Subway

Festival Park, Waterworld, Stoke-on-Trent
01782 274643

Recent Reviews

gemma coleman

Awfull service rude staff apart from the girl on the till asked for spicy nachos she said we don’t do them anymore then I seen her do them for another customer absolute joke I went over and said I thought you don’t do them anymore she said that was the last of them avoid at all cost pick and choose who they want to give good service to never ever again !!!

dan b

Very poor,rude staff ,very abrupt rude aggressive staff

Darren Barber

Wasn't open despite saying it was. Then told when they turned up it would be half hour.

Neil West

Very friendly and helpful staff

Dr Wat

The food that we had was great, couldn't fault the politeness of the staff at all....The reason why only two stars was the choice of vegetarian food.... Very poor, couldn't believe there was only 2 choices of sandwich filling. Surely this is not acceptable?

WM S

Been to Subways, all across the planet; and this had the worst server I have ever encountered.Ordered a Steak & Cheese sub, and a Roast Chicken sub, then noticed she was putting the steak on both. Pointed out that one was supposed to be chicken and she just scowled, pointed at the steak bowl and announced that was actually chicken. I said, in that case what was on the other sandwich, and she declared it was the steak and cheese. When I again pointed out that she had got both fillings from the same bowl, she just shrugged and moved onto the salad section. I cannot believe this was a training issue rather than someone deliberately taking the mickey with an obvious tourist from the hotel next door. Maybe the receptionists should warn guests away from this Subway.

Vivekananda_L

Set inside Waterworld, so it's in a nice environment, though I can imagine that it gets really busy on a Saturday. Probably the most friendliest Subway staff I've come across so far! :)

Dylan Dodwell

Staff are not nice food isn't the best and just bad experience overall

Darren Summerill

Wasn't happy at all. Kids took my order of two lattes, a bloke behind ordered one and got his while I waited. Then after receiving the lattes I had to return one to ask them to finish it of as their was half a cup or maybe a bit less, they took the cup then all 4 staff thought it ok to stare and look at me as though I'd done something wrong. We won't be using their again I don't think.

Alban Biba

Very bad service. No order tracking, took them over 1 hour for delivery.

tempzza

Was very clean and hygienic but the service was appalling,I was not given the option to have it toasted and when I moaned at the end that they had made it all and not asked if I wanted it toasted they said I said I didn’t want it toasted when I was never given the option. They then carelessly put the sub(with salad in it!) in the oven I had to tell them to take the veg out! After it was toasted I was given minimal salad(2 little pieces of lettuce) and was not even offered a discount or fefund for the shocking sub.

JacobBell0

Was very clean and hygienic but the service was appalling,I was not given the option to have it toasted and when I moaned at the end that they had made it all and not asked if I wanted it toasted they said I said I didn’t want it toasted when I was never given the option. They then carelessly put the sub(with salad in it!) in the oven I had to tell them to take the veg out! After it was toasted I was given minimal salad(2 little pieces of lettuce) and was not even offered a discount or fefund for the shocking sub.

Angelo NICOLA

Have not wiped down any tables in over 1 hour and there is loads of them there

Diwakar Dixit CS

I am vegetarian by option. Staff working here didn't had any clue when I asked for Vegan option. They does not even change gloves when swiching from veg to non veg. Mixed up the order and didn't had courtesy to even apologise. I have never experienced this behavior in any other subway outlets.Staff should be trained before they are pun in business as they didnot had clue when I asked for vegan option.

Mat Han

Friendly staff but the when we went there there were flys everywhere. The staff having to chase the flys away while making sandwiches.

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