had a smoked kind of bbq taste which didn't go with steak pie so he left them. I had a chilli burger. Burger came with no chilli so said to the waitress, no apology and then waited a further 5 minutes for it to be rectified to hve a tablespoon of chilli that was bland although described as hot chili. The burger was nice and meaty but absolutely flavourless, no seasoning and the salad on the burger consisted of a lettuce leaf and a bit of tomato. Coleslaw was amazing but or the price paid for a burger and chips I'd have expected a little more to be honest. The waitresses except one that took our order had no chat, no smile infact they were like porcelain dolls not a smile, a hello, did you enjoy your meal or an apology for wrong item on plate. Very unwelcoming. Great menu choice but for the price paid I was disappointed in the service and flavour of food that we had.
Lilmispresley
Been here before my Son rated it. But not now. I got chicken burger and chips my son got Room burger ? Chicken burger over done chips as well wee asked for tomato sauce and vinegar. It came vinegar had a Beastie in it no apology no nothing got an other vinegar it looked like it had in there since its sell bye date. Definitely will not be Back
Ellen F
Food was absolutely fantastic. Clear plates all round. Allergies taken seriously. Staff friendly. Toilets very clean with lovely toiletries from local business ivory macs. Definitely a place I’d return to if in Scotland again.
Daniel E
We've just returned from dinner at Room (18.08.23). As we've recently moved to Largs from Troon, in order to get a feel for the town, we have been keen to try out as many restaurants as we can. This was our 5th time to Room. The first was for drinks only, once for lunch and the rest for dinner. Whilst the previous visits have been really nice, both in terms of staff and food, this time we were left scratching our heads at the near complete lack of customer service. My partner had the Thai Green Chicken and found it extremely bland. To the point that, despite adding copious salt and pepper, had to stop eating around 30% of the way through their meal. We advised the staff and asked if we could order something different to replace it (ordered the Bao buns with chicken). The replacement was fine. Upon going to pay our bill, I was shocked to see that the Thai Green Chicken was still on the bill and had only been discounted by just over £2.70. We had even been charged for the replacement Bao Buns!! I looked at the staff only to be advised that, 'we can't remove this item from the bill as this was a personal preference. We've old 8 others tonight and nobody has complained'. In order to avoid a scene, I paid the bill and left. The points here are as below: 1. Britain is not known as a country of complainers, so just because 8 of this dish had been sold with no complaints, doesn't mean that the food was actually good!?! It just means that either the diners didn't have courage to complaint. 2. By their actions, they're essentially saying that my partner's views on their food were incorrect on the logic of volume of sales vs complaints. It was distinctly possible that the other diners don't want/didn't expect punchy Asian flavours, in which case fine. However, the dish is meant to be exactly that. To have to add salt and pepper and still send it back is unacceptable. 3. By charging for the offered replacement course, they show a distinct lack of knowledge or care in terms of customer service. 4. By their actions, they may have made an extra £18 or so, but have lost what would have been a regular and (for the most time) satisfied customer(s). Happy to speak to a manager if one cares to respond, but I won't hold my breath. Anyway, barring some contact from Room, we won't be back anytime soon.
Craig P
We'd previously visited for coffee and cake. It was fantastic, so we had to try the dinner menu. Staff were very friendly and attentive. The food was delicious, and the cock/mocktails well made. Everything was reasonably priced, particularly the mocktails, which were priced to reflect the absence of alcohol - something more local restaurants should consider.
71sn13
Very disappointing. Ordered plain chicken and cheese enchilada for my teen but it arrived with loads of chopped onion in it and smothered in soured cream. Another meal not eaten. Why not just serve what is ordered. Won’t be back.
LizM2
We visited as a group of 10, having booked in advance. There was another table with a similar number of people and a good number of other tables taken. We had emailed our order in at their request prior to our visit. The service was excellent as was the food. We can recommend the starters of crayfish salad, chilli nachos, mushrooms on toast and mains of Cajun chicken pasta, fish and chips, Thai green curry, chicken enchiladas and chicken with haggis. Would definitely recommend and will return.
