So disappointed in our stay at Heath Court, Newmarket. We had stayed twice before over the years, once in 2007 and once in 2014 . On arrival it was evident that the hotel was in great need of renovation and the decor had not changed since 2007. Our room booked at £178 per night was a very small dark corner room. The bedding and duvet was very lumpy. The paint work and wall paper was peeling, windows very dirty with broken blinds in bathroom and rust marks around power outlets. Altogether a very poor substandard room and a hotel in desperate need of renovating. The General Manager appears to be not on site and our concerns were not fully appreciated because he could not see them for himself. Therefore his attitude was arrogant and dismissive. His offer of 20% discount on £178 for our one night stay was not acceptable. We were not able to transfer to another room as apparently we arrived on a racing week. So very sad that prices for this type of accommodation can be so called justified because it is in the Centre of Newmarket and so convenient for the racing industry. ? Our thanks go to the hotel staff who were so helpful to make our stay comfortable regardless.
rod jeans
Enjoyed ? our 3 Night break at best Western Newmarket. Excellent Staff.Room spotless cleaned daily. And definitely be back later in year.
Shirkeira
I had to attend a Dog show in Ely with my two small show dogs, the hotel was sited in the very good place for the show near Ely. The quality of the hotel was very good and access was easy with a dog trolley, although my trolley is small and easy to maneuver. The room was very good and had plenty of room for a single room. The facilities were very good and the staff very helpful.
Wayne Andre-Lukas
Great hotel.Huge room and dog friendlyLovely staff.Highly recommended 5*
matthewhS6040EA
Buyer beware as they say. Knew the cheap price was a risk. Uncomfortable (and small!) double bed didn’t really sleep and felt cramped. Only got one cup one towel etc in the room. Had to ask for another towel as got given a bath mat instead. Staff were incredibly rude when I had the nerve to ask again for an actual towel. Turned the lights on in the room and the switch came off the wall in my hand. The reception staff had a limited understanding of basic conversation. Parking is a bit sketchy. Never been in a hotel where the window is between the room and the public hallway. Very odd. Oh and the kettle takes about 12 minutes to boil which feels like a lifetime after such a bad nights sleep. Nice view over the petrol station. Shower is good though. Would recommend this place for a stag party or similar.
JaneN230
Super friendly team for whom nothing was too much trouble. Food was delicious - great choice & well presented. Lovely breakfast. Rooms very spacious. Great location. Easy check in/out. Parking no problem
dbn005
Superior king room was very large and well decorated. Very clean. Great friendly staff. TV had no reception. Excellent breakfast and lamb shank dinner. We had 4 bicycles and the staff let us put them inside in an unused conference room. Would definitely stay again if in Newmarket
701SandraC
We had an excellent afternoon tea which exceeded our expectations. Everything was really fresh and tasty, so may different cakes. Service was fabulous and the staff were really friendly and helpful. Will definitely return.
FuzzyFinches
Stayed a couple of nights with our two small dogs, this hotel is a hidden gem. Reception and bar staff very friendly yet professional. Alcove area set aside for pet owners to eat in the bar area. Room very clean and spacious. Our room overlooked stables next door but not disturbed by any noise from them. Also love how room didn't open directly onto long corridor but in a cluster of 3 rooms so didn't have everyone walking past the door. Hotel exceeded our expectations and will definitely stay here again.
Lesley Bloor
Lovely place. Good food. Clean room.Best thing was the staff.Emma,Sarah,Megan and Elaine. Excellent service and such lovely people. Made us feel at home
Restaurantji Recommends
Q6768LUarthurm
I travel every week for work and I have to say this is my favourite hotel. Always feel at home here and treated very well. Both as a Diamond select member (and regular) AND before; get upgraded frequently. Emma on reception is really helpful, friendly and knows me by name. All the beds are comfortable (Not too hard, not too soft). The food is good and can get a meal and a drink within my £25 a night budget. There is a type 2 and 3 pin car charging spot, usually available.
