after trying all the chinese's in newmarket someone recommended Golden Bowl so tried it tonight and was the best so far!! people in there are very welcoming and nice. Food arrived very fast and was still extremely hot and fresh!! will definitely be using again and highly recommend!
No Surrender
I've ordered here before and it's normally been reasonable but the special fry rice this time was very poor. basically boiled rice. no flavour whatsoever. won't be back.
Take The Bait
Waited 2hours for food and it was cold.
Nadya
Buckle up cause this may be a long one. I’ll start with a rough timeline of our night:I see on Just Eat the delivery time is between 60 -75mins . I think that’s a bit longer than usual, but make sense as it’s a Saturday night and they’re probably busy. I place our order in at around 5:45pm which is accepted about 5 mins later. After it’s been confirmed, the estimated delivery time is between 7pm -7:20pm. Not great but again, they’re busy.At 7:30, I decide to call the shop just to see if our order will arrive anytime soon. After all it’s nearing 2 hours since I sent our order in and I’m hungry. A man answers the phone says “I’ve looked it up for you and it’s out for delivery. I can see it went out for delivery. It’s DEFINITELY not here so it’ll be with you soon.” Lovely! I can’t wait to dig in!7:50pm rolls around and still no food. Now it doesn’t usually take over 20mins to get from Newmarket to Burwell in the evenings, especially if all the roads are clear. I call up again but this time make my mom speak to them as I don’t want to get angry with them. The same man answers immediately apologises, repeats to my mother “the delivery driver is outside! I’m on the phone with him now and he is outside.” So my mother stands outside and wouldn’t you know it! There’s no delivery driver! She tells the man no one is here but he insists there is. It isn’t until my mom says “I’m standing outside and no one is here”. He then backtracks and says “oh… well he’s just got into Burwell! He’s in Burwell now you’ll have it soon! A couple more minutes!”8:05PM!!! WE FINALLY RECEIVE OUR FOOD. But of course we had to throw everything in the microwave to warm it up as it was all cold.Now I’m a reasonable person. If they would have just sent a text or called to give me a heads up running late, I would’ve accepted it. What really pisses me off about the whole interaction was the lying. They blatantly LIED several times about the delivery driver’s whereabouts. We were loyal customers to Golden Bowl for years, but safe to say we will be looking for a new Chinese takeaway.
Iain Todd
Ordered food, told an hour, rang to chase told 5 minutes, eventually turned up after an hour and 50 minutes, food was cold, disappointed as only have a takeaway on special occasions, spoilt a birthday treat.
P9676ARsharonh
Absolutely shocking! Wish I had checked the reviews prior to wasting £40 (which they only accept cash! ) The food was so overcooked.. The dim sum platter was dry and overcooked - the ribs resembled charcoal, in fact when you tried to eat them the shards of burnt "meat* just disintegrated! The chicken satay was the same! The chicken balls are all just a ball of tasteless overcooked dough. In looking into the kitchen which is visible from an unpleasant front area I should of cancelled my order then and there...! Persons working with and packaging food should in my mind have their long hair tied back or covered! Most unhygienic. The carpet at the entrance is disgusting and a sticky mess of who knows what. I was so disappointed with the whole meal and if it wasn't for the fact that this place is far from my residence I would of returned this "food*
Jay Holmes
I aways use the Golden Bowl for my weekend takeaway treat, on this occasion I ordered amongst other things some sweet and sour pork balls, after the 3rd pork ball I fell badly ill being sick which persisted for the rest of the evening, I honestly haven't felt that ill before, my wife phoned the takeaway to complain and ask for a refund but was met by a very unhelpful receptionist who completely shunned their responsibility and did not want to know, if this is how they treat their good customers then they don't deserve any customers at all, I for one will NEVER use Golden Bowl ever again and I definitely will not recommend them to anyone.
Emily Scarlett
I would highly recommend this place! We just moved to Soham next to Newmarket, and first time trying Golden Bowl! Every item we had we absolutely delicious!!!A lot of people on here complaining about order issues with just eat.. don’t let that put you off the quality and tastiness of the food! We will definitely be back!!!
Jonathon W
Don’t get the salt and pepper tofu it’s disgusting maybe the worst tofu I’ve ever had I gagged and spit it out the two times I’ve ordered from here. It’s too dry and flavourless.
Rachel Bowlin
Best sweet & sour chicken balls in the area, and they do the Singapore rice noodles just right.
Really great food.The food was realy hot when my food came to my door.And the delivery turned up on time.And the Delivery driver was polite.And the food has loads of flavour.And the food is realy fresh.I will order agine from you.
Dan Bridges
Ordered on Just Eat, order accepted by restaurant (money taken) then immediately rejected as they said there were no couriers. They clearly don’t deliver here. I ordered at 8pm and they don’t close for another 3.5 hours. Total rubbish. Either Just Eat needs to remove them from my search or they need to deliver. There really is no in-between.
Mark Elbourn
Ordered through Just Eat. Delivery time was stated at 19:20 - 19:40. At 19:20 I received a text to let me know my order had been cancelled due to no drivers. I call BS on that. Wish I had read the reviews before placing an order. Certainly won't bother again.
KateChapman
Terrible. Chow mein tasted old and shredded beef was absent of any chilli sauce and dry resembling dog treats. Will never go again and regret not taking local recommendations for the golden horse. I ordered the same thing after from there and was night and day. Stay away if you don’t want to be disappointed.
