I have put 5 stars for everything . BUT the young lady who works there normally has her hair in a bun, think she needs training on customer service with at least a little smile . Whoever is manager needs to speak to her, others are great and helpful.
Cassie Basham
Loved the winter blend
Jonathan Heathcote
Favourite coffee shop in Newmarket for as long as they've been here.
Dancing in the moonlight
You should train the trainee barista(a European lady with a hair bun wearing red tshirt) to have a better service mind and perhaps a better attitude. She was moody the whole time I was there and quite rude and not just to me she was rude to other customers as well. I ordered Millionaire hot chocolate, blueberry muffin, lemon curd muffin, and a sausage roll. When i asked for the receipt she said she threw it away and couldn't reprint for me. What kind of excuse was that? I understand the pressure from the high volume of customers on Sunday morning but she should be reminded that those customers were here and spent money not begging for free food.On a different note, Food and drink were good as usual.
Kyla Horn
One wonderful lady working mostly on her own, still keeping up a wonderful Personal character with every customer, continuing to interact as she was making coffees. All food and drinks absolutely delicious, coffee bar amazingly clean even solo during a morning rush, frankly couldn't have been more impressed.
Matt Law
Waited as there was only one server during our visit. The coffee and a quick snack were very nice.Very dog focussed, lots of dogs inside and photos of local dogs were on the wall. Seemed to be a parent/baby group meeting too.Cafe was a little untidy. Maybe down to staffing levels during my visit.
mark McCambridge
Great place to stop for a coffee and quick snack
Laura Charteris
Tables were dirty. Staff were very chatty with each other. Service was slow and sloppy.Wheelchair accessibility: Main door difficult to manage as it opens outwards.(for gaining access.)
patrick bartlam
Just had coffee . But place was dirty. Seating and tables
A MA
Absolutely poor customer service, I am never coming to this cafe ever again!!When I went to the counter, only one customer was being served so I went and stood... There were two ladies behind the counter and they ignored me completely as I was invisible, I stood there for a while hoping they would atleast take my presence into consideration, eventually the lady who was being served felt very awkward as well and gave me a look, I instantly knew I am clearly not welcomed here and rushed to the door to never coming back !Rude.
Had a Danish it was so good, we always like Nero's when having a day shopping.
Jenny Bailey
Not really cared for by staff. It’s a pity because it’s usually my favourite coffee place
Guna Sandalova
Like I going 2 times in week to pick up my breakfast , always is something not working. I know it is not a stuff fault but the management.This hew to fixVegetarian options: Sandwich with vegetarian meat and salad
Jp Russek
All fine enough, just usual mind numb line wait despite seeing staff milling around, usual Nero then..
Alexander Palmer
Nice place to go if you ever feel bored, it's a relaxing and calm environment. Not to mention, the staff are really friendly too.I love it.Kid-friendliness: Good environment, people are nice.Wheelchair accessibility: On ground level!
I have put 5 stars for everything . BUT the young lady who works there normally has her hair in a bun, think she needs training on customer service with at least a little smile . Whoever is manager needs to speak to her, others are great and helpful.
Loved the winter blend
Favourite coffee shop in Newmarket for as long as they've been here.
You should train the trainee barista(a European lady with a hair bun wearing red tshirt) to have a better service mind and perhaps a better attitude. She was moody the whole time I was there and quite rude and not just to me she was rude to other customers as well. I ordered Millionaire hot chocolate, blueberry muffin, lemon curd muffin, and a sausage roll. When i asked for the receipt she said she threw it away and couldn't reprint for me. What kind of excuse was that? I understand the pressure from the high volume of customers on Sunday morning but she should be reminded that those customers were here and spent money not begging for free food.On a different note, Food and drink were good as usual.
One wonderful lady working mostly on her own, still keeping up a wonderful Personal character with every customer, continuing to interact as she was making coffees. All food and drinks absolutely delicious, coffee bar amazingly clean even solo during a morning rush, frankly couldn't have been more impressed.
Waited as there was only one server during our visit. The coffee and a quick snack were very nice.Very dog focussed, lots of dogs inside and photos of local dogs were on the wall. Seemed to be a parent/baby group meeting too.Cafe was a little untidy. Maybe down to staffing levels during my visit.
Great place to stop for a coffee and quick snack
Tables were dirty. Staff were very chatty with each other. Service was slow and sloppy.Wheelchair accessibility: Main door difficult to manage as it opens outwards.(for gaining access.)
Just had coffee . But place was dirty. Seating and tables
Absolutely poor customer service, I am never coming to this cafe ever again!!When I went to the counter, only one customer was being served so I went and stood... There were two ladies behind the counter and they ignored me completely as I was invisible, I stood there for a while hoping they would atleast take my presence into consideration, eventually the lady who was being served felt very awkward as well and gave me a look, I instantly knew I am clearly not welcomed here and rushed to the door to never coming back !Rude.
Restaurantji Recommends
Had a Danish it was so good, we always like Nero's when having a day shopping.
Not really cared for by staff. It’s a pity because it’s usually my favourite coffee place
Like I going 2 times in week to pick up my breakfast , always is something not working. I know it is not a stuff fault but the management.This hew to fixVegetarian options: Sandwich with vegetarian meat and salad
All fine enough, just usual mind numb line wait despite seeing staff milling around, usual Nero then..
Nice place to go if you ever feel bored, it's a relaxing and calm environment. Not to mention, the staff are really friendly too.I love it.Kid-friendliness: Good environment, people are nice.Wheelchair accessibility: On ground level!