Why you advertise as 24 hours, but have no one manning the shop? and when me and a queue of 6 people asked Moto staff why no one is at the counter, staff replied “because we….they closed the tills”. When I questioned « sorry to ask, but the website says you are 24 hours open? » she looked shocked, the says « oh because once they close the tills, it takes an hour to re-open them ». A gentleman near me said « well I questioned your head office before, they said should not take more than 10-12 minutes to re-open them ». She again looked shocked and not knowing what to say, and after a while “oh it’s because it takes at least 15-30 minutes to restart them”, and the gentleman next to me said « we’ve been here longer than 30 minutes ». She just walked off then and stopped answering all together, so we all left! Not 24 H then. Also, maybe check your staff are not actually taking the actual mic of you and fooling around, then making excuses when questioned…
The Stormtrooper
I always stop here in the early hours of the morning for a coffee on my drive back from Birmingham after a night out.The place has plenty of seating & is well lit. The workers usually work alone some are pleasant, some are notBut tonight 12th Jan 2024 I had the pleasure to be served by “Jon” who was not only the “most polite “ person I have ever encountered but really cared about giving the customer what they require.Excellent service, super polite & very professional ( even at 00.25 am ! )I hope to be served by him again the next time I pass for a coffeeParking: It’s a service station so plenty of free parking
mart9125
Friendly service and conversation, very happy to help, seasonal drinks were a delight. Very much recommend. I'm also surprised they were open at 2am. Thank you for the drinks!
Phil M
£4.05 for a coffee in a paper cup. “Can I have it in a proper cup please”. “ no”
Abdulaziz almalki
This is my second time getting coffee from Cost Coffee, and unfortunately, I'm disappointed with the service. The staff seems indifferent towards customers and their wait times. It feels like they completely ignore the customers, which is disheartening. I hope the management takes note of this and works on improving their customer service.
Ellie Sumner
Great place to grab a cup of coffee and lunch. Staff all very friendly too
STEVE BENNETT
Two baristas were mucking about with each other and got the orders out of sync but sorted it out eventually.
Marie Shortt
My partner ordered a hot chocolate with soya milk and a latte. On opening the hot chocolate drink but it was cold and it was only half cup so he went back to complain one of the staff has bad attitude and needs retraining for customer service. I've had the pleasure of having a hot drink from the same place a few weeks ago and the lovely young man who served me was awesome.
Carole McIntyre
Coffee awful.Tasteless and expensive
Mr Mow
Slow , expensive and poor feel to the place. Good coffee
I visited in the late afternoon and, as is my wont, had a medium Americans, one shot with pouring cream, an absolutely delicious smoked ham and coleslaw sandwich, a packet of Burt's plain crisps and a packet of two ginger biscuits. The service was cheerful, friendly and polite and someone carried my order to the table for me. Discerning coffee drinkers take Costa coffee.
Tony b
The new place is greatIn winter months I love their hot chocolate with marsh mellows n cream
T L
I mean how long does it take to make a hot chocolate!??? On a tight journey, we stopped for a quick refresh and wanted to be on our way ASAP-Costa Tamworth had other ideas! With only one rude, slobby woman behind the machine, taking seemingly as long as she could to make every single order that came her way, it was 15 minutes from order til we got our exceedingly mediocre hot chocolate. Over charged and watered down - save yourself the money and annoyance and avoid this Costa like the plague.
t 03
I mean how long does it take to make a hot chocolate!??? On a tight journey, we stopped for a quick refresh and wanted to be on our way ASAP-Costa Tamworth had other ideas! With only one rude, slobby woman behind the machine, taking seemingly as long as she could to make every single order that came her way, it was 15 minutes from order til we got our exceedingly mediocre hot chocolate. Over charged and watered down - save yourself the money and annoyance and avoid this Costa like the plague.
Paul Simmonds
Always prefer Costa to the other chains. Great coffee.
Why you advertise as 24 hours, but have no one manning the shop? and when me and a queue of 6 people asked Moto staff why no one is at the counter, staff replied “because we….they closed the tills”. When I questioned « sorry to ask, but the website says you are 24 hours open? » she looked shocked, the says « oh because once they close the tills, it takes an hour to re-open them ». A gentleman near me said « well I questioned your head office before, they said should not take more than 10-12 minutes to re-open them ». She again looked shocked and not knowing what to say, and after a while “oh it’s because it takes at least 15-30 minutes to restart them”, and the gentleman next to me said « we’ve been here longer than 30 minutes ». She just walked off then and stopped answering all together, so we all left! Not 24 H then. Also, maybe check your staff are not actually taking the actual mic of you and fooling around, then making excuses when questioned…
I always stop here in the early hours of the morning for a coffee on my drive back from Birmingham after a night out.The place has plenty of seating & is well lit. The workers usually work alone some are pleasant, some are notBut tonight 12th Jan 2024 I had the pleasure to be served by “Jon” who was not only the “most polite “ person I have ever encountered but really cared about giving the customer what they require.Excellent service, super polite & very professional ( even at 00.25 am ! )I hope to be served by him again the next time I pass for a coffeeParking: It’s a service station so plenty of free parking
Friendly service and conversation, very happy to help, seasonal drinks were a delight. Very much recommend. I'm also surprised they were open at 2am. Thank you for the drinks!
£4.05 for a coffee in a paper cup. “Can I have it in a proper cup please”. “ no”
This is my second time getting coffee from Cost Coffee, and unfortunately, I'm disappointed with the service. The staff seems indifferent towards customers and their wait times. It feels like they completely ignore the customers, which is disheartening. I hope the management takes note of this and works on improving their customer service.
Great place to grab a cup of coffee and lunch. Staff all very friendly too
Two baristas were mucking about with each other and got the orders out of sync but sorted it out eventually.
My partner ordered a hot chocolate with soya milk and a latte. On opening the hot chocolate drink but it was cold and it was only half cup so he went back to complain one of the staff has bad attitude and needs retraining for customer service. I've had the pleasure of having a hot drink from the same place a few weeks ago and the lovely young man who served me was awesome.
Coffee awful.Tasteless and expensive
Slow , expensive and poor feel to the place. Good coffee
Restaurantji Recommends
I visited in the late afternoon and, as is my wont, had a medium Americans, one shot with pouring cream, an absolutely delicious smoked ham and coleslaw sandwich, a packet of Burt's plain crisps and a packet of two ginger biscuits. The service was cheerful, friendly and polite and someone carried my order to the table for me. Discerning coffee drinkers take Costa coffee.
The new place is greatIn winter months I love their hot chocolate with marsh mellows n cream
I mean how long does it take to make a hot chocolate!??? On a tight journey, we stopped for a quick refresh and wanted to be on our way ASAP-Costa Tamworth had other ideas! With only one rude, slobby woman behind the machine, taking seemingly as long as she could to make every single order that came her way, it was 15 minutes from order til we got our exceedingly mediocre hot chocolate. Over charged and watered down - save yourself the money and annoyance and avoid this Costa like the plague.
I mean how long does it take to make a hot chocolate!??? On a tight journey, we stopped for a quick refresh and wanted to be on our way ASAP-Costa Tamworth had other ideas! With only one rude, slobby woman behind the machine, taking seemingly as long as she could to make every single order that came her way, it was 15 minutes from order til we got our exceedingly mediocre hot chocolate. Over charged and watered down - save yourself the money and annoyance and avoid this Costa like the plague.
Always prefer Costa to the other chains. Great coffee.