Popped in for a drink with my husband. The pub was lovely and warm, which was great as it was freezing and wet outside, and the price for drinks is brilliant value for money. The building itself really needs a good clean! When waiting for the server to pour our drinks, both my husband and I commented on how dirty the bar was. The tables/seats were no better.
S3652XIloiss
Absolutely shocking, filthy, white stuff on the table, bio hazard with wee in the toilet bowl and seat, coffee over the doors and walls, never been cleaned, so dusty you can write in it. Food on the floor, faulty kettle. Had to clean the room with my 6 year old son. General manager has a bad attitude no people skills, and refused a dull refund. Not to mention gossip to the other staff who told me. Head office just as bad, not even looking into the complaint and dismissing straight away. Had to. Contact trade standards and local authority. How they think it is acceptable is beyond me...
Kenneth Sellar
A typical Wetherspoons. Exterior a bit dilapidated but interior OK. Service was fine. No sauce provided with holumi burger. Told didn't come with sauce but plainly states on menu that there is sauce. All other Spoons provide sauce. Beer excellent
richard funnell
Typical Spoons offering in a nice old building with hotel rooms.Courtyard out front is a sun trap. Lovely for a pint in the sunshine.
Brett Gabelman
Perfectly good food at one of the best price points in Peebles. The drink menu, beer and spirits, was phenomenal. Huge number of options and more economical than anywhere else we have found. This was our third visit and we will certainly be back.
Gordon
The tables didn't appear to have been wiped down as the table we were at still had residue from the previous customers. The food we had was ok but on the cool side, could have been hotter. I would describe it as just about warm. The staff were polite and helpful. Disappointed.
Kev Shaw
Great food great staff . ?? No moreChanged my mind . Girl on the bar by herself. Fair enough.The girl taking food to the tables is rude .Shouting a table number we never heard . But wait are they not supposed to know where they are . Also 20 min wait for drinks and it's not busy.
Thijs Koenen
If you like food, please don't come here. It was horrible. Dirty tables and when we asked te staff to clean the table. They cleaned half of the table and everything fell on the ground. The food itself was terrible to. Cold, not fresh. The salad was three leaves and thats it. I had a mixed grill. Everything was hard and almost not chewable. I never come here again.
U6577ZYjanetj
Booked disabled room as sister cannot walk far. Was told not to worry we have a lift. On arrival we are told there is no car park, and to park in supermarket car park and walk. Good customer care, got in lift and we are told not to touch any part of lift as beam will brake and lift will stop. Got to our room number 1 and manager had gone. Went for evening meal and fryers had gone down so limited food. So we went to fish and chip shop. Before leaving ask one staff member if we could have some more milk. When we got back to room had to go back down and ask for milk, and was told no, we don't have any. I ask for 2 bottles of water, and was told you have to pay for it. Then I was told get it out of tap. I had already tried that but the water looked so chalky that I wouldn't drink it because I have emphysema. The following morning no fryers working limited breakfast. We brought our own milk as we didn't know if they would be getting any in or not. The second day 2 bottles of water had been left in our room. One thing going wrong isnt worth complaining about. But when all of these things. The 2 managers don't care about the place. Rest of staff tried. I looked on pictures and noted there was not a picture of disabled room any where to be seen. Mould on window. Black stuff on wall paper. Had to play about with kettle for it to come on. Please see photos.
Mickcoates
Arrived at 1345 to be told by a member of staff in a n abrupt manner “check is not till 2 “ it appeared the guy on the bar was new and was left alone to deal with all customers at the bar. One girl was running around serving meals. The member of staff who appeared to be a team leader disappeared with a contractor for a good 30 minutes. The staff that were left were under severe pressure. When the team leader did return I stood for a good 10 mins before I was acknowledged. Eventually I was booked in , and all was good from there on in. There was obviously not enough staff on duty. Wetherspoons are I believe in the process of selling this venue. With the right staffing and some good marketing this place would make a good events venue. Thanks
The staff were very friendly and the service was good. The menu also good and catered for any diet. I liked the smaller portions menu with the calories calculated for you. I would come back to the Cross Keys.
Iain Weir
Visited with my 1yr old son and wife. Ordering on the app was easy and service once order sent was quick for the drinks and wasn’t too long a wait for the food. Food arrived hot and as expected. Free refills on hot drinks is fantastic and the machine makes good coffee. Wasn’t much staff about so had to figure things out ourselves.
David Ryans
Ordered meals and over half an hour later we had to ask when we were getting our food. It came shortly after but was just warm and not very courteous staff. Noted that it seemed to be very short staffed as only 2 working in the bar.
josephine cameron
Everything we needed under one roof ?Friendly welcome and slept well and felt refreshed in the morning ?
sandraaT9186KT
Mega hassle checking in /booked double got a twin with beds pushed together /shower room dirty needs updated /what looked like dampness on the room walls/big gap under main room door /on leaving the manageress was rude and not helpful/they gave us 1/4 of a toilet roll ?♀️?♀️and no normal milk for room tea etc won’t be rushing back
Popped in for a drink with my husband. The pub was lovely and warm, which was great as it was freezing and wet outside, and the price for drinks is brilliant value for money. The building itself really needs a good clean! When waiting for the server to pour our drinks, both my husband and I commented on how dirty the bar was. The tables/seats were no better.
