accidentally spilt my whole cup of mocha and the lady remade us two cups. Really moved since we remember last time when she mistakenly made a hot latte (I ordered ice), we got two extra cups in the end too I love the place and everything is just right and comfortable!
Omer Ahmad
The Luxury Mocha and Luxury White Chocolate Mocha are splendid without fail. Also tried the carrot cake and the chocolate caramel cheese cake which were both great as well. High quality ingredients!The tiramisu was pretty disappointing though. Too dry and lacking in flavor for my palate.Cheers to the lovely staff though :)
PlayStationGirl 08
Strangest Cafe Nero I have ever been to!! 2 women working there today (14th December 23) and they didn’t seem to know what they were doing at all. Me and my friend ordered Hot Chocolates and asked for with Cream and they came without, then when we said they forgot the cream they attempted to put it on an already now full hot chocolate mug which then ended up looking nothing like a hot chocolate with whipped cream ? then they didn’t give us any spoons so had to go back up and ask. They seemed to be very giggly and were not acting very professional, there were also very strange customers in that didn’t seem to order anything and were just having free water. Very odd place felt like everyone was high or something. Won’t be returning anytime soon.
Nigel Eastham
Up to the usual great standard of coffee and food. Staff friendly but the shop was cold and the toilets
Terrill
Some of the treats are good, everything else sucks. Every single employee I've encountered here has had terrible customer service, the interior is always dirty, homeless are always hanging around outside, the prices are way too expensive, and the vibes are just OFF. The Costa down the street in the shopping centre is better in every way - just go there instead.
Rick Dunkley
Well what can I say customer service is a jokeWhen a customer comes in when u first open for coffee and there say to u it’s not on yet so then u buy a cold drink I already had a coffee from greggs that I got an hour earlyThe person that works there came to me and said u can’t drink that in here but I already bought a cold drink but also told me that coffee machine wasn’t working so angry basically trying to kick me out of the cafeI have been a manager in restaurants for 30 years and the customer service in hereWell there need more training in thisNot very good at all
Jeanette Davenport
Nice pleasant staff. Lovely coffee.Kid-friendliness: excellentWheelchair accessibility: N/A
Leanne Hibbs
Lovely and quiet coffee shop that has a great selection of high quality food and drinks. There's also an upstairs level which has wonderful decor and the staff are always friendly ? this is my favourite place in the town centre!
Paul BUCKLEY
Just had a coffe, but all 3 of us just said mmmmm lovely ?
Drinks were half decent price and very good quality. One staff member was very friendly the other not so much. It was quite busy and the other that wasn't as friendly seemed to be the only one behind the counter working for the first hour or so we were there. Definitely understaffed even for a Sunday.
Nigel Halliday
Local cafe, serving good coffee. Friendly staff.
Gemma Xbelle
Drink was good, but staff don't know what kind of coffee they selling. And also girl with I speak wasn't really friendly.
Shell Bea
My favourite coffee shop in Hanley, always clean, service is excellent and it just feels nice and relaxing.
James Cook
A Caffe Nero in a nice location. The team, especially the leader, struggle to conduct themselves properly. The team leader was being loudly rude to her staff in front of customers, and her attitude looks to have rubbed off onto her employees.
accidentally spilt my whole cup of mocha and the lady remade us two cups. Really moved since we remember last time when she mistakenly made a hot latte (I ordered ice), we got two extra cups in the end too I love the place and everything is just right and comfortable!
The Luxury Mocha and Luxury White Chocolate Mocha are splendid without fail. Also tried the carrot cake and the chocolate caramel cheese cake which were both great as well. High quality ingredients!The tiramisu was pretty disappointing though. Too dry and lacking in flavor for my palate.Cheers to the lovely staff though :)
Strangest Cafe Nero I have ever been to!! 2 women working there today (14th December 23) and they didn’t seem to know what they were doing at all. Me and my friend ordered Hot Chocolates and asked for with Cream and they came without, then when we said they forgot the cream they attempted to put it on an already now full hot chocolate mug which then ended up looking nothing like a hot chocolate with whipped cream ? then they didn’t give us any spoons so had to go back up and ask. They seemed to be very giggly and were not acting very professional, there were also very strange customers in that didn’t seem to order anything and were just having free water. Very odd place felt like everyone was high or something. Won’t be returning anytime soon.
Up to the usual great standard of coffee and food. Staff friendly but the shop was cold and the toilets
Some of the treats are good, everything else sucks. Every single employee I've encountered here has had terrible customer service, the interior is always dirty, homeless are always hanging around outside, the prices are way too expensive, and the vibes are just OFF. The Costa down the street in the shopping centre is better in every way - just go there instead.
Well what can I say customer service is a jokeWhen a customer comes in when u first open for coffee and there say to u it’s not on yet so then u buy a cold drink I already had a coffee from greggs that I got an hour earlyThe person that works there came to me and said u can’t drink that in here but I already bought a cold drink but also told me that coffee machine wasn’t working so angry basically trying to kick me out of the cafeI have been a manager in restaurants for 30 years and the customer service in hereWell there need more training in thisNot very good at all
Nice pleasant staff. Lovely coffee.Kid-friendliness: excellentWheelchair accessibility: N/A
Lovely and quiet coffee shop that has a great selection of high quality food and drinks. There's also an upstairs level which has wonderful decor and the staff are always friendly ? this is my favourite place in the town centre!
Just had a coffe, but all 3 of us just said mmmmm lovely ?
Very nice coffee
Restaurantji Recommends
Drinks were half decent price and very good quality. One staff member was very friendly the other not so much. It was quite busy and the other that wasn't as friendly seemed to be the only one behind the counter working for the first hour or so we were there. Definitely understaffed even for a Sunday.
Local cafe, serving good coffee. Friendly staff.
Drink was good, but staff don't know what kind of coffee they selling. And also girl with I speak wasn't really friendly.
My favourite coffee shop in Hanley, always clean, service is excellent and it just feels nice and relaxing.
A Caffe Nero in a nice location. The team, especially the leader, struggle to conduct themselves properly. The team leader was being loudly rude to her staff in front of customers, and her attitude looks to have rubbed off onto her employees.