Kevin Darcy
I was there for my son's wedding and from the moment I arrived from Ireland they made me feel very welcome. The room was lovely and clean and nothing was to much for any of the staff. They went above and beyond all the time even when I was being a pain ??.I don't usually name individuals but I have to say the wedding went off without a hitch and Emma had everything under control.In the bar and restaurant Sarah was brilliant and nothing was a problem for her and all the breakfast staff did a fantastic job.Thank you for a very pleasant stay and I will be back soon.
4Kids AndMe
Attentive, friendly and professional.From the day Emma showed us around the hotel for our wedding till the day all the staff were amazing. Emma replied to every neurotic email. Cheryl took me to inspect every detail a few days before. Kristian made my girls feel like vip princesses Amy and Kristian were so bubbly and fun behind the bar. Sarah looked after everything after the wedding. I could go on and on. Every member of staff was great. No ask was to big. My whole family including myself thought I would be a perfectionist Bridezilla but having Emma from start to finish I knew it was all in hand. She knew how I wanted things before I did and I was probably the calmest bride I have ever known. So thank you all. Cant wait to come back for a carvery.We can't thank you guys enough.Mr and Mrs D'Arcy
M6282YBamyp
From the day Emma showed us around the hotel till the day all the staff were amazing. Emma replied to every neurotic email. Cheryl took me to inspect every detail a few days before. Kristian made my girls feel like vip princesses Amy and Kristian were so bubbly and fun behind the bar. Sarah looked after everything after the wedding. I could go on and on. Every member of staff was great. No ask was to big. My whole family including myself thought I would be a perfectionist Bridezilla but having Emma from start to finish I knew it was all in hand. She knew how I wanted things before I did and I was probably the calmest bride I have ever known. So thank you all. Cant wait to come back for a carvery. We can't thank you guys enough. Mr and Mrs D'Arcy
Nikolai2602
Exceptional service great hotel and staff are amazing always willing to help from the smallest issue such and losing room card to even trying to sort us a good meal for the night to what, I'd recommend this best Western over all and not because we stay there alot , it's by far one of the best of all hotels in the UK and a great well done and thank you to Robert for managing the hotel the way he does and having a great team of people, also if you love dogs there's 2 wonderful dogs that work aside Robert and are lovely always welcoming and love belly rubs puts a smile and make the stay so much better, a big thank you to all the team!
So disappointed in our stay at Heath Court, Newmarket. We had stayed twice before over the years, once in 2007 and once in 2014 . On arrival it was evident that the hotel was in great need of renovation and the decor had not changed since 2007. Our room booked at £178 per night was a very small dark corner room. The bedding and duvet was very lumpy. The paint work and wall paper was peeling, windows very dirty with broken blinds in bathroom and rust marks around power outlets. Altogether a very poor substandard room and a hotel in desperate need of renovating. The General Manager appears to be not on site and our concerns were not fully appreciated because he could not see them for himself. Therefore his attitude was arrogant and dismissive. His offer of 20% discount on £178 for our one night stay was not acceptable. We were not able to transfer to another room as apparently we arrived on a racing week. So very sad that prices for this type of accommodation can be so called justified because it is in the Centre of Newmarket and so convenient for the racing industry. ? Our thanks go to the hotel staff who were so helpful to make our stay comfortable regardless.
Enjoyed ? our 3 Night break at best Western Newmarket. Excellent Staff.Room spotless cleaned daily. And definitely be back later in year.
I had to attend a Dog show in Ely with my two small show dogs, the hotel was sited in the very good place for the show near Ely. The quality of the hotel was very good and access was easy with a dog trolley, although my trolley is small and easy to maneuver. The room was very good and had plenty of room for a single room. The facilities were very good and the staff very helpful.
Great hotel.Huge room and dog friendlyLovely staff.Highly recommended 5*
Buyer beware as they say. Knew the cheap price was a risk. Uncomfortable (and small!) double bed didn’t really sleep and felt cramped. Only got one cup one towel etc in the room. Had to ask for another towel as got given a bath mat instead. Staff were incredibly rude when I had the nerve to ask again for an actual towel. Turned the lights on in the room and the switch came off the wall in my hand. The reception staff had a limited understanding of basic conversation. Parking is a bit sketchy. Never been in a hotel where the window is between the room and the public hallway. Very odd. Oh and the kettle takes about 12 minutes to boil which feels like a lifetime after such a bad nights sleep. Nice view over the petrol station. Shower is good though. Would recommend this place for a stag party or similar.
