The owner replied to my original review calling me a liar. So I here I am again. My original review frankly was toned down, as I am not typically someone who complains. But tonight, I was given the worst meal I've had at a restaurant that i can remember.I have never just given up on a meal after just a few bites. This was a first at a restaurant.The chunky chips were rock solid, completely uncooked. So originally, I asked for the chips to be replaced. (In a civil manner). They bought back McDonald's style fries.... which is not what I wanted. Still, no harm, no foul.I took a few bites of the steak and decided it was inedible. It was BARELY COOKED.... "tested with a thermometer"? Are you joking? And there were various lines of gristle running through the middle of the meat. AND it tasted truly foul. I really did not want to complain. I am not someone that does, ever. But it was terrible.My mum had similar issues. Her potato's were rock solid, her food was just bad in general. She couldn't eat it. And I was there to treat her as a mother's day gift.He came and asked how it was. I said "ohh it's.... its not great mate I'm sorry" he moodily asked if I wanted it changed. But we had other places to be, it would have made us late, so I declined.I (again, in a civil manner) said "im really sorry, but I'm not paying for this, or my mum's". I explained (genuinely calmly) what was wrong with the food. And said that I wouldnt be paying for those two meals, but would pay for everything else.He argued and called me a liar, extremely childish and unprofessional, considering I was still being completely civil. Upon being called a liar, I said "you're calling me a liar?" And told him I rarely complain and had seen the good reviews and that I was disappointed.. I didn't lose my temper at all.. Most other people definitely would have.Calling me a liar again now has definitely annoyed me though. My advice to the manager would be: you may have gotten it right on many occasions. But your restaurant massively failed on this occasion. Take it like a man and improve your dishes and service. Don't accuse clientele of lying and act like a child.
Callum Cox
Tonight was just a pretty depressingand unprofessional restaurant experience. I took my mum, sister and fiancee out, for a mother's day meal. My food came, the chips and steak were almost completely uncooked. My mum's food was also undercooked and unenjoyable.The waiter did offer to change my meal choice, but we'd been waiting for a while so I didn't want to hold things up any more.I explained the issue and asked for mine and my mum's meal to be taken off the bill and the waiter/owner got really defensive and rude.He did take them off the bill after some protest. And the service was generally fine, drinks were good.But it was just a really awkward and shoddy experience all in all. Would not recommend.
Martin
Recommend food staff all good will
Marianne Wright
Wonderful food, great service, lovely decor, welcoming atmosphere, shall return.
Sinead Tiller
AMAZING ITALIAN FARE!!!!!!
Nigel Lea
Good food and excellent
ROBERT FERRY
1st time eating here. Service very quick and friendly. My family all enjoyed their food but I didn't enjoy my pizza. But overall it was excellent.
Gaynor Robinson
Good value and friendly
Shirley Evans
Had Smile menu today excellent food and service will visit again.
We went for Sunday lunch with friends. It was just lovely. Great service. Good food. Can’t add much more really. Give it a try.
n0sila67
A little disappointing after reading reviews. My husband had the Sea bass which was overcooked and the chips were soggy. I had beef medaglione which was over salted, again with soggy chips. The broccoli in both cases was crisp and tasty.
Pennie Chapman
Booked a meal with a friend. We thought we had missed the fixed price menu at 7.30 but pleasantly surprised that we could still order from it. The food was very good- hot, nicely presented and the staff excellent. We had the house wine which was good value. Will definitely book again.
Celia Vann
Lovely restaurant with very friendly staff and fantastic authentically Italian food. Highly recommended.Kid-friendliness: Kids can design their own pizza!
Excellent meal quick and
The owner replied to my original review calling me a liar. So I here I am again. My original review frankly was toned down, as I am not typically someone who complains. But tonight, I was given the worst meal I've had at a restaurant that i can remember.I have never just given up on a meal after just a few bites. This was a first at a restaurant.The chunky chips were rock solid, completely uncooked. So originally, I asked for the chips to be replaced. (In a civil manner). They bought back McDonald's style fries.... which is not what I wanted. Still, no harm, no foul.I took a few bites of the steak and decided it was inedible. It was BARELY COOKED.... "tested with a thermometer"? Are you joking? And there were various lines of gristle running through the middle of the meat. AND it tasted truly foul. I really did not want to complain. I am not someone that does, ever. But it was terrible.My mum had similar issues. Her potato's were rock solid, her food was just bad in general. She couldn't eat it. And I was there to treat her as a mother's day gift.He came and asked how it was. I said "ohh it's.... its not great mate I'm sorry" he moodily asked if I wanted it changed. But we had other places to be, it would have made us late, so I declined.I (again, in a civil manner) said "im really sorry, but I'm not paying for this, or my mum's". I explained (genuinely calmly) what was wrong with the food. And said that I wouldnt be paying for those two meals, but would pay for everything else.He argued and called me a liar, extremely childish and unprofessional, considering I was still being completely civil. Upon being called a liar, I said "you're calling me a liar?" And told him I rarely complain and had seen the good reviews and that I was disappointed.. I didn't lose my temper at all.. Most other people definitely would have.Calling me a liar again now has definitely annoyed me though. My advice to the manager would be: you may have gotten it right on many occasions. But your restaurant massively failed on this occasion. Take it like a man and improve your dishes and service. Don't accuse clientele of lying and act like a child.
Tonight was just a pretty depressingand unprofessional restaurant experience. I took my mum, sister and fiancee out, for a mother's day meal. My food came, the chips and steak were almost completely uncooked. My mum's food was also undercooked and unenjoyable.The waiter did offer to change my meal choice, but we'd been waiting for a while so I didn't want to hold things up any more.I explained the issue and asked for mine and my mum's meal to be taken off the bill and the waiter/owner got really defensive and rude.He did take them off the bill after some protest. And the service was generally fine, drinks were good.But it was just a really awkward and shoddy experience all in all. Would not recommend.
Recommend food staff all good will
Wonderful food, great service, lovely decor, welcoming atmosphere, shall return.
AMAZING ITALIAN FARE!!!!!!
Good food and excellent
1st time eating here. Service very quick and friendly. My family all enjoyed their food but I didn't enjoy my pizza. But overall it was excellent.
Good value and friendly
Had Smile menu today excellent food and service will visit again.
Restaurantji Recommends
We went for Sunday lunch with friends. It was just lovely. Great service. Good food. Can’t add much more really. Give it a try.
A little disappointing after reading reviews. My husband had the Sea bass which was overcooked and the chips were soggy. I had beef medaglione which was over salted, again with soggy chips. The broccoli in both cases was crisp and tasty.
Booked a meal with a friend. We thought we had missed the fixed price menu at 7.30 but pleasantly surprised that we could still order from it. The food was very good- hot, nicely presented and the staff excellent. We had the house wine which was good value. Will definitely book again.
Lovely restaurant with very friendly staff and fantastic authentically Italian food. Highly recommended.Kid-friendliness: Kids can design their own pizza!
Really good food and nice