Brilliant service for a first time visit today. We had afternoon tea which was absolutely brilliant, good price and so much we took some home.
Justsum1else
Really lovely Sunday lunch followed by a great coffee. Would highly recommend.
Anti ACMP
The place is perfect, Apart from the disgusting behaviour from the staff. Threatening members of the public whilst claiming to be at work is terrible. Look how it's going to ruin the mills reputation.
Peter Faulkner
Thank you very much for your hospitality before and after the game on Saturday all the best, Tipton Albion ??
Sherry Simpson
I can’t believe the negative reviews on here . We went there for the first time today and the service and food were excellent . The waitress was very friendly and attentive and helpful. We will definitely go back again . I Highly recommend .
Ian Turner
Just returned home after having the most enjoyable Afternoon Tea. Food was really lovely and fresh and included Sanwiches,Sausage Rolls and Scones(nicely warmed) and a very nice choice of cakes.This visit was a gift from our granddaughter and her family but now having FOUND the Mill we shall be back.Mr and Mrs Turner
Elise Robinson
Came here for a pre Christmas dinner with my partner which he had booked for us. We had pre booked the food and were really looking forward to it. We arrived and an instant red flag was that we were the only people there having dinner. Staff were very friendly and served us fast. Unfortunately the food really wasn't good which we were surprised by as there are other good reviews. ?My partner had the French onion soup for starters which was very watery and didn't taste great. I had the roast turkey and trimmings and he had the vegetarian pie and mash. Bottom of his pie was very soggy and the top was crisp and rock hard. Both mains tasted like they'd been cooked the day before and reheated in the microwave. Both portions of roast potatoes were hard and difficult to cut through. Cheese board was OK, stale crackers. Very expensive food for the quality. Unfortunately wouldn't visit again.
Paul Huggett
First time here despite living in Stowmarket for some years! Had a lovely pre Christmas lunch with my daughter (Korean Chicken & Haddock and Chips). Great service, food was excellent and not too pricey. "I'll be back" ?
Ella Edwards
Wouldn’t even give it a 1 star. Got told my id was fake, and they took my friends id. Never to return again, dodgiest place in stownmarket. AVOID at all
Letty Tidy
Appalling service and ruined my partner’s birthday. Having looked at other reviews now, and the extremely poor attitude from The Mill in the responses, we can see why. We had waited over 30 minutes and not even been asked for our drinks order, while the waiter (a young man with long hair) was completely ignoring us trying to get his attention. He decided to serve 4 other tables that had come in after us. At the point when we finally caught his attention (through very dramatic waving, as that was the only thing that seemed to work, and other attempts were ignored by him), the other 4 tables already had their food and drinks. When we asked for our Groupon voucher to be refunded, the waiter was extremely unprofessional and fragile, and immediately said “I won’t be shouted at” even though we were very respectful in how we spoke to him, and definitely not shouting. I can see other reviews also comment on the lack of ability of staff with basic communication skills.. The manager on shift couldn’t guarantee we would get our money back, but we decided to leave anyway as it was just such an uncomfortable atmosphere. We were then able to get our money back via Groupon, by the restaurant sending an email confirming we hadn’t had any food. In the email, they tried to use the excuse that they’d “checked the CCTV” and could see the other tables had come in before us? So not only did we have the worst experience here, they then tried to say we were lying. There were 4 of us there and we all saw the 4 tables of customers come in and sit down after us… I fully anticipate that we will get a sarcastic response from the management like in other reviews, instead of any sort of self-reflection / taking responsibility.
We had a family lunch with two steaks, a chicken sizzler and Thai red prawn curry. The steaks and chicken were excellent. Curry was a little salty but otherwise good. Topped off with a dessert each, two choc brownies, an apple crumble which was reaaly good and a cheesecake.
