Lotus House

5C Lichfield Rd, Stafford
01785 228335

Recent Reviews

Miss KKov

Placed an order, waited an hour and a half, did not delivered the food. When I rung, they were dishonest and told me that the driver was at my house three times which is clearly not true as I was waiting for the deliver by the door.Would not recommend.

Sean O'Donoghue

This restaurant just stole my money. I ordered. They took payment and then they cancelled the order without refund. Do not order from this restaurant.

Stanislav Asenov

Avoid .... horrid food .... old oil, fishy chow mein and spring rolls ,made me sick next day after 1 bite of a spring roll and 1 spoon of rice and chow mein , iv reported to trading standards

Joanna Jardine

Enjoy the food a lot but it never seems to get here at the time it is promised. 20 min late now and still waiting...

Tony

AVOID THIS PLACE! The staff lie when you speak to them. Ordered via just eat, app said that the food had been delivered ontime but no food had arrived. Called and was told it was with the driver and would be with us soon. Delivery time updated and passed and still no food. Called again and yet again they said it was on the way, they even pretended to call the driver in the background. 2 and a half hours later still no food. Spoke to just eat who asked to wait another 15 minutes! Still no food so order cancelled and a refund given. Shocking service, why lie about the food being on route? Do not bother with this place as you will be lucky to get any food from them. Looks like a bowl of cornflakes for dinner! I had originally asked for some money back due to the delay, prior to cancelling, I had a message from the takeaway via just eat this morning saying they would not refund as they gave me a free item from the menu in my order. We didn't get any food let alone a free item!!

Hugh Bennett

The worst takeaway in stafford. Leave their phone off the hook when you are chasing then after waiting for 1 hour 15 minutes. Avoid at all costs

steven “stig” dudson

Really nice proper Chinese food kind helpful owner delivery can sometimes take abit longer but its well worth the wait ??

thomas macfarlane

Absolutely shocking experience, spent 60 pound on an order only to wait around 2hours for it to be delivered and come through the door, never using again !!!!!

TonyTaylor162

Ordered through just eat, app said it was delivered on time but no food arrived. Called the takeaway twice to be told that the food was on the way and they had spoken to the delivery driver. Two and a half hours later still no food, spoke to just eat and they asked us to wait longer. We cancelled and took a refund. Steer clear of this place unless you are on a diet as you will get no food!

Richard A

One of the worst Chinese meals I've ever eaten starter box cold, ribs overcooked, sate sauce watered down, chicken sate main was vile was luke warm veg and poached chicken in slimmy sauce with no peanut sauce whatsoever.

Pippa Lane

Haven't even eaten the food yet, but the lady on the phone made my day, such a happy lovely woman.

Andrew Horton

Don't understand the poor reviews. Have never been anything but completely satisfied with every meal ever had from here.

Del boy legend

Waited over an hour and a half for food, when tried to call for over 30 mins their phone was off the hook. Terrible service

Kevin Lotinga

We go here alot but the last order she got wrong.Sent us mixed curry instead of chicken curry and no prawn crackers.

Jacqueline Vahey

Really nice food , delivery twenty minutes early. Will definitely be back

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