Went for the usual ‘nice weather day’ walk with a couple of friends and 6 small dogs and, as is our custom, we went into Nero for a coffee and a pastry. The queue was quite long to order but we’d found a space to accommodate all of us and one of us joined the line. There was ONE person serving. Just the one poor man ON HIS OWN! He was absolutely amazing: not one word of complaint, no moaning, no huffing or puffing - and he must have felt under pressure - just service with a very patient smile! I hope this person gets the wages of the three peoples work he was achieving! I guess it’s a hazard of New Years Day that staff are ‘sick’ but really Nero, be kind to those, like the chap working today (1/1/2024), who absolutely go above and beyond! His attitude is the kind that keeps people wanting to go to the establishment! Whoever you are … we thank you for being lovely under stress.
Brian Casey
Friendly staff, best
Dann and Emily Read (EVE Wrestling Network)
All the staff are tremendous but especially a big shout out to Charlie for always making our family feel welcome.*Edit*The addition of the two new Joe's has been tremendous. Great great staff who go out of their way for their customers.Also you really can tell the difference in coffee shop staff members at who's good and who's not when you taste your coffee, and the two new additions make good coffee!Dietary restrictions: Whatever you need, just chat to them. If they can help they absolutely will. They're really understanding and they don't rush or make you feel bad for your requirements.Kid-friendliness: Wonderfully Kid friendly and dog friendly too!
Paul Brock
Nice coffee shop with the usual offerings. Can be very busy with long waiting at times plus the enjoyment of barking dogs!
davidLrosebud
Coffee shops are in a massively competitive space: Nero, Starbucks, Toast, Costa and a magnitude of others. So their distinctiveness is a core attribute. Most Cafe Nero's we have visited in London, Newmarket (excellent), Bury St Edmunds x 2, Colchester, etc, have been good. what let's Sudbury town, and down badly, is it's ever changing staff and spiralling down in manners and customer engagement. Some appalling staff compared to the other nearby coffee shops. Disappointing.
Simon Norfolk
Great service, just looks a bit tired inside.
Michael John-middlemiss
Great service, fantastic staff.Easy to park for free locally.One of the better Caffe Neros
Baghdadi Asker
It depends on who is making your coffee. Not much to say really. ?
Nadja
Come here very often. Pet friendly which is a massive bonus. Staff are always happy to offer recommendations and provide a polite and welcoming service. Lots of drinks and foods on offer. Seems always fresh. Lots of parking nearby and seating available.Parking: Parking on street or behind the store in a free lot
Q3628WZdeanp
Barista’s always make an excellent job of your crafted drink, always friendly. A very pleasant coffee shop to visit
Fabulous place to grab lunch and have a catch up xx
Ruth Thomas
Friendly staff, quick service lovely coffee
Linda Palmer
Very helpful staff, nice atmosphere
david lewis
Great staff (now!!). Usual Cafe Nero products. Place could do with a re-decoration. Can't fault the service, hence 5 stars.
jan hussey
The best coffee and lovely staff and atmosphere. We take our dogs in there after a walk down the old railway line...the staff and customers are so friendly. Wonderful, relaxed atmosphere and they even have books? so lovely to feel welcome with our dogs . Perfect!
Went for the usual ‘nice weather day’ walk with a couple of friends and 6 small dogs and, as is our custom, we went into Nero for a coffee and a pastry. The queue was quite long to order but we’d found a space to accommodate all of us and one of us joined the line. There was ONE person serving. Just the one poor man ON HIS OWN! He was absolutely amazing: not one word of complaint, no moaning, no huffing or puffing - and he must have felt under pressure - just service with a very patient smile! I hope this person gets the wages of the three peoples work he was achieving! I guess it’s a hazard of New Years Day that staff are ‘sick’ but really Nero, be kind to those, like the chap working today (1/1/2024), who absolutely go above and beyond! His attitude is the kind that keeps people wanting to go to the establishment! Whoever you are … we thank you for being lovely under stress.
Friendly staff, best
All the staff are tremendous but especially a big shout out to Charlie for always making our family feel welcome.*Edit*The addition of the two new Joe's has been tremendous. Great great staff who go out of their way for their customers.Also you really can tell the difference in coffee shop staff members at who's good and who's not when you taste your coffee, and the two new additions make good coffee!Dietary restrictions: Whatever you need, just chat to them. If they can help they absolutely will. They're really understanding and they don't rush or make you feel bad for your requirements.Kid-friendliness: Wonderfully Kid friendly and dog friendly too!
Nice coffee shop with the usual offerings. Can be very busy with long waiting at times plus the enjoyment of barking dogs!
Coffee shops are in a massively competitive space: Nero, Starbucks, Toast, Costa and a magnitude of others. So their distinctiveness is a core attribute. Most Cafe Nero's we have visited in London, Newmarket (excellent), Bury St Edmunds x 2, Colchester, etc, have been good. what let's Sudbury town, and down badly, is it's ever changing staff and spiralling down in manners and customer engagement. Some appalling staff compared to the other nearby coffee shops. Disappointing.
Great service, just looks a bit tired inside.
Great service, fantastic staff.Easy to park for free locally.One of the better Caffe Neros
It depends on who is making your coffee. Not much to say really. ?
Come here very often. Pet friendly which is a massive bonus. Staff are always happy to offer recommendations and provide a polite and welcoming service. Lots of drinks and foods on offer. Seems always fresh. Lots of parking nearby and seating available.Parking: Parking on street or behind the store in a free lot
Barista’s always make an excellent job of your crafted drink, always friendly. A very pleasant coffee shop to visit
Restaurantji Recommends
Fabulous place to grab lunch and have a catch up xx
Friendly staff, quick service lovely coffee
Very helpful staff, nice atmosphere
Great staff (now!!). Usual Cafe Nero products. Place could do with a re-decoration. Can't fault the service, hence 5 stars.
The best coffee and lovely staff and atmosphere. We take our dogs in there after a walk down the old railway line...the staff and customers are so friendly. Wonderful, relaxed atmosphere and they even have books? so lovely to feel welcome with our dogs . Perfect!