Tralee Lummis
I took my mother here for her birthday for afternoon tea. The waitress and the waiter were absolutely lovely. The afternoon tea was really nice apart from the coffee not being very hot. It all went down hill when the bar maid accused me of lying!! I have never experienced such poor attitude and behaviour towards a customer. She continued to raise her voice arguing with me, whilst trying to provoke me, until another customer approached and then she tried to back track on her actions. She had absolutely no customer service or communication skills, and no knowledge of how to resolve problems effectively. Such a disappointment, as she completely ruined the first impression and experience we had up until that point. No customer should have to endure that behaviour and feel they need to justify themselves. Really poor.
David Evans
Don't waste your money £40/ person!, had afternoon tea bottomless gin and fizz, 3 single gins each and a poor selection of sandwiches and mini scones etc, was told an hour and half time limit but was told after an hour no more drinks, we had been waiting 20 minutes and the waitress just kept ignoring us! Stay clear of this place as not worth the price tag!! Very rude when we confronted the waitress! Cheaper to buy a couple of bottles from the supermarket with a selection of cakes/ sandwiches and stay in Doors, atmosphere would be better!Thanks for the reply, no mention of ignorant staff and poor service, feel for the high price tag that could have been better quality! a trip to greggs would of been better!, glad your other customers think its value for money, not sure 3 single gins and half a sandwich with mini scones and Mr kipplings cakes are value for money, better value elsewhere and staff that wish to serve you! Try harder!
Caitlin Barker
Do not go here...we waited 30 minutes without being served, even for drinks, yet 4 other tables who came in after us got served and received their drinks and food whilst we are just sitting there!After trying to get the server's attention, he became fragile thinking that my mum was shouting at him when she wasn't at all, she was pointing out in a polite manner that other people were served before us. After the manager spoke to us, we requested a refund on the groupon voucher which they couldn't even garentee. They claimed to have looked at CCTV and said the other 4 customers came in before us, which we can say in confidence is wrong as we saw them walk in. We await a sarcastic response...
DavidandWendyNorfolk
Totally a terrible experience, 3 drinks and an average afternoon tea, especially for £40 / person for bottomless brunch which obviously wasn't bottomless, waitress told us 1 and a half hours time limit, but after an hour we were told our time was up, when confronted about being ignored as she ask all the other customers if they wanted anymore drinks and ignored us she denied it, totally rubbish stay clear
Brilliant service for a first time visit today. We had afternoon tea which was absolutely brilliant, good price and so much we took some home.
Really lovely Sunday lunch followed by a great coffee. Would highly recommend.
The place is perfect, Apart from the disgusting behaviour from the staff. Threatening members of the public whilst claiming to be at work is terrible. Look how it's going to ruin the mills reputation.
Thank you very much for your hospitality before and after the game on Saturday all the best, Tipton Albion ??
I can’t believe the negative reviews on here . We went there for the first time today and the service and food were excellent . The waitress was very friendly and attentive and helpful. We will definitely go back again . I Highly recommend .
Just returned home after having the most enjoyable Afternoon Tea. Food was really lovely and fresh and included Sanwiches,Sausage Rolls and Scones(nicely warmed) and a very nice choice of cakes.This visit was a gift from our granddaughter and her family but now having FOUND the Mill we shall be back.Mr and Mrs Turner
Came here for a pre Christmas dinner with my partner which he had booked for us. We had pre booked the food and were really looking forward to it. We arrived and an instant red flag was that we were the only people there having dinner. Staff were very friendly and served us fast. Unfortunately the food really wasn't good which we were surprised by as there are other good reviews. ?My partner had the French onion soup for starters which was very watery and didn't taste great. I had the roast turkey and trimmings and he had the vegetarian pie and mash. Bottom of his pie was very soggy and the top was crisp and rock hard. Both mains tasted like they'd been cooked the day before and reheated in the microwave. Both portions of roast potatoes were hard and difficult to cut through. Cheese board was OK, stale crackers. Very expensive food for the quality. Unfortunately wouldn't visit again.
First time here despite living in Stowmarket for some years! Had a lovely pre Christmas lunch with my daughter (Korean Chicken & Haddock and Chips). Great service, food was excellent and not too pricey. "I'll be back" ?
