Good costa because of attentive friendly staff ?❤️
Anita James
A quick stop on my way to a meeting. Fast, friendly service. Good parking.
Lee Orme
Terrible customer service!I ordered a latte and it lacked espresso taste. I politely asked Daniella who served me for an extra shot. Daniella told me that there would be an additional charge, even though my coffee clearly wasn’t right. I asked Daniella if she could re-make my latte and she refused.I also asked Daniella to make my latte extra hot at a temperature of around 185°F. Daniella refused to do this too, saying that it’s far too hot and would scold my mouth. This was a bare faced lie because I “always” order my latte at this temperature and never had a problem in the past.I’m a regular customer of Costa Coffee and I always order an extra hot latte. Daniella was unhelpful, stubborn and obstructive. Costa Coffee has always been my ‘go to’ coffee shop and this is the first time I’ve ever experienced any issues. The customer service which Daniella provided fell far short of that expected from a coffee chain like Costa Coffee. Daniella clearly needs some training in the area of customer service.The staff at Costa Coffee are usually very helpful and friendly. However unfortunately, members of staff like Daniella are damaging the companies reputation.Although, I will continue to use Costa Coffee, I am now reluctant to return to this store after my experience here.
Rose W
Great relaxing place to enjoy a coffee n cake. Staff
Wendy Makin
Favourite coffee shop on my
teresa w
I brought a maple hazelnut latte and a cheese and ham toastie to eat in once I found a clean table, my drink sat on the tray going cold it was just at warm enough to drink otherwise I would of took it back but normally it’s really hot while they finished cooking my toastie then just put it on the tray and walked off no moving tray to me or a thank you usually they say I’ll bring toastie over but I haven’t been for a while There is a handful of people in here two of the staff girls are sat chatting while food was on the floor all around them there’s about 15 tables with dirty pots on them waiting to be cleared another staff member sat chatting on her phone the toilets are dirty. No customers waiting to be served don’t get why they are not clearing tables I had to wipe my table with my napkin before I could sit down. I can understand they may have been busy but no one in now waiting to be served but don’t think I’ll come again it’s gone down hill
Gill Remeika
Always clean and tidy, staff are friendly.Good atmosphere in here with comfy seats too.
Mike H
A Coffee Haven at Costa in Eastern Ave, Burton-on-TrentRating: ★★★★☆Costa in Eastern Ave, Burton-on-Trent is a coffee lover's paradise that never fails to impress. From the moment you step inside, you're greeted with a warm and inviting atmosphere that sets the stage for a delightful coffee experience.The first thing that stands out at Costa is the friendly and knowledgeable staff. The baristas are passionate about coffee and take pride in their craft. They are always ready to offer recommendations, share their expertise, and ensure that every customer receives a perfect cup of joe. Their genuine smiles and dedication to exceptional service contribute to the welcoming ambiance of the coffee shop.Speaking of coffee, Costa in Eastern Ave certainly delivers on quality. Whether you're a fan of a classic cappuccino, a velvety flat white, or a bold espresso, you can expect your beverage to be expertly crafted. The coffee is consistently smooth, rich, and full-bodied, with the distinct flavors and aromas that make each sip a pleasure. The attention to detail in preparing the drinks is evident, and it's clear that the baristas take pride in their work.The menu at Costa offers a wide range of options to suit different preferences. Whether you're in the mood for a comforting hot drink, a refreshing iced coffee, or a tempting seasonal specialty, there is something for everyone. The assortment of pastries, sandwiches, and snacks provides the perfect accompaniment to your beverage, making Costa a great place for a quick bite or a leisurely catch-up with friends.The atmosphere at Costa is cozy and comfortable, with ample seating and a relaxed vibe. Whether you prefer to sink into a plush armchair or sit at a communal table, there are options to suit every preference. The café is kept clean and tidy, and the background music adds to the overall ambiance without overpowering conversation.Location-wise, Costa in Eastern Ave is conveniently situated, making it easily accessible for both locals and visitors to Burton-on-Trent. The parking facilities are adequate, and the central location ensures that you're never too far away from a well-deserved coffee break.In conclusion, Costa in Eastern Ave, Burton-on-Trent is a fantastic destination for coffee enthusiasts and those seeking a cozy and inviting café experience. With its knowledgeable and friendly staff, excellent coffee selection, and comfortable atmosphere, it's a place where you can unwind, indulge, and enjoy the art of a perfectly brewed cup. Whether you're a regular or just passing through, a visit to Costa will surely leave you craving for more.
Jim Carter
Seating is nicely spaced, service is very good. It has a really pleasant atmosphere
Nice little Cafe / coffee shop but a bit out of the way . But having a drive through makes it a lot less busy inside and making seating more available.
Rebecca Adams
Fantastic service from a young girl this morning (sorry I didn’t catch her name, but she had lovely freckles & was on the drive-thru). Nothing was too much trouble for her & service with a smile.
natasha holbrook
Depends on what day you go but most of the staff are rude which ruins it for the lovely ones. Food is stale a lot of the time.
Paul Trevena
Fast service and great coffee, only thing to be careful with is the parking for costa.