JCM2501
A great little gem in Largs - a must to visit when in the area. A very friendly atmosphere, great service and lovely food. What more could you ask for
alandeans63
Certainly very popular with locals and visitors alike. Staff were attentive and it was easy enough to obtain a table inside. Good range of drinks and food on offer. Also provides entertainment through the month too!
Restaurantji Recommends
GoPlaces84912
I was in there 11pm or so, the bar was full of used glasses and I was served a whisky on the rocks in a hot glass straight out of the dishwasher. Poor service.
652fraserm
Great venue if you like listening to live bands great atmosphere live acts every weekend worth a look Great atmosphere food available too ?
Muggo1972
Lovely wee late lunch with the Mrs . Very well attended to . Crackin pint of Tennants to start with . Tried the chicken bao buns which I hadn't tried before & they were cracking . Then had a beef burrito which also hit the spot. Mrs had prawns then the steak pie which she also enjoyed .
John Sallens
Been to the room a few times and the service and meal has always been good. Went in to have a meal on the 18/3/23 and sat at the bar at 4:50 to have a drink waiting on the kitchen opening. I waited and waited whilst a group of young guys were served that had just come in. No doubt they impressed the young barmaid who smirked as I pointed out that I had been waiting for 10 mins to be served. I know it sounds petty, but it was the disrespectful customer service that now means I will no longer be back
EllieJulianadorp
Had never been here but was recommended by friends. Meal was lovely but very large portions, waiter said I could have had a half portion if I had said when I ordered, nothing on menu to say this. I will know next time.
Disgusting food and customer service , food was bland , my husband didn’t eat his meal, waitress did not check back on table, complained to waitress, blank look, spoke to another waitress about bill she was arrogant and again no customer skills saying we should have ordered the spicy option, my husband said he would pay for half his meal as he barely touched it , we then asked for the manager, another rude waiter told us the manager was on his way. Manager arrived was rude and threatening , said my husband had eaten his meal , which he had not, and told us to pay or he was calling the police , I told my husband just pay the £7 let’s go. As we left the table next to us found a foot long hair in their dinner and were complaining, no wonder as staff did not have hair tied back. Toilets were filthy and had no toilet roll either. Staff need serious training on customer relations and how to cook Mexican food . Avoid this place there’s much nicer places to eat in Largs with staff who are properly trained and managers that don’t have a bad attitude. .
Served straight away. Husband had steak pie which was delicious but the vegetables had a smoked kind of bbq taste which didn't go with steak pie so he left them. I had a chilli burger. Burger came with no chilli so said to the waitress, no apology and then waited a further 5 minutes for it to be rectified to hve a tablespoon of chilli that was bland although described as hot chili. The burger was nice and meaty but absolutely flavourless, no seasoning and the salad on the burger consisted of a lettuce leaf and a bit of tomato. Coleslaw was amazing but or the price paid for a burger and chips I'd have expected a little more to be honest. The waitresses except one that took our order had no chat, no smile infact they were like porcelain dolls not a smile, a hello, did you enjoy your meal or an apology for wrong item on plate. Very unwelcoming. Great menu choice but for the price paid I was disappointed in the service and flavour of food that we had.
Been here before my Son rated it. But not now. I got chicken burger and chips my son got Room burger ? Chicken burger over done chips as well wee asked for tomato sauce and vinegar. It came vinegar had a Beastie in it no apology no nothing got an other vinegar it looked like it had in there since its sell bye date. Definitely will not be Back
Food was absolutely fantastic. Clear plates all round. Allergies taken seriously. Staff friendly. Toilets very clean with lovely toiletries from local business ivory macs. Definitely a place I’d return to if in Scotland again.
