Tasty food, clean and pleasant environment, ok service, a good experience A good place to have lunch with friends or family
Tasty246
Pleasant environment, some friendly staff others not, good and fast food, attentive and friendly manager, some improvements since my last visit, I will return on my birthday
Mirunan G
Very good service and nice environment all so very good food we enjoyed .mainly the staff all tha time come to table ask we need anything.
David W
Very soon after being seated by the Manageress we noticed that the room temperature was cold. The air conditioning was blowing cold so feeling in a cold draft so we kept our coats on. At earliest opportunity we advised Holly our waitress. She was helpful and was aware of the problem moving us to another table. Other customers were also affected, also moving tables and or putting back on their outer garments. The starter arrived and was chilly, bruschetta with mushrooms and Gorgonzola, we felt it had been left in the cold air conditioned environment too long. Again mentioned this to Holly. Our main courses were fine. We then upon leaving used the toilets... There was no toilet roll in the cubicle and the seat was smeared with "something" on it. urgh!! Again this was brought to the attention of the manageress.
T
Had beans on toast, and pot of tea ? for only £3.00, better than some of the cafe's in town, friendly staff, will definitely be going back !!!
Td
Had beans on toast, and pot of tea ? for only £3.00, better than some of the cafe's in town, friendly staff, will definitely be going back !!!
918london
I have come to Prezzos several times, particularly as I have a Tastecard. Usually, the only let down is the hygiene of the toilets - which are commonly known to be grimy. I tend to turn a blind eye as the food is good and staff are nice. Yesterday, not only were the toilets horrific (layers of grim, which could not possibly be accumulated in just a few hours), but went to pay at the bar, and there were DOZENS of ants crawling all over the bar, coffee machine, products. I pointed this out and the response was - oh really, we hadn’t noticed. To have that volume of ants means there is a route in and nest. And to have that many with an open kitchen next door, I dread to think what’s crawling in there. When there is limited hygiene in the bathrooms and bar, I don’t want to know the state of the kitchen. Anyone who had a coffee last night, ants were crawling up machine and the carton of milk left out!!
Jaymay65
Went for dinner on a Wednesday night and suprised how busy it was. Luckily we had booked as restaurant practically full by 1930. Nice pizza, burger and dessert. Food is a bit pricey, but reasonable with a discount voucher such as Meerkat deal giving 25% off. Staff were working hard and all very pleasant. We look forward to our next visit.
WelcomeGuestSurreyUK
Food is pricey and I was disappointed by the quality of the ingredients. Decided to just have a starter and salad to cut my losses as I was disappointed by the menu. Side salad was iceberg lettuce with two unripe cherry tomatoes and a few slices of cucumber. Antipasto did not have quality ingredients. It all reminded me of airline food. I remarked to my friend that I wouldn’t be coming back and then the bill arrived. Cash not accepted; credit card only. No warning beforehand. That settled it - I definitely won’t be returning. Such a shame as the interior is attractive and it’s in a good location. I didn’t give it the lowest rating as the waitresses were very nice.
X7573CNlesleyc
Wouldn’t go back if you paid me …….rude rude rude and liars Food wasn’t acceptable and staff had no interest… didn’t even check if food was ok …..no 1 rule in hospitality
They removed a specific menu item off the menu and my brother who is severely autistic doesn't cope with sound noises and change so he was sitting with his iPad and headphones. Fine, but there was this party that had many screaming kids who were running around and screaming lots of people were looking - but what really did the worst was some kid took off his headphones and ran off. After my mum calmed him down we decided that he could just skip to dessert bc he didn't want anything else, and they removed the dessert he liked and got every time - needless to say he went into a episode and we left.
bethfrench19
A lovely restaurant with friendly staff, however the service was just slow. Waited for our drinks order to be made, and then even longer for them to arrive. So made sure to call the waiter over as soon as we could to be able to order our mains. Which may as well have been pointless as it took years for the food to come too. Just myself and my dad. A pizza and a salad. The place was empty as well. Looking at other reviews this seems to be common but they clearly have no urgency to change.
Patti D
This is a chain restaurant, but thought we’d give it a try. The space is bright and airy. Food was quite nice, better than we expected. Service was a bit lacking, especially considering that the restaurant wasn’t very busy. However, the manager gave us some lunch deal pricing without us asking, and it saved us a decent amount on the bill. Would likely go again.
keithmF3441IV
Decor great ,food very good sticky toffee pudding far to sweet, Service absolutely rubbish main course arrived before drinks. long wait before asked if desert is wanted never asked if more drinks wanted waiter dropped a fork in a drink said he would replace drink took a long time .for three people only having a main course and a dessert each the whole meal took well over 1 hour 50 minutes I find this totally unacceptable and will never return
P7098JDvictoriam
We had a group lunch here on the first Monday in July. The place was deserted apart from our group of 7. Nevertheless, the chef managed to burn the chicken in two of the orders, which they complained about to the waitress, but nothing was done about this. There were no eggs for the salad as none had been included in delivery and they didn’t have any petty cash to go out and buy a box of eggs from next door. Another two meals were cold. We won’t be returning, although the waitress was lovely.
