Always come to this branch of Five Guys, loads of space to park, always top tier service & the staff are brilliant.Had an issue with a gift card today, but James Wood (assume onsite manager) sorted it all out. Really nice young man with a great customer service attitude. Will visit here again, very soon.Keep up the good work everyone ?
Anna Armentano
Far tooooo much expensive for a burger, prices are outrageous and the waiting time is ridiculously long for a nearly empty place. I wouldn't recommend.
Mira
I love hamburgers however please stop overcooking potatoes. It is not eatable at all. I hope you will take it into account.
Scottcita Allen
Consistency. No matter which one you visit, they’re always great flavorful Pattie’s and french fries, just like in the States. I like the fact that even when their kitchen is very exposed to public, cooks are very well behaved and focused in their work. No drama, no dirty clothes spoken in front of everyone specially because of the little ones. ????????????????
Becky Dodds
This was my first experience eating at five guys and I won't be rushing back. Food was below average for the cost of it, each item was sold separately so no meal deals, putting the price up. The lady serving was nice. We were the only ones in the restaurant at the time and are both disabled yet when our food was ready they shouted for us to come and collect it rather than a nice gesture of bringing it to our table. It was also very cold inside the restaurant, it just didn't feel welcoming. Disappointed.
Simon Dear
Our server Frank Felix at Sheffield Valley Centertainment.Was excellent as well as all staff.Our 1st time coming here.Very knowledgeable of what toppings on the burgers to have and what compliments each other better.The food was faultless. Like karens dinner but better food and service alot better ??❤️❤️
Sam Stone
Where do I start!I've always loved five guys and had mostly very good experiences previously.Came to this location for the first time as I was staying in a hotel nearby. After helping at a sporting event all day we just wanted some good simple food but it went so wrong.We ordered a cheeseburger with fried onions, tomato and lettuce, and also the grilled cheese sandwich.It wasn't that busy in the store so waited near the tills enjoying them making the food.A few minutes after ordering I saw a grilled cheese on the side. Figured it wasn't ours as it was too quick (I know it can take time to cook the burgers)I noticed the grilled cheese wasn't wrapped and soon after a bun appeared next to it, although it had gherkins on it (so I knew it wasn't mine as they are disgusting!)Fifteen mins later, after watching the unwrapped grilled cheese and gherkin infested bun making their way along the line they added burgers to the bun, wrapped it and then put them in a bag and called my number.Took the food back to the table and my wife opened the grilled cheese and said 'why is it cold'. I explained that I'd watched it sitting on the line for the last fifteen mins not even wrapped for most of it.I took it up to the till and explained to the girl that it wasn't hot and I explained why.She tried to tell me that's just how it comes (not hot).As I was explaining that obviously a grilled cheese sandwich should be hot, someone else came over to ask what the issue was. I explained and he immediately said that's not right she they'd make another one.I went and sat back down and opened my burger and what a surprise it was covered in gherkins!I took them off and ate the burger, but really why put things on a customers burger they didn't even order!A few mins later someone came over with a new fresh very hot grilled cheese sandwich which was much nicer.After we ate our food I ordered milkshakes to take away (which were really really good)Overall a very annoying stressful meal. The management here need to sort out their chefs (to not serve cold food or add extra unwanted items) and also their till staff who think that grilled cheese sandwiches should be served cold.Won't be visiting this location again I'm afraid
flashsam7267
Where do I start! I've always loved five guys and had mostly very good experiences previously. Came to this location for the first time as I was staying in a hotel nearby. After helping at a sporting event all day we just wanted some good simple food but it went so wrong. We ordered a cheeseburger with fried onions, tomato and lettuce, and also the grilled cheese sandwich. It wasn't that busy in the store so waited near the tills enjoying them making the food. A few minutes after ordering I saw a grilled cheese on the side. Figured it wasn't ours as it was too quick (I know it can take time to cook the burgers) I noticed the grilled cheese wasn't wrapped and soon after a bun appeared next to it, although it had gherkins on it (so I knew it wasn't mine as they are disgusting!) Fifteen mins later, after watching the unwrapped grilled cheese and gherkin infested bun making their way along the line they added burgers to the bun, wrapped it and then put them in a bag and called my number. Took the food back to the table and my wife opened the grilled cheese and said 'why is it cold'. I explained that I'd watched it sitting on the line for the last fifteen mins not even wrapped for most of it. I took it up to the till and explained to the girl that it wasn't hot and I explained why. She tried to tell me that's just how it comes (not hot). As I was explaining that obviously a grilled cheese sandwich should be hot, someone else came over to ask what the issue was. I explained and he immediately said that's not right she they'd make another one. I went and sat back down and opened my burger and what a surprise it was covered in gherkins! I took them off and ate the burger, but really why put things on a customers burger they didn't even order! A few mins later someone came over with a new fresh very hot grilled cheese sandwich which was much nicer. After we ate our food I ordered milkshakes to take away (which were really really good) Overall a very annoying stressful meal. The management here need to sort out their chefs (to not serve cold food or add extra unwanted items) and also their till staff who think that grilled cheese sandwiches should be served cold. Won't be visiting this location again I'm afraid.
