Phone out of service since long, LPG often not available.
GN
Second time this year when I stopped at this petrol station in Addlestone and the cashier didn't want to turn on the pump!!! Never had this happening at any other petrol station in UK or abroad!A bit further away but I will use the ones in Ottershaw, no point in wasting my time just to stop to this one! Horrible service!
Jehu King
Telephone is not working
A cyber prop
They disconnected their phone so I can’t call and find out whether LPG is available
Dyel Magsino
Greedy people. Refusing to give me a refunds for unused car wash ticket when there machine is broken. They won't even care i guest if I gave bad review they got my money anyway. You are from the nation that believe in karma. . So you know how things come back to you. I suggest to train you staff on how to treat customer properly , so many complaints on bad manner of so many of you staff. They can't just pretend that they don't understand your customer because English is not your first language...manner guys
Flower Power
Don't you EVER come here at night.Beware of moody adults acting like 5y old children with no ability to communicate yelling and hitting the windows :))))Being after 11 p.m. , this guy was pretty angry seeing me at the window.Firstly, he told me he did not have the item i requested, and when i went to take a picture to show it to him, he already had it in his hand , afterwards I asked him for an item from the fridge and he pretended not to hear/understand me, i wanted to take a picture of the item to show it to him when all hell broke loose , he yelled at me that : HE CAN'T READ ENGLISH , and then proceeded to hit the door with his feet like a 6y old child telling me to GO AWAY . I have a video of the incident , and surely the petrol station manager can view the whole incident.You should be ashamed of yourselves, hiring and allowing this type of behaviour.
Flower Dudi
Don't you EVER come here at night.Beware of moody adults acting like 5y old children with no ability to communicate yelling and hitting the windows :))))Being after 11 p.m. , this guy was pretty angry seeing me at the window.Firstly, he told me he did not have the item i requested, and when i went to take a picture to show it to him, he already had it in his hand , afterwards I asked him for an item from the fridge and he pretended not to hear/understand me, i wanted to take a picture of the item to show it to him when all hell broke loose , he yelled at me that : HE CAN'T READ ENGLISH , and then proceeded to hit the door with his feet like a 6y old child telling me to GO AWAY . I have a video of the incident , and surely the petrol station manager can view the whole incident.You should be ashamed of yourselves, hiring and allowing this type of behaviour.
jeroen fredriks
good morningI refueled with you on Sunday morning 11-12.I left my wallet on the counter.I would like to get in touch with you but I cannot reach you by phone.gr j.fredriks
Kyla Wright
Just went to station at 1am nobody was there we knocked and called for somebody but nobody answered us we then called the phone number and had no reply too. It seems like every time we come here the guy must be sleeping in the back because there’s never anyone working
Disgusting nonsensical behaviour. I wanted to fill up and he wouldn’t let me because someone was in the car when I wanted to fill up???? Don’t ever come here at night.
Lliam Miles
Went to buy petrol at 1-2 am. We waited outside for like 5 mins nobody was their. So we nocked, you can clearly see it on camera. The man cam at us and shouted at us saying we was trying to break in !!!!. We apologised and told him we were knocking to get your attention. So he took my card after I paid until I come back with the Jerry can of fuel.I feel this was racially motivated, and I will take this further if hr or manager doesn’t step forward and gives me an explanation.I’m sure he took a picture of my card, don’t know what kind of fool he takes me for.Ps never going again, look at all the other reviews, clearly this will just be shoved under the rug.
Kostadin Kostadinov
Please explain to your staff that when he wears this shirt he is at work. We have never seen a person to shout at you when you want to buy an ice cream on Sunday at 22:15 06.08.23 . He simply refused to talk to us pretending that do not understand what we are trying to say to him by waving handsI’m regular Shell customer and definitely will stop getting fuel from this garage.He wasn’t wearing wearing his badge so I’m unable to give his name
Richard
Arrogant man who is there all the time servingDoesn't come to the serving hatch during the evening..When he does he will ignore you and clean the coffee machine instead or re arrange the sandwich sectionOr absolutely anything else appart from acknowledge you at all ....and he does it with a big smile on his face...he must be £7ph other than that I have no idea how he keeps his job
Alex Smith
honestly worst customer service we went there at 11:00pm Friday and they tried charging us for a different pump, when we told him that he made a mistake and charged us for the wrong pump he blamed us for not checking it was correct before, this continued for over 30mins as he was refusing to give us a refund, and being very aggressive. looking at some of the other reviews this seems like a common thing to happen at the shell garage so definitely would not recommend
Phone out of service since long, LPG often not available.