We've just returned from dinner at Room (18.08.23). As we've recently moved to Largs from Troon, in order to get a feel for the town, we have been keen to try out as many restaurants as we can. This was our 5th time to Room. The first was for drinks only, once for lunch and the rest for dinner. Whilst the previous visits have been really nice, both in terms of staff and food, this time we were left scratching our heads at the near complete lack of customer service. My partner had the Thai Green Chicken and found it extremely bland. To the point that, despite adding copious salt and pepper, had to stop eating around 30% of the way through their meal. We advised the staff and asked if we could order something different to replace it (ordered the Bao buns with chicken). The replacement was fine. Upon going to pay our bill, I was shocked to see that the Thai Green Chicken was still on the bill and had only been discounted by just over £2.70. We had even been charged for the replacement Bao Buns!! I looked at the staff only to be advised that, 'we can't remove this item from the bill as this was a personal preference. We've old 8 others tonight and nobody has complained'. In order to avoid a scene, I paid the bill and left. The points here are as below: 1. Britain is not known as a country of complainers, so just because 8 of this dish had been sold with no complaints, doesn't mean that the food was actually good!?! It just means that either the diners didn't have courage to complaint. 2. By their actions, they're essentially saying that my partner's views on their food were incorrect on the logic of volume of sales vs complaints. It was distinctly possible that the other diners don't want/didn't expect punchy Asian flavours, in which case fine. However, the dish is meant to be exactly that. To have to add salt and pepper and still send it back is unacceptable. 3. By charging for the offered replacement course, they show a distinct lack of knowledge or care in terms of customer service. 4. By their actions, they may have made an extra £18 or so, but have lost what would have been a regular and (for the most time) satisfied customer(s). Happy to speak to a manager if one cares to respond, but I won't hold my breath. Anyway, barring some contact from Room, we won't be back anytime soon.
We'd previously visited for coffee and cake. It was fantastic, so we had to try the dinner menu. Staff were very friendly and attentive. The food was delicious, and the cock/mocktails well made. Everything was reasonably priced, particularly the mocktails, which were priced to reflect the absence of alcohol - something more local restaurants should consider.
Very disappointing. Ordered plain chicken and cheese enchilada for my teen but it arrived with loads of chopped onion in it and smothered in soured cream. Another meal not eaten. Why not just serve what is ordered. Won’t be back.
We visited as a group of 10, having booked in advance. There was another table with a similar number of people and a good number of other tables taken. We had emailed our order in at their request prior to our visit. The service was excellent as was the food. We can recommend the starters of crayfish salad, chilli nachos, mushrooms on toast and mains of Cajun chicken pasta, fish and chips, Thai green curry, chicken enchiladas and chicken with haggis. Would definitely recommend and will return.
A great little gem in Largs - a must to visit when in the area. A very friendly atmosphere, great service and lovely food. What more could you ask for
Certainly very popular with locals and visitors alike. Staff were attentive and it was easy enough to obtain a table inside. Good range of drinks and food on offer. Also provides entertainment through the month too!
Restaurantji Recommends
I was in there 11pm or so, the bar was full of used glasses and I was served a whisky on the rocks in a hot glass straight out of the dishwasher. Poor service.
Great venue if you like listening to live bands great atmosphere live acts every weekend worth a look Great atmosphere food available too ?
Lovely wee late lunch with the Mrs . Very well attended to . Crackin pint of Tennants to start with . Tried the chicken bao buns which I hadn't tried before & they were cracking . Then had a beef burrito which also hit the spot. Mrs had prawns then the steak pie which she also enjoyed .
Been to the room a few times and the service and meal has always been good. Went in to have a meal on the 18/3/23 and sat at the bar at 4:50 to have a drink waiting on the kitchen opening. I waited and waited whilst a group of young guys were served that had just come in. No doubt they impressed the young barmaid who smirked as I pointed out that I had been waiting for 10 mins to be served. I know it sounds petty, but it was the disrespectful customer service that now means I will no longer be back
Had never been here but was recommended by friends. Meal was lovely but very large portions, waiter said I could have had a half portion if I had said when I ordered, nothing on menu to say this. I will know next time.