Luke M
Great place here. Always come here for hot chocolate and it’s the best it is so delicious and the food is great plus good service
Excellent
Good costa because of attentive friendly staff ?❤️
A quick stop on my way to a meeting. Fast, friendly service. Good parking.
Terrible customer service!I ordered a latte and it lacked espresso taste. I politely asked Daniella who served me for an extra shot. Daniella told me that there would be an additional charge, even though my coffee clearly wasn’t right. I asked Daniella if she could re-make my latte and she refused.I also asked Daniella to make my latte extra hot at a temperature of around 185°F. Daniella refused to do this too, saying that it’s far too hot and would scold my mouth. This was a bare faced lie because I “always” order my latte at this temperature and never had a problem in the past.I’m a regular customer of Costa Coffee and I always order an extra hot latte. Daniella was unhelpful, stubborn and obstructive. Costa Coffee has always been my ‘go to’ coffee shop and this is the first time I’ve ever experienced any issues. The customer service which Daniella provided fell far short of that expected from a coffee chain like Costa Coffee. Daniella clearly needs some training in the area of customer service.The staff at Costa Coffee are usually very helpful and friendly. However unfortunately, members of staff like Daniella are damaging the companies reputation.Although, I will continue to use Costa Coffee, I am now reluctant to return to this store after my experience here.
Great relaxing place to enjoy a coffee n cake. Staff
Favourite coffee shop on my
I brought a maple hazelnut latte and a cheese and ham toastie to eat in once I found a clean table, my drink sat on the tray going cold it was just at warm enough to drink otherwise I would of took it back but normally it’s really hot while they finished cooking my toastie then just put it on the tray and walked off no moving tray to me or a thank you usually they say I’ll bring toastie over but I haven’t been for a while There is a handful of people in here two of the staff girls are sat chatting while food was on the floor all around them there’s about 15 tables with dirty pots on them waiting to be cleared another staff member sat chatting on her phone the toilets are dirty. No customers waiting to be served don’t get why they are not clearing tables I had to wipe my table with my napkin before I could sit down. I can understand they may have been busy but no one in now waiting to be served but don’t think I’ll come again it’s gone down hill
Always clean and tidy, staff are friendly.Good atmosphere in here with comfy seats too.
A Coffee Haven at Costa in Eastern Ave, Burton-on-TrentRating: ★★★★☆Costa in Eastern Ave, Burton-on-Trent is a coffee lover's paradise that never fails to impress. From the moment you step inside, you're greeted with a warm and inviting atmosphere that sets the stage for a delightful coffee experience.The first thing that stands out at Costa is the friendly and knowledgeable staff. The baristas are passionate about coffee and take pride in their craft. They are always ready to offer recommendations, share their expertise, and ensure that every customer receives a perfect cup of joe. Their genuine smiles and dedication to exceptional service contribute to the welcoming ambiance of the coffee shop.Speaking of coffee, Costa in Eastern Ave certainly delivers on quality. Whether you're a fan of a classic cappuccino, a velvety flat white, or a bold espresso, you can expect your beverage to be expertly crafted. The coffee is consistently smooth, rich, and full-bodied, with the distinct flavors and aromas that make each sip a pleasure. The attention to detail in preparing the drinks is evident, and it's clear that the baristas take pride in their work.The menu at Costa offers a wide range of options to suit different preferences. Whether you're in the mood for a comforting hot drink, a refreshing iced coffee, or a tempting seasonal specialty, there is something for everyone. The assortment of pastries, sandwiches, and snacks provides the perfect accompaniment to your beverage, making Costa a great place for a quick bite or a leisurely catch-up with friends.The atmosphere at Costa is cozy and comfortable, with ample seating and a relaxed vibe. Whether you prefer to sink into a plush armchair or sit at a communal table, there are options to suit every preference. The café is kept clean and tidy, and the background music adds to the overall ambiance without overpowering conversation.Location-wise, Costa in Eastern Ave is conveniently situated, making it easily accessible for both locals and visitors to Burton-on-Trent. The parking facilities are adequate, and the central location ensures that you're never too far away from a well-deserved coffee break.In conclusion, Costa in Eastern Ave, Burton-on-Trent is a fantastic destination for coffee enthusiasts and those seeking a cozy and inviting café experience. With its knowledgeable and friendly staff, excellent coffee selection, and comfortable atmosphere, it's a place where you can unwind, indulge, and enjoy the art of a perfectly brewed cup. Whether you're a regular or just passing through, a visit to Costa will surely leave you craving for more.
Seating is nicely spaced, service is very good. It has a really pleasant atmosphere
Restaurantji Recommends
Nice little Cafe / coffee shop but a bit out of the way . But having a drive through makes it a lot less busy inside and making seating more available.
Fantastic service from a young girl this morning (sorry I didn’t catch her name, but she had lovely freckles & was on the drive-thru). Nothing was too much trouble for her & service with a smile.
Depends on what day you go but most of the staff are rude which ruins it for the lovely ones. Food is stale a lot of the time.
Fast service and great coffee, only thing to be careful with is the parking for costa.
Great place here. Always come here for hot chocolate and it’s the best it is so delicious and the food is great plus good service