Absolutely terrible the manger on the phone his attuide was stinking no even an a apology after exsplaing my pizza was followed on top of each other and other pizza wasnt even right for him to tell me a will get a refund witch didn't sound convincing at all. Asked if a could have fresh order sent to be told they are to busy all never be back after a £40 pound deliver Absolutely shocking!!!!
Priscilla Thompson
Arrived to pick up pizza and asked for menu. Guy said it with an attitude we done have any. When he could have said in a polite manner sorry we don't have any. Pizzas we're cold and burnt & like paper. Not happy won't be back.
E D
Quick delivery, maybe too quick, forgot juices and dips which we paid an extra £7 or so for, unable to redeliver, offered refund which we are still waiting on.. understand places can be busy especially on a Friday
Craig Knox
Speedy delivery they make it how u like it ?
Maggie Hoey
£24.48 for 1 pizza delivered absolutely shocking prices so it will be my last time ordering, people can't afford these prices
hugh hainey
Wrong walkin times displayed on Google said open till 11 it is open but not able to accept cash or walking trade after 10pm needs to be delivered that's not what is on the Google page for the store as I had checked it before going that is the reason I had went because it was open and talking cash
Stuart Crammond
Waited over an hour apparently was next one out for delivery over priced as well better off going to boss pizza faster service wouldn't be hard cheaper and better pizza
Chan Impresario
I first would order pizzas from them and then I worked for them. Such a great team that trust me from being behind the counter, these people take pride in making your food.
Neil Woodside
Standard Domino's.Excellent lunch deals.Parking not the best.
David kirk
Ankur was the worst manager ever I can’t believe dominos still employ the man he totally abused food hygiene standards and was rude to staff and customers the rest of the team where great but it starts at the top. I actually can’t believe I order food here
Absolute disgrace that 2 small (yes small) pizzas 1 was burnt, and 6 chicken wings can cost £34. Its a bit of dough, some sauce and a couple of toppings. I will never order from this rip off merchant again. Instead of inflating prices and prancing around with stupid offers that still result in extortionate price, how about having a reasonable price list and no offers!!!!!
N
NOT BAD FOR THE PRICE OF PIZZAS AND GOOD OVERALL QUALITY THAN OTHER PLACES.
Me
NOT BAD FOR THE PRICE OF PIZZAS AND GOOD OVERALL QUALITY THAN OTHER PLACES.
Noreen N
NOT BAD FOR THE PRICE OF PIZZAS AND GOOD OVERALL QUALITY THAN OTHER PLACES.
chris Lumsden
250123-You the owner who I spoke to on the night stated there was no complaints procedure which there is. The customer service team refused to deal with the issue and sent it to you who failed to respond within the 5 days specified. You lied ,the customer service team and yourself do not take customer complaints seriously or I would have received a satisfactory response!Poor service and inconsistent regard ing pricing. I raised this direct with complaints and still not received a satisfactory answer although I was promised someone would be in touch within 5 days and that was on the 7th Jan. My main concern is the pricing!My letter below.Good Morning Complaints TeamMy wife made a purchase this evening at one of your franchises on the 5th Jan @ 17:00-18:00hrs and it was myself who made the collection @ Dominos Pizza, Windmill Road, Motherwell, ML1 2UA.Upon collection I was told I could not pay by cash which was my preferred option and I had to pay by card. My wife was not informed of this over the phone when placing the order, however I paid by card as requested.The purpose of my complaint is with regards to pricing. I was aware that my wife was going purchase 2 x medium pizzas, buy one & get one free along with chicken wings.£19.99 for a Texas Barbeque (Medium)£0.00 for Standard Cheese Pizza (Medium - No toppings)£6.99 for Chicken Wings (Side Order)Total £26.98At this point I had not seen the pricing from the Dominos App.On arrival I noticed on the window that the advertisement on the window stated 9.99 for a medium pizza. I then asked the lady at the counter if an order had been placed for Chris by my wife over the phone. This was confirmed and I was told the total was £26.98.I immediately thought that the pricing was rather high considering one of the pizzas is meant to be free. I was struggling to understand why its £9.99 for a medium pizza when you walk in & its £19.99 for a pizza when you order over the phone. I had a discussion with lady behind the counter and explained that I'm not really getting a pizza for free as advertised because I'm paying £19.99 for two and explained my questioning around the free pizza which in reality isn't the case because I am actually paying £19.99 for two.If I purchased 2 x pizza by walking in the amount would come to £19.98While ordering over the phone the price for the 2 pizzas is 19.99 which would mean Dominos is false advertising and it has to be said, how can you justify £19.99 for a pizza via the app and make out one pizza is free but if you walk in you are paying the same price by a few pennies.At this point I was really starting to feel as though I had been ripped off but with two hungry boys at home I went ahead with the forced card payment option.The young lady behind the counter had difficulty trying to grasp what I was trying to say and was adamant I was paying £19.99 for one pizza and the other was for free. Eventually the the young lady understood and said it was down to extra toppings. I was baffled by this and explained that one pizza is plain & the other is a Texas barbeque with no extra toppings. I asked to speak to a manager who was within close proximity. I explained the situation to the manager who wasn't much help & couldn't explain the query regarding the advertising and pricing. I asked the manager for a complaints number / email and was told there isn't one and I can complain to herself here & now.I explained to the manager I will complain to advertising direct if there isnt a head office number that I can complain too.Main pointsWhy isn't there a means for taking cash and why wasn't this communicated to my wife over the phone.I would not have placed this order knowing that my wife was being charged £19.99 for a medium Pizza & £9.99 for a walk in medium pizza.Why was I told there was no complaints procedure when clearly there is one in place.Based on pricing, there is no free pizza and its false advertising or would appear so, could Dominos please explain.Absolutely shocking service and inconsisten
Absolutely terrible the manger on the phone his attuide was stinking no even an a apology after exsplaing my pizza was followed on top of each other and other pizza wasnt even right for him to tell me a will get a refund witch didn't sound convincing at all. Asked if a could have fresh order sent to be told they are to busy all never be back after a £40 pound deliver Absolutely shocking!!!!