A Ruban
Five guys is always top tier for me, except from the other day when I went, the patties was thick and hardly pressed, the cheese was not melted at all and hanging off the burger and the bun was cold and hard, was quite disappointed this time round! Hopefully it will be better the next time I go.
Steve H
Service was fast and polite, food up to the usual high standards I've come to expect. What I didn't expect as a (maybe) semi-regular customer was to be recognised by the store manager who came over for a chat while I was waiting :) A delightful lady and she elevated a routine visit for a burger and fries into a memorable evening. Thank you!
Service was fast and polite, food up to the usual high standards I've come to expect. What I didn't expect as a (maybe) semi-regular customer was to be recognised by the store manager who came over for a chat while I was waiting :) A delightful lady and she elevated a routine visit for a burger and fries into a memorable evening. Thank you!
samantha adams
First time I've been and loved it!. Highly recommend the double cheese burger and the cheesy hot dog ?
Nicola Jackson
Not my sort of food, but I love the atmosphere. It feels very American, always quite quiet and my partner likes the burgers.
Cullen Dorais
I ordered a bacon cheeseburger and a sofa. Can confirm this restaurant is on par with 5 guys back home in America.Guy are register who took order wasn’t exactly rude but didn’t exactly come close to dazzling me with his customer service skills either.Wheelchair accessibility: Barrier free, single level. Not sure about bathroom as I didn’t use.
Jackie Rodgers
Decide what you want on your burger from 15 add ons at no extra cost delicious ? wasn't sure about fries cooked in peanut oil but although kept tasting nuts were good.
Always come to this branch of Five Guys, loads of space to park, always top tier service & the staff are brilliant.Had an issue with a gift card today, but James Wood (assume onsite manager) sorted it all out. Really nice young man with a great customer service attitude. Will visit here again, very soon.Keep up the good work everyone ?
Far tooooo much expensive for a burger, prices are outrageous and the waiting time is ridiculously long for a nearly empty place. I wouldn't recommend.
I love hamburgers however please stop overcooking potatoes. It is not eatable at all. I hope you will take it into account.
Consistency. No matter which one you visit, they’re always great flavorful Pattie’s and french fries, just like in the States. I like the fact that even when their kitchen is very exposed to public, cooks are very well behaved and focused in their work. No drama, no dirty clothes spoken in front of everyone specially because of the little ones. ????????????????
This was my first experience eating at five guys and I won't be rushing back. Food was below average for the cost of it, each item was sold separately so no meal deals, putting the price up. The lady serving was nice. We were the only ones in the restaurant at the time and are both disabled yet when our food was ready they shouted for us to come and collect it rather than a nice gesture of bringing it to our table. It was also very cold inside the restaurant, it just didn't feel welcoming. Disappointed.
