Very clean and tidy rooms staff were very friendly and
Allison Schultz
We stayed one night and the entire nights sleep was interrupted by the sound of someone in the room above us walking around. The inferior insulation in the build meant that we could hear EVERYTHING, which made for a really horrible nights sleep. We complained to the friendly front desk staff the next morning and they even agreed that there is hardly any insulation and advised us to stay on the second floor next time which wasn't helpful. We then spoke to a customer service representative on the phone later in the week after 2 emails sent without a response and they said they wouldn't issue a refund as we didn't attempt to contact the front desk in the middle of the night. For a company to offer a "good nights sleep guaranteed" and then to not honor that because we weren't informed of the fine print is very disappointing. We will not only be telling everyone we know to stay clear of Premier Inn's but we no longer being staying in them. Many hundreds of pounds missed out on because they wouldn't honor our request for a refund due to inferior offerings and a horrible nights sleep.
BendrixandArray music
Shambles of a hotel. It should just be called 'inn" as I'm struggling to see what is premier about this place. Cancelled the breakfast for our third day because it's worse than a school dinner. Granted they refunded it but was told it would take up to ten working days... People actually waiting for mugs for coffee as they were still on tables waiting to be cleared and this seemed to take a minimum of half an hour and tables were not wiped. Bacon was cold. Stayed for the third time. We come to see my partners mother who suffers with dementia, so this is a convenient place nearby for us. So the location is great.Bought a bottle of wine to have in our room on the last night. The "hotel" and "pub" next door didn't have a corkscrew on site???!! Had to get in the car and go to Tesco to buy a corkscrew. There's signs up in the "hotel" asking you to request your room to be cleaned!! Surely it should be a request for it to not be cleaned? Had to ask for toilet roll at front desk only for the member of staff to try to give me the dispenser type paper because he couldn't be arsed to go to a different room to find the rolls that actually go in the room. I will be asking for fifty percent reduction for this stay. Also, paid initially for a plus room, the window does not open at all but don't worry,the window has a sticker with a reassuring note to say that they pump fresh air into the room. The fan that pumps this fresh air into the room is louder than the TV and the tv is set to a level as to not disturb other guests. But if you stay near the lift you'll know every time the "doors opening" and "doors closing".The staff don't seem to care or are maybe at the point of passed caring.
J K
Rooms are exceptionally clean and staff are sooooo helpful as always. We shall continue using Premier Inns as much as possible.Rooms: Very very clean. Warm rooms and comfortable beds.Food & drinks: We had booked the meal deal at the Brewers Fayre restaurant connected to the hotel,food was hot and tasty but what made it special were the fantastic staff who were so special, especially James
John Blackmore
Great location for Clark’s village, normal good facilities, fantastic room as usualRooms: Fantastic room as normal great sleepNearby activities: Clarks VillageWalkability: Easy access to GlastonburyFood & drinks: Meal deals with brewers fare , great food and drinks
Lin Willmott
Excellent night's stayBeautifully clean, warm and cosy.Lovely shower n thick white towels.Comfortable bed, slept well as very quiet.Tea/coffeeDefinitely recommend a stay here.Friendly/helpful staff, we are booked to stay again.Large car parkRooms: Everything you needWarm / comfortableQuietTea/coffee
Simon Hancock
Excellent service, we booked for a 3 night stayThe room was perfect, the staff were absolutely first classCan't fault a thingWe will be back
Sandra Ashby
The hotel was a little too warm - our room was very comfortable and clean - the staff were lovely - the choices for breakfast was varied and delicious ?Rooms: Were a little too warm and stuffy it would have been better if we could have opened the window for a short time, however they were very clean and comfortable.Walkability: The walk into town and back was further than we expected and was too much for the Grandchildren (6 and 5).Food & drinks: We didn't have dinner in the restaurant as bad weather and Road closures made it very late booking in at 10.35pm. Breakfast was delicious and ample portions.Noteworthy details: The staff were lovely and welcoming.
Edward Cook
Friendly staff,had noicey people next door to us,went to reception and the were happy to move us to another
Elaine Withers
I didn't stay at the hotel but my brother and sister-in-law did for 2 nights in September. They were very happy with the room, service and location. I was going to surprise them with breakfast at the hotel which was their rest stop during their ride from John o' Goats to Land's End. Jamie who answered the phone when I rang up, took care of everything and gave them a really lovely surprise.
Premier plus rooms great.Mel was brilliant and helpful for both me and my colleague.All the staff at this hotel were friendly and helpful but Mel was spot on. Thank you. ?
Yvonne Thatcher
never stayed in a Premier Inn before and was pleasantly surprised service good room clean comfy bed bathroom clean shower good . Booked breakfast which was self service excellent choice of good quality would stay there again .Nearby activities: Glastonbury Town has many attractions the Abbey, Chalice well, The views of the Tor. lots of shops good places to eat and drink
Kevan Stanton
The room was small compared to others I've stayed in.The service was satisfactory and friendly.The location was satisfactory for my needs.
Josh_DC555
We really enjoyed our stay and it was even better than we expected. Great hotel, clean, and in a convenient location. The restaurant next door was really good too. We'd look forward to staying here again.
richardshaw1980
Stayed at the hotel to go see a gig at the red brick building. It's located a 5 minute walk up the road. The tow is a 15 minute walk down the road. Everything was clean and well presented. Staff are very friendly. Only grumble was that it doesn't have its own bar and restaurant. You use the beefeater restaurant next door. We went in to get a glass of persecco and could only order a full bottle!!