Arrived to pick up pizza and asked for menu. Guy said it with an attitude we done have any. When he could have said in a polite manner sorry we don't have any. Pizzas we're cold and burnt & like paper. Not happy won't be back.
Quick delivery, maybe too quick, forgot juices and dips which we paid an extra £7 or so for, unable to redeliver, offered refund which we are still waiting on.. understand places can be busy especially on a Friday
Speedy delivery they make it how u like it ?
£24.48 for 1 pizza delivered absolutely shocking prices so it will be my last time ordering, people can't afford these prices
Wrong walkin times displayed on Google said open till 11 it is open but not able to accept cash or walking trade after 10pm needs to be delivered that's not what is on the Google page for the store as I had checked it before going that is the reason I had went because it was open and talking cash
Waited over an hour apparently was next one out for delivery over priced as well better off going to boss pizza faster service wouldn't be hard cheaper and better pizza
I first would order pizzas from them and then I worked for them. Such a great team that trust me from being behind the counter, these people take pride in making your food.
Standard Domino's.Excellent lunch deals.Parking not the best.
Ankur was the worst manager ever I can’t believe dominos still employ the man he totally abused food hygiene standards and was rude to staff and customers the rest of the team where great but it starts at the top. I actually can’t believe I order food here
Restaurantji Recommends
Absolute disgrace that 2 small (yes small) pizzas 1 was burnt, and 6 chicken wings can cost £34. Its a bit of dough, some sauce and a couple of toppings. I will never order from this rip off merchant again. Instead of inflating prices and prancing around with stupid offers that still result in extortionate price, how about having a reasonable price list and no offers!!!!!
NOT BAD FOR THE PRICE OF PIZZAS AND GOOD OVERALL QUALITY THAN OTHER PLACES.
NOT BAD FOR THE PRICE OF PIZZAS AND GOOD OVERALL QUALITY THAN OTHER PLACES.
NOT BAD FOR THE PRICE OF PIZZAS AND GOOD OVERALL QUALITY THAN OTHER PLACES.
250123-You the owner who I spoke to on the night stated there was no complaints procedure which there is. The customer service team refused to deal with the issue and sent it to you who failed to respond within the 5 days specified. You lied ,the customer service team and yourself do not take customer complaints seriously or I would have received a satisfactory response!Poor service and inconsistent regard ing pricing. I raised this direct with complaints and still not received a satisfactory answer although I was promised someone would be in touch within 5 days and that was on the 7th Jan. My main concern is the pricing!My letter below.Good Morning Complaints TeamMy wife made a purchase this evening at one of your franchises on the 5th Jan @ 17:00-18:00hrs and it was myself who made the collection @ Dominos Pizza, Windmill Road, Motherwell, ML1 2UA.Upon collection I was told I could not pay by cash which was my preferred option and I had to pay by card. My wife was not informed of this over the phone when placing the order, however I paid by card as requested.The purpose of my complaint is with regards to pricing. I was aware that my wife was going purchase 2 x medium pizzas, buy one & get one free along with chicken wings.£19.99 for a Texas Barbeque (Medium)£0.00 for Standard Cheese Pizza (Medium - No toppings)£6.99 for Chicken Wings (Side Order)Total £26.98At this point I had not seen the pricing from the Dominos App.On arrival I noticed on the window that the advertisement on the window stated 9.99 for a medium pizza. I then asked the lady at the counter if an order had been placed for Chris by my wife over the phone. This was confirmed and I was told the total was £26.98.I immediately thought that the pricing was rather high considering one of the pizzas is meant to be free. I was struggling to understand why its £9.99 for a medium pizza when you walk in & its £19.99 for a pizza when you order over the phone. I had a discussion with lady behind the counter and explained that I'm not really getting a pizza for free as advertised because I'm paying £19.99 for two and explained my questioning around the free pizza which in reality isn't the case because I am actually paying £19.99 for two.If I purchased 2 x pizza by walking in the amount would come to £19.98While ordering over the phone the price for the 2 pizzas is 19.99 which would mean Dominos is false advertising and it has to be said, how can you justify £19.99 for a pizza via the app and make out one pizza is free but if you walk in you are paying the same price by a few pennies.At this point I was really starting to feel as though I had been ripped off but with two hungry boys at home I went ahead with the forced card payment option.The young lady behind the counter had difficulty trying to grasp what I was trying to say and was adamant I was paying £19.99 for one pizza and the other was for free. Eventually the the young lady understood and said it was down to extra toppings. I was baffled by this and explained that one pizza is plain & the other is a Texas barbeque with no extra toppings. I asked to speak to a manager who was within close proximity. I explained the situation to the manager who wasn't much help & couldn't explain the query regarding the advertising and pricing. I asked the manager for a complaints number / email and was told there isn't one and I can complain to herself here & now.I explained to the manager I will complain to advertising direct if there isnt a head office number that I can complain too.Main pointsWhy isn't there a means for taking cash and why wasn't this communicated to my wife over the phone.I would not have placed this order knowing that my wife was being charged £19.99 for a medium Pizza & £9.99 for a walk in medium pizza.Why was I told there was no complaints procedure when clearly there is one in place.Based on pricing, there is no free pizza and its false advertising or would appear so, could Dominos please explain.Absolutely shocking service and inconsisten