Staff are excellent! Happy and professional! The drinks are always made to spec and perfect everytime! Mine and my mums favourite Costa!
Holidays1985
I met a friend for lunch today and ordered two drinks with two different Xmas flavours, but both were presented to us with the same flavour despite the receipt and accompanying chocolates being different. It’s a shame as it wasn’t what I wanted but I was feeding my baby so couldn’t be bothered to go back and say anything. Before leaving I got a second drink to take away for my husband with a Christmas cookie set marked 50% off. I challenged the total as the latter had not been discounted when asked to present my card. Apologies from the barista and I paid the correct price. On my previous visit I had also has issues with a transaction not being as expected, so I am not sure if it’s just me being unlucky perhaps, or if the staff need a bit of additional training (it was not busy so I don’t think they were overwhelmed). The saving grace was that the staff were very friendly and polite and we had a good table for our lunch, relaxed atmosphere. I would return but next time I may clarify my order before taking it away to check it’s as expected.
Matt Watts
Love the staff and love the coffee! Flat whites always as they should beChris, Gemma, Emily and the other team members are always happy to see you and they always make Noah feel welcome.
kevinpI3469KI
I went to the counter, and there were 4 members of staff working that I could see. I wasn't acknowledged and was completely ignored. Some serious training required!
CarenM924
Costa made a mistake with order. I telephoned and was told they would give us two free drinks next visit. Next visit Asst Manager would not honour “replacement” drinks as this was not on their “group chat”. Stacey has got to be the rudest staff ever
sam sam
Why in a time of facemasks and alco-handwash and Costa staff still manhandling food with unwashed and ungloved hands?
Sharon Coxhead
It is convenient for a coffee break whilst shopping
Helen Eades
Asked for decaf and they gave me caffeinated. I'm caffeine sensitive so currently feeling very poorly. Staff were bantering amongst themselves instead of concentrating on what they were doing. I won't be visiting here again as can't trust staff to get my order right. Perhaps I'll try the new Costa over the road.
Mindforg'd Manacle
Teething Problems- still relatively new but needless wait for service because of really poor staff deployment - too many people randomly standing around while the queue lengthens. We went on a sunny frosty January morning and the sunlight was bizarrely causing real issues with seating - no blinds and wall sized windows. What will happen in the summer?
Pleasant welcoming
Staff are excellent! Happy and professional! The drinks are always made to spec and perfect everytime! Mine and my mums favourite Costa!
I met a friend for lunch today and ordered two drinks with two different Xmas flavours, but both were presented to us with the same flavour despite the receipt and accompanying chocolates being different. It’s a shame as it wasn’t what I wanted but I was feeding my baby so couldn’t be bothered to go back and say anything. Before leaving I got a second drink to take away for my husband with a Christmas cookie set marked 50% off. I challenged the total as the latter had not been discounted when asked to present my card. Apologies from the barista and I paid the correct price. On my previous visit I had also has issues with a transaction not being as expected, so I am not sure if it’s just me being unlucky perhaps, or if the staff need a bit of additional training (it was not busy so I don’t think they were overwhelmed). The saving grace was that the staff were very friendly and polite and we had a good table for our lunch, relaxed atmosphere. I would return but next time I may clarify my order before taking it away to check it’s as expected.
Love the staff and love the coffee! Flat whites always as they should beChris, Gemma, Emily and the other team members are always happy to see you and they always make Noah feel welcome.
I went to the counter, and there were 4 members of staff working that I could see. I wasn't acknowledged and was completely ignored. Some serious training required!
Costa made a mistake with order. I telephoned and was told they would give us two free drinks next visit. Next visit Asst Manager would not honour “replacement” drinks as this was not on their “group chat”. Stacey has got to be the rudest staff ever
Why in a time of facemasks and alco-handwash and Costa staff still manhandling food with unwashed and ungloved hands?
It is convenient for a coffee break whilst shopping
Asked for decaf and they gave me caffeinated. I'm caffeine sensitive so currently feeling very poorly. Staff were bantering amongst themselves instead of concentrating on what they were doing. I won't be visiting here again as can't trust staff to get my order right. Perhaps I'll try the new Costa over the road.
Teething Problems- still relatively new but needless wait for service because of really poor staff deployment - too many people randomly standing around while the queue lengthens. We went on a sunny frosty January morning and the sunlight was bizarrely causing real issues with seating - no blinds and wall sized windows. What will happen in the summer?
Restaurantji Recommends
I visit this Costa at least once a week . This may be why the staff were happy to make me wait to be served while they chatted among themselves.
Lovely hot crispy bacon roll and a Costa coffee, what more can you want at the end of your shop,?
Handy after shopping, bit noisy though and now there's a better one across the road
Great coffee, friendly staff and lovely sofas.
Very surprised that this store isn't doing the 5% reduced VAT rates. May as well go into store across the road as it's cheaper..