Eddie Duffer
I just had a special curry and a portion of fried rice and it was very nice plenty of meat and mushrooms also some prawns I will certainly be going back to the. golden bowl
after trying all the chinese's in newmarket someone recommended Golden Bowl so tried it tonight and was the best so far!! people in there are very welcoming and nice. Food arrived very fast and was still extremely hot and fresh!! will definitely be using again and highly recommend!
I've ordered here before and it's normally been reasonable but the special fry rice this time was very poor. basically boiled rice. no flavour whatsoever. won't be back.
Waited 2hours for food and it was cold.
Buckle up cause this may be a long one. I’ll start with a rough timeline of our night:I see on Just Eat the delivery time is between 60 -75mins . I think that’s a bit longer than usual, but make sense as it’s a Saturday night and they’re probably busy. I place our order in at around 5:45pm which is accepted about 5 mins later. After it’s been confirmed, the estimated delivery time is between 7pm -7:20pm. Not great but again, they’re busy.At 7:30, I decide to call the shop just to see if our order will arrive anytime soon. After all it’s nearing 2 hours since I sent our order in and I’m hungry. A man answers the phone says “I’ve looked it up for you and it’s out for delivery. I can see it went out for delivery. It’s DEFINITELY not here so it’ll be with you soon.” Lovely! I can’t wait to dig in!7:50pm rolls around and still no food. Now it doesn’t usually take over 20mins to get from Newmarket to Burwell in the evenings, especially if all the roads are clear. I call up again but this time make my mom speak to them as I don’t want to get angry with them. The same man answers immediately apologises, repeats to my mother “the delivery driver is outside! I’m on the phone with him now and he is outside.” So my mother stands outside and wouldn’t you know it! There’s no delivery driver! She tells the man no one is here but he insists there is. It isn’t until my mom says “I’m standing outside and no one is here”. He then backtracks and says “oh… well he’s just got into Burwell! He’s in Burwell now you’ll have it soon! A couple more minutes!”8:05PM!!! WE FINALLY RECEIVE OUR FOOD. But of course we had to throw everything in the microwave to warm it up as it was all cold.Now I’m a reasonable person. If they would have just sent a text or called to give me a heads up running late, I would’ve accepted it. What really pisses me off about the whole interaction was the lying. They blatantly LIED several times about the delivery driver’s whereabouts. We were loyal customers to Golden Bowl for years, but safe to say we will be looking for a new Chinese takeaway.
Ordered food, told an hour, rang to chase told 5 minutes, eventually turned up after an hour and 50 minutes, food was cold, disappointed as only have a takeaway on special occasions, spoilt a birthday treat.
Absolutely shocking! Wish I had checked the reviews prior to wasting £40 (which they only accept cash! ) The food was so overcooked.. The dim sum platter was dry and overcooked - the ribs resembled charcoal, in fact when you tried to eat them the shards of burnt "meat* just disintegrated! The chicken satay was the same! The chicken balls are all just a ball of tasteless overcooked dough. In looking into the kitchen which is visible from an unpleasant front area I should of cancelled my order then and there...! Persons working with and packaging food should in my mind have their long hair tied back or covered! Most unhygienic. The carpet at the entrance is disgusting and a sticky mess of who knows what. I was so disappointed with the whole meal and if it wasn't for the fact that this place is far from my residence I would of returned this "food*
I aways use the Golden Bowl for my weekend takeaway treat, on this occasion I ordered amongst other things some sweet and sour pork balls, after the 3rd pork ball I fell badly ill being sick which persisted for the rest of the evening, I honestly haven't felt that ill before, my wife phoned the takeaway to complain and ask for a refund but was met by a very unhelpful receptionist who completely shunned their responsibility and did not want to know, if this is how they treat their good customers then they don't deserve any customers at all, I for one will NEVER use Golden Bowl ever again and I definitely will not recommend them to anyone.
I would highly recommend this place! We just moved to Soham next to Newmarket, and first time trying Golden Bowl! Every item we had we absolutely delicious!!!A lot of people on here complaining about order issues with just eat.. don’t let that put you off the quality and tastiness of the food! We will definitely be back!!!
Don’t get the salt and pepper tofu it’s disgusting maybe the worst tofu I’ve ever had I gagged and spit it out the two times I’ve ordered from here. It’s too dry and flavourless.
Best sweet & sour chicken balls in the area, and they do the Singapore rice noodles just right.
Restaurantji Recommends
Really great food.The food was realy hot when my food came to my door.And the delivery turned up on time.And the Delivery driver was polite.And the food has loads of flavour.And the food is realy fresh.I will order agine from you.
Ordered on Just Eat, order accepted by restaurant (money taken) then immediately rejected as they said there were no couriers. They clearly don’t deliver here. I ordered at 8pm and they don’t close for another 3.5 hours. Total rubbish. Either Just Eat needs to remove them from my search or they need to deliver. There really is no in-between.
Ordered through Just Eat. Delivery time was stated at 19:20 - 19:40. At 19:20 I received a text to let me know my order had been cancelled due to no drivers. I call BS on that. Wish I had read the reviews before placing an order. Certainly won't bother again.
Terrible. Chow mein tasted old and shredded beef was absent of any chilli sauce and dry resembling dog treats. Will never go again and regret not taking local recommendations for the golden horse. I ordered the same thing after from there and was night and day. Stay away if you don’t want to be disappointed.
I just had a special curry and a portion of fried rice and it was very nice plenty of meat and mushrooms also some prawns I will certainly be going back to the. golden bowl