Wouldn’t even give it a 1 star. Got told my id was fake, and they took my friends id. Never to return again, dodgiest place in stownmarket. AVOID at all
Appalling service and ruined my partner’s birthday. Having looked at other reviews now, and the extremely poor attitude from The Mill in the responses, we can see why. We had waited over 30 minutes and not even been asked for our drinks order, while the waiter (a young man with long hair) was completely ignoring us trying to get his attention. He decided to serve 4 other tables that had come in after us. At the point when we finally caught his attention (through very dramatic waving, as that was the only thing that seemed to work, and other attempts were ignored by him), the other 4 tables already had their food and drinks. When we asked for our Groupon voucher to be refunded, the waiter was extremely unprofessional and fragile, and immediately said “I won’t be shouted at” even though we were very respectful in how we spoke to him, and definitely not shouting. I can see other reviews also comment on the lack of ability of staff with basic communication skills.. The manager on shift couldn’t guarantee we would get our money back, but we decided to leave anyway as it was just such an uncomfortable atmosphere. We were then able to get our money back via Groupon, by the restaurant sending an email confirming we hadn’t had any food. In the email, they tried to use the excuse that they’d “checked the CCTV” and could see the other tables had come in before us? So not only did we have the worst experience here, they then tried to say we were lying. There were 4 of us there and we all saw the 4 tables of customers come in and sit down after us… I fully anticipate that we will get a sarcastic response from the management like in other reviews, instead of any sort of self-reflection / taking responsibility.
Restaurantji Recommends
We had a family lunch with two steaks, a chicken sizzler and Thai red prawn curry. The steaks and chicken were excellent. Curry was a little salty but otherwise good. Topped off with a dessert each, two choc brownies, an apple crumble which was reaaly good and a cheesecake.
I took my mother here for her birthday for afternoon tea. The waitress and the waiter were absolutely lovely. The afternoon tea was really nice apart from the coffee not being very hot. It all went down hill when the bar maid accused me of lying!! I have never experienced such poor attitude and behaviour towards a customer. She continued to raise her voice arguing with me, whilst trying to provoke me, until another customer approached and then she tried to back track on her actions. She had absolutely no customer service or communication skills, and no knowledge of how to resolve problems effectively. Such a disappointment, as she completely ruined the first impression and experience we had up until that point. No customer should have to endure that behaviour and feel they need to justify themselves. Really poor.
Don't waste your money £40/ person!, had afternoon tea bottomless gin and fizz, 3 single gins each and a poor selection of sandwiches and mini scones etc, was told an hour and half time limit but was told after an hour no more drinks, we had been waiting 20 minutes and the waitress just kept ignoring us! Stay clear of this place as not worth the price tag!! Very rude when we confronted the waitress! Cheaper to buy a couple of bottles from the supermarket with a selection of cakes/ sandwiches and stay in Doors, atmosphere would be better!Thanks for the reply, no mention of ignorant staff and poor service, feel for the high price tag that could have been better quality! a trip to greggs would of been better!, glad your other customers think its value for money, not sure 3 single gins and half a sandwich with mini scones and Mr kipplings cakes are value for money, better value elsewhere and staff that wish to serve you! Try harder!
Do not go here...we waited 30 minutes without being served, even for drinks, yet 4 other tables who came in after us got served and received their drinks and food whilst we are just sitting there!After trying to get the server's attention, he became fragile thinking that my mum was shouting at him when she wasn't at all, she was pointing out in a polite manner that other people were served before us. After the manager spoke to us, we requested a refund on the groupon voucher which they couldn't even garentee. They claimed to have looked at CCTV and said the other 4 customers came in before us, which we can say in confidence is wrong as we saw them walk in. We await a sarcastic response...
Totally a terrible experience, 3 drinks and an average afternoon tea, especially for £40 / person for bottomless brunch which obviously wasn't bottomless, waitress told us 1 and a half hours time limit, but after an hour we were told our time was up, when confronted about being ignored as she ask all the other customers if they wanted anymore drinks and ignored us she denied it, totally rubbish stay clear