Worst customer experience I have ever had from a fast food restaurant. We phoned to see where our order was only to be deliberately hung up on 3 times. Do not order from these!! Previous order have always been an hour over delivery
Louise Hughes
Food arrived after 2 hours but the tracker says delivered after 30mins, 2 phone calls to them and both times apparently food was on way.. for it to eventually come cold and soggy and no bacon on the soggy potato tots !! Dont waste your money !
Scott Cannock
Really poor service and food. Not for first time, but gave benefit of doubt last time. Mega late after calling me to see if I will collect having ordered for delivery, when arrived 50 mins late the toppings were wrong and crust size incorrect too, called to inform but told they told me they had fulfilled order correctly, they hadn’t. They also told me original crust (which is deep pan) has now changed (pictured) which is nothing like a deep pan. I would imagine their thin crust is now made on a papadum. Terrible company to deal with. Wont bother again.
Ashtronomy
Slow service, tried to get me to collect a delivery order. Last time I order from here, last time messed my order up promised a refund and had to chase. Orders are always marked as delivered before they arrive, probably so they hit their targets to keep big papa happy. Avoid this place.
Scott Gunner
Easy process to go through to order, arrived ten minutes after it was labelled as delivered, but was delivered quickly.The pizza was pretty good, much closer in taste to a pizza you could pick up at a supermarket pizza counter.The tatter tots with cheese weren't great, very undercooked and greasy, so much that the cheese wasn't melted.The chicken bites were pretty good, but the worst offender was the special garlic sauce, I was expecting a tangy garlic sauce but it tasted like a spoonful of butter.Overall, everything needs to cook a little longer and avoid the special garlic sauce.
Nigel Bennett
Ordered food at 5.30pm ( site said 25-35 mins for delivery) tracking was a joke, said enjoy your pizza at 6.30pm by 6.55pm I was phoning the store asking where my order was, person was very abrupt on the phone and said it would be a further 10mins. The food actually arrived 2hrs after ordering, I definitely wouldn't recommend using this service
Sunil K
So ordered a pizza. I chased them up for 35 minutes. Said he was just around the corner. Pizza came after 1 hour nd 40 minutes nd it was stone cold. Complained said we will give you a full refund. No refund yet nd it's been over a week, doubt it will be honoured. Extremely poor. I would just stick to pizza hut or dominoes like I normally do.
Samuel Dunning
Stay well clear people!!!!!!! Still awaiting a refund from PayPal for the invisible pizza that never arrived until 2 hours after ordering, excuse was the delivery vehicle had broken down which I saw was a common excuse made by this branch. Con artists at their finest ?.Best thing for people to do is avoid the place ?
Andrew Boreham
Absolutely awful. I've tried to give them the benefit of the doubt many times but they are always well over an hour to deliver, even though their app says it has been delivered within 20 minutes! When you call they say it will be 10-15 minutes but then it never is and when it turns up the pizza is cold. I'll never be ordering from here again.
Lucy Holland
First time i have ordered from here and i was not disappointed. They took my order, amended the pizza to exactly what i wanted, and even did me a deal over the phone. Pizza came and it was lovely and hot, very tasty with lots of toppings too. Forget ordering through delivery companies, call these direct and you will get exactly what pizza you order, delivered hot and on time! ??
Never ordering from here again! Absolutely applying delivery service! Cold food, barely any cheese of the pizza. The driver phoned to say that he couldn't find the property, didn't understand a word I was saying to him. He had to drive another 100m in a straight line and would have seen me stood in the Road waiting for him. He then knocked on my neighbours door at 9;40pm and gave him his phone to talk to me. I then had to walk down the road to get my cold horrible pizza and apologise to my angry neighbour!"
Suicide Scholar
Ordered £70 worth of food - nothing turned up. I ordered at 21:07 and was "delivered" at 22:00. I had to chase justeat for the refund, in which they did without question. Absolutely disgraceful service. DON'T ORDER FROM THEM!!!!
Sandy
The pizza was probably one of the worst pizzas i have tried to eat in a long time no taste-rock hard- the base was dark not golden brown like i thought it was supposed to look like- next time i fancy a pizza i will go to the supermarket and purchase one- for the money i paid i am not pleased- would not order from here again and would not recommend.
Certified Ridez
Absolute joke, worst papa John's ive ever known.
Danielle
DO NOT ORDER FROM THIS PAPA JOHNS!Ordered numerous times now from this branch and each time I have had to call after placing the order because the app has advised it’s been delivered alreadyAlways way over 1hour delivery and that’s being lenient!NOW! Ordered via just eat rather than direct, just eat app advised it had been delivered…it hadn’t! Called and was advised it was on its way, another half hour passed so called again, asked for my postcode got as far as WS12 Said it was on its way, I said there’s 1 pizza being delivered to the whole of the WS12 postcode? PUT THE PHONE DOWN ON METhis was over a 2 hour time span! Cancelled the order after I had complained about the rude customer serviceI will never order from this branch again, I’ll never recommend to order from them again eitherAbsolute joke, food is always cold, rude customer service, long wait times!Save yourself the agro and order elsewhere!Thanks very much cannock papa jokes
Worst customer experience I have ever had from a fast food restaurant. We phoned to see where our order was only to be deliberately hung up on 3 times. Do not order from these!! Previous order have always been an hour over delivery
Food arrived after 2 hours but the tracker says delivered after 30mins, 2 phone calls to them and both times apparently food was on way.. for it to eventually come cold and soggy and no bacon on the soggy potato tots !! Dont waste your money !