Very clean and tidy rooms staff were very friendly and
We stayed one night and the entire nights sleep was interrupted by the sound of someone in the room above us walking around. The inferior insulation in the build meant that we could hear EVERYTHING, which made for a really horrible nights sleep. We complained to the friendly front desk staff the next morning and they even agreed that there is hardly any insulation and advised us to stay on the second floor next time which wasn't helpful. We then spoke to a customer service representative on the phone later in the week after 2 emails sent without a response and they said they wouldn't issue a refund as we didn't attempt to contact the front desk in the middle of the night. For a company to offer a "good nights sleep guaranteed" and then to not honor that because we weren't informed of the fine print is very disappointing. We will not only be telling everyone we know to stay clear of Premier Inn's but we no longer being staying in them. Many hundreds of pounds missed out on because they wouldn't honor our request for a refund due to inferior offerings and a horrible nights sleep.
Shambles of a hotel. It should just be called 'inn" as I'm struggling to see what is premier about this place. Cancelled the breakfast for our third day because it's worse than a school dinner. Granted they refunded it but was told it would take up to ten working days... People actually waiting for mugs for coffee as they were still on tables waiting to be cleared and this seemed to take a minimum of half an hour and tables were not wiped. Bacon was cold. Stayed for the third time. We come to see my partners mother who suffers with dementia, so this is a convenient place nearby for us. So the location is great.Bought a bottle of wine to have in our room on the last night. The "hotel" and "pub" next door didn't have a corkscrew on site???!! Had to get in the car and go to Tesco to buy a corkscrew. There's signs up in the "hotel" asking you to request your room to be cleaned!! Surely it should be a request for it to not be cleaned? Had to ask for toilet roll at front desk only for the member of staff to try to give me the dispenser type paper because he couldn't be arsed to go to a different room to find the rolls that actually go in the room. I will be asking for fifty percent reduction for this stay. Also, paid initially for a plus room, the window does not open at all but don't worry,the window has a sticker with a reassuring note to say that they pump fresh air into the room. The fan that pumps this fresh air into the room is louder than the TV and the tv is set to a level as to not disturb other guests. But if you stay near the lift you'll know every time the "doors opening" and "doors closing".The staff don't seem to care or are maybe at the point of passed caring.
Rooms are exceptionally clean and staff are sooooo helpful as always. We shall continue using Premier Inns as much as possible.Rooms: Very very clean. Warm rooms and comfortable beds.Food & drinks: We had booked the meal deal at the Brewers Fayre restaurant connected to the hotel,food was hot and tasty but what made it special were the fantastic staff who were so special, especially James
Great location for Clark’s village, normal good facilities, fantastic room as usualRooms: Fantastic room as normal great sleepNearby activities: Clarks VillageWalkability: Easy access to GlastonburyFood & drinks: Meal deals with brewers fare , great food and drinks
Excellent night's stayBeautifully clean, warm and cosy.Lovely shower n thick white towels.Comfortable bed, slept well as very quiet.Tea/coffeeDefinitely recommend a stay here.Friendly/helpful staff, we are booked to stay again.Large car parkRooms: Everything you needWarm / comfortableQuietTea/coffee
Excellent service, we booked for a 3 night stayThe room was perfect, the staff were absolutely first classCan't fault a thingWe will be back
The hotel was a little too warm - our room was very comfortable and clean - the staff were lovely - the choices for breakfast was varied and delicious ?Rooms: Were a little too warm and stuffy it would have been better if we could have opened the window for a short time, however they were very clean and comfortable.Walkability: The walk into town and back was further than we expected and was too much for the Grandchildren (6 and 5).Food & drinks: We didn't have dinner in the restaurant as bad weather and Road closures made it very late booking in at 10.35pm. Breakfast was delicious and ample portions.Noteworthy details: The staff were lovely and welcoming.
Friendly staff,had noicey people next door to us,went to reception and the were happy to move us to another
I didn't stay at the hotel but my brother and sister-in-law did for 2 nights in September. They were very happy with the room, service and location. I was going to surprise them with breakfast at the hotel which was their rest stop during their ride from John o' Goats to Land's End. Jamie who answered the phone when I rang up, took care of everything and gave them a really lovely surprise.
Restaurantji Recommends
Premier plus rooms great.Mel was brilliant and helpful for both me and my colleague.All the staff at this hotel were friendly and helpful but Mel was spot on. Thank you. ?
never stayed in a Premier Inn before and was pleasantly surprised service good room clean comfy bed bathroom clean shower good . Booked breakfast which was self service excellent choice of good quality would stay there again .Nearby activities: Glastonbury Town has many attractions the Abbey, Chalice well, The views of the Tor. lots of shops good places to eat and drink
The room was small compared to others I've stayed in.The service was satisfactory and friendly.The location was satisfactory for my needs.
We really enjoyed our stay and it was even better than we expected. Great hotel, clean, and in a convenient location. The restaurant next door was really good too. We'd look forward to staying here again.
Stayed at the hotel to go see a gig at the red brick building. It's located a 5 minute walk up the road. The tow is a 15 minute walk down the road. Everything was clean and well presented. Staff are very friendly. Only grumble was that it doesn't have its own bar and restaurant. You use the beefeater restaurant next door. We went in to get a glass of persecco and could only order a full bottle!!