Tasty food, clean and pleasant environment, ok service, a good experience A good place to have lunch with friends or family
Pleasant environment, some friendly staff others not, good and fast food, attentive and friendly manager, some improvements since my last visit, I will return on my birthday
Very good service and nice environment all so very good food we enjoyed .mainly the staff all tha time come to table ask we need anything.
Very soon after being seated by the Manageress we noticed that the room temperature was cold. The air conditioning was blowing cold so feeling in a cold draft so we kept our coats on. At earliest opportunity we advised Holly our waitress. She was helpful and was aware of the problem moving us to another table. Other customers were also affected, also moving tables and or putting back on their outer garments. The starter arrived and was chilly, bruschetta with mushrooms and Gorgonzola, we felt it had been left in the cold air conditioned environment too long. Again mentioned this to Holly. Our main courses were fine. We then upon leaving used the toilets... There was no toilet roll in the cubicle and the seat was smeared with "something" on it. urgh!! Again this was brought to the attention of the manageress.
Had beans on toast, and pot of tea ? for only £3.00, better than some of the cafe's in town, friendly staff, will definitely be going back !!!
Had beans on toast, and pot of tea ? for only £3.00, better than some of the cafe's in town, friendly staff, will definitely be going back !!!
I have come to Prezzos several times, particularly as I have a Tastecard. Usually, the only let down is the hygiene of the toilets - which are commonly known to be grimy. I tend to turn a blind eye as the food is good and staff are nice. Yesterday, not only were the toilets horrific (layers of grim, which could not possibly be accumulated in just a few hours), but went to pay at the bar, and there were DOZENS of ants crawling all over the bar, coffee machine, products. I pointed this out and the response was - oh really, we hadn’t noticed. To have that volume of ants means there is a route in and nest. And to have that many with an open kitchen next door, I dread to think what’s crawling in there. When there is limited hygiene in the bathrooms and bar, I don’t want to know the state of the kitchen. Anyone who had a coffee last night, ants were crawling up machine and the carton of milk left out!!
Went for dinner on a Wednesday night and suprised how busy it was. Luckily we had booked as restaurant practically full by 1930. Nice pizza, burger and dessert. Food is a bit pricey, but reasonable with a discount voucher such as Meerkat deal giving 25% off. Staff were working hard and all very pleasant. We look forward to our next visit.
Food is pricey and I was disappointed by the quality of the ingredients. Decided to just have a starter and salad to cut my losses as I was disappointed by the menu. Side salad was iceberg lettuce with two unripe cherry tomatoes and a few slices of cucumber. Antipasto did not have quality ingredients. It all reminded me of airline food. I remarked to my friend that I wouldn’t be coming back and then the bill arrived. Cash not accepted; credit card only. No warning beforehand. That settled it - I definitely won’t be returning. Such a shame as the interior is attractive and it’s in a good location. I didn’t give it the lowest rating as the waitresses were very nice.
Wouldn’t go back if you paid me …….rude rude rude and liars Food wasn’t acceptable and staff had no interest… didn’t even check if food was ok …..no 1 rule in hospitality
Restaurantji Recommends
They removed a specific menu item off the menu and my brother who is severely autistic doesn't cope with sound noises and change so he was sitting with his iPad and headphones. Fine, but there was this party that had many screaming kids who were running around and screaming lots of people were looking - but what really did the worst was some kid took off his headphones and ran off. After my mum calmed him down we decided that he could just skip to dessert bc he didn't want anything else, and they removed the dessert he liked and got every time - needless to say he went into a episode and we left.
A lovely restaurant with friendly staff, however the service was just slow. Waited for our drinks order to be made, and then even longer for them to arrive. So made sure to call the waiter over as soon as we could to be able to order our mains. Which may as well have been pointless as it took years for the food to come too. Just myself and my dad. A pizza and a salad. The place was empty as well. Looking at other reviews this seems to be common but they clearly have no urgency to change.
This is a chain restaurant, but thought we’d give it a try. The space is bright and airy. Food was quite nice, better than we expected. Service was a bit lacking, especially considering that the restaurant wasn’t very busy. However, the manager gave us some lunch deal pricing without us asking, and it saved us a decent amount on the bill. Would likely go again.
Decor great ,food very good sticky toffee pudding far to sweet, Service absolutely rubbish main course arrived before drinks. long wait before asked if desert is wanted never asked if more drinks wanted waiter dropped a fork in a drink said he would replace drink took a long time .for three people only having a main course and a dessert each the whole meal took well over 1 hour 50 minutes I find this totally unacceptable and will never return
We had a group lunch here on the first Monday in July. The place was deserted apart from our group of 7. Nevertheless, the chef managed to burn the chicken in two of the orders, which they complained about to the waitress, but nothing was done about this. There were no eggs for the salad as none had been included in delivery and they didn’t have any petty cash to go out and buy a box of eggs from next door. Another two meals were cold. We won’t be returning, although the waitress was lovely.