Phoned for a delivery only to be told 50 mins later when I called asking where it was, that I apparently said collection. Not sure how as when she answered she asked if it was for my address. Her attitude was terrible and the food was cold as it was the order that was placed 45 mins prior and had been sitting the whole time?
Ian Morrison
Special fried rice should be easy and tasty. This was neither, I have honestly had better from a plastic microwavable ready meal. I won't be back and would advise you to go elsewhere. If I could have have given it 0 stars I would have.
Chas
Ordered Lemon chicken with egg fried rice .... Ended up with chicken swimming in sweet & sour sauce with a slice of lemon in it ..... I'm surprised they don't know what lemon chicken looks like or how to make it cos it definately doesn't come with sweet & sour sauce!
Dean's IT Solutions
The food we get is always hot however portion sizes can be a hit or miss, chips and prawn cracker portions have halfed in size.
william mcgill
Food was cold the
Mark Hastings
Really love this place great food and good
Andrea Anderson
Phoned for takeaway,normally this place is good on delivery ordered lots of times but tonight the woman taken the order said 40 min so expected abit late as busy, after an hour told it was on its way after hour and half rang again said the delivery person was at St johns delivering food to hospital,and he was on his way it took nearly 2 hours and the person who took the order could of said after the hour that it was going to be alot longer then we would of cancelled the order and gone somewhere else...the delivery guy told us he only had the order half an hour so the woman on the phone was not telling the truth....disappointed as both hungry and as I said we understand if busy just need to inform customers so we have the choice to order somewhere else.The food is good the person on the phone wasnt...update ordered again and this time very helpful said an hour arrived half and hour, great food hope you continue sapphire...big difference this time woman on phone was nicer...
rabbitales
Disappointing -had food from here many times before but it has rally gone down hill recently. Disgusting overcooked sticky rice and watery flavourless food. Last time I waste £40 on a takeaway from Sapphire
Kerry B
Chicken noodle soup was tasteless. Main meals best described as watery, tasteless and very greasy! The rice was dripping with grease. Used to be a good takeaway but what a waste of money. Prawn crackers best bit of the whole meal.
Karen McLeod
I ordered Lemon chicken this is not......it is tasteless no happy ....
Fantastic food, however, there can be a bit of a wait, depending on how busy it is. Recently waited 50 minutes for an order to be made on a really busy night.
Gail Graham
Ordered 3 main meals chips, & fried rice were watery & greasy not the best
Darce Vader
Best Chinese in Livingston by a mile! Its a shame all the reviews on here are negative. This doesn’t accurately reflect the restaurant at all. Been ordering from here well over 15 years and haven’t had a single issue.
Shaun Wright
How this place has 3.7 stars I’ll never know.It’s genuinely an absolute disgrace.We had guests last night and we decided to order some food in. After looking through the reviews and some of the pictures, we decided at first it was probably best to avoid the place. However, we thought we’d give it a chance because not all the reviews were terrible and we were hungry etc.Yeah. Never again.Not only were the chips 30% cooked and soggy, not only was the food completely disgusting BUT it was also covered in hair.We genuinely could have made a wig from all the hair and other bits of gunk in our foods combined.I have no idea how the place is still in operation, it’s absolutely rancid.
Allan Laidlaw
Normally, the takeaway meals from here are great.However, I was a bit disappointed on my last visit with my char sui dish.
Phoned for a delivery only to be told 50 mins later when I called asking where it was, that I apparently said collection. Not sure how as when she answered she asked if it was for my address. Her attitude was terrible and the food was cold as it was the order that was placed 45 mins prior and had been sitting the whole time?
Special fried rice should be easy and tasty. This was neither, I have honestly had better from a plastic microwavable ready meal. I won't be back and would advise you to go elsewhere. If I could have have given it 0 stars I would have.
Ordered Lemon chicken with egg fried rice .... Ended up with chicken swimming in sweet & sour sauce with a slice of lemon in it ..... I'm surprised they don't know what lemon chicken looks like or how to make it cos it definately doesn't come with sweet & sour sauce!
The food we get is always hot however portion sizes can be a hit or miss, chips and prawn cracker portions have halfed in size.
Food was cold the
Really love this place great food and good
Phoned for takeaway,normally this place is good on delivery ordered lots of times but tonight the woman taken the order said 40 min so expected abit late as busy, after an hour told it was on its way after hour and half rang again said the delivery person was at St johns delivering food to hospital,and he was on his way it took nearly 2 hours and the person who took the order could of said after the hour that it was going to be alot longer then we would of cancelled the order and gone somewhere else...the delivery guy told us he only had the order half an hour so the woman on the phone was not telling the truth....disappointed as both hungry and as I said we understand if busy just need to inform customers so we have the choice to order somewhere else.The food is good the person on the phone wasnt...update ordered again and this time very helpful said an hour arrived half and hour, great food hope you continue sapphire...big difference this time woman on phone was nicer...
Disappointing -had food from here many times before but it has rally gone down hill recently. Disgusting overcooked sticky rice and watery flavourless food. Last time I waste £40 on a takeaway from Sapphire
Chicken noodle soup was tasteless. Main meals best described as watery, tasteless and very greasy! The rice was dripping with grease. Used to be a good takeaway but what a waste of money. Prawn crackers best bit of the whole meal.
I ordered Lemon chicken this is not......it is tasteless no happy ....
Restaurantji Recommends
Fantastic food, however, there can be a bit of a wait, depending on how busy it is. Recently waited 50 minutes for an order to be made on a really busy night.
Ordered 3 main meals chips, & fried rice were watery & greasy not the best
Best Chinese in Livingston by a mile! Its a shame all the reviews on here are negative. This doesn’t accurately reflect the restaurant at all. Been ordering from here well over 15 years and haven’t had a single issue.
How this place has 3.7 stars I’ll never know.It’s genuinely an absolute disgrace.We had guests last night and we decided to order some food in. After looking through the reviews and some of the pictures, we decided at first it was probably best to avoid the place. However, we thought we’d give it a chance because not all the reviews were terrible and we were hungry etc.Yeah. Never again.Not only were the chips 30% cooked and soggy, not only was the food completely disgusting BUT it was also covered in hair.We genuinely could have made a wig from all the hair and other bits of gunk in our foods combined.I have no idea how the place is still in operation, it’s absolutely rancid.
Normally, the takeaway meals from here are great.However, I was a bit disappointed on my last visit with my char sui dish.