Second time this year when I stopped at this petrol station in Addlestone and the cashier didn't want to turn on the pump!!! Never had this happening at any other petrol station in UK or abroad!A bit further away but I will use the ones in Ottershaw, no point in wasting my time just to stop to this one! Horrible service!
Telephone is not working
They disconnected their phone so I can’t call and find out whether LPG is available
Greedy people. Refusing to give me a refunds for unused car wash ticket when there machine is broken. They won't even care i guest if I gave bad review they got my money anyway. You are from the nation that believe in karma. . So you know how things come back to you. I suggest to train you staff on how to treat customer properly , so many complaints on bad manner of so many of you staff. They can't just pretend that they don't understand your customer because English is not your first language...manner guys
Don't you EVER come here at night.Beware of moody adults acting like 5y old children with no ability to communicate yelling and hitting the windows :))))Being after 11 p.m. , this guy was pretty angry seeing me at the window.Firstly, he told me he did not have the item i requested, and when i went to take a picture to show it to him, he already had it in his hand , afterwards I asked him for an item from the fridge and he pretended not to hear/understand me, i wanted to take a picture of the item to show it to him when all hell broke loose , he yelled at me that : HE CAN'T READ ENGLISH , and then proceeded to hit the door with his feet like a 6y old child telling me to GO AWAY . I have a video of the incident , and surely the petrol station manager can view the whole incident.You should be ashamed of yourselves, hiring and allowing this type of behaviour.
Don't you EVER come here at night.Beware of moody adults acting like 5y old children with no ability to communicate yelling and hitting the windows :))))Being after 11 p.m. , this guy was pretty angry seeing me at the window.Firstly, he told me he did not have the item i requested, and when i went to take a picture to show it to him, he already had it in his hand , afterwards I asked him for an item from the fridge and he pretended not to hear/understand me, i wanted to take a picture of the item to show it to him when all hell broke loose , he yelled at me that : HE CAN'T READ ENGLISH , and then proceeded to hit the door with his feet like a 6y old child telling me to GO AWAY . I have a video of the incident , and surely the petrol station manager can view the whole incident.You should be ashamed of yourselves, hiring and allowing this type of behaviour.
good morningI refueled with you on Sunday morning 11-12.I left my wallet on the counter.I would like to get in touch with you but I cannot reach you by phone.gr j.fredriks
Just went to station at 1am nobody was there we knocked and called for somebody but nobody answered us we then called the phone number and had no reply too. It seems like every time we come here the guy must be sleeping in the back because there’s never anyone working
Worst place night staff behave very badly
Restaurantji Recommends
Disgusting nonsensical behaviour. I wanted to fill up and he wouldn’t let me because someone was in the car when I wanted to fill up???? Don’t ever come here at night.
Went to buy petrol at 1-2 am. We waited outside for like 5 mins nobody was their. So we nocked, you can clearly see it on camera. The man cam at us and shouted at us saying we was trying to break in !!!!. We apologised and told him we were knocking to get your attention. So he took my card after I paid until I come back with the Jerry can of fuel.I feel this was racially motivated, and I will take this further if hr or manager doesn’t step forward and gives me an explanation.I’m sure he took a picture of my card, don’t know what kind of fool he takes me for.Ps never going again, look at all the other reviews, clearly this will just be shoved under the rug.
Please explain to your staff that when he wears this shirt he is at work. We have never seen a person to shout at you when you want to buy an ice cream on Sunday at 22:15 06.08.23 . He simply refused to talk to us pretending that do not understand what we are trying to say to him by waving handsI’m regular Shell customer and definitely will stop getting fuel from this garage.He wasn’t wearing wearing his badge so I’m unable to give his name
Arrogant man who is there all the time servingDoesn't come to the serving hatch during the evening..When he does he will ignore you and clean the coffee machine instead or re arrange the sandwich sectionOr absolutely anything else appart from acknowledge you at all ....and he does it with a big smile on his face...he must be £7ph other than that I have no idea how he keeps his job
honestly worst customer service we went there at 11:00pm Friday and they tried charging us for a different pump, when we told him that he made a mistake and charged us for the wrong pump he blamed us for not checking it was correct before, this continued for over 30mins as he was refusing to give us a refund, and being very aggressive. looking at some of the other reviews this seems like a common thing to happen at the shell garage so definitely would not recommend