Absolutely shocking, filthy, white stuff on the table, bio hazard with wee in the toilet bowl and seat, coffee over the doors and walls, never been cleaned, so dusty you can write in it. Food on the floor, faulty kettle. Had to clean the room with my 6 year old son. General manager has a bad attitude no people skills, and refused a dull refund. Not to mention gossip to the other staff who told me. Head office just as bad, not even looking into the complaint and dismissing straight away. Had to. Contact trade standards and local authority. How they think it is acceptable is beyond me...
A typical Wetherspoons. Exterior a bit dilapidated but interior OK. Service was fine. No sauce provided with holumi burger. Told didn't come with sauce but plainly states on menu that there is sauce. All other Spoons provide sauce. Beer excellent
Typical Spoons offering in a nice old building with hotel rooms.Courtyard out front is a sun trap. Lovely for a pint in the sunshine.
Perfectly good food at one of the best price points in Peebles. The drink menu, beer and spirits, was phenomenal. Huge number of options and more economical than anywhere else we have found. This was our third visit and we will certainly be back.
The tables didn't appear to have been wiped down as the table we were at still had residue from the previous customers. The food we had was ok but on the cool side, could have been hotter. I would describe it as just about warm. The staff were polite and helpful. Disappointed.
Great food great staff . ?? No moreChanged my mind . Girl on the bar by herself. Fair enough.The girl taking food to the tables is rude .Shouting a table number we never heard . But wait are they not supposed to know where they are . Also 20 min wait for drinks and it's not busy.
If you like food, please don't come here. It was horrible. Dirty tables and when we asked te staff to clean the table. They cleaned half of the table and everything fell on the ground. The food itself was terrible to. Cold, not fresh. The salad was three leaves and thats it. I had a mixed grill. Everything was hard and almost not chewable. I never come here again.
Booked disabled room as sister cannot walk far. Was told not to worry we have a lift. On arrival we are told there is no car park, and to park in supermarket car park and walk. Good customer care, got in lift and we are told not to touch any part of lift as beam will brake and lift will stop. Got to our room number 1 and manager had gone. Went for evening meal and fryers had gone down so limited food. So we went to fish and chip shop. Before leaving ask one staff member if we could have some more milk. When we got back to room had to go back down and ask for milk, and was told no, we don't have any. I ask for 2 bottles of water, and was told you have to pay for it. Then I was told get it out of tap. I had already tried that but the water looked so chalky that I wouldn't drink it because I have emphysema. The following morning no fryers working limited breakfast. We brought our own milk as we didn't know if they would be getting any in or not. The second day 2 bottles of water had been left in our room. One thing going wrong isnt worth complaining about. But when all of these things. The 2 managers don't care about the place. Rest of staff tried. I looked on pictures and noted there was not a picture of disabled room any where to be seen. Mould on window. Black stuff on wall paper. Had to play about with kettle for it to come on. Please see photos.
Arrived at 1345 to be told by a member of staff in a n abrupt manner “check is not till 2 “ it appeared the guy on the bar was new and was left alone to deal with all customers at the bar. One girl was running around serving meals. The member of staff who appeared to be a team leader disappeared with a contractor for a good 30 minutes. The staff that were left were under severe pressure. When the team leader did return I stood for a good 10 mins before I was acknowledged. Eventually I was booked in , and all was good from there on in. There was obviously not enough staff on duty. Wetherspoons are I believe in the process of selling this venue. With the right staffing and some good marketing this place would make a good events venue. Thanks
Restaurantji Recommends
The staff were very friendly and the service was good. The menu also good and catered for any diet. I liked the smaller portions menu with the calories calculated for you. I would come back to the Cross Keys.
Visited with my 1yr old son and wife. Ordering on the app was easy and service once order sent was quick for the drinks and wasn’t too long a wait for the food. Food arrived hot and as expected. Free refills on hot drinks is fantastic and the machine makes good coffee. Wasn’t much staff about so had to figure things out ourselves.
Ordered meals and over half an hour later we had to ask when we were getting our food. It came shortly after but was just warm and not very courteous staff. Noted that it seemed to be very short staffed as only 2 working in the bar.
Everything we needed under one roof ?Friendly welcome and slept well and felt refreshed in the morning ?
Mega hassle checking in /booked double got a twin with beds pushed together /shower room dirty needs updated /what looked like dampness on the room walls/big gap under main room door /on leaving the manageress was rude and not helpful/they gave us 1/4 of a toilet roll ?♀️?♀️and no normal milk for room tea etc won’t be rushing back