Our new favourite place. We have eaten at the marina quite a few times but always in the pub. Today we tried the Apple Tree on a spur of the moment decision and so glad we did. We were shown to a table even though we hadn't booked and it was busy. A lovely waitress took our order and drinks were delivered very quickly. We only had about a 10mins wait for the food. We had a great sharing plate which was fresh and well stocked. Nothing was too much trouble for the staff, and the owner took the time for a few minutes conversation even though he was obviously busy. Will definitely be returning.
jennifer bradley
Fantastic afternoon tea, sandwiches were superb and cakes delicious. Great service and food. Would highly recommend.
Vitali Smirnov
Lovely place with excellent service and nice view. The only downside is furniture with a little excessive character. Some tables made of old doors and have hinges sticking up, makes it awkward to use. Other than that, it's a very nice place.
Scouser68
amazing afternoon tea , well presented and tasted out of this world. Staff very friendly. Good variety of drinks, clean and quirky
Tourist271636
Visited on a gorgeous crisp morning in November for a business meeting. Angela and Melissa were working and are always so wonderful and welcoming. Coffee was delicious and it’s just the perfect environment to meet for a meeting or with friends. I may be back later for a slice of cake Thank you team
LT0606
Had a lovely afternoon tea, catered for dietary requirements. Service was great and staff was lovely. Food was also lovely and it's in a great location.
Jack Sweet
One of the best full English breakfasts I've had in a long time. The staff were brilliant and very accommodating and the coffee was great too. Would highly recommend and will be returning.
goatcobain
Great place to visit. The staff are very friendly and welcoming and the food is great. Highly recommended.
Claire Scott
We had a wonderful lunch today - and a superb afternoon tea recently.The food is of excellent quality and served as generous amounts. Requests are met courteously and willingly.The staff are friendly, polite and professional.Thank you all: we will be back again!
Ruby Burnton
We had a really poor experience here today - ruined my Nana’s 87th birthday!The visit started off positive being served by a lovely waitress who took our order.The food took 40 minutes to come which we weren’t told there was a wait, especially as we booked a table not a walk in. When our food arrived 3 portions of fries were missing. We asked if they were coming and the waitress said she’ll check but never came back….We then asked at the desk who said they were on their way…..5 minutes later we’re half way through our food (given we’ve all only ordered a sandwiches) we asked where they were again.With little or genuine apology we were told they were coming….A few minutes passed and no sign of them. The waitress even came back to the table whilst we were eating, in a threatening manor to argue that due to the wait was the reason why they hadn’t arrived…. Rather than a genuine apology she argued with her customers….We cancelled them but when the the bill came they still hadn’t taken them off.Staff here need some lessons in customer service. It’s embarrassing and other nearby customers commented on the manor of the staff in here too after the interaction at our table. It’s such a shame that poorly behaved staff let this place down. First and only time I shall be going.
The customer service here is shocking. We took our seats and placed our order with a lovely, friendly member of staff. Our drinks arrived but our sandwich order took over 40 minutes and even then, part of our order was missing. I had the 9.75 toasted sourdough with smoked salmon, which was a piece of bread thinly scraped with cream cheese and with one slice of salmon which only half covered the bread. Although this was the most underwhelming food I've ever waited for, this is not my issue. When we enquired about our missing side order of fries we were told that they were on the way but they never materialised. My niece went to make a complaint and was followed back to the table by a member of staff who chose to argue back at her rather than apologising. The staff even made it clear that they were making snide comments about our group. In the end we cancelled the fries but they still put them on the bill. I know this review will receive a defensive, borderline aggressive reply. They will say that we were informed of the length of the delay, that there was a board displaying the wait time, that my niece tried to get the bill waived and that members of our party were rude to the staff. None of this is true. I have never left a negative review of an establishment but this needed to be said.
Miriam I
Went with 4 friends, on our way to the cinema. Had 40 minutes before we needed to be at the cinema, plenty of time for coffee and cake. On arrival, were asked if we'd booked. We said no, but only wanted coffee. There were about 4 tables occupied, so not desperately busy. She spent 5 minutes talking to other members of staff before coming back, showing us to sofa seat, said she'd be back to take our order. 10 minutes later, still sat there waiting to order. I asked a male member of staff who was clearing tables if we could order. A waitress came to take our order. I ordered Americano with oat milk as I have a dairy allergy. The coffee took 10 minutes to arrive, 25 minutes after we had arrived there. Americano with a jug of milk. "Is this oat milk?". No, it's normal milk. Good job I checked, could have had a severe reaction. 2 of us left to sort out cinema tickets, 2 joined the queue to pay. When asked if everything was OK, friend said service was very slow, we had to rush our drinks as we were going to the cinema. Before my friend had got to the door, he heard the man behind the till tell a waitress, in a very derogatory tone "they're complaining about the service because they're going to the cinema ". My friend said heard that. My complaint is justified, service was very slow, and we won't be coming back ". To which the waitress replied "we don't want you in here again ". So terrible service, mixing up orders that could have caused severe medical problems, and rude staff who obviously don't value their customers. Avoid this place. And by the way, we are all pensioners, not a group of rowdy Hells Angels.
