Awful experience. Come here very often but never again. 2 men served me. No smiles or anything that made me feel welcome. Just looked like they wanted to go home. Talking negatively about other customers behind the counter and just very very rude in general. I expected better from this costa as every time I come I always feel satisfied but I think this has put me off for good.
Elsie D
Natalie!! You absolute hero. I took a gentleman I was looking after to this Costa and he left with a bloody great big smile on his face due to Natalie which is more than you expect from picking up a coffee. The customer service was exceptional, the friendly smile was the most endearing and the all round experience was made a delight. A staff member to be treasured.
Max
Nice selection of drinks and always enjoyable. Clean and tidy and kind staff. Too expensive for what you get though
philhumphries1
This is definitely 1/3, the best costa on the A370 into Weston, easy parking, drive through and just been refitted with new furniture The staff are always pleasant, and are at ease chatting with you while serving.
James Clay
I decided to get a coffee from Costa on Marchfields Way.I was intending to have coffee and cake. They were very short on cakes, so I just had a cortado. I had a free coffee on the app, so it didn’t cost me anything.My main issue was that, I was drinking in, but they still served me my coffee in a takeaway cardboard cup. I prefer my coffee in a real cup, and actually will make the time for a coffee, rather than do take out. However the choice was coffee in a takeaway cardboard cup, or no coffee. As I wanted a coffee, I took the takeaway cardboard cup.Service was a little slow considering there were way more staff than customers in the queue.The coffee was quite nice though.
Melly Kennedy
It's been 3 years since my first visit and I'm sadned to see that the service has declined. We decided to have a quick lunch and coffee here today. The cafe was was not too busy as it was about 2.30 so I was disappointed to see the staff taking what seemed like an eternity to serve each customer. When we approached the server he just walked away looking at his mobile phone with no acknowledgement or "will be with you in a moment". We found this particularly unnecessary and rude . When we were finally served, they were pleasant but not very engaging. We had a couple of hot drinks a toastie and one of te ew bacon and egg brioche baps. They were all okay, but could have been hotter. There was no sugars or napkins in the sugar, etc station, we asked if there was any available and was reluctantly passed a couple of brown sugars. (no effort made to refill for other customers) the staff here could do better and just need a little kick up the bum to get them putting in a bit more effort. Cafe was tidy and relitivly clean, behind the counter needed a wipe down and tidy up. Staff well presented. Free parking available, outside seating, customer toilet and drive through.
Jill Rebecca Heywood
Frequent stop on my way into or out of Weston. Nice staff, and I always use the drive-thru due to mobility issues. Good range of food and drinks, but I tend to stick to the same old things because of my diet.
Wendy Stockham (Wendy wu)
Absolutely filthy. I wouldn't mind as its Christmas and if they were busy however it's quiet. The tables are full. Floors are shocking! Would not want to return. Extra point was for excellent service but the manager really needs to clean it up.
Wendy Stockham
Absolutely filthy. I wouldn't mind as its Christmas and if they were busy however it's quiet. The tables are full. Floors are shocking! Would not want to return. Extra point was for excellent service but the manager really needs to clean it up.
Ben Russell
I've been here only twice. Both times through the drive thru. The first visit resulted in lattes missing the syrups. On the second visit we planned to sit in but, for whatever reason, they had closed the store and were only serving via the drive thru. Made all the more bizarre by the sign on the door saying they had to close their dine in area when you could clearly count at least 6 people + children. I didn't know you could reserve a Costa.
Just served in the drive thru this morning by the friendliest and happiest staff member EVER.Lady with the green scarf - You are awesome, the world needs more of you! Costa - If this lady isnt the boss .. she should be!
Prime Time
Problems yet again here. It advertises 5:30am opening, yet it opens at 12 noon!! This has been going on for some time. Go somewhere more reliable if I were you!
R Hooke
I use the drive thru regularly, and the staff are always so friendly and quick to serve.There is a woman, I think her name is Nat, and she is brilliant. ?? Very friendly and lively, which is a breath of fresh air.
Kayleigh Smith
Shelly was great! We love coffee and we love Costa, but it was our first time going to a drive thru Costa. Shellys customer service, and friendliness was so refreshing and lovely to experience, in a place where today most people have lost the touch of good customer service. We will definitely return to this one specifically now, instead of the one down the road. Thank you for making us feel welcomed, instead of a burden, like alot of places do these days.
Gareth Wheatcroft
Excellent staff a very warm welcomeService was fast and even brought our breakfast bap to our table for us
Awful experience. Come here very often but never again. 2 men served me. No smiles or anything that made me feel welcome. Just looked like they wanted to go home. Talking negatively about other customers behind the counter and just very very rude in general. I expected better from this costa as every time I come I always feel satisfied but I think this has put me off for good.
Natalie!! You absolute hero. I took a gentleman I was looking after to this Costa and he left with a bloody great big smile on his face due to Natalie which is more than you expect from picking up a coffee. The customer service was exceptional, the friendly smile was the most endearing and the all round experience was made a delight. A staff member to be treasured.
Nice selection of drinks and always enjoyable. Clean and tidy and kind staff. Too expensive for what you get though
This is definitely 1/3, the best costa on the A370 into Weston, easy parking, drive through and just been refitted with new furniture The staff are always pleasant, and are at ease chatting with you while serving.
I decided to get a coffee from Costa on Marchfields Way.I was intending to have coffee and cake. They were very short on cakes, so I just had a cortado. I had a free coffee on the app, so it didn’t cost me anything.My main issue was that, I was drinking in, but they still served me my coffee in a takeaway cardboard cup. I prefer my coffee in a real cup, and actually will make the time for a coffee, rather than do take out. However the choice was coffee in a takeaway cardboard cup, or no coffee. As I wanted a coffee, I took the takeaway cardboard cup.Service was a little slow considering there were way more staff than customers in the queue.The coffee was quite nice though.
It's been 3 years since my first visit and I'm sadned to see that the service has declined. We decided to have a quick lunch and coffee here today. The cafe was was not too busy as it was about 2.30 so I was disappointed to see the staff taking what seemed like an eternity to serve each customer. When we approached the server he just walked away looking at his mobile phone with no acknowledgement or "will be with you in a moment". We found this particularly unnecessary and rude . When we were finally served, they were pleasant but not very engaging. We had a couple of hot drinks a toastie and one of te ew bacon and egg brioche baps. They were all okay, but could have been hotter. There was no sugars or napkins in the sugar, etc station, we asked if there was any available and was reluctantly passed a couple of brown sugars. (no effort made to refill for other customers) the staff here could do better and just need a little kick up the bum to get them putting in a bit more effort. Cafe was tidy and relitivly clean, behind the counter needed a wipe down and tidy up. Staff well presented. Free parking available, outside seating, customer toilet and drive through.
Frequent stop on my way into or out of Weston. Nice staff, and I always use the drive-thru due to mobility issues. Good range of food and drinks, but I tend to stick to the same old things because of my diet.
Absolutely filthy. I wouldn't mind as its Christmas and if they were busy however it's quiet. The tables are full. Floors are shocking! Would not want to return. Extra point was for excellent service but the manager really needs to clean it up.
Absolutely filthy. I wouldn't mind as its Christmas and if they were busy however it's quiet. The tables are full. Floors are shocking! Would not want to return. Extra point was for excellent service but the manager really needs to clean it up.
I've been here only twice. Both times through the drive thru. The first visit resulted in lattes missing the syrups. On the second visit we planned to sit in but, for whatever reason, they had closed the store and were only serving via the drive thru. Made all the more bizarre by the sign on the door saying they had to close their dine in area when you could clearly count at least 6 people + children. I didn't know you could reserve a Costa.
Restaurantji Recommends
Just served in the drive thru this morning by the friendliest and happiest staff member EVER.Lady with the green scarf - You are awesome, the world needs more of you! Costa - If this lady isnt the boss .. she should be!
Problems yet again here. It advertises 5:30am opening, yet it opens at 12 noon!! This has been going on for some time. Go somewhere more reliable if I were you!
I use the drive thru regularly, and the staff are always so friendly and quick to serve.There is a woman, I think her name is Nat, and she is brilliant. ?? Very friendly and lively, which is a breath of fresh air.
Shelly was great! We love coffee and we love Costa, but it was our first time going to a drive thru Costa. Shellys customer service, and friendliness was so refreshing and lovely to experience, in a place where today most people have lost the touch of good customer service. We will definitely return to this one specifically now, instead of the one down the road. Thank you for making us feel welcomed, instead of a burden, like alot of places do these days.
Excellent staff a very warm welcomeService was fast and even brought our breakfast bap to our table for us