Ordered our sunday breakfast through Uber eats from here, and the scrambled egg and bacon brioche came with no eggs at all?! What a shame...
Jamie Jarvis
Very friendly staff and delicious drinks. This is my review I wrote 3 years ago but sadly I feel it needs to be updated. I've been going to Café Nero for many years but sadly recently I don't feel like a very valued customer. In the past 3 months I've seen at least 6 members of staff leave and that clearly speaks for its self. I go to the cafe everyday where possible and I was there on Wednesday 6th December. I ordered my usual drink, panettone latte, coconut milk, extra hot, with cream. Sat down with my drink, tasted it, it clearly wasn't extra hot, more like barely warm. I know I should've taken the drink back but I didn't and just drank it. I came into the cafe the following day as usual and the same member of staff was on that made my drink the previous day (they were covering from another shop due to staff shortage) Ordered my drink and as always asked for it to be made extra hot. Sat down and again drink was barely warm. My friend went to the counter and said to the barista "don't take offence but this drink isn't extra hot" The barista said "don't worry if I took offence, you'd know about it love" then "all you've got to do is ask me to remake the drinks" There was no apology as you'd expect. The barista then threw the contents of our cups into the sink with such aggression, that some of the contents splashed back hitting his face and he was seen to then swiftly clean his glasses. Drinks were remade but sadly they were no better. I didn't dare to take the drinks back and complain for a second time.
Nigel Eastham
Used this cafe Nero a couple of times now. Coffee is the usual Nero standard (very good) as are the cakes. Toilets could be
Annette Clarke
The poor barrista at 3.07 pm today was run off her feet serving a long line of customers whilst her colleague barrista spent her time laboriously carefully stacking the sandwiches, I so felt for the competent serving assistant , she could have done with some help behind the counter ! Was it because the stacker was a trainee ?
Louise Owen
Food and drink is fine. It's very careworn. Often empty cardboard boxes are stacked in the customer area. Buckets and mops too. Needs someone to take charge.
Deefisher Star
Loved this place ,cosy and
Francis Maglaque
Kudos to the lovely staff, they were very nice and welcoming, they were quick with the orders.Food as the usual cafe nero, we tried the millionaires hot choco and it was really good.Some tables were a bit messy though but perhaps it was just as busy
Dawn Colyer
Staff are rude in the Shrewsbury branch and show not even the most basic of customer service skills. The service is very slow, the seating area is dirty and the toilets are a disgrace. Nero used to be our favourite coffee shop but today was the last time we will be visiting.
RIchard035
The food and drink is the same as for any other Cafe Nero. They clearly do not have enough staff as there were long queues to be served and virtually every table in the cafe was dirty and there was food on the floor. If you wanted to sit down you had to clear the table yourself. There was used cups, plates, etc stacked on every available surface. I wouldn't go back here.
Dawn W
Poor barista on her own til 10am expected to do online deliveries and serve customers. Other staff not due in til 10am on a Saturday morning. She worked really hard stayed calm but this should never happen very poor management and only management to blame need to get their act together if they want to keep staff like the person on her own this morning. Will say the coffee was great.
We visited this branch earlier today. Hadn’t been here for a few years. Once in we thought that the place looked dirty and unwelcoming. The service was very slow and there was a long queue at the till all the time we were there. They seemed to be very under staffed. The fabric seats we sat on were dirty. There were quite a few tables with dirty crockery left on and not cleared away. The toilet was dirty and needed a good clean. Overall not that pleasant an experience. We won’t be visiting there again in a hurry!!!!
Andykn3
Myself and partner nipped into Caffè Nero last weekend for an afternoon drink. We hadn’t been there for a few years. Once in there we found the place to be very tired looking and dirty. There was a permanent queue of people waiting to be served by the two overrun staff members. There were bins overflowing with rubbish, dirty used cups etc on the tables as the staff hadn’t had the time to clear them, the upholstered seats were dirty and stained and the toilets were very dirty. Needless to say we won’t be returning there in a hurry!! Come on Caffè Nero spend some money on the place and make it look an inviting place to go!!!
nigeltrefonen
Popped in for a coffee and a cake - it’s dog friendly so it was a winner on that front. However, apart from that there was little to recommend it. Service was slow and staff weren’t very helpful. The whole place appeared dirty. Upholstery on chairs was old and stained.. bins overflowing right where we sat, toilets are absolutely filthy( clearly not been cleaned in a long time). Such a shame because it’s in a good central location. So, I don’t think we’ll be going again anytime soon.
Margaret Williams
Nice friendly atmosphere even when busyI like the
Sarah Jenkins
I have always loved going into Cafe Nero for a coffee and sometimes a cake treat. However, this morning I popped in and was very disappointed at the dirty conditions, the stale looking cakes and worse still, the indifferent service that I received from the young female barista. No thank you, no asking whether I wanted something to eat and all the staff looked scruffy and were more interested in talking to each other than look after me as a customer. Sadly, I won’t be returning and will be going elsewhere.
