As long as you go into ordering from here with no expectations of customer service or reliable delivery times, this place is alright. The pizza can be good but there's a lack of consistency. Sometimes it turns up luke warm or burnt, other times it's great. Delivery is a complete lottery as is order tracking. It's not uncommon to wait well over an hour for a delivery. Staff are unfriendly, whether in store or over the phone.Pizza is expensive for what it is so I expect better.
Liam March
Food is always delayed and long to deliver and by the time it has arrived it's stone cold with the rudest staff when complaining. It's a shame.
Angela E
Very busy. The staff were very efficient, though it did appear that someone was either training on the terminal or getting to grips with a new system. Having said that we got our pizzas piping hot and when they said. The server also recommended a deal to save us money, when I tried to book in on the Web it came out at £40, when I phoned up the same order came to £26! That is what I call service!!
Domonic Waller
Absolutely wonderful. I think alot of review's are poor because of the terrible service from just eat, if you go in and order, it will be fresh, delicious, and perfect. Also, SO much cheaper to go instore. Would highly recommend.
Dan Butler
Pizza a bit wet on arrival had to put in the
Tolga Ada
Great food, lovely
Prince Patel
They have served very nicely and they provided very
Ashu Sharma
Perfect pizza, very fresh, nice and
Alexander Robertson
Great quality and delicious pizza. Recommend for students.I am currently a student at the University of Suffolk and Papa Johns is conveniently located next to the university campus. I regularly use the Papa John’s app to get student discounts and save a lot of money on pizza. I can buy medium pizzas for £7.99 instead of the usual £21.99. The pizzas are high quality and tasty and would highly recommend to other people especially students.
Great and fast service, staff were very nice and helpful with my order, giving me the best deals than the one i chosen. Again great service!
Taiba Sohaib
Papa John's consistently delivers the ultimate pizza experience with their unparalleled variety of mouthwatering toppings, flavorful crusts, and impeccable service. It's hands down the best place to satisfy any pizza craving and indulge in a slice of perfection.
SALMAN shah
Guided towards my order the manager Harry Singh explained every bit of the options available and had my order ready in a shorter time period ! Definitely my always go to Papa Johns outlet.
Joshua Kemp
Some of the worst service i have ever received. food arrived late, we called the store and they told us it was only now leaving the store (the marked the delivery as out for delivery & completed before it even left the store. pizza was half cold and had little to no toppings on it. We also ordered a pepsi and the delivery woman said she would go back and get it for us. after another 45 minutes we called again to see where our pepsi was. all we got was a "oh did you actually want that?" and then said they would send someone to us with it. Another half an hour goes past so we call again ( our place is max a 3 minute drive from the store) and when we asked about the pepsi again they just hung up on us. Alas we called again but luckily our delivery woman ( who seems to be the only person in that store who does their job) picked up and said she would sort it. Finally we got out full order. Have contacted customer services as they love to mention that in their replies but its been nearly a week and no acknowledgment of this issue. Its very clear looking at previous reviews that this store is being allowed to operate poorly with no repercussions. Joke of a business
Priscilla Todd
First and last order from this company!The app said 40 mins for delivery. It took an hour and 15 instead.I called the store and the person seemed to make a deliberate effort to mumble into the phone and I couldn't hear what he was saying and then he just hung up. He then ignored any further calls that I tried to make.When the food finally arrived it really was not worth the wait. The food quality has really dropped since we last ordered from them a few years ago.
As long as you go into ordering from here with no expectations of customer service or reliable delivery times, this place is alright. The pizza can be good but there's a lack of consistency. Sometimes it turns up luke warm or burnt, other times it's great. Delivery is a complete lottery as is order tracking. It's not uncommon to wait well over an hour for a delivery. Staff are unfriendly, whether in store or over the phone.Pizza is expensive for what it is so I expect better.
Food is always delayed and long to deliver and by the time it has arrived it's stone cold with the rudest staff when complaining. It's a shame.
Very busy. The staff were very efficient, though it did appear that someone was either training on the terminal or getting to grips with a new system. Having said that we got our pizzas piping hot and when they said. The server also recommended a deal to save us money, when I tried to book in on the Web it came out at £40, when I phoned up the same order came to £26! That is what I call service!!
Absolutely wonderful. I think alot of review's are poor because of the terrible service from just eat, if you go in and order, it will be fresh, delicious, and perfect. Also, SO much cheaper to go instore. Would highly recommend.
Pizza a bit wet on arrival had to put in the
Great food, lovely
They have served very nicely and they provided very
Perfect pizza, very fresh, nice and
Great quality and delicious pizza. Recommend for students.I am currently a student at the University of Suffolk and Papa Johns is conveniently located next to the university campus. I regularly use the Papa John’s app to get student discounts and save a lot of money on pizza. I can buy medium pizzas for £7.99 instead of the usual £21.99. The pizzas are high quality and tasty and would highly recommend to other people especially students.
Really nice food and good prices :)
Restaurantji Recommends
Great and fast service, staff were very nice and helpful with my order, giving me the best deals than the one i chosen. Again great service!
Papa John's consistently delivers the ultimate pizza experience with their unparalleled variety of mouthwatering toppings, flavorful crusts, and impeccable service. It's hands down the best place to satisfy any pizza craving and indulge in a slice of perfection.
Guided towards my order the manager Harry Singh explained every bit of the options available and had my order ready in a shorter time period ! Definitely my always go to Papa Johns outlet.
Some of the worst service i have ever received. food arrived late, we called the store and they told us it was only now leaving the store (the marked the delivery as out for delivery & completed before it even left the store. pizza was half cold and had little to no toppings on it. We also ordered a pepsi and the delivery woman said she would go back and get it for us. after another 45 minutes we called again to see where our pepsi was. all we got was a "oh did you actually want that?" and then said they would send someone to us with it. Another half an hour goes past so we call again ( our place is max a 3 minute drive from the store) and when we asked about the pepsi again they just hung up on us. Alas we called again but luckily our delivery woman ( who seems to be the only person in that store who does their job) picked up and said she would sort it. Finally we got out full order. Have contacted customer services as they love to mention that in their replies but its been nearly a week and no acknowledgment of this issue. Its very clear looking at previous reviews that this store is being allowed to operate poorly with no repercussions. Joke of a business
First and last order from this company!The app said 40 mins for delivery. It took an hour and 15 instead.I called the store and the person seemed to make a deliberate effort to mumble into the phone and I couldn't hear what he was saying and then he just hung up. He then ignored any further calls that I tried to make.When the food finally arrived it really was not worth the wait. The food quality has really dropped since we last ordered from them a few years ago.