Super friendly team for whom nothing was too much trouble. Food was delicious - great choice & well presented. Lovely breakfast. Rooms very spacious. Great location. Easy check in/out. Parking no problem
Superior king room was very large and well decorated. Very clean. Great friendly staff. TV had no reception. Excellent breakfast and lamb shank dinner. We had 4 bicycles and the staff let us put them inside in an unused conference room. Would definitely stay again if in Newmarket
We had an excellent afternoon tea which exceeded our expectations. Everything was really fresh and tasty, so may different cakes. Service was fabulous and the staff were really friendly and helpful. Will definitely return.
Stayed a couple of nights with our two small dogs, this hotel is a hidden gem. Reception and bar staff very friendly yet professional. Alcove area set aside for pet owners to eat in the bar area. Room very clean and spacious. Our room overlooked stables next door but not disturbed by any noise from them. Also love how room didn't open directly onto long corridor but in a cluster of 3 rooms so didn't have everyone walking past the door. Hotel exceeded our expectations and will definitely stay here again.
Lovely place. Good food. Clean room.Best thing was the staff.Emma,Sarah,Megan and Elaine. Excellent service and such lovely people. Made us feel at home
Restaurantji Recommends
I travel every week for work and I have to say this is my favourite hotel. Always feel at home here and treated very well. Both as a Diamond select member (and regular) AND before; get upgraded frequently. Emma on reception is really helpful, friendly and knows me by name. All the beds are comfortable (Not too hard, not too soft). The food is good and can get a meal and a drink within my £25 a night budget. There is a type 2 and 3 pin car charging spot, usually available.
I was there for my son's wedding and from the moment I arrived from Ireland they made me feel very welcome. The room was lovely and clean and nothing was to much for any of the staff. They went above and beyond all the time even when I was being a pain ??.I don't usually name individuals but I have to say the wedding went off without a hitch and Emma had everything under control.In the bar and restaurant Sarah was brilliant and nothing was a problem for her and all the breakfast staff did a fantastic job.Thank you for a very pleasant stay and I will be back soon.
Attentive, friendly and professional.From the day Emma showed us around the hotel for our wedding till the day all the staff were amazing. Emma replied to every neurotic email. Cheryl took me to inspect every detail a few days before. Kristian made my girls feel like vip princesses Amy and Kristian were so bubbly and fun behind the bar. Sarah looked after everything after the wedding. I could go on and on. Every member of staff was great. No ask was to big. My whole family including myself thought I would be a perfectionist Bridezilla but having Emma from start to finish I knew it was all in hand. She knew how I wanted things before I did and I was probably the calmest bride I have ever known. So thank you all. Cant wait to come back for a carvery.We can't thank you guys enough.Mr and Mrs D'Arcy
From the day Emma showed us around the hotel till the day all the staff were amazing. Emma replied to every neurotic email. Cheryl took me to inspect every detail a few days before. Kristian made my girls feel like vip princesses Amy and Kristian were so bubbly and fun behind the bar. Sarah looked after everything after the wedding. I could go on and on. Every member of staff was great. No ask was to big. My whole family including myself thought I would be a perfectionist Bridezilla but having Emma from start to finish I knew it was all in hand. She knew how I wanted things before I did and I was probably the calmest bride I have ever known. So thank you all. Cant wait to come back for a carvery. We can't thank you guys enough. Mr and Mrs D'Arcy
Exceptional service great hotel and staff are amazing always willing to help from the smallest issue such and losing room card to even trying to sort us a good meal for the night to what, I'd recommend this best Western over all and not because we stay there alot , it's by far one of the best of all hotels in the UK and a great well done and thank you to Robert for managing the hotel the way he does and having a great team of people, also if you love dogs there's 2 wonderful dogs that work aside Robert and are lovely always welcoming and love belly rubs puts a smile and make the stay so much better, a big thank you to all the team!