Ordered our sunday breakfast through Uber eats from here, and the scrambled egg and bacon brioche came with no eggs at all?! What a shame...
Very friendly staff and delicious drinks. This is my review I wrote 3 years ago but sadly I feel it needs to be updated. I've been going to Café Nero for many years but sadly recently I don't feel like a very valued customer. In the past 3 months I've seen at least 6 members of staff leave and that clearly speaks for its self. I go to the cafe everyday where possible and I was there on Wednesday 6th December. I ordered my usual drink, panettone latte, coconut milk, extra hot, with cream. Sat down with my drink, tasted it, it clearly wasn't extra hot, more like barely warm. I know I should've taken the drink back but I didn't and just drank it. I came into the cafe the following day as usual and the same member of staff was on that made my drink the previous day (they were covering from another shop due to staff shortage) Ordered my drink and as always asked for it to be made extra hot. Sat down and again drink was barely warm. My friend went to the counter and said to the barista "don't take offence but this drink isn't extra hot" The barista said "don't worry if I took offence, you'd know about it love" then "all you've got to do is ask me to remake the drinks" There was no apology as you'd expect. The barista then threw the contents of our cups into the sink with such aggression, that some of the contents splashed back hitting his face and he was seen to then swiftly clean his glasses. Drinks were remade but sadly they were no better. I didn't dare to take the drinks back and complain for a second time.
Used this cafe Nero a couple of times now. Coffee is the usual Nero standard (very good) as are the cakes. Toilets could be
The poor barrista at 3.07 pm today was run off her feet serving a long line of customers whilst her colleague barrista spent her time laboriously carefully stacking the sandwiches, I so felt for the competent serving assistant , she could have done with some help behind the counter ! Was it because the stacker was a trainee ?
Food and drink is fine. It's very careworn. Often empty cardboard boxes are stacked in the customer area. Buckets and mops too. Needs someone to take charge.
Loved this place ,cosy and
Kudos to the lovely staff, they were very nice and welcoming, they were quick with the orders.Food as the usual cafe nero, we tried the millionaires hot choco and it was really good.Some tables were a bit messy though but perhaps it was just as busy
Staff are rude in the Shrewsbury branch and show not even the most basic of customer service skills. The service is very slow, the seating area is dirty and the toilets are a disgrace. Nero used to be our favourite coffee shop but today was the last time we will be visiting.
The food and drink is the same as for any other Cafe Nero. They clearly do not have enough staff as there were long queues to be served and virtually every table in the cafe was dirty and there was food on the floor. If you wanted to sit down you had to clear the table yourself. There was used cups, plates, etc stacked on every available surface. I wouldn't go back here.
Poor barista on her own til 10am expected to do online deliveries and serve customers. Other staff not due in til 10am on a Saturday morning. She worked really hard stayed calm but this should never happen very poor management and only management to blame need to get their act together if they want to keep staff like the person on her own this morning. Will say the coffee was great.
Restaurantji Recommends
We visited this branch earlier today. Hadn’t been here for a few years. Once in we thought that the place looked dirty and unwelcoming. The service was very slow and there was a long queue at the till all the time we were there. They seemed to be very under staffed. The fabric seats we sat on were dirty. There were quite a few tables with dirty crockery left on and not cleared away. The toilet was dirty and needed a good clean. Overall not that pleasant an experience. We won’t be visiting there again in a hurry!!!!
Myself and partner nipped into Caffè Nero last weekend for an afternoon drink. We hadn’t been there for a few years. Once in there we found the place to be very tired looking and dirty. There was a permanent queue of people waiting to be served by the two overrun staff members. There were bins overflowing with rubbish, dirty used cups etc on the tables as the staff hadn’t had the time to clear them, the upholstered seats were dirty and stained and the toilets were very dirty. Needless to say we won’t be returning there in a hurry!! Come on Caffè Nero spend some money on the place and make it look an inviting place to go!!!
Popped in for a coffee and a cake - it’s dog friendly so it was a winner on that front. However, apart from that there was little to recommend it. Service was slow and staff weren’t very helpful. The whole place appeared dirty. Upholstery on chairs was old and stained.. bins overflowing right where we sat, toilets are absolutely filthy( clearly not been cleaned in a long time). Such a shame because it’s in a good central location. So, I don’t think we’ll be going again anytime soon.
Nice friendly atmosphere even when busyI like the
I have always loved going into Cafe Nero for a coffee and sometimes a cake treat. However, this morning I popped in and was very disappointed at the dirty conditions, the stale looking cakes and worse still, the indifferent service that I received from the young female barista. No thank you, no asking whether I wanted something to eat and all the staff looked scruffy and were more interested in talking to each other than look after me as a customer. Sadly, I won’t be returning and will be going elsewhere.