Called in here with my wife and granddaughter about 4.15pm. Very quiet but loads of new competition now in portishead.If they have put Ashley in to bring the branch back up to spec then they have chosen very well. She’s a star and they need to look after her. She was running it single handed hopefully she can keep this branch going. Ashley ???.
Philip The Hair Man
Very good serviceAshley was excellent ??
triggerman
Superb Coffee a relief after the awful coffee I was served at Cor Restaraunt yesterday even better as I had a voucher to get a free drink as well
Alan Ash
Just another Costa coffee takes a long time to get so get here earlyWheelchair accessibility: Ramp at door.
Simon Hammond
What a dismal experience... I almost exclusively use Costa for lunch treats, but I shall never stop at this one again.The lad who served me and my wife on this occasion had a terrible attitude towards customer service, and whilst we were trying to get an answer regarding why the Costa card reward hadn't worked, he merely turned around and walked away to heat the food. His colleague who was making the drinks was as equally unhelpful, bar pointing out that a reward on my wife's account was only for weekend use (I'd offer a separate 2 star rating for her).When asking for two slices of the cake that was on display with no card denoting what it was, the lad didn't offer due diligence in advising us what it was - instead he just rang it through the till and messing up the Costa card process meaning a discount wasn't applied.As a former manager of a retail environment, I'd be mortified to know that this is the way my staff operate. If it was busy I'd almost understand the unacceptable service but we were the only ones in the queue, with just two other people in the whole shop!Oh, and just to add, the cutlery was dirty to boot! At least the cake was pleasant.Edited to add: We're busy eating, and this lad is stood behind the till picking at his beard, just as an older couple have come in and he's now serving them, hands unwashed... call me knitpicky, I just expected damn good customer service.
Denise Johnson
The staff in Broadmead Bristol branch on July 5th at 5pm need to go to the Portishead branches to be retrained.
Roderick Shepherd
I popped in for a coffee and a slice of cake. Service was prompt and polite, and I spent a leisurely half hour there
Christine Peters
Just called in for coffee, no frills, service ok, just basic
DJMcG
I asked for a grande size coffee, whilst I know it's not starbucks because starbucks staff are never rude, I was asked twice what size I wanted....while she wanted to make a point that she was not starbucks and told me she didn't understand the word Grande....this was while there was a long line behind me listening to her reprimand me on costas choice of wording.....rudeness to the enth degree. This was the manager.....
David Hawken
I visited mid-afternoon on a Friday and there was no queue and service was prompt. I had a flat white and toastie and both were very nice.
The team serving are great, very friendly and helpful
Martin Fox
Busy for Christmas. Two members of staff. Could have done with more
S Toogood
Not much seating as it gets quite busy being on the main high street. Often a queue here but again mostly because it is busy. They have changed their opening times as it used to be open until 6 but now only until 4. Limited parking around the site and however this sometimes can be dependent on what time you go. Two toilets are available on site too.
Marilyn Crump
It was freezing in there, I asked staff about the heating and was told there wasn't any which was a shame. Only one loo working as well. Food and service fine. I was with my elderly mum, so reluctant to go back again.
Prime Time
Best coffee I've had in a 'Costa' for awhile. However, if you want to flip open your laptop & hard hit those keys - head elsewhere - ONE SOCKET! ?
Called in here with my wife and granddaughter about 4.15pm. Very quiet but loads of new competition now in portishead.If they have put Ashley in to bring the branch back up to spec then they have chosen very well. She’s a star and they need to look after her. She was running it single handed hopefully she can keep this branch going. Ashley ???.
Very good serviceAshley was excellent ??
Superb Coffee a relief after the awful coffee I was served at Cor Restaraunt yesterday even better as I had a voucher to get a free drink as well
Just another Costa coffee takes a long time to get so get here earlyWheelchair accessibility: Ramp at door.
What a dismal experience... I almost exclusively use Costa for lunch treats, but I shall never stop at this one again.The lad who served me and my wife on this occasion had a terrible attitude towards customer service, and whilst we were trying to get an answer regarding why the Costa card reward hadn't worked, he merely turned around and walked away to heat the food. His colleague who was making the drinks was as equally unhelpful, bar pointing out that a reward on my wife's account was only for weekend use (I'd offer a separate 2 star rating for her).When asking for two slices of the cake that was on display with no card denoting what it was, the lad didn't offer due diligence in advising us what it was - instead he just rang it through the till and messing up the Costa card process meaning a discount wasn't applied.As a former manager of a retail environment, I'd be mortified to know that this is the way my staff operate. If it was busy I'd almost understand the unacceptable service but we were the only ones in the queue, with just two other people in the whole shop!Oh, and just to add, the cutlery was dirty to boot! At least the cake was pleasant.Edited to add: We're busy eating, and this lad is stood behind the till picking at his beard, just as an older couple have come in and he's now serving them, hands unwashed... call me knitpicky, I just expected damn good customer service.
The staff in Broadmead Bristol branch on July 5th at 5pm need to go to the Portishead branches to be retrained.
I popped in for a coffee and a slice of cake. Service was prompt and polite, and I spent a leisurely half hour there
Just called in for coffee, no frills, service ok, just basic
I asked for a grande size coffee, whilst I know it's not starbucks because starbucks staff are never rude, I was asked twice what size I wanted....while she wanted to make a point that she was not starbucks and told me she didn't understand the word Grande....this was while there was a long line behind me listening to her reprimand me on costas choice of wording.....rudeness to the enth degree. This was the manager.....
I visited mid-afternoon on a Friday and there was no queue and service was prompt. I had a flat white and toastie and both were very nice.
Restaurantji Recommends
The team serving are great, very friendly and helpful
Busy for Christmas. Two members of staff. Could have done with more
Not much seating as it gets quite busy being on the main high street. Often a queue here but again mostly because it is busy. They have changed their opening times as it used to be open until 6 but now only until 4. Limited parking around the site and however this sometimes can be dependent on what time you go. Two toilets are available on site too.
It was freezing in there, I asked staff about the heating and was told there wasn't any which was a shame. Only one loo working as well. Food and service fine. I was with my elderly mum, so reluctant to go back again.
Best coffee I've had in a 'Costa' for awhile. However, if you want to flip open your laptop & hard hit those keys - head elsewhere - ONE SOCKET! ?