ian blair
want to say a massive big thank you to all the staff for a lovely afternoon teaall the staff very friendly and went out of their way to speak to us .food is out of this world and will suggest to other this is the place for afternoon teawill deffinatley be returning to try breakfast/ main menu.Thanks to every one who served us and took time to spreak to us, great atmospherecan not say thank you enough( tried to put a review on facebook but was unable to, please feel free to copy and paste this review)
Ruby B
We had a really poor experience here today - ruined my Nana’s 87th birthday! The visit started off positive being served by a lovely waitress who took our order. The food took 40 minutes to come which we weren’t told there was a wait, especially as we booked a table not a walk in. When our food arrived 3 portions of fries were missing. We asked if they were coming and the waitress said she’ll check but never came back…. We then asked at the desk who said they were on their way….. 5 minutes later we’re half way through our food (given we’ve all only ordered a sandwiches) we asked where they were again. With little or genuine apology we were told they were coming…. A few minutes passed and no sign of them. The waitress even came back to the table whilst we were eating, in a threatening manor to argue that due to the wait was the reason why they hadn’t arrived…. Rather than a genuine apology she argued with her customers…. We cancelled them but when the the bill came they still hadn’t taken them off. Staff here need some lessons in customer service. It’s embarrassing and other nearby customers commented on the manor of the staff in here too after the interaction at our table. It’s such a shame that poorly behaved staff let this place down. First and only time I shall be going. What’s even more embarrassing is the response I’m sure to get from the owners that’s can’t take feedback!
A_TAdvisor_Member
What a wonderful greeting and high level of friendly ‘can do’ customer service from the lovely staff - in stark contrast to the awful The Waterfront. Lovely food, good range of drinks and a good view of the marina
Our new favourite place. We have eaten at the marina quite a few times but always in the pub. Today we tried the Apple Tree on a spur of the moment decision and so glad we did. We were shown to a table even though we hadn't booked and it was busy. A lovely waitress took our order and drinks were delivered very quickly. We only had about a 10mins wait for the food. We had a great sharing plate which was fresh and well stocked. Nothing was too much trouble for the staff, and the owner took the time for a few minutes conversation even though he was obviously busy. Will definitely be returning.
Fantastic afternoon tea, sandwiches were superb and cakes delicious. Great service and food. Would highly recommend.
Lovely place with excellent service and nice view. The only downside is furniture with a little excessive character. Some tables made of old doors and have hinges sticking up, makes it awkward to use. Other than that, it's a very nice place.
amazing afternoon tea , well presented and tasted out of this world. Staff very friendly. Good variety of drinks, clean and quirky
Visited on a gorgeous crisp morning in November for a business meeting. Angela and Melissa were working and are always so wonderful and welcoming. Coffee was delicious and it’s just the perfect environment to meet for a meeting or with friends. I may be back later for a slice of cake Thank you team
Had a lovely afternoon tea, catered for dietary requirements. Service was great and staff was lovely. Food was also lovely and it's in a great location.
One of the best full English breakfasts I've had in a long time. The staff were brilliant and very accommodating and the coffee was great too. Would highly recommend and will be returning.
Great place to visit. The staff are very friendly and welcoming and the food is great. Highly recommended.
We had a wonderful lunch today - and a superb afternoon tea recently.The food is of excellent quality and served as generous amounts. Requests are met courteously and willingly.The staff are friendly, polite and professional.Thank you all: we will be back again!
We had a really poor experience here today - ruined my Nana’s 87th birthday!The visit started off positive being served by a lovely waitress who took our order.The food took 40 minutes to come which we weren’t told there was a wait, especially as we booked a table not a walk in. When our food arrived 3 portions of fries were missing. We asked if they were coming and the waitress said she’ll check but never came back….We then asked at the desk who said they were on their way…..5 minutes later we’re half way through our food (given we’ve all only ordered a sandwiches) we asked where they were again.With little or genuine apology we were told they were coming….A few minutes passed and no sign of them. The waitress even came back to the table whilst we were eating, in a threatening manor to argue that due to the wait was the reason why they hadn’t arrived…. Rather than a genuine apology she argued with her customers….We cancelled them but when the the bill came they still hadn’t taken them off.Staff here need some lessons in customer service. It’s embarrassing and other nearby customers commented on the manor of the staff in here too after the interaction at our table. It’s such a shame that poorly behaved staff let this place down. First and only time I shall be going.
Restaurantji Recommends
The customer service here is shocking. We took our seats and placed our order with a lovely, friendly member of staff. Our drinks arrived but our sandwich order took over 40 minutes and even then, part of our order was missing. I had the 9.75 toasted sourdough with smoked salmon, which was a piece of bread thinly scraped with cream cheese and with one slice of salmon which only half covered the bread. Although this was the most underwhelming food I've ever waited for, this is not my issue. When we enquired about our missing side order of fries we were told that they were on the way but they never materialised. My niece went to make a complaint and was followed back to the table by a member of staff who chose to argue back at her rather than apologising. The staff even made it clear that they were making snide comments about our group. In the end we cancelled the fries but they still put them on the bill. I know this review will receive a defensive, borderline aggressive reply. They will say that we were informed of the length of the delay, that there was a board displaying the wait time, that my niece tried to get the bill waived and that members of our party were rude to the staff. None of this is true. I have never left a negative review of an establishment but this needed to be said.
Went with 4 friends, on our way to the cinema. Had 40 minutes before we needed to be at the cinema, plenty of time for coffee and cake. On arrival, were asked if we'd booked. We said no, but only wanted coffee. There were about 4 tables occupied, so not desperately busy. She spent 5 minutes talking to other members of staff before coming back, showing us to sofa seat, said she'd be back to take our order. 10 minutes later, still sat there waiting to order. I asked a male member of staff who was clearing tables if we could order. A waitress came to take our order. I ordered Americano with oat milk as I have a dairy allergy. The coffee took 10 minutes to arrive, 25 minutes after we had arrived there. Americano with a jug of milk. "Is this oat milk?". No, it's normal milk. Good job I checked, could have had a severe reaction. 2 of us left to sort out cinema tickets, 2 joined the queue to pay. When asked if everything was OK, friend said service was very slow, we had to rush our drinks as we were going to the cinema. Before my friend had got to the door, he heard the man behind the till tell a waitress, in a very derogatory tone "they're complaining about the service because they're going to the cinema ". My friend said heard that. My complaint is justified, service was very slow, and we won't be coming back ". To which the waitress replied "we don't want you in here again ". So terrible service, mixing up orders that could have caused severe medical problems, and rude staff who obviously don't value their customers. Avoid this place. And by the way, we are all pensioners, not a group of rowdy Hells Angels.
want to say a massive big thank you to all the staff for a lovely afternoon teaall the staff very friendly and went out of their way to speak to us .food is out of this world and will suggest to other this is the place for afternoon teawill deffinatley be returning to try breakfast/ main menu.Thanks to every one who served us and took time to spreak to us, great atmospherecan not say thank you enough( tried to put a review on facebook but was unable to, please feel free to copy and paste this review)
We had a really poor experience here today - ruined my Nana’s 87th birthday! The visit started off positive being served by a lovely waitress who took our order. The food took 40 minutes to come which we weren’t told there was a wait, especially as we booked a table not a walk in. When our food arrived 3 portions of fries were missing. We asked if they were coming and the waitress said she’ll check but never came back…. We then asked at the desk who said they were on their way….. 5 minutes later we’re half way through our food (given we’ve all only ordered a sandwiches) we asked where they were again. With little or genuine apology we were told they were coming…. A few minutes passed and no sign of them. The waitress even came back to the table whilst we were eating, in a threatening manor to argue that due to the wait was the reason why they hadn’t arrived…. Rather than a genuine apology she argued with her customers…. We cancelled them but when the the bill came they still hadn’t taken them off. Staff here need some lessons in customer service. It’s embarrassing and other nearby customers commented on the manor of the staff in here too after the interaction at our table. It’s such a shame that poorly behaved staff let this place down. First and only time I shall be going. What’s even more embarrassing is the response I’m sure to get from the owners that’s can’t take feedback!
What a wonderful greeting and high level of friendly ‘can do’ customer service from the lovely staff - in stark contrast to the awful The Waterfront. Lovely food, good range of drinks and a good view of the marina