Absolutely terrible. Order a Big Mac meal and only got half the chips tipped in the bag. They never gave my money or my meal back. Absolutely ridiculous come at your own risk. Now I’m suffering from hunger. ?
Garry Adams
Just ordered food to be delivered stuff missing from the order rang up to mention this and basically got told nothing can be done. The lady on the phone was very rude with no manners shocking customer service. From your Burton on Trent Derby Road
Patrick Burton
fries half full stop being tight load em up edit 1 week later... fries still half full and they are incapable of counting to 20 chicken nuggets there was 18 this time and 19 the time before....
Ana Maria Munteanu
The staff it's not friendly and they have a very '' bad''behaviour really ?
martin culling
Called for lunch, ordered on app, delivered to bay selected. Ordered 3x large meals didn't realise till we got home they had forgotten to put fries in bag.
Richard Barnes
Absolutely useless. Tried ordering food twice from this store and both times order arrives in a sealed bag with missing food.Store then completely abdocates all responsibility for missing items. Not their problem ever. You order on the McDonald's app you pay McDonald's but you have then sit on hold for ages just to get a refund for missing items from uber eats.
John
I wish all McDonald's were this quick. 2 nights ago in Derby it too me 27mins to get just s black coffee in the drive through but then again its regular in the Derby branches, this place was 3 mins maybe Derby should give them a call and ask for
Wayne Pegg
I’ve never met a more unprofessional manager than ashley waters I literally felt like dragging him though the window avoid Stratton McDonald’s burton the foods no good and and managers the same !!!
Aaron Timberlake
Ordered a quarter with cheese 2 x cheeseburgers and fries. (Drive through) They first gave me a milk shake, said that ain’t mine. asked me what my order was and told them came back with order minus cheeseburger and fries… buffoons the lot of them…
Bruno Ferreira
Had order placed through just eat, took them nearly 2 hours to send the food out to then have more than half the order missing. When we rang them the useless uneducated ‘ manager ‘ tried to blame just eat but the man gave everything he had in his bag so again they just can’t admit when they can’t complete an order. Avoid this McDonald’s at all costs. Staff blatantly can’t do there jobs properly.
Had parts missing off the order from drive through and the drinks tasted very very weak like the syrup needed refilling.Staff were nice though.
Craig E
Ordered a large quarter pounder meal and two cheeseburgers, got asked to wait while they cooked it around 10 minutes sitting there to get a bag full of cold food. No refund got stared at like a loads of mong when returned don't eat
JAMES OWEN
Terrible service. Food was cold. Staff made me wait for 10 15 mins in the driver through whilst laughing and joking and generally pratting about. Oh and they got our order wrong.
Neil Adams
Same as every other McDonald's up and down the country. The chips (or should I say fries to embrace the American culture) were actually hot, which was a welcome change from the normal lukewarm experience.
Rob Ashton
It's McDonald's and a pretty good one, but it's notoriously cold (once the weather gets chilly) so bring your coat if you're going to sit inside to eat.
Absolutely terrible. Order a Big Mac meal and only got half the chips tipped in the bag. They never gave my money or my meal back. Absolutely ridiculous come at your own risk. Now I’m suffering from hunger. ?
Just ordered food to be delivered stuff missing from the order rang up to mention this and basically got told nothing can be done. The lady on the phone was very rude with no manners shocking customer service. From your Burton on Trent Derby Road
fries half full stop being tight load em up edit 1 week later... fries still half full and they are incapable of counting to 20 chicken nuggets there was 18 this time and 19 the time before....
The staff it's not friendly and they have a very '' bad''behaviour really ?
Called for lunch, ordered on app, delivered to bay selected. Ordered 3x large meals didn't realise till we got home they had forgotten to put fries in bag.
Absolutely useless. Tried ordering food twice from this store and both times order arrives in a sealed bag with missing food.Store then completely abdocates all responsibility for missing items. Not their problem ever. You order on the McDonald's app you pay McDonald's but you have then sit on hold for ages just to get a refund for missing items from uber eats.
I wish all McDonald's were this quick. 2 nights ago in Derby it too me 27mins to get just s black coffee in the drive through but then again its regular in the Derby branches, this place was 3 mins maybe Derby should give them a call and ask for
I’ve never met a more unprofessional manager than ashley waters I literally felt like dragging him though the window avoid Stratton McDonald’s burton the foods no good and and managers the same !!!
Ordered a quarter with cheese 2 x cheeseburgers and fries. (Drive through) They first gave me a milk shake, said that ain’t mine. asked me what my order was and told them came back with order minus cheeseburger and fries… buffoons the lot of them…
Had order placed through just eat, took them nearly 2 hours to send the food out to then have more than half the order missing. When we rang them the useless uneducated ‘ manager ‘ tried to blame just eat but the man gave everything he had in his bag so again they just can’t admit when they can’t complete an order. Avoid this McDonald’s at all costs. Staff blatantly can’t do there jobs properly.
Restaurantji Recommends
Had parts missing off the order from drive through and the drinks tasted very very weak like the syrup needed refilling.Staff were nice though.
Ordered a large quarter pounder meal and two cheeseburgers, got asked to wait while they cooked it around 10 minutes sitting there to get a bag full of cold food. No refund got stared at like a loads of mong when returned don't eat
Terrible service. Food was cold. Staff made me wait for 10 15 mins in the driver through whilst laughing and joking and generally pratting about. Oh and they got our order wrong.
Same as every other McDonald's up and down the country. The chips (or should I say fries to embrace the American culture) were actually hot, which was a welcome change from the normal lukewarm experience.
It's McDonald's and a pretty good one, but it's notoriously cold (once the weather gets chilly) so bring your coat if you're going to sit inside to eat.