Really poor service and food. Not for first time, but gave benefit of doubt last time. Mega late after calling me to see if I will collect having ordered for delivery, when arrived 50 mins late the toppings were wrong and crust size incorrect too, called to inform but told they told me they had fulfilled order correctly, they hadn’t. They also told me original crust (which is deep pan) has now changed (pictured) which is nothing like a deep pan. I would imagine their thin crust is now made on a papadum. Terrible company to deal with. Wont bother again.
Slow service, tried to get me to collect a delivery order. Last time I order from here, last time messed my order up promised a refund and had to chase. Orders are always marked as delivered before they arrive, probably so they hit their targets to keep big papa happy. Avoid this place.
Easy process to go through to order, arrived ten minutes after it was labelled as delivered, but was delivered quickly.The pizza was pretty good, much closer in taste to a pizza you could pick up at a supermarket pizza counter.The tatter tots with cheese weren't great, very undercooked and greasy, so much that the cheese wasn't melted.The chicken bites were pretty good, but the worst offender was the special garlic sauce, I was expecting a tangy garlic sauce but it tasted like a spoonful of butter.Overall, everything needs to cook a little longer and avoid the special garlic sauce.
Ordered food at 5.30pm ( site said 25-35 mins for delivery) tracking was a joke, said enjoy your pizza at 6.30pm by 6.55pm I was phoning the store asking where my order was, person was very abrupt on the phone and said it would be a further 10mins. The food actually arrived 2hrs after ordering, I definitely wouldn't recommend using this service
So ordered a pizza. I chased them up for 35 minutes. Said he was just around the corner. Pizza came after 1 hour nd 40 minutes nd it was stone cold. Complained said we will give you a full refund. No refund yet nd it's been over a week, doubt it will be honoured. Extremely poor. I would just stick to pizza hut or dominoes like I normally do.
Stay well clear people!!!!!!! Still awaiting a refund from PayPal for the invisible pizza that never arrived until 2 hours after ordering, excuse was the delivery vehicle had broken down which I saw was a common excuse made by this branch. Con artists at their finest ?.Best thing for people to do is avoid the place ?
Absolutely awful. I've tried to give them the benefit of the doubt many times but they are always well over an hour to deliver, even though their app says it has been delivered within 20 minutes! When you call they say it will be 10-15 minutes but then it never is and when it turns up the pizza is cold. I'll never be ordering from here again.
First time i have ordered from here and i was not disappointed. They took my order, amended the pizza to exactly what i wanted, and even did me a deal over the phone. Pizza came and it was lovely and hot, very tasty with lots of toppings too. Forget ordering through delivery companies, call these direct and you will get exactly what pizza you order, delivered hot and on time! ??
Restaurantji Recommends
Never ordering from here again! Absolutely applying delivery service! Cold food, barely any cheese of the pizza. The driver phoned to say that he couldn't find the property, didn't understand a word I was saying to him. He had to drive another 100m in a straight line and would have seen me stood in the Road waiting for him. He then knocked on my neighbours door at 9;40pm and gave him his phone to talk to me. I then had to walk down the road to get my cold horrible pizza and apologise to my angry neighbour!"
Ordered £70 worth of food - nothing turned up. I ordered at 21:07 and was "delivered" at 22:00. I had to chase justeat for the refund, in which they did without question. Absolutely disgraceful service. DON'T ORDER FROM THEM!!!!
The pizza was probably one of the worst pizzas i have tried to eat in a long time no taste-rock hard- the base was dark not golden brown like i thought it was supposed to look like- next time i fancy a pizza i will go to the supermarket and purchase one- for the money i paid i am not pleased- would not order from here again and would not recommend.
Absolute joke, worst papa John's ive ever known.
DO NOT ORDER FROM THIS PAPA JOHNS!Ordered numerous times now from this branch and each time I have had to call after placing the order because the app has advised it’s been delivered alreadyAlways way over 1hour delivery and that’s being lenient!NOW! Ordered via just eat rather than direct, just eat app advised it had been delivered…it hadn’t! Called and was advised it was on its way, another half hour passed so called again, asked for my postcode got as far as WS12 Said it was on its way, I said there’s 1 pizza being delivered to the whole of the WS12 postcode? PUT THE PHONE DOWN ON METhis was over a 2 hour time span! Cancelled the order after I had complained about the rude customer serviceI will never order from this branch again, I’ll never recommend to order from them again eitherAbsolute joke, food is always cold, rude customer service, long wait times!Save yourself the agro and order elsewhere!Thanks very much cannock papa jokes