Our server Frank Felix at Sheffield Valley Centertainment.Was excellent as well as all staff.Our 1st time coming here.Very knowledgeable of what toppings on the burgers to have and what compliments each other better.The food was faultless. Like karens dinner but better food and service alot better ??❤️❤️
Where do I start!I've always loved five guys and had mostly very good experiences previously.Came to this location for the first time as I was staying in a hotel nearby. After helping at a sporting event all day we just wanted some good simple food but it went so wrong.We ordered a cheeseburger with fried onions, tomato and lettuce, and also the grilled cheese sandwich.It wasn't that busy in the store so waited near the tills enjoying them making the food.A few minutes after ordering I saw a grilled cheese on the side. Figured it wasn't ours as it was too quick (I know it can take time to cook the burgers)I noticed the grilled cheese wasn't wrapped and soon after a bun appeared next to it, although it had gherkins on it (so I knew it wasn't mine as they are disgusting!)Fifteen mins later, after watching the unwrapped grilled cheese and gherkin infested bun making their way along the line they added burgers to the bun, wrapped it and then put them in a bag and called my number.Took the food back to the table and my wife opened the grilled cheese and said 'why is it cold'. I explained that I'd watched it sitting on the line for the last fifteen mins not even wrapped for most of it.I took it up to the till and explained to the girl that it wasn't hot and I explained why.She tried to tell me that's just how it comes (not hot).As I was explaining that obviously a grilled cheese sandwich should be hot, someone else came over to ask what the issue was. I explained and he immediately said that's not right she they'd make another one.I went and sat back down and opened my burger and what a surprise it was covered in gherkins!I took them off and ate the burger, but really why put things on a customers burger they didn't even order!A few mins later someone came over with a new fresh very hot grilled cheese sandwich which was much nicer.After we ate our food I ordered milkshakes to take away (which were really really good)Overall a very annoying stressful meal. The management here need to sort out their chefs (to not serve cold food or add extra unwanted items) and also their till staff who think that grilled cheese sandwiches should be served cold.Won't be visiting this location again I'm afraid
Where do I start! I've always loved five guys and had mostly very good experiences previously. Came to this location for the first time as I was staying in a hotel nearby. After helping at a sporting event all day we just wanted some good simple food but it went so wrong. We ordered a cheeseburger with fried onions, tomato and lettuce, and also the grilled cheese sandwich. It wasn't that busy in the store so waited near the tills enjoying them making the food. A few minutes after ordering I saw a grilled cheese on the side. Figured it wasn't ours as it was too quick (I know it can take time to cook the burgers) I noticed the grilled cheese wasn't wrapped and soon after a bun appeared next to it, although it had gherkins on it (so I knew it wasn't mine as they are disgusting!) Fifteen mins later, after watching the unwrapped grilled cheese and gherkin infested bun making their way along the line they added burgers to the bun, wrapped it and then put them in a bag and called my number. Took the food back to the table and my wife opened the grilled cheese and said 'why is it cold'. I explained that I'd watched it sitting on the line for the last fifteen mins not even wrapped for most of it. I took it up to the till and explained to the girl that it wasn't hot and I explained why. She tried to tell me that's just how it comes (not hot). As I was explaining that obviously a grilled cheese sandwich should be hot, someone else came over to ask what the issue was. I explained and he immediately said that's not right she they'd make another one. I went and sat back down and opened my burger and what a surprise it was covered in gherkins! I took them off and ate the burger, but really why put things on a customers burger they didn't even order! A few mins later someone came over with a new fresh very hot grilled cheese sandwich which was much nicer. After we ate our food I ordered milkshakes to take away (which were really really good) Overall a very annoying stressful meal. The management here need to sort out their chefs (to not serve cold food or add extra unwanted items) and also their till staff who think that grilled cheese sandwiches should be served cold. Won't be visiting this location again I'm afraid.
Five guys is always top tier for me, except from the other day when I went, the patties was thick and hardly pressed, the cheese was not melted at all and hanging off the burger and the bun was cold and hard, was quite disappointed this time round! Hopefully it will be better the next time I go.
Service was fast and polite, food up to the usual high standards I've come to expect. What I didn't expect as a (maybe) semi-regular customer was to be recognised by the store manager who came over for a chat while I was waiting :) A delightful lady and she elevated a routine visit for a burger and fries into a memorable evening. Thank you!
Restaurantji Recommends
Service was fast and polite, food up to the usual high standards I've come to expect. What I didn't expect as a (maybe) semi-regular customer was to be recognised by the store manager who came over for a chat while I was waiting :) A delightful lady and she elevated a routine visit for a burger and fries into a memorable evening. Thank you!
First time I've been and loved it!. Highly recommend the double cheese burger and the cheesy hot dog ?
Not my sort of food, but I love the atmosphere. It feels very American, always quite quiet and my partner likes the burgers.
I ordered a bacon cheeseburger and a sofa. Can confirm this restaurant is on par with 5 guys back home in America.Guy are register who took order wasn’t exactly rude but didn’t exactly come close to dazzling me with his customer service skills either.Wheelchair accessibility: Barrier free, single level. Not sure about bathroom as I didn’t use.
Decide what you want on your burger from 15 add ons at no extra cost delicious ? wasn't sure about fries cooked in peanut oil but although kept tasting nuts were good.