Wrong order when got home, charged for Salt and Chilli chicken wings- got chips! Call ti tell problem, told go come back with chips/ 14 mile round trip. Owner she comes on phone shouting at me. I asked her just to replace next time i’m in and she goes off on one. Poor poor service, won’t be back there!
Joe Surname
Such a strange place I’m calling environmental health and trading standards on these people this place shouldn’t be in business, the owner also lets a 16 year old deal with business matters ? This is the worst food and worst shop ever why do people even order from here ????
Sara Boyle
Manager is the most unprofessional manager I have ever witnessed in my life shouts at her staff shouts at customers vile little woman .Food is very overpriced the food itself is not up to an edible standard nothing tasted fresh sauces are like jelly I wouldn’t go to this take away and would not recommend to anyone .Never came across such a disrespectful manager towards her staffDO NOT GO HERE
Fraser Black
Without a doubt the worst Chinese I have ever had....and I've had a Chinese in Spain.Don't go save your money or buy an Italian
elainemG7114VP
I wasn't going to write a review but changed my mind this morning. I ordered and collected two takeaways last night. When I arrived to collect order it was kept under the counter in the main shop - which is always freezing. As soon as I saw the chicken in batter it looked to me as if they had been re-heated because the batter was very dark in colour - not the usual colour. My son's chilli chicken was dry and the noodles and chips cold. Curry sauce was really gloopy and the sweet and sour sauce was an unnatural colour. I phoned and spoke to the owner who I think is called Winnie - what a horrible character she is - when I explained my complaint she pretended not to be able to speak proper English - but the gist of what she was saying was that she had used different flour to make the batter - but told me she would only replace one meal but that I would have to return both meals! - No thank you - I wasn't going to waste time going back to the shop for one replacement meal! We used to go here a lot but then the quality of the dishes started to fall and I stopped going there for a few years. Once Covid was over started going there again despite her dreadful manner towards customers. However, I should have known better when the food was ready within 15 minutes of me placing my order - this was obviously all re-heated food. I wish I had read the reviews for this takeaway before ordering yesterday - she doesn't get one good review! I won't be going there again - the food is definitely not up to the standard is was years ago and given her abysmal attitude towards customers she doesn't deserve to be in business - she certainly shouldn't have any direct dealings with the public. I feel sorry for the staff she has on the desk because all of them are very pleasant girls - its not their fault the food is not good!
Catherine Paterson
We ordered three meals. After collecting the order, when we arrived home, one of the meals wrong and also without the rice. We were asked to take a second trip back to the shop with the wrong dish and pick up the correct one. When we asked about the rice, it turned out it was their error for not writing it down correctly when we ordered in the first place. They told us to then pay again for the rice in addition despite us having to go back to the shop to correct their mistake for not writing it down on our order and also giving us a wrong dinner. There was no apology or offer of good will for their mistake. They were rude and unhelpful, won't be ordering here again.
Marc Burley
Great food and fast service ?
Maurice Fisher
So you have to spend £15.00 if you use card ..?? will not be getting a Takeaway from her and will not encourage them ? shocking as some people are struggling with the cost of living .Parking: Don't park here ?
mauricef891
£.15 Minimum card payment ...Nice to see they are helping with the cost off living crisis ? not right shame on you ???
Lewis Park
Chicken chow mein was awful contained mostly raw onions, prawn crackers greasy, black bean sauce had no flavour & spring rolls had no filling/under cooked!!
Great service if you go to shop (in less than 15 mins) don't know about delivery. Food was really fresh and excellent.Parking: Easy on road
Happiness10238963389
Absolutely shocking. My family and I used to go here for take away since opening. However it got to the point we simply could not eat their food anymore and had gone majorly downhill. Tonight I ordered a chicken fried rice for my mum and went in to collect it. To only be told that they did not accept card payment UNDER £15!!! £15! Was told I could go to the cash machine to get money out for them but that wasn’t an option and is an attritious request for a customer in order to abide by their rules. Despite the fact it is illegal, I could still understand a minimum of £5 card payment but £15 is totally unacceptable. Business is clearly that bad they are avoiding tax. Hate to be a Karen but we will never be returning to what was once (a very long time ago) our favourite Chinese. Walked out and left the food there and ordered from Jasmine One in Giffnock. Absolutely shocking.
Manpreet Singh
Terrible customer service and over priced food isn’t the best aswell curry sauce is way too salty and rice is really hard feels like it isn’t cooked fully won’t be going back here and don’t recommend anyone going here feel pure sick after eating it aswell
Bel Stewart
Mix up with our order and delivery driver resulted in half hour wait for rice that didn’t come - but the girl on the phone was lovely and very helpful, even as she was getting screamed at by a woman in the background. Treat your staff better - it’s not her fault the driver walked out.
Bekind6565
I wonder how the owner cooks…. Looks like she shout to the food….? Absolutely not a clue of customer service very uneducated lady avoid spending your money to this business or else be ready to deal with a screaming crazy lady Absolutely a joke
Wrong order when got home, charged for Salt and Chilli chicken wings- got chips! Call ti tell problem, told go come back with chips/ 14 mile round trip. Owner she comes on phone shouting at me. I asked her just to replace next time i’m in and she goes off on one. Poor poor service, won’t be back there!
Such a strange place I’m calling environmental health and trading standards on these people this place shouldn’t be in business, the owner also lets a 16 year old deal with business matters ? This is the worst food and worst shop ever why do people even order from here ????
Manager is the most unprofessional manager I have ever witnessed in my life shouts at her staff shouts at customers vile little woman .Food is very overpriced the food itself is not up to an edible standard nothing tasted fresh sauces are like jelly I wouldn’t go to this take away and would not recommend to anyone .Never came across such a disrespectful manager towards her staffDO NOT GO HERE
Without a doubt the worst Chinese I have ever had....and I've had a Chinese in Spain.Don't go save your money or buy an Italian
I wasn't going to write a review but changed my mind this morning. I ordered and collected two takeaways last night. When I arrived to collect order it was kept under the counter in the main shop - which is always freezing. As soon as I saw the chicken in batter it looked to me as if they had been re-heated because the batter was very dark in colour - not the usual colour. My son's chilli chicken was dry and the noodles and chips cold. Curry sauce was really gloopy and the sweet and sour sauce was an unnatural colour. I phoned and spoke to the owner who I think is called Winnie - what a horrible character she is - when I explained my complaint she pretended not to be able to speak proper English - but the gist of what she was saying was that she had used different flour to make the batter - but told me she would only replace one meal but that I would have to return both meals! - No thank you - I wasn't going to waste time going back to the shop for one replacement meal! We used to go here a lot but then the quality of the dishes started to fall and I stopped going there for a few years. Once Covid was over started going there again despite her dreadful manner towards customers. However, I should have known better when the food was ready within 15 minutes of me placing my order - this was obviously all re-heated food. I wish I had read the reviews for this takeaway before ordering yesterday - she doesn't get one good review! I won't be going there again - the food is definitely not up to the standard is was years ago and given her abysmal attitude towards customers she doesn't deserve to be in business - she certainly shouldn't have any direct dealings with the public. I feel sorry for the staff she has on the desk because all of them are very pleasant girls - its not their fault the food is not good!
We ordered three meals. After collecting the order, when we arrived home, one of the meals wrong and also without the rice. We were asked to take a second trip back to the shop with the wrong dish and pick up the correct one. When we asked about the rice, it turned out it was their error for not writing it down correctly when we ordered in the first place. They told us to then pay again for the rice in addition despite us having to go back to the shop to correct their mistake for not writing it down on our order and also giving us a wrong dinner. There was no apology or offer of good will for their mistake. They were rude and unhelpful, won't be ordering here again.
Great food and fast service ?
So you have to spend £15.00 if you use card ..?? will not be getting a Takeaway from her and will not encourage them ? shocking as some people are struggling with the cost of living .Parking: Don't park here ?
£.15 Minimum card payment ...Nice to see they are helping with the cost off living crisis ? not right shame on you ???
Chicken chow mein was awful contained mostly raw onions, prawn crackers greasy, black bean sauce had no flavour & spring rolls had no filling/under cooked!!
Restaurantji Recommends
Great service if you go to shop (in less than 15 mins) don't know about delivery. Food was really fresh and excellent.Parking: Easy on road
Absolutely shocking. My family and I used to go here for take away since opening. However it got to the point we simply could not eat their food anymore and had gone majorly downhill. Tonight I ordered a chicken fried rice for my mum and went in to collect it. To only be told that they did not accept card payment UNDER £15!!! £15! Was told I could go to the cash machine to get money out for them but that wasn’t an option and is an attritious request for a customer in order to abide by their rules. Despite the fact it is illegal, I could still understand a minimum of £5 card payment but £15 is totally unacceptable. Business is clearly that bad they are avoiding tax. Hate to be a Karen but we will never be returning to what was once (a very long time ago) our favourite Chinese. Walked out and left the food there and ordered from Jasmine One in Giffnock. Absolutely shocking.
Terrible customer service and over priced food isn’t the best aswell curry sauce is way too salty and rice is really hard feels like it isn’t cooked fully won’t be going back here and don’t recommend anyone going here feel pure sick after eating it aswell
Mix up with our order and delivery driver resulted in half hour wait for rice that didn’t come - but the girl on the phone was lovely and very helpful, even as she was getting screamed at by a woman in the background. Treat your staff better - it’s not her fault the driver walked out.
I wonder how the owner cooks…. Looks like she shout to the food….? Absolutely not a clue of customer service very uneducated lady avoid spending your money to this business or else be ready to deal with a screaming